Hebeos UK has a rating of 3.29 stars from 1,048 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention good quality, wedding dress, and fast delivery. Hebeos UK ranks 8th among Wedding Dresses sites.
Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning
Terrible. Poor service. Not delivered still says under tailoring. Ordered 4 weeks ago. They do not answer emails.
It's amazing. Just like the picture. I am really happy with the product. Thank you very much 😊
Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales
Large selection
Beautiful exactly what I wanted
Terrible. Poor service. Not delivered still says under tailoring. Ordered 4 weeks ago. They do not answer emails.
No reply. I've emailed 5 times in the last 4 weeks
Because I thought they had nice wedding dresses. Little did I know I was paying for nothing. No reply to my emails. Its been 4 weeks and no delivery.
Because it was what I wanted. Not happy at all.
Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!
Found image of dress on internet search, which was just what we were looking for.
Dress was perfect shade of green my daughter wanted. I thought it was excellent value for a made to measure dress!
Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution
I am having g trouble trying to return the item I can't find clear instructions
Dresses look good
Wedding dress but I dont like the fit
Hebeos and other companies all use the same photot, just pasting different heads (look at the pictures), the copy and paste exactly the same reviews that they write themselves. I ordered wedding dress that never arrived. I was fooled and misleaded with delivery dates. I asked once about the dress built in bra, since then every few days I was getting the same reply over and over repeatitive... I was told to just 'be patient and wait' which I find very rude, customer service is SHOCKING. The dresses are made in China, you'll be lucky to receive your order at all. One week to my wedding and I am left with no dress and no money. Wish I saw these bad reviews before I wasted my money. Website now reported for scam and my solicitor will deal with lost money. I am absolutely disappointed and raging deep inside!
Tip for consumers:
The customer service is rude, untrained, unable to communicate effectively, not reliable, they make people pay for fake dresses, they use the same fake reviews, photos and description on different websites
Products used:
None, never received any order 😡
Ordered a prom dress for my daughter. After reading some external reviews I was dubious about the standard of dress we would receive. I can say it has exceeded expectations. Ordering was simple, I ordered a standard size dress and measured my daughter, went for the bigger size of her measurements. Really pleased with the fit, we will only need to take the length up.
The colour is beautiful and just as it says. Delivery was quick and tracked. Overall I would recommend this site.
There was more variety and prices were cheaper from shops.
It was the style of dress we had been looking for in a reasonable price range
Only just over 2 weeks for delivery, tracking information was good. Dress is very well made and true to size. Overall great experience ordering with Hebeos.
Great array of different dresses and good prices.
Loved the design of my wedding gown.
Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning
Only place that had similar to what I was looking for
Loved the design
The style, color, fabric and fit were all as promised! A dress that's in our budget, but looks beyond our budget! My daughter is thrilled with the dress
The reviews, and real life pictures of past customers increased my confidence in the company more than others.
The real life pictures of past clients wearing the dress, showed it to be “as advertised”.
The material is amazing and it fits very well. Would definitely recommend and would buy from here again. Thank u so much! 🥰
Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!
Customer service is horrific - slow replies with very little help or knowledge.
Product/Colour
Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.
Reviews were good and we liked the dresses.
My daughter chose it, was just what she was looking for.
After providing several times the same requested documents (proof of payment and invoice, which Hebeos anyway had because Hebeos issues these documents), as well as providing several valid ways of contacting me (phone numbers and email addresses), the support services told me to contact "local customs", which is ridiculous because I don't even know which "local" customs I am supposed to contact. The issue changed assignees multiple times, who did not show any willingness to help solve the problem. Support services didn't even tell me what the problem with customs was. There is nothing special in this order, which should be straightforward to deliver.
We were weary buying a dress online, as often they come looking nothing like the picture and cheap material. The prom dress we got was exactly like this picture and just as much volume. It's beautiful
Just came across it online
For my daughters prom
Very nice quality, a little different then the picture on the website. Describes that it is off the shoulder but has no support in the chest area and must where the straps over the shoulder to make the dress work. So other customers should keep that in mind! Overall size fit perfect just had to get it hemmed a tad in the front and tighten the straps. Delivery was very fast, received the dress a week early
Saw an ad for it on Instagram and saw great reviews on the website
Beacuse I needed a wedding dress
I read a lot of the coments and they all looked good but i ordered it 2 sizes to big like some people said but it come and it still dose not fit me
I asked when a deal ends and they told me 24hr but 2 months later its still on
Reviews looked reliable
Becausr it looked beautiful but it dose not look like this when it come
Bought a wedding dress, dress was cheap and material awful. Asked to return and they refused! Appalling customer services. Do not buy
Good. Good customer service experience. Delivery time OK. I will recommend
All i can say is i have read all the reviews mostly the bad and was concerend. How ever my grand daughters prom dress was perfect, my wife is a seamstress and very fussy when it comes to clothes and was very pleased with her dress. So i would recomend this company to anybody. Just make sure you give the correct sizes and hight is important. Also the communication with hebos was easy. My name is Paul Chappell i live in Gloucestershire England
Looked great
Unfortunately all the 5 dresses came in one bag all scrunched up in a very tight ball even though I had paid £20 + on all the dresses for delivery, I now have to get them all steamed hopefully the creases will come out which is going to cost me £20 a dress!'
Because I liked the look of the dress
I like the style
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!