HeatPressNation

Took a little longer to ship than I would have liked.
One of the sheets of htv did not press well at all.

I have tried several times to watch the Master classes that I paid for and cannot locate any files except those that are not available yet. I am new to this and really like what I've learned so far from YouTube sessions and want to get better at sublimating.

Inventory was not up to date on website, the item kept changing from in-stock, to out of stock. Had to speak to a customer service rep to figure out inventory. The rep, Samantha was great though, she gets 5 stars for her customer service. Other than that, checkout was pretty quick and simple.

I had a promo code HPNEWS5 for $5.00 an order of $30 or more and it would not accept it as a valid code.

The only difficulty I ran into with this order was that the payment screen on the website wasn't very user friendly with my card. I was purchasing with a school issued credit card and it was rejected numerous times and even when I called in the first several people weren't able to help me get the problem resolved.

how long does ground shipping take? doesnt say anywhere when choosing shipping options. express shipping prices seem gouged. instructions for product use are generic for cotton and would probably scorch a polyester shirt... makes me wonder whether this will work with my polyester shirts..

I would like to be able to order singles of mugs with colored handles to show to potential customers.

I appreciate you all making it right with our order after the mixup.

I understand mistakes happen and did get a little agitated that I contacted customer support and was initially told there was no error on the order, then after proving there was an error asked to contact someone else within your company.

I felt the appropriate solution would be to have the correct representative from your team reach out to me after insinuating that I was in the wrong which I was not, then asking me to chase down someone else withing your company.

Overall the product was as stated and I am happy with the purchase. I am only giving feedback for your internal use so please don't feel the need to post it because I feel this is an issue that can be resolved and not affect future business.

In the end, if the mistake was made on your company's end I am not sure why the customer must jump through hoops to get the product they paid for is all. I hope this helps.

So far so good. Looking for a confirmation email - haven't received it yet. I did get notified that my card was charged

I'm disappointed that the person I spoke with couldn't split my payment and that there is no discount on shipping period. It also looks like my discount code was not accepted. I have been shopping for a while and watching utube. I originally was going to buy off amazon but saw the clear difference in the sturdiness I'd the machines. The customer service girl wasn't even interested in taking my order over the phone. I'm new to all this I e just been a crafter and gift maker so this is a big deal and investment for me.

Your website is easy enough to use. Customer service needs help though. I have emailed a couple of times asking questions before making my purchase and haven't received a response.

The website is easy to navigate, lots of information and reviews on the items they carry. Only issue was so many of the items were out of stock. Because so many of there heat presses were out of stock it made the decision of which one to purchase a little tougher than it should have been.

Easy site to navigate
I probably will not buy from here again due to the long time that it took to fill my order and deliver it.

pretty good except I tried to get $34 off $150 and it said I didn't need a coupon code but it didn't take the $34 off. Not sure why? Bummer

Two out of my three cart items were delivered in a timely manner and functioned at the level I expected - I would consider them to be great buys at fair prices. HPN customer service is very courteous and helpful when it comes to setup and general questions (I find that the phone number provided will result in significantly faster service than via email), but I'm still burned by the return policy for cutters; particularly that the strict "no returns" verbiage could be more transparent. List it on the product page, put it on the checkout page, make it clear, and you would have had a happier customer. I'm currently neutral on if I'll return to make another purchase.

Some material has described with a size like 12 or 15 inches and comes short for half inch 11.5 and 14.5 half inch on the machine is a lot lets say in my machine a regular 15 comes to 14.25 ready to cut because of the rollers and bleed if the material comes short I will have only 13 inches only to cut instead of 14.25.
I already email about this before but I didn't get and answer.

I have found better deals for prices and shipping with other vendors, unfortunately they are out of stock right now. I am pretty sure you could make an effort improving shipping prices. I normally pay 125 por 48 mugs and 9 shipping :(

Its ok, doesnt come with instructions so its very frustrating not to mention I never got my transfer paper.

For some reason the screen kept saying try payment again yet my statement shows 35.87 pending for every retry. Frustrating

After some issue about who I am and if my purchase was legit, I received my product quickly and in good condition.

Other than you being out of stock on a product I wanted, I'm hoping that my order comes the way I ordered it. Together... Thanks for your service looking on doing future business.

It was good besides the explanation of the bundles. I think it should tell you what the bundles is best for.

Advertized price of my purchase is $339, but at checkout, the price was $455. This is a gift for my daughter-in-law, so I would very much appreciate the discounted price. Looks like bait-n-switch?