• HealthGrades

HealthGrades

Overview

HealthGrades has a rating of 2.47 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HealthGrades most frequently mention email address problems. HealthGrades ranks 43rd among Doctors sites.

  • Service
    15
  • Value
    10
  • Returns
    1
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I know of a doctor that shouldn't be practicing medicine, how they managed to generate only positive is beyond me.
  • Healthgrades allows false anonymous reviews to be posted.
How would you rate HealthGrades?
Top Positive Review

“Review for Dr. Archan Shah”

Phyllis M.
6/26/22

Dr. Shah, Provides exceptional level of compassion and surgical expertise. Very happy with the care I received. It's good to have a health care professional you can trust.

Top Critical Review

“Edits / Corrections Don't "Stick" - Wasting My Time”

Violet R.
1/20/22

My organization has had a call with them to discuss and demonstrate, but the situation has only gotten worse - all edits and changes that we make to our practice don't "stick" overnight and we have wasted our time. No response to our emails to customer support are extremely frustrating. Does this mean that they will go out of business soon?

Reviews (134)

Rating

Timeframe

Other

Reviews that mention popular keywords

doctor (47) reviews (34) email address (3) insurance company (2)
Thumbnail of user violetr46
0 reviews
0 helpful votes
January 20th, 2022

My organization has had a call with them to discuss and demonstrate, but the situation has only gotten worse - all edits and changes that we make to our practice don't "stick" overnight and we have wasted our time. No response to our emails to customer support are extremely frustrating. Does this mean that they will go out of business soon?

Tip for consumers:
don't spend your money without a guarantee they'll respond to you

Products used:
free corporate site to manage all physicians in our practice

Service
Value
Quality
Thumbnail of user ginnyd2
48 reviews
72 helpful votes
April 9th, 2023

Lately, I've noticed a trend by certain medical providers to bombard me with requests for reviews on Healthgrades. Most patients want to establish a positive relationship with their doctors and will tend to provide a 5 Star review. That assumes things went well. Sometimes that sentiment is short lived when things cause you to think differently. When you attempt to remove or edit your review on this site, it's intentionally made to be very difficult.
I have dealt with doctors who start off on their best behavior. They are marketing themselves. Soon, they're pushing unnecessary, expensive tests and treatments to pump up fees. Depending on your insurance, you can be on the hook for BIG and unnecessary deductibles.
Dentists do this often. The ultimate goal is to extract a certain amount of money from your wallet because they have a revenue target. The same goes for doctors employed by facilities such as HMO's. They push unnecessary x-Rays and lab tests to increase profits. Both are part of the root cause for skyrocketing insurance, low reimbursement rates, and everyone feels the pain. The patients, who are not qualified, find themselves questioning the doctor's decisions if they think they've been victimized. This is risky and insane. Healthgrades benefits by more site visitation and higher ad revenue. It's all about money, plain and simple.
Healthgrades has been cited numerous times for encouraging doctors to get patients to fill out their surveys as a fix to smooth out complaints them. The high volume of 5 Star surveys results in real negative reviews getting buried or deleted. I say this because I have seen many instances of providers with over 100 perfect ratings despite many of them being inept and unethical. Healthgrades is deceptive. The mere fact that editing reviews is next to impossible bears that out.
Your best bet is to avoid Healthgrades and not be quick to review something as critical as medical care until you feel confident. Their ratings are flawed. As humans, we do things based on emotion and ultimately conclude that we rushed to judgment.

Thumbnail of user sylviag165
11 reviews
9 helpful votes
April 15th, 2021

I wrote a positive review on a phyisician I have been seeing for several years. I was told the review would be up in 48 hours. It never went up despite my contacting the site to ask why. I will no longer use this resource to evaluate doctors. I do not trust it.

Thumbnail of user davidc332
3 reviews
26 helpful votes
March 15th, 2016

While it must be difficult to keep tabs on all the physicians that switch offices every few years, this website doesn't seem to even try. And Healthgrades makes it very difficult for the physicians to update their information as well.

Thumbnail of user jimv10
1 review
8 helpful votes
March 27th, 2014

I reviewed 2 doctors. The one I rated really good worked and sent me a link to verify my review and the crappy review did not. The doctor that got the bad review seems to be in with the health grades site since he shows up more than a few times on the site. If we cant be honest this site does the public no good.

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From the business

Healthgrades reviews doctors and hospitals, as well as dentists and dialysis centers.

Company Representative

Thumbnail of user cindir1
Cindi R.

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