• HealthGrades

HealthGrades

Overview

HealthGrades has a rating of 1.74 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HealthGrades most frequently mention email address problems. HealthGrades ranks 133rd among Doctors sites.

  • Service
    15
  • Value
    10
  • Returns
    1
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I know of a doctor that shouldn't be practicing medicine, how they managed to generate only positive is beyond me.
  • Healthgrades allows false anonymous reviews to be posted.
How would you rate HealthGrades?
Top Positive Review

“Review for Dr. Archan Shah”

Phyllis M.
6/26/22

Dr. Shah, Provides exceptional level of compassion and surgical expertise. Very happy with the care I received. It's good to have a health care professional you can trust.

Top Critical Review

“They don't allow honest reviews anymore”

N L.
4/13/24

They do not allow honest unbiased reviews anymore. They used to. I never had any issues with leaving reviews before this last one. They are heck (nicer word) bent on protecting this certain doctor and his disgusting staff. Mike who answers the emails at healthgrades.com will change the goal posts. He will say change this one thing about your review and when you change that he will say change this next thing again and again and again. It's been months since first trying to put this review up. I have make reviews in the past similar to this one and so it's Mike that is the problem. You will not get your review up because Mike will not allow it fakely citing their guidelines. Well Mike you are going to get healthgrades.com into a lot of trouble censoring/gatekeeping reviews and protecting hippa violaters. Mike also will not allow you to report when a business violates hippa. They fully protect and support fake nicey nice reviews, not genuine honest reviews. They don't allow "bad" reviews anymore. People need to know a doctor is a problem before we go in and have our time wasted by doctors who think just because they went to medical school they know everything and that they deserve to treat people any way they want to. Gabriela's review is spot on. Common denominator is "Mike" at healthgrades.com is the is the problem.

Reviews (134)

Rating

Timeframe

Other

Reviews that mention popular keywords

doctor (47) reviews (34) email address (3) insurance company (2)
Thumbnail of user nl191
2 reviews
1 helpful vote
April 13th, 2024

They do not allow honest unbiased reviews anymore. They used to. I never had any issues with leaving reviews before this last one. They are heck (nicer word) bent on protecting this certain doctor and his disgusting staff. Mike who answers the emails at healthgrades.com will change the goal posts. He will say change this one thing about your review and when you change that he will say change this next thing again and again and again. It's been months since first trying to put this review up. I have make reviews in the past similar to this one and so it's Mike that is the problem. You will not get your review up because Mike will not allow it fakely citing their guidelines. Well Mike you are going to get healthgrades.com into a lot of trouble censoring/gatekeeping reviews and protecting hippa violaters. Mike also will not allow you to report when a business violates hippa. They fully protect and support fake nicey nice reviews, not genuine honest reviews. They don't allow "bad" reviews anymore. People need to know a doctor is a problem before we go in and have our time wasted by doctors who think just because they went to medical school they know everything and that they deserve to treat people any way they want to. Gabriela's review is spot on. Common denominator is "Mike" at healthgrades.com is the is the problem.

Tip for consumers:
This has become a fake doctor paid/promoting review site since they don't allow genuine honest reviews from patients.

Products used:
Can't use it anymore due to Mike's behavior and gatekeeping reviews

Thumbnail of user gabrielas138
6 reviews
15 helpful votes
August 31st, 2022

I tried so many times in the last couple of days to write an honest review based on the unfortunate experience I had with this first time visit primary doctor but I couldn't because Healthgrades stop my review every time, was like frozen even thou I never used any offensive words, just facts. Is like we're in North Korea or one of those kinds of countries to stop freedom of speech. Who's this Healthgrades, when I called, they ask for $ 1 fee, I guess that's all about, money, I won't mind paying but I don't want them to have my credit card numbers. Don't trust them at all.

Thumbnail of user susan.meyer.psych
1 review
4 helpful votes
May 8th, 2023

HealthGrades does not protect providers from bad reviews that include false information. No recourse.

Service
Value
Quality
Thumbnail of user susankathleen081171
1 review
4 helpful votes
December 3rd, 2022
Verified purchase

I had a year and a half struggle trying to get help with a surgeon, being refused help as an established patient having a prior successful surgery with this Doctor. I went on the Healthgrades site and gave an honest appropriate review of this surgeon, which also didn't go against community standards. I initially made a review while upset on their site that did borderline on going against community standards. It was flagged and removed. I put up a second review being extremely cautious of my wording. I even emailed Healthgrades patient email asking them to please allow this review to stand, that patients should be able to leave honest reviews about a provider. I was happy the review was posted very shortly after my email was sent. Only three days later, my post was again taken down in Healthgrades. I know in my heart it was flagged by my Doctor because I was still in communication with him at the time and I mentioned reviewing him stupidly while still upset. I wasn't sure how the Healthgrades site operated. I was upset after a horrible ordeal with my established surgeon. He abandoned me as a patient causing me much further harm. While I was still hurting and upset I emailed Healthgrades about them removing my review many times, too many actually but I was upset knowing my Doctor flagged this review and felt I had the right to speak appropriately and truthfully about my experience. I then received an email from Healthgrades scolding me and threatening I could be banned from their site for abusing the email system. To this day every single review I attempted to post has not been published. I know for a fact the Doctors all have accounts at Healthgrades they pay for and can ask for negative reviews to be taken down. This is a violation of our civil rights not allowing negative reviews to stay standing just because a provider is more worried about their online reputation than their patients health. Healthgrades does not have unbiased reviews at all and if you look at most physicians reviews they all have top ratings. The site is corrupt catering to Doctors who have paid accounts to fatten up the sites wallet. Healthgrades could care less about honest unbiased reviews of Physicians or protecting the public from bad Apple providers. Healthgrades should be shut down.

Tip for consumers:
Don’t even bother using it. It’s nothing more than a sham. You must question the validity of any review sites for physicians that only have five star reviews on physicians. They are paying for good positive reviews and that is so wrong.

Products used:
I stopped using the Healthgrades online review site for physicians based on the information provided in my review of this site. Share care is the sister company for Healthgrades and they are doing the exact same thing to patients and taking down all negative reviews. This does damage patients by not allowing negative reviews to stand and allowing Doctors to remove them with a paid account. Patients go to providers based on false positive reviews expecting a better result and that is downright wrong. There are review sites like WebMD and many others that allow us to leave our honest feedback and will not allow anyone to have them removed. Google is another great resource for finding honest feedback on physicians, healthcare facilities and healthcare workers.

Thumbnail of user bobbic180
1 review
3 helpful votes
August 11th, 2022

Information listed on HealthGrades is not accurate and usually posted without the providers consent. Use public health records to set up "ghost" profiles and allows anyone who sets up an account to create fake review regardless. Sites like HealthGrades have a reckless disregard for ensuring honest and accurate information is being to the public.

Tip for consumers:
Do not use the site if you are looking to obtain credible information on a medical provider.

Service
Value
Thumbnail of user rdr6
2 reviews
5 helpful votes
June 11th, 2023

Not honest with ratings and never display all reviews. They say that reviews are accepted, but never update the Star rating after one star negative reviews are accepted!

Service
Value
Quality
Thumbnail of user bojidard
2 reviews
0 helpful votes
September 2nd, 2021

One Homecare Solutions is the worst company that provides supplies to their patients. It is very difficult to place an order, extremely difficult to reach a supervisor or a manager. Supplies that were needed for a procedure arrive after the procedure was performed, the appliances they provide are of the low end quality.
Their representatives at the call center are not well trained, they just read the script without actually paying attention to the patients' problems, their command of English language is very poor.
No, I DO NOT like ONE HOMECARE SOLUTIONS in Florida!

Thumbnail of user susanf1870
2 reviews
7 helpful votes
April 15th, 2022

It used to be that you could write a review on health grades, good or bad, about a doctor you saw. Health grades now rejects all negative reviews, including the star review. It only posts positive reviews. I used to use Healthgrades frequently. I now do not consider it a reliable resource and will no longer use it.

Thumbnail of user karenk1904
1 review
6 helpful votes
May 31st, 2021

Healthgrades
Does not show bad reviews of certain Doctors. For example, I consulted a very bad Dr. and wrote a review. Eventho' I confirmed my email address as required, the review does not appear. Only the 4 "good" reviews can be accessed. The 3 "bad" reviews cannot be read. This is a disservice to people looking for good physicians. Had I known this Dr. was as bad as he was, I never would've have gone to him.
SHAME on Healthgrades.

Tip for consumers:
Reviews of physicians is UNreliable.

Thumbnail of user billk276
1 review
1 helpful vote
January 1st, 2020

I have no interest in them and they keep annoying me by popping up. There is no place to unsubscribe.

Thumbnail of user bobb1534
1 review
5 helpful votes
October 5th, 2021

Healthgrades.com removes real people's reviews to protect bad doctors! Reviews will magically disappear or re-appear and ratings will change on the fly mostly to favor doctors at the cost of patients, always at the cost of patients. That should tell you a lot about the reliability of Heathgrades.com's ratings and reviews.

Service
Quality
Thumbnail of user johnl4556
1 review
1 helpful vote
December 15th, 2021

I tried to access the site from a vetinary medicene connection.
They refused to allow it.
Other reviewers state that they only allow favourable reviews, and reject others!

Thumbnail of user michelem823
3 reviews
7 helpful votes
January 25th, 2021

This facility is so bad with communication and blames the patient for all kinds of things that are obviously there office their doctors are also show no compassion whatsoever for their patients and reduce you to nothing. They are accusatory to their patients make false claims about appointment she never had a they tried calling you aren't answering the phone when there was never a phone appointment made ridiculously horrible to some patients which makes it very obvious that they discriminate when they feel like it and the desk do their damage are ridiculously negligent to patient and discriminatory to whoever they please I have found that there are lies there than trustworthy people as far as the doctors go I haven't seen it yet no bedside manner or compassion towards a patient at all and getting medications that are obviously bad for the patient when put together they don't care I don't think they should be certified by anything and if I had my way

Service
Value
Shipping
Returns
Quality
Thumbnail of user cja21
1 review
1 helpful vote
December 26th, 2020

I have contacted health grades.com a total of #5 times regarding removing a review I submitted anonymously. I was hurt and upset when I submitted the review. I have never in the past commented publicly about being hurt or upset. I am not a person who is unkind. I was angry at this individual and took it out publicly. I have apologized again and again to this person.
Healthgrades.com has blatantly refused to remove the review.
People make mistakes. I made one.
Please remove that review regarding a Licensed Clinical Social Worker.
Do the right thing health grades.com

Thumbnail of user simona145
1 review
3 helpful votes
November 9th, 2021

HealthGrades does not accurately reflect how good/bad a provider is. Even after an inaccurate review is disputed, the review stays up for many years.

Thumbnail of user larryn135
1 review
6 helpful votes
March 5th, 2020

What is the point of using this service if they control what you post? They have cut out my review because it was negative and they didn't like the "WAY" I said it... WE WANT TO HEAR FROM EVERYONE! Not just you're politically correct bunch of plastic people. I want to hear WHY the people are pissed off not just the sanitized version after you're done watering it down and "translating" it... THIS IS JUST ANOTHER BS LIBERAL MEDIA OUTLET...

Thumbnail of user evgeniam2
1 review
0 helpful votes
August 20th, 2020

Wow probably one of the worst doctors I've been to. My initial appointment was for 40 min. Insurance company was charged for sleep test that lasts over 1 hr and you have to be prepared for this test. Doctor's billing department billed me for this test as it was performed in my first appointment total amount of $1550. 00 and test was NEVR performed!
This doctor is trying to make as much money as possible including charging for unperformed tests you and your insurance and do not care about your health at all.

Thumbnail of user lindenk5
1 review
2 helpful votes
September 9th, 2021

They are afraid to publish negative reviews of dentists. I, and a few other people, had a bad experience with a dentist, and they won't publish my negative review.

Service
Quality
Thumbnail of user samj165
31 reviews
149 helpful votes
August 14th, 2020

I wrote a 3-star review of a certain dermatologist. I waited over a week, but it never showed up. Then I tried writing another review. Again, it never showed up. According to other reviewers, HealthGrades only wants POSITIVE reviews.

Anyway, this site doesn't seem honest at all. Please go elsewhere.

Thumbnail of user linf14
2 reviews
0 helpful votes
January 31st, 2020

Healthgrade Reviews about businesses SHOULD ABSOLUTELY NOT be attached with Google business reviews. For example, a business may have one person who is getting terrible reviews, but the whole business with several employees is being listed with the same review.
Successfully adding reviews is "tricky" and the process is inconsistent. This website is absolutely NOT USER-FRIENDLY. Even multiple contacts to Healthgrades administration did not receive timely and meaningful responses (just a copy/paste response from "help center"). Someone can easily create a false account and no one can get it taken down. VERY BAD UNPROFESSIONAL WEBSITE.

Thumbnail of user carolineg86
1 review
1 helpful vote
August 30th, 2019

A person who has never been a patient of mine posted two vicious and personal reviews on Healthgrades. I flagged this and they responded in one day telling me the posts met their guidelines and remain on their site!

Thumbnail of user edwardw43
13 reviews
56 helpful votes
July 14th, 2018

They hide 1 star reviews if the doctor pays them for advertising.

I had a bad experience with a doctor. I posted a short description of my experience with no profanity. I just posted the facts. Healthgrades told me that my review did not follow the guidelines so it was rejected but I was allowed to vote a negative 1 star review but my experience with the doctor is hidden from the public.

Don't believe ALL the positive reviews of a doctor. Obviously they protect some doctors who pay for their services.

Thumbnail of user nataliej60
1 review
1 helpful vote
July 28th, 2018

Dr Katie rand. Dentist in lake worth Florida. It was a mistake for me to go to her office. I would recommend that u do not make the same mistake

Thumbnail of user lillyp11
3 reviews
12 helpful votes
December 7th, 2017

Stay away from Healthgrades! Look at their own 1.5 star rating from Consumer Affairs. I wish I did before signing up with them.

They are unfriendly and unresponsive to disputing negative reviews. My business was hurt by a false and negative review. Even when I showed them the facts, Healthgrades refused to take down the negative comment. It is not fair to publish a hate mail review and support the disgruntled customer over unfounded bias and tarnish the reputation of a seasoned doctor.

Please do not go near Healthgrades. They are horrible.

Thumbnail of user megk4
49 reviews
110 helpful votes
May 6th, 2019

I left a rather angry 1-star review for a family member because I hate said family member. So then her business suffered, and she asked me to take the review down. I contacted the web site repeatedly because my log-in info kept not working; and even after I contacted them, they played clueless and dropped their efforts at removing the review I left. So now my sister's mad at me and asking me to make the review go away. What can I tell her? I've been trying to take it down for over a week. The site sent her an email saying they'd have to hear from me directly. Um, THEY HAVE HEARD FROM ME DIRECTLY. AGAIN AND AGAIN. I wouldn't bother using this site or trusting their reviews.

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From the business

Healthgrades reviews doctors and hospitals, as well as dentists and dialysis centers.

Company Representative

Thumbnail of user cindir1
Cindi R.
Typically does not respond to reviews

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