• healthcare.gov

healthcare.gov

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Overview

healthcare.gov has a rating of 1.39 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about healthcare.gov most frequently mention customer service, insurance company, and market place problems. healthcare.gov ranks 15th among Affordable Care Act sites.

  • Service
    92
  • Value
    86
  • Shipping
    35
  • Returns
    40
  • Quality
    77
Positive reviews (last 12 months): 18.2%
Positive
8
Neutral
0
Negative
36
19
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • She was determined that I was wrong instead of realizing that MAYBE I DID obtain health insurance.
  • The most horrible customer service that I have had of all times.
How would you rate healthcare.gov?
Top Positive Review

“Satisfied customer”

Laura T.
1/28/24

I was trying to pay my premium was getting no where with Ambetter my insurance through marketplace, I ask for a supervisor which was Janae Taylor, she went step by step,was very understanding and compassionate about my problem. My husband has cardiac issues and we're in the middle of procedures so I was in a Panic to get this straightened out. She was AWESOME! Kudos to Janae!' For outstanding job well done!

Top Critical Review

“Sales your information to 3rd party scammers”

Bob V.
1/10/24

I have tried twice to use heath care.gov marketplace to shop for insurance. Each time I put in my phone number and email and it's almost instantly I start to receive scam emails where they actually trying to steal my bank account info and such and constant robo calls. I thought maybe it was from something else till I tried it again this year and same thing happens… please guys save your self the trouble and go else where. This should be illegal and against the law, especially being a government website…

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

health insurance (78) customer service (63) market place (24) insurance company (35) health care (33)
Thumbnail of user richardj5
62 reviews
275 helpful votes
September 22nd, 2011

This is the government's attempt at a one-stop healthcare destination. It includes highly readable information about over 5,000 plans, public and private, and covers other issues, like prevention and facility comparisons. There's a section on free and low-cost care. The site is probably the best source to learn about the changes (current and future) resulting from the Affordable Care Act, the health care reform law fostered by Pres. Obama.

Thumbnail of user ha33
1 review
0 helpful votes
December 14th, 2019

This is purely a one person customer service review. After hours on the phone with a sleuth of of people who kept dropping my call and had absolutely NO clue what they were talking about (I was only trying to reset my password and re-enroll for goodness sakes!) finally got someone to help me and answer all my questions. Thanks Delilah! (*one star deducted because the others were so pain stakingly terrible).

Thumbnail of user jr585
1 review
2 helpful votes
September 22nd, 2020

It is amazing how much the Democrats try to scare Americans to vote their way by giving them information that is not correct.
The lower court has already determined that the Obama healthcare will end. The Supreme court is having a hearing on the lower courts decision and possible overturn the lower courts decision. The problem right now is the Supreme Court currently with 8 justices can have a tied decision. If this happens the decision of the lower court will be up held and the Obama healthcare plan will end.
Also, it has been stated many times by many people in President' Trump's campaign that all pre-existing conditions will be covered also any conditions or treatment dealing with Covid-19 are being paid for by the movement. Please read and do your due diligence before you buy into the democratic lies before it is to late to correct the damage they will inflict on the American people.
Thank you and read reliable sources before you make a decision.

Thumbnail of user vivp2
8 reviews
35 helpful votes
February 25th, 2015

Very good information without scaring the pants off you. Recommend.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

The official website for the U.S. Government's federal health insurance marketplace, as described in the Affordable Care Act of 2010.

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