• HealthCare.com

HealthCare.com

Overview

HealthCare.com has a rating of 1.23 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HealthCare.com most frequently mention phone number, credit card, and insurance agent problems. HealthCare.com ranks 81st among Health Insurance sites.

  • Service
    9
  • Value
    8
  • Shipping
    3
  • Returns
    3
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Into this site trying to find a health insurance quote for me.
  • Think twice before giving out your information and phone number to this website.
How would you rate HealthCare.com?
Top Positive Review

“Thanks healthshopcare, i and my father are very thankfully because you was my last hope”

Charlie C.
5/14/23

Thanks healthshopcare, i and my father are very thankfully because you was my last hope when no other pharmacy are interested to delivery order on same day but you have sent my order on same day after book in the morning time.

Top Critical Review

“SCAM and Lies”

Frank H.
1/2/24

The ad said they offer a very low rate of around $10/month. I only needed coverage to stop the state penalty of no insurance so this was fine. The form said there would be quotes after submission - Lie. There were no quotes and no quotes emailed to me. I started getting bombarded by phone calls. I answered one and of course it was an Indian call center. They said the lowest probably was around $250. Lies and they sold my information so now I am getting a lot of sales calls.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

health insurance (4) phone number (4)
Thumbnail of user frankh1285
2 reviews
5 helpful votes
January 2nd, 2024

The ad said they offer a very low rate of around $10/month. I only needed coverage to stop the state penalty of no insurance so this was fine. The form said there would be quotes after submission - Lie. There were no quotes and no quotes emailed to me. I started getting bombarded by phone calls. I answered one and of course it was an Indian call center. They said the lowest probably was around $250. Lies and they sold my information so now I am getting a lot of sales calls.

Tip for consumers:
They are liars.

Products used:
None - it's healthcare and the advertised rate was a lie.

Service
Value
Quality
Thumbnail of user melissar2165
1 review
2 helpful votes
October 30th, 2023

I went to Healthcare.gov, followed some links, and somehow ended up on healthcare.com. I thought it was linked to the official site and gave my info. I was immediately bombarded by texts. Over the last couple of days, I've blocked 391 different callers from all over the US. The only good thing I can say about this site is... at least they aren't calling me at night.

Products used:
Signed up to get more information about health insurance coverage.

Service
Value
Quality
Thumbnail of user dgeorgeak
1 review
1 helpful vote
February 7th, 2024

I was connected with an insurance agent who went through my basic medical details and quoted me for a medically-underwritten plan. He wouldn't tell me what the plan was called, or answer basic questions about what it covered. He was extremely sleazy ("bud" "pal" "you're guaranteed to have that covered") and wouldn't let me even get a word in. He insisted repeatedly I would have to enroll/sign-up for the plan to be able to read it (30-day window to review), and when I asked if there was some kind of a brochure on what it covered, or if he could email me the quote, he just hung-up on me mid-sentence.
My father sold cars for years, so I say this very intentionally, the guy I spoke with (said his name was Thomas) was sleazier than any used-car salesman I've ever met in my life. I'm pretty sure he broke half a dozen federal laws in the things he was saying to me during our call. Do NOT go through this website or its "agents."

Service
Value
Quality
Thumbnail of user scottr25
1 review
11 helpful votes
November 11th, 2013

I just wanted people to know that this website heathcare.COM is NOT the same as the real affordable care act website called www.healthcare.gov. You need to see that. Gov at the end of the website or you are not buying from the real obama created exchange and you may not get the tax subsidy that you want. Calling the 1800 on this website is not the same thing as calling about the official government healthcare.gov exchange. I am shocked this website is allowed to exist as I did not know I had to type in. Gov and not. Com. I hope other people can learn from this and everyone should go to www.healthcare.gov

Thumbnail of user janiceg659
2 reviews
2 helpful votes
March 12th, 2024

I looked at their website. They sold my phone number to thousands of marketers I get 20-30 calls a day. Even on Sundays. You have to answer and ask each and everyone of them to remove your phone number. I hope someone out there can afford to sue them. Wish I could.

Thumbnail of user calvinr162
1 review
1 helpful vote
December 14th, 2023

Guy called me right away and he said he could help and said "the plan" would cost however much (didn't actually give me the name of the plan just the total). I then told him my income was too low and I couldn't afford that he just hung up. Don't think many legit businesses would hang up like that. Sneaky of them to use a website with a near identical name as a legit one.

Thumbnail of user anonymousa1744
1 review
2 helpful votes
May 19th, 2023

This company was horrible to work at. They laid a bunch of us off after making them a TON of money! They didn't even have the curtesy to talk to us live or let us ask questions. They recorded themselves then kicked us out of the system no warning or anything. That was so cowardly and why they are piece's of $#*!. They were horrible especially with how they handled Medicare! Be warned before working here!

Thumbnail of user robertf2785
1 review
2 helpful votes
June 11th, 2022

Will not leave you alone. Texted Stop to one of the EIGHT text messages I was sent in ONE day. Two of the numbers responded with rude comments! Shady and scam operation.

Products used:
None

Service
Value
Quality
Thumbnail of user fernm34
1 review
4 helpful votes
September 29th, 2022
Verified purchase

These people have used the same trickery as the ones who have registered the DMV.COM domain, to try to get people to pay them more money for something they can get for less at DMV.GOV. In other words, do NOT select the first (promoted) result on the Google results when you search because healthcare.COM will appear and they are NOT healthcare.GOV! They will try to make you think that they are, in fact, I asked the high pressure sales guy on the phone many time if they were the government site and got evasive and misleading answers.

If you put your info in the initial form, thinking you are signing up for the Affordable Care Act marketplace, you will IMMEDIATELY get a phone call from them and they will start the obviously high pressure sales pitch to get you to pay, right then and there, for one of they more expensive plans than you would get when you really sign up with the REAL healthcare.gov site and have all your income, etc. examined.

Once I realized who they were, really, I hung up and blocked the number. Just glad I never had to give them anything else, like SSN, because they already got too much personal data from their initial form questions and that worries me, since they do not seem very honest.

Thumbnail of user gregorys1287
1 review
4 helpful votes
March 16th, 2023

The manager asked me to give him my credit card information I declined to give it to him and he curse me saying FUC* you.

Thumbnail of user cherylr220
1 review
9 helpful votes
January 2nd, 2020

I made the mistake of giving these people my phone and email. I spoke at length to the first agent and determined that I am not a candidate for private insurance. There is no reason for them to keep calling but I have been spammed with more than a dozen calls per day for the past few days (from all different numbers) as well as emails and texts. They are hard-sell and are not honest about what it takes to qualify for private insurance.

Thumbnail of user charliecasey852
1 review
0 helpful votes
May 14th, 2023

Thanks healthshopcare, i and my father are very thankfully because you was my last hope when no other pharmacy are interested to delivery order on same day but you have sent my order on same day after book in the morning time.

Products used:
health care product

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd4618
1 review
6 helpful votes
January 27th, 2021

If you give them your phone number be ready to have your phone disconnected or change your number. You will be inundated with calls nonstop. This should not even be legal. I wish I could get their numbers and call the at home constantly. Just wrong!

Thumbnail of user jonasl12
5 reviews
10 helpful votes
November 11th, 2013

To be fair to this website it was created in 2006 before the Obama administration even passed their Affordable Care Act law. www.healthcare.gov the official website just bears the same generic name. The government selecting to use the same name is not the fault of this company. They chose this first. Now they must benefit tremendously from Obama administration using the www.healthcare.gov URL. We cannot blame them for the extra business they receive. Hopefully people can figure out that they are not really on the exchange by using this website, though I am sure many will unknowingly buy insurance by hitting a link on this site or calling up an insurance adviser. I do not believe this site can give you the tax subsidy credit unless they maybe have an affiliation with the exchange. Does anyone know if people who buy from this site still get a tax credit or reduce rates or do they just pay full price?

Thumbnail of user ms972
1 review
5 helpful votes
March 19th, 2020

This site is a scam. I thought I was at healthcare.gov. Now my phone will not stop ringing with calls from fly by night insurance resellers.

Thumbnail of user danielv637
1 review
3 helpful votes
July 16th, 2021

The insurance agent was disrespectful and rude while on the phone. Her tone was condescending. Probably the worst customer service I ever had.

Service
Thumbnail of user colleenm21
Colleen M. – HealthCare.com Rep

We're sorry to hear you had a poor experience with a HealthCare.com insurance agent. We strive for service excellence and would like to know more about your conversation. Please email us full details at chris@email.healthcare.com so we can investigate the call and take action if necessary.

Thumbnail of user joer514
1 review
3 helpful votes
March 3rd, 2020

I made the huge mistake of filling out there online form and now they call all day long even after I have told them 7 times to remove me form their call list! When I do they just keep trying to sell me insurance and when I say I don't want any they hang up and call back within a hour! Flat out their managers are scum! SHUT THEM DOWN!

Thumbnail of user mei32
1 review
5 helpful votes
September 22nd, 2020

They have been calling many times per day.

*******@mail.healthcare.com

No response from this "email".

Report them to the Federal Trade Commission and Federal Communication Commission

Thumbnail of user kailas13
1 review
5 helpful votes
January 19th, 2021

I would give zero calls if possible. I mistakingly gave my phone number thinking this company was healthcare.org. Now I receive calls every hour every day, all day. Healthcare.com, again I am on the do not call list, do not continue contacting me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobl138
1 review
8 helpful votes
March 28th, 2018

Horrible lying scammers at the lowest level. Just ask to see the policy in writing in the first few words. Even if you you're not interested they ignore it and keep going.
They resist saying their true company name until you press them. If they do tell you, look up the company on BBB... horrible. They are selling a health related product... but its nothing you need whatsoever. Its total farce.

Thumbnail of user jackiea103
1 review
3 helpful votes
February 5th, 2020

I have received multiple calls a day from all over the country for the past month. You would think a site given the name healthcare.com would be safe to just get a rough idea of the cost of private insurance. I'm amazed this site is still allowed to be up. Might have to change my phone number.

Thumbnail of user ilt
1 review
6 helpful votes
December 20th, 2018

Another scam site. After offering a HC plan from top-rated Providence for $261/mo, the online policy page showed a non-name junk-rated company. When I inquired about the unannounced chance, I was switched to 'Daniel,' who claimed that the Providence plan is not avail; able in WA. Daniel screamed at me that it wasn't a big deal... This site is a scam; avoid it!

Thumbnail of user bobj162
1 review
6 helpful votes
January 15th, 2018

Desperate for healthcare, started applying for quotes. Less than a minute after submitting application, bombarded with phone calls. Received every hour since signup. Emailed support to be removed from call list, but no response. Terrible website and terrible service.

Tip for consumers:
Stay away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnh2020
1 review
5 helpful votes
May 2nd, 2019

This is the worst website / company i have ever been in contact with. After asking to be taken off the call list i was told to "shut the F*** up" and that the agent "did not care" about not wanting to be contacted. The number that called was *******591 at 9:34am on 05/02/19. This however was the 23 time someone tried calling in the past 24 hours. DO NOT TRUST THIS COMPANY WITH YOUR INFORMATION.

Tip for consumers:
NEVER PUT YOUR INFORMATION ON THIS SITE.

Service
Value
Quality
Thumbnail of user markh961
2 reviews
5 helpful votes
July 25th, 2019

I signed up for the website to get a quote. Got a call immediately, and figured out within 2 minutes that I didn't need the service. Then the calls started coming... all the calls. From every insurance company imaginable. Many called multiple times within a few hours when I didn't pick up. Some of them super angry that they were inconvenienced because they called me when I wasn't interested. One rep even kept yelling at me after I said I was not interested and I wanted to be put on a do not call list. I was expecting to get a call or two with a quote, but I wasn't expecting that when I said I was no longer interested, all these companies would stop calling me. STAY AWAY.

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From the business

Our Specialty: Help individuals and families shop for health insurance, apply for affordable health coverage in minutes or connect them to an insurance agent to find the best plan for their needs.

Since 2014, HealthCare.com has become one of America’s fastest-growing insurtech companies, revolutionizing how consumers shop for health insurance. Leveraging advanced technology and data science, the company has developed customized proprietary products to better fit consumer requirements, enhance customer satisfaction and take some of the guesswork and inefficiencies out of buying insurance.

Business History

The HealthCare.com story spans near 15 years of work to help make healthcare more accessible for everyone. Starting in 2006, we acquired the domain name HealthCare.com and set out to empower consumers with better healthcare information and help them make better decisions. A new chapter began in 2014 with a new mission and vision for the company of offering health insurance shopping options with hundreds of insurance carriers. Today HealthCare.com is backed by PeopleFund, Second Alpha Partners, Link Ventures, Axis Capital, and individual investors including current and former executives of Booking.com and Priceline.

Company Representative

Thumbnail of user colleenm21
Colleen M.
Typically does not respond to reviews

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