• Hayneedle

Hayneedle

Overview

Hayneedle has a rating of 1.8 stars from 474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hayneedle most frequently mention customer service, credit card, and delivery date problems. Hayneedle ranks 488th among Furniture sites.

  • Service
    64
  • Value
    55
  • Shipping
    55
  • Returns
    38
  • Quality
    46

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
52
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was excellent and I just ordered the same item again.

Critical highlights

  • I have opened a dispute with my credit card company and filed a complaint with the NY Attorney General.
  • I can't remember a time when I experienced this bad of customer service from a delivery company, EFW.
How would you rate Hayneedle?
Top Positive Review

“I'm impressed”

Janet M.
6/14/23

I ordered a replacement tarp and paid 9.99 for 2 day shipping I was mad when I found out it has 3 day processing time. But then they got there within 5 days and the item was perfect. I am very pleased and happy with the product.

Top Critical Review

“Worst”

Krystle B.
3/28/23

They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.

Reviews (474)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (39) customer service (167) delivery company (11) phone number (10)
Thumbnail of user judys1336
1 review
0 helpful votes
July 27th, 2022

With my recent purchase, there was an issue with the product. Handled beautifully, and professionally! Attention was immediate with both email and a phone call to me. The 2 individuals asked questions, listened and collaborated with me to make the best decision for me regarding solving the issue. This was my first purchase, I hope I have the opportunity to do business with Hayneedle again.

Tip for consumers:
The customer service is great, if there is an issue just communicate that.

Products used:
I purchased a Kitchen Cart to give me more counter space and also more storage space. I love it and I found the price a lot lower than on another site I usually shop at.

Service
Value
Shipping
Quality
Thumbnail of user jenneer
1 review
1 helpful vote
December 2nd, 2021
Verified purchase

My item arrived fast, even before it was scheduled to arrive. There was a problem, I emailed right away and received a response right away. It was all taken care of in less than 24 hours. Would definitely recommend.

Service
Value
Shipping
Quality
Thumbnail of user estherh16
1 review
0 helpful votes
September 1st, 2016

I ordered a exercise bike. It arrived within two days. Much sooner than expected. The packaging was fine. No damage. The bike had all of it's parts and works fine. I was concerned after I had read some of the reviews but I am very pleased with the speed of delivery, packaging and the product.

Thumbnail of user cherryo
1 review
0 helpful votes
September 15th, 2015

I ordered chair cushions and I am very pleased with my order. The chair cushions are of premium quality and compared to other department stores that I shopped (and believe there were a lot of them) the price was amazing for the quality. My orders also arrived speedily and were packaged well so that they were in excellent condition when I got them. Very Happy

Thumbnail of user glorias466
1 review
1 helpful vote
June 18th, 2021

Ordered and received 2 sets of 2 (total 4) Ventana outdoor patio chairs, they arrived as expected, undamaged, by FedEx, on time. Because they were so inexpensive I thought they might be shabby but am delighted with the appearance and quality. The negative reviews must be the only people who bothered with a review.

Products used:
Patio chairs

Service
Value
Shipping
Quality
Thumbnail of user bryanc38
1 review
5 helpful votes
February 21st, 2015

Ordered four directors chairs online from Wal-Mart with an estimated delivery date of March 2-4. Upon reviewing my order confirmation I noticed that the chairs were actually coming from Plumbstruck.com. Had never heard of them before so a couple days later I looked them up. Wow, read some very scary reviews. My immediate thought was "Oh man, my wife is going to kill me". Lessened learned here for me, read all the reviews not just the negative ones... So here's my review. The chairs arrived ten days earlier than expected, professionally packaged, absolutely no damage and all parts were included. Assembly was a piece of cake. Note, when mounting the foot rest, insert the fixed post in the hole and hold in back from the chair leg approx. 3/8 to 1/2 of an inch. Doing so makes it a lot easier to thread the screw on the other side. Chairs are well built, very comfortable, look great and an excellent valve for the price. The chairs are everything and more than the advertisement claims. I highly recommend this product and Plumbstruck. I'm very happy with this purchase but more importantly my wife is happy too!

Thumbnail of user francecsap
2 reviews
6 helpful votes
December 22nd, 2021
Verified purchase

I have nothing but good things to say about Hayneedle even though they're basically the middle man. I did have a wonky situation where I purchased two nightstands and a dresser. The nightstands shipped and the dresser was marked shipped but used the same tracking numbers as the nightstands. I called a total of four times to initiate my concern and follow up to ensure I didn't get burned on a pricey dresser (ex. Showed it shipped/delivered when actually it didn't), every time my wait was less than two minutes if that. The customer service personnel were all polite and very helpful. They sent an email to the supplier to figure out the issue, found out it was on backorder, and told me it would ship Dec 22nd 2021, and sure enough it shipped this morning. I was scared my dresser was going to be mia, but I will forsure continue doing business with Hayneedle.

Service
Value
Shipping
Quality
Thumbnail of user jeannier3
1 review
2 helpful votes
May 6th, 2015

I ordered a trellis on 4-17. Received it on 4-24. There was a part missing. I called them. The part arrived on 4-30. The shipping for this whole transaction was $1.99. The trellis is exactly as stated on-line. If I had read the reviews on PlumStruck before I ordered, I probably would not have purchased this item. I'M SO GLAD I DIDN'T READ THEM!
Jeannie

Thumbnail of user mariec43
1 review
1 helpful vote
September 8th, 2015

"My items arrived sooner than was expected and the quality was excellent. The person I gave them to was well pleased. I would definitely order from them again." MAC

Thumbnail of user reneem53
1 review
1 helpful vote
April 3rd, 2017

I had purchased a bag of
Espoma organic potting mix for 21.99. Then i found Hayneedle, who offered the same for 9.99. I purchased 5 bags, they arrived within 4 days. Perfect and Hayneedle save me 60$!

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you for sharing your Hayneedle experience.

Thumbnail of user racheld388
1 review
0 helpful votes
August 14th, 2019

The escalation team handled my return request quickly and correctly. I have a return label for the item now. Thank you for your quick response, hayneedle. I will shop at hayneedle.com again in the future.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you so much for bringing this to our attention. We sincerely apologize for any inconvenience that this has caused you. We have set up the return and emailed you a prepaid return shipping label. Please reach out to us if you have any questions.

Thumbnail of user lindab66
1 review
4 helpful votes
February 12th, 2014

I read these reviews after I ordered a bed through Walmart and was apprehensive. So, I was surprised when my bed showed up today, a week early, beautifully bubble wrapped in two boxes. And, this was free shipping. I had no problem at all with my order. It was almost half the price, ordering it through Walmart, that it would have been getting it straight from plumstruck and I'm very happy.

Thumbnail of user garyw416
1 review
1 helpful vote
October 22nd, 2019

I purchased a pretty nice and unique end table had no problem. I read some bad reviews after ordering so was nervous but am very happy with it. Great addition.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

This is wonderful to hear, thank you so much for sharing Gary.

Thumbnail of user cathyo3
1 review
1 helpful vote
December 29th, 2014

I ordered a stand up pool table.It came with rack balls 2 q sticks and chalk.Its real nice and my 7 year old grandson loves it and so do i. Brought it in oct. They wanted 250 dollars for it.It was marked down to 150 plus taxes. It is worth 250 dollars! Ordered it off of Walmart site!

Thumbnail of user margaretb43
1 review
1 helpful vote
March 15th, 2015

I Shipped a crib to Alaska that no other big box or online store including amazon would do. I asked for verification of my order because of some of the bad reviews. I got a very pleasant reply the next day and another response to confirm my shipping charges because Alaska is an extra charge. The shipping charges were reasonable, the delivery was spot in and I cannot say enough of the professionalism of this company. Job well done!

Service
Value
Shipping
Quality
Thumbnail of user mep10
1 review
1 helpful vote
July 30th, 2016

I ordered without reading all the reviews first. When I saw the review I was very nervous. I had input my email address wrong and had to call customs service to have it corrected. I spoke with Mark and he fixed it for me that same day. Then My item was delivered 3 days prior to the initial delivery date. I am happy with my experience and thought a positive review was deserved.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you for sharing your Hayneedle shopping experience.

Thumbnail of user jl67
7 reviews
8 helpful votes
August 3rd, 2015

I've now ordered a few things from Hayneedle, and they are wonderful. If you have a problem, they will address it immediately. I'm expecting a coffee table now with great anticipation. Their customer service people are quite helpful with everything. Don't have any doubts about this site!

Thumbnail of user bethc62
1 review
0 helpful votes
May 27th, 2017

I recently had an order that was listed incorrectly on their site It advertised 2 of an item instead of one as they had intended. After I received the first shipment they stood by their erroneous ad and send me a second delivery. The cushions are great quality and I'm very happy with my purchase and the service I was given.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you Beth for sharing your experience.

Thumbnail of user jc358
1 review
1 helpful vote
September 29th, 2017
• Updated review

I had written a bad review regarding my experience with the purchase of a coffee table from Hayneedle. Within 30 minutes of posting on sitejabber, I received an email from the Corporate Escalations Liaison (KariA) from Hayneedle who has pledged to get this resolved ASAP. Not only was this resolved in a timely and professional manner, they went out of their way to compensate me of the trouble I had to go thru (I didn't ask for it), At the end, they have won my future business because of the World Class Customer Service they provided to get my issue resolved!

It is a complete disaster; will NEVER order from Hayneedle again
September 29th, 2017
• Previous review

I ordered a coffee table. It arrived in 2 days as promised BUT without the hardware!
OK; I figure "it happens" and so I picked up the phone and called Hayneedle to request that they ship me the missing hardware (screws, nuts/bolts,... etc). The customer service rep was courteous and promised that he will call the manufacturer and expedite this. Nothing happens for 2 days and so I called again. Again, the customer service rep was courteous and apologized. She reached out to the manufacturer and said I will hear from them in a day. Well nothing happened and so I called again. The 3rd customer rep called the manufacturer again and nobody picked up the phone. So, 7 days after I received my coffee table, NOT only do I have NO hardware to assemble the coffee table, I still don't have an ETA!
I am trying to be calm and reasonable the best I can; but frankly, I don't know why I would ever order from Hayneedle again. The only highlight is that all the customer service reps are very nice and courteous. It is outside their control but nonetheless will get yelled at by frustrating customers. I feel bad for them.

Thumbnail of user elonm
4 reviews
4 helpful votes
February 18th, 2018

My wife has ordered from Hayneedle a couple times and never had any problems/issues. Recently, Feb. 8,2018, I ordered a sewing table for her thru Hayneedle. The item arrived three days before it was due! Ok, this was a first for any product we have ever ordered from anyone. Great!

The item itself had sustained minor damage in no less than 10 areas due to packing punctures. Shipped through Fedex we were not surprised but were very disappointed. We have had this problem with Fedex deliveries, i. E., beat up packages.

However, the problem began with the manufacturer, South Shore Furniture. They did not securely package the item to help prevent damage in case of package puncturing.

Hayneedle customer service gets an A+ for handling our product problem. A more than 50% refund is being processed. We think this is very generous. The assembled item will stay here. Difficulty of returning a 144lb., box of MDF pieces was too much. We will ignore the minor damage.

The product from South Shore Furniture (see my review here) had missing parts, some vagueness in assembly instructions, cabinet drawers out of square and ill fitting in the cabinet structure, holes not drilled and so forth.

This is their issue NOT Hayneedle. If anything I encourage customers/readers to NOT buy South Shore products. One of their customer service reps basically "blew off" our attempt to help them with packaging feedback. We essentially got the middle finger over the phone. True.

We will order again but next time fully research the product manufacturer's rep before purchase.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you so much for taking the time and sharing your experience Elon.

Thumbnail of user jiing
16 reviews
73 helpful votes
February 9th, 2019
• Updated review

After leaving a low review I was contacted by a hayneedle representative who seemed genuinely concerned. They offered to re order the item for me with a discount for the prior inconvenience. Since I already re ordered the item elsewhere I asked for a coupon code which they were kind to offer for the next purchase. The rep was very kind. I appreciate that a lot.

Item out of stock
February 7th, 2019
• Previous review

I order a basketball hoop that was listed as in stock. Then I waited three weeks and when it came to the promised delivery date the item never came. I looked up tracking number. Item was shipped back to seller with the note being "item undeliverable." I got a refund. Bad communication. Slow shipping. I was waiting in vain for this hoop. I never knew item was returned to sender. I was planning on installing this hoop on the new roof so the roofers could help me install but thanks to the long wait time and cancellation I doubt it'll make it on time anymore and I'll have to pay separately for someone to install on the roof. I also ordered a mounting bracket. After two weeks nothing came so I sent an email. They emailed back right away saying item was cancelled due to a computer error. Just bad service do yourself a favor and order from Amazon. It may be slightly more expensive but they actually HAVE the item in stock and are better in every way.

Thumbnail of user esd4
1 review
2 helpful votes
February 27th, 2016

Ordered 2 Boraam Magellan 24 in. Swivel bar stools through Walmart/PlumStruck. ( Hint: don't pay for fast shipping) I rec'd the stools in 4 days, in good shape, well packed. Took 15 mins. To assemble! Wow, have put together a lot of furniture lately( new house) and this was a dream compared to most things I've ordered. Sturdy with a nicely done finish, good padding on seat.

Thumbnail of user ac619
6 reviews
20 helpful votes
September 13th, 2016

They did a great job, easy to work with, met all expectations.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you for sharing your Hayneedle experience.

Thumbnail of user leonardw30
1 review
0 helpful votes
March 31st, 2017

We placed our order for an extra large Budda for our yard... got free shipping... and the item was delivered to our home just four days later! It was beautifully packaged and was even more impressive than we had hoped for. Thank you Hayneedle... you have two more very pleased customers who look forward to doing more business with your Company in the future.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Hello Leonard, Thank you so much for your wonderful review! We are happy to hear that your Budda arrived on time, beautifully packaged, and is just what you were looking for. Welcome to the Hayneedle Family and thank you again for shopping with us and taking the time to share your experience.

Thumbnail of user annj67
1 review
3 helpful votes
May 1st, 2018

This doll house is amazing! Such great quality! So cute.! Each room is different. Highly recommend. The doll furniture was s o well made. All wood and everything wrapped for protection.

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From the business

Hayneedle.com believes everyone deserves a home they love. That's why we're here? To help people find the right furniture and d̩cor for their space, style, and budget. After all, at the end of the day, we all go home?_ because we love what's waiting...

Company Representative

Thumbnail of user customers24
Hayneedle C.
Typically does not respond to reviews

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