Hayneedle

I am not able to review the item I ordered from Hayneedle because I never received it. I ordered a dresser and it was shipped quickly but it sat at a local FedEx facility for two weeks and every time I called FedEx about it, it would change to being delivered that day and of course never was, now it just disappeared into thin air. I am not sure what actually happened to it or If it was never shipped and I got a fake tracking number? Hayneedle only response was to refund my money through their extremely slow email costumer service, which of course was nice of them but it would have been even better if they used a shipping company that actually delivered the item! UPS delivered a similar sized item very quickly from another online company, no problem! Needless to say I will no longer order from Hayneedle because of their shipping company!

I ordered my item 21st july. They say they cant ship it till the 8th of august. But some peoples reviews said they got theirs in 2 days. I really hope i get my item when they say ill get it. They say some how an item shipped on the 8th will be here on the 13th. Really hope it will be. Also i need this item to help start my business if i knew it was going to take 4 week for an item to get to me i would have never ordered from them. Update they canceled my order! Thanks will never do business there again.

After posting my reviews, Richard from Hayneedle's Escalation team contacted me, had the trucking company contact me and set up delivery, and also contacted Affirm to advise them the merchandise was being returned and to start the refund process. I appreciate the concern finally, just wish this could have been done to begin with. Nothing so dufficult just right. Thank you Richard

While searching for furniture sets on the Internet, I came across Hayneedle website. Their inventory comprised of furniture variants including tables, chairs, beds, room dividers and wind spinners to name a few. I urge you to check out this website, for among different brands, you can come across the likes of Red Ember, Boomer and George, Island Bay and Coral Coast. Another characteristic that caught my attention was the sale that enabled shoppers to save up to 65%. Among the collection, you can find indoor furniture as well as outdoor furniture and an assortment of patio items. Log on to the site for details.

Some of their products are trash but if you stick to the reviews you can usually avoid bad items and actually land some really good deals. One of the bright spots of Hayneedle is their eye-catching website, which begs you to turn the page and keep shopping. Hayneedle is pure fun, good on you!

However, this immersion begins to fade a little when you make the 888 call to their customer support, which feels more like a group of people who can only see what you see. Each interaction yields inconsistent results which begs the question of standardization within the company. Their actual ability to modify orders is surprisingly limited. Level 1 and level 2 representatives are unable to change anything or combine orders placed within minutes of each other. "Made a mistake? Cancel the whole thing and try again" is the approach here.

We have not tried to return an item before, fortunately we haven't needed to.

I placed an order for a swingset glider and orbit swing without reading any of the reviews. The order confirmation stated an estimated delivery date of 7/19. By 7/17, I still had not received a shipping confirmation and began to worry after reading reviews of the company. I contacted customer support via email to ensure that the order was not being held up. I received a response the next day indicating that my order would be shipping that day and would be received the following day. I was a little skeptical but the order arrived on time with all pieces and no issues.
I'm giving them an average rating because of the lack of communications up to the day before the item was to be received (the order was placed the week prior).
To be honest I'm not sure that I would buy from them again largely based on the bad experiences of others. I'm not sure if my experience was just luck.

Bought some bar stools and was overcharged for shipment. After discussion with shipping company they informed me that Hayneedle had entered the wrong information. Contacted customer service provided documents showing overcharged amount after several weeks they refunded me the amount.

Not bad actually. I ordered a room divider from them. It arrived on time. A day later my roommate had temper tantrum and punched a hole in it. I called Hayneedle and told them that it fell down and broke (lie). They fell for it and sent me a new one free of charge. :)

I order a bicast leather chair and ottoman that were described as brown and medium softness. The item was actually black and no where near medium softness since it was as hard as a board and was also very plastic looking. I contacted Hayneedle and they got back to me quickly and told me to donate the item that I didn't need to return it and they would return my money. They did refund my money and am going to donate chair. I think the chair is really cheap if they didn't want it back but I got my money back so I'm satisfied.

Ordering was easy. Now I am working on a return for damaged furniture.