• Hawaii Car Transport

Hawaii Car Transport

Overview

Hawaii Car Transport has a rating of 4.68 stars from 4,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hawaii Car Transport most frequently mention customer service, phone call, and good experience. Hawaii Car Transport ranks 8th among Shipping sites.

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Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • Customer service has been very helpful and prompt in replying to questions.

Critical highlights

No critical highlights yet

How would you rate Hawaii Car Transport?
Top Positive Review

“I was very happy with the entire process especially...”

Tommie H.
5/29/20

I was very happy with the entire process especially during this time of a pandemic. The entire Staff was AWESOME and to me seemed that they went out of there way to help me out. Especially the Crew that took my vehicle. They were so professional and extremely courteous. I felt very comfortable leaving my vehicle with them. I knew that it was in good hands and that they would take care of it as it was their vehicle. Extremely Pleased

Top Critical Review

“Good luck estimating when you car when be there”

James C.
2/10/24

We booked a transport and were told that the vehicle would arrive in Hawaii by a certain date. That date then changed by two weeks without us being notified and it completely through off our plans. The customer support team was not empathetic and declined giving us any sort of discount despite the added costs we will now incur because of the change in their plans.

Reviews (4,241)

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user steveni7
Steven I.
6 reviews
9 helpful votes
June 3rd, 2020
Verified purchase

After reserving and receiving a confirmation email about my initial reservation. I was called back about a week later with a different confirmation ship date. When I asked why, I was told shipments didn't go out on the weekends. Just wondering why wasn't I told that right away? My initial moving plans were made according to that confirmation. But other than that, someone apologized and was very helpful over the phone.

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Baron L.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

Survey should be taken once service has been completed, but booking was fairly easy.
Want to thank Jordan Ridge for his helpfulness and great customer service.

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Ron F.
2 reviews
0 helpful votes
June 29th, 2017
Verified purchase

Easy, competitive pricing.

It is important to confirm with Matson (the actual shipper) the drop-off time. We were given a drop-off date by Hawaii Car Transport of six-days prior to container ship sail date. When we arrived at Matson, we were informed that we did not need to drop off vehicles until two-days before sail date (which we did, saving on rental car cost and storage fees).

Otherwise, using your service was easy and your pricing is great.

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KANOA B.
1 review
0 helpful votes
January 21st, 2019
Verified purchase

Very helpful and informative before I shipped my vehicle. But the customer service was below average leading up to the arrival of my vehicle. I felt like after they got my money, they didn't even try to assist me with my questions and inquiries. Multiple 30 to 40 minute wait times to answer simple questions. I left multiple online chat questions that were never responded to. I also received an email stating my vehicle was available to pick up. When I drove 35 miles to the location, I was told my vehicle had not arrived yet. Fast and easy to use service. But somethings could be improved to create a better overall experience.

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Yvonne H.
1 review
0 helpful votes
July 25th, 2018
Verified purchase

Everything is pretty easy but I was not able to print your terms and conditions. I hope you will send that to me in printable form. Bruce Bryla was easy to deal with.

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Charles S.
1 review
0 helpful votes
May 31st, 2019
Verified purchase

Couldn't get ahold of customer service, however my vehicle arrived at it's destination ahead of schedule. Pickup was easy. Overall pretty good experience.

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Donald R.
1 review
1 helpful vote
April 16th, 2020
Verified purchase

My automobile arrived at the destination in perfect condition and quite a bit faster than expected. I am very pleased.

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Robert R.
1 review
0 helpful votes
July 23rd, 2020
Verified purchase

All good. Please keep it up!

Trying to get additional insurance for my 2020 Ford Escape Hybrid, so far without success

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Sherry A.
4 reviews
0 helpful votes
August 10th, 2016
Verified purchase

I called 3 times. My son-in-law had asked for a quote, which was given by Vinny. When I called today to change things because I bought the car, I told someone that Vinny was the one that issued the quote to my Son-in-law, first he was not there, second, I explained that to someone else and then they transferred me to his answering machine and again he was not there. The third time I called, I finally managed to speak with someone and they explained what I needed to do.

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art h.
1 review
0 helpful votes
July 17th, 2014
Verified purchase

There was a delay in getting my car on the boat and was not notified right away and never got an explanation as to why. I would use them again but know that the delivery date is an estimate only.

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Tim s.
1 review
0 helpful votes
July 13th, 2017
Verified purchase

I cannot give 5 stars yet simply for the fact that the car hasn't shopped yet. I have had great customer service and follow ups to ensure the process was easy on my end. So thank you.

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Mitch F.
1 review
0 helpful votes
May 12th, 2016
Verified purchase

Billed all at once or do I need to give the driver a lump some of cash when he/she shows up? Also, pickup person could be one of 4 different people.

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Nicki M.
1 review
0 helpful votes
October 3rd, 2016
Verified purchase

Overall very pleasant experience so far. A little difficult to get a return phone call. However, representatives are polite and knowledgeable.

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Frank W.
3 reviews
0 helpful votes
September 13th, 2016
Verified purchase

good experience though I had some issues getting a response via email on the status of the shipment at one point.

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Kenny H.
1 review
0 helpful votes
November 23rd, 2017
Verified purchase

Shipped my car from FLORIDA to HAWAII and it was so easy. Took care of everything online, then they picked it up as scheduled, and delivered as scheduled. Everyone was nice and they were very responsive to my inquiries. The only drawback - 2 different drivers called to schedule the pick up, which caused some anxiety when, afterwards, I was not able to track the shipment as it made its way to Hawaii. There was always that small worry in the back of my head until I actually got word that the car had indeed arrived in Honolulu. Also, there was 1/8 tank of gas that mysteriously disappeared... I guess someone just sat in the car running the AC or something, but no biggie. But those items kept it from being a perfect 5 star rating. Aloha

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Elizabeth G.
1 review
0 helpful votes
January 9th, 2016
Verified purchase

Drop off was chaos. the person gave me two different times to drop off: Once in the morning and once in the late afternoon. Apparently they receive in the morning because when i got there at 2 they said they were almost done loading and left at 4. They said it would be two extra weeks before they actually shipped! Luckily they were understanding and squeezed it on last minute. Pain in the butt yet pick up was a breeze! My car is in great shape with no extra dings in the side. Yay!

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Luanne G.
1 review
0 helpful votes
September 11th, 2017
Verified purchase

So far so good. We will see when the car gets dropped off of the Oakland Port and then when it arrives here with no issues when I go pick it up.

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carlo M.
1 review
0 helpful votes
May 12th, 2016
Verified purchase

good. I thought I would not pay anything until June 1, 2016 when I take my truck down to the harbor. I just might try to sell it between now and then.

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ruben s.
1 review
0 helpful votes
October 27th, 2015
Verified purchase

difficult to talk to someone about some questions I had as to shipping dates and locations, actual addresses for example

Thumbnail of user jacke40
Jack E.
3 reviews
1 helpful vote
February 8th, 2016
Verified purchase

No complaints, the vehicle was picked up and carefully loaded on the transport. The vehicle arrived 5 days ahead of schedule in perfect condition.

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Mario P.
2 reviews
0 helpful votes
September 24th, 2019
Verified purchase

It was easy to reserve my spot except when trying to reach the person who takes the orders. Have to leave a voicemail and wait for them to get back to you. Other than that it's easy.

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Justin J.
1 review
0 helpful votes
July 24th, 2018
Verified purchase

My car is missing the rear window airfoil. Also, there seems to be more scratches and dents then when the walk through was performed on Oahu. Other then that the service was good. It did arrive later then first indicated, however, this can be expected when being sent from almost half way across the world.

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Carol K.
1 review
0 helpful votes
June 13th, 2017
Verified purchase

initial contacts and booking were very good. the problem I had that made the process stressful and difficult was that I did NOT receive email confirmation that the car was shipped, so did not have a shipping number, vessel name or anticipated delivery date. I called *******695 several times to request shipping confirmation. it was only on the day the car was ready for pickup that I was able to obtain an email with shipping information and confirmation number. Nawiliwili pick up was smooth.

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Jordan N.
1 review
0 helpful votes
May 12th, 2014
Verified purchase

We had problems contacting the Honolulu office. No one answer and no one called back after messages were left. The did eventually call but it was days later. I did not appreciate that.

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Kaai Y.
1 review
0 helpful votes
January 20th, 2018
Verified purchase

Almost every part of the booking process went smoothly. I did have trouble with the two cities, the city I am living in and another that is miles away, having the same zip code. It wouldn't register my city, so I had to point at my school instead of my address.

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