I would advise anyone considering opening an account here to stay as far away as possible! This honestly is the most crooked, unprofessional, joke of a business I have ever encountered in my 34 years of living! I rarely take the time to leave a review, but if I can save some people from dealing with what I went thru, then its worth my time! This company also needs to be exposed for the sham that they are! First let me start off by saying I was in love with this site when I first joined! I was hooked! Its a site where you "trade" your luxury brand clothes, shoes and accessories for other peoples luxury items, or the sites currency which is "haute points". I have been buying and selling for many years and have excelled on every site I have used. So this one was no different. I maintained a 5 star average my entire time there and ALL of the people I did business with were happy and left glowing reviews. Well a few months in things started to go awry. A couple times I received counterfeit merchandise in my trades (in exchange for my authentic items or my points I earned by sending my authentic items). This is a big no no so the site says. Its strictly against their policy (its also against the law). I had to reach out to customer support frequently because I had issues with usps, my fees weren't being refunded, people weren't shipping, fake items, etc. Everytime I got a reply from "customer support" (I hate even calling it that) it was the most rude and unhelpful replies. Their support is a joke! They are the rudest and most ignorant people I have ever dealt with! Never were my issues handled! Issues were skirted around, questions werent answered, they talk in circles, extremely unprofessional, beyond rude and downright insulting most of the time. Several times this "caroline" woman even blamed me for "trusting the wrong people" and basically Im S. O. l that I got a fake! Umm, what? How am I suppossed to know who is trustworthy on the site? Isn't that why theres guidelines and penalties for people who DONT follow the rules? Clearly not! After a transaction we leave a review, so after I got a fake I clearly went to leave a review to warn others about these scammers sending fakes, and guess what? I was blocked from leaving them a review! The option just was never there! When I brought this to the sites attention they said it was a "glitch", really, every single time it was a glitch? Funny it only happened when I wanted to leave a negative review about a person sending a fake! On top of that these con artists ripping people off taking authentic items and sending fakes still have accounts in good standing to this day! Nothing was ever done about them! They were never kicked off, I never was able to review them! Haute trader purposely blocked me from exposing these scammers! They are still on there scamming as we speak! This is the most unprofessional company, there arent even words! So a woman and myself decide to trade our Louis Vuitton bags. Same bag just different sizes. I had 14 images of my bag in natural lighting of every detail from all angles and a very detailed description. She had 2 images and no description. She gave me the run around for 5 days playing games. I should have trusted my instincts. So we do the trade. I receive her bag, and despite her guaranteeing me she would send me the dustbag (we discussed this in detail at least 3 times) she of course did not send a dustbag. On top of that the bag had alot of damage she didnt disclose, but I pick my battles so I just let it go and thanked her. I did need a bigger bag and I could live with the flaws. Its just Im the type of pereon who over describes my items so people know exactly what they are getting. So she receives my bag (with my dustbag that I would have kept had I known she lied and planned on keeping mine and hers). She starts complaining right away that the strap is a "darker shade" then she thought. Despite my clear 14 images I guess she didnt look at any of them! The whole situation was a joke. She went on and on about the shade of the handle (which was exactly as pictured). So since she complained about this she costed me my points for this trade, she left me a bad review I didnt deserve and opened up a claim against me. Haute trader assured me that I would NOT be forced to trade back since I did not misrepresent the bag in any way. This went on for days! I actually got a message from haute trader telling me I was an outstanding member if their community and they were going to make me a VIP member. The very next day I leave this annoying person a 1 star review since she was a nightmare to deal with from start to finish. Almost immediately after I left her an honest 1 star review, Im locked out of my account! I figure this must be a glitch or a mistake! Its not a mistake! They kicked me off the site! They actually tried persuading me to trade back with this whiner, and I said absolutely not! I passed up several other trades, she played games for 5 days and costed me additional fees, she costed me to lose 400 points by complaining, shes been a nightmare and left me a 1 star review I didnt deserve and ruined my perfect feedback, just off of principle now I would not trade back with her! Had she approached the situation differently I would have considered it, but not now! Clearly this idiot has special favor with the company because as soom as I refused to trade back (my right, their policy states I dont have to if I didnt misrepresent) and left her a low review, I was kicked off the site! During my course here, I have seen fakes listed as geuine and traded, I have seen the site block honest people from leaving these scammers honest reviews, the site protects the scammers, and penalizes the honest people, its run by incompetent, rude, insulting people, they dont follow their own rules and pick and chose who has to and who doesnt, if you get stuck with a fake thats your problem!, if you speak up they will ban you, they are dishonest and there is some very questionable and illlegal activity going on, they favor certain people and protect the liars, they removed the one star review I left this person so now other people wont know the type of person they are dealing with!, they will talk in circles and blame you for their mess ups; all in all Im happy to be gone. I am very upset about one thing. I had points in my account when they suspended me. Which means I sent someone a $900 dress of mine in exchange for points, I never got to spend those points, so essentially they stole a $900 dress from me! Thru this whole process I maintained an impeccable account. Since I have left reviews on 2 sites now, this woman from their company has replied calling me a scammer. I asked her to please prove exactly how Im a scammer! I guess her blowing hot air and empty insults is her way of trying to defend all of her many dishonest actions. I have never, ever, dealt with anyone more rude, dishonest, scheming, full of crap, conniving, deceitful, etc. Who uses a seemingly "legit" website to conduct illegal activity. I personally think these "accounts" trading fakes belong to the site, passing off cheap replicas in exchange for peoples authentic items. Karmas is a B!+(* though so eventually this is all going to catch up with them. I sincerely hope I have helped at least one person avoid going thru losing their property and the headache of all this.