HauteLook

This site is defunct and now it feeds to Nordstrom Rack which is FAB-U-LOUS! NORDSTROM IS THE BEST! MY OLD Review: This is not a scam site, but they are not serious about having the lowest prices. You have to do your homework before you purchase as they dont price match with other online sites like their parent company. Sometimes Nordstrom proper has cheaper prices. I search this site because they do have fantastic items and good prices, but you have to really work the site. Yes, they will over sell and cancel so you have to be prepared for that botched element of the site. Coach does the same thing.

I actually love Hautelook. I mainly buy kids clothes from here, and I think it is awesome that they have a return policy, which is so important with children. You really never know how things are going to fit, especially if you're trying new brands -- as Hautelook often showcases brands you may not know about. Their shipping takes longer than other flash sales sites, but I really don't mind. And I've never waited more than 3 weeks for anything. I have never had a bad experience buying or returning merchandise.

As if Nordstrom wasn't my fave store, I have made it part of my routine to get to their flash sale site daily at 11 am EST on the dot. I promise I am not one of those people who keep holding and holding an item that you want only to let it go hours later. As long as my cart has at least $100 worth of goods (to qualify for free shipping) my choices are gone from your possibilities thisfast.
This past week HauteLook has added Nordstrom Off The Rack for HauteLook. Double your bargains, triple your bargains, quadruple the fun. I just love dealing with this site. Sometimes shipping times can be two to three weeks from time of purchase, but you are told that upfront before you purchase. If you only purchased $85 dollars worth and then go back for another round later in the day you can call their customer service and they'll combine the orders for free shipping. Basically you are treated like the royalty that you are as their customer. If you've never been to a Nordstrom store, trust me when I say/type that they are the the best at treating you like a Queen or King. If they can do anything to make you happy they'll do it. Credits are often found on my account before I get an eMail letting me know that I'm about to receive one. I thought that this might have been the exception, not the rule, due to how much I purchase, so I asked my daughter (who has her own account) to deal with Customer Service and ask them to combine a shipment, and they did it for her, as well, so obviously EVERY customer is important to them because she buys from the site much less frequently than I and she spends much less that I do, too.

This is probably one of the best discount online stores. Their customer service is amazing - I have recieved the wrong items a few times and they return it with no questions. Also, the price for shipping is nowhere near outrageous - some American site charge $22 for shipping to Canada. The products from Hautelook are amazing, the discounts are amazing, and I would recommend it to anyone.

I read about this site on O magazine and it was named an editor's choice. They have a limited selection of sizes but a great range of designer brands. Right now they are giving away $20 credit to everyone who you refer so I thought I would post here and spread the word, but I'm not too sure how I will get credit for that. Message me if you love the website!

I had a great experience with hautelook.com. I was a little nervous ordering from them, due to some negative reviews I read. Most reviews were about how long the shipping took, but it is clearly stated when you check out, so I was prepared. I received my order the exact date I was told. Other reviews were regarding quality. I received the exact items I ordered, at the quality I expected. I ordered two fleece character ponchos; one Hello Kitty and one Batman. They are of great quality. I was going to order the same ones from Amazon for almost $40 each, but found them on Hautelook.com for $13 each. I will definitely be ordering from them again. I would rather wait for longer shipping than pay three times the price elsewhere.

I absolutely love Hautelook customer service. Sure, they aren't open on the weekends but I just spoke with them and they were so accommodating about issues I had with returns. I could tell that they take customer service seriously, unlike other companies who don't care about the customer, just about the money. I had an issue with a return and was about to swear off Hautelook completely but they took such good care of me so I will definitely use them again. They don't advertise the 21 day return policy very clearly so just be aware of that if you want to return an item. Other then that - I'm completely and totally satisfied!

Well, although I never write reviews, I felt compelled to do so, after reading many about Hautelook. I've purchased more than 130 items (you read correctly-130) from them and yes, twice I received the wrong item(same brand), but other than that, I always get what I ordered. They do have late delivery, but you are informed before you place an order. Some orders are placed with partners, some ship directly from their warehouse. I read people complaining about quality, but lets face it, If you buy a leather bag for $65, you shouldn't expect the highest quality! Or, if you buy shoes for $25, make no mistake, those are not meant to last or be the most comfortable. That does not mean, that you can't find a great deal on great quality items( often past seasons'). I've bought from Hautelook many great products: from shoes and boots, to clothing, perfumes, books, bedding and etc. If you are not sure that you are getting a good deal, do a quick research online before you place your order. Have fun!

Ahmazing website. You get credits when friends make their first purchase. Great buys and great products. Everyone should know about this site!

I love their website and their prices. Always on time shipping. Thank you so much!

I'm a bit addicted to this website, I have to say. I've always had great experiences with them and the couple times I had an order issue they stepped up and took care of things with no problem. Will keep ordering from them!

OMG, people please! For those folks complaining of quality of products, many of you I bet just go to the site without reviewing the shipping policies, or even understanding how the site works. This IS a Nordstrom Company! How are you able to return to Nordstrom Rack? This site host "Sales Events" with multiple "Brand" partners. They do not keep ongoing inventory. They depend on the Brand partners to provide the merchandise described in the pictures, (you are placing an order based on a picture and basic description)! Never once have I read on the site, "quality guaranteed". If you don't like the quality or if it looks cheap or whatever, simply return it! Please read the shipping time-frame located in the FAQ's! They never claim to offer over night or even faster shipping. The entire process when ordering from them is located on their site. When speaking to member care, I was informed of this information. Hautelook has over 16 million members, with up to 10 million of the members placing orders monthly! There are issues of course as with lots of online retailers, nothing is 100%, but the complaints and issues received by the company are only about 2-3% of the over all orders placed, which is minimal. Saying this means their overall sales platform is working and they have many many satisfied members whom place and receive orders without issue. I have made several orders, some take longer, but this is expected. If I don't like something, (which has occurred) luckily I have a Nordstrom Rack dept store I can return to, or just process a return ONLINE, VIA YOUR HAUTELOOK ACCT, which is very easy. Don't sign up for a site if you don't understand how it works and then complain and call it a scam. That's just not fair!

Well i am a new customer i've made about 8 orders, well not that new haha. My experience has been very good, I have always recieved my order(item) before the date listed, The packaging is cute and neat, and they have excellent communication. I don't know why more people haven't heard of this site :(. I do highly recommend this site especially if your on a budget!.

I have the big experience ordering from this site. I highly recommend it to everyone! A shipping is according the mentioned terms; great prices; outstanding items!

I can say I had the Hautelook app on my iPhone for quiet some time and haven't used it. However a month after Christmas I took a look and their sales are remarkable. I have placed over 8 orders with them and have never have an issue with product at all. I will say this much PLEASE READ THE SHIPPING AND RETURNING POLICY. This company has never promised overnight nor fast shipping. Not all items are in their warehouse which means it's a process to get you're product. I can honestly and have recommended this site to my friends. It's nice to get good quality at a reasonable price when you can. For all of those who say this website is a scam how about you do you're research on the product you're interested in before and after viewing. And also people READ! That is the down fall about ordering online than in the store it requires you to READ.

So I was looking online for sites like bluefly.com that have great deals, but with "real" items unlike e-bay. Anyway, so I came across hautelook.com and I'm very happy with it. I've ordered tons of stuff, for example, leather boots, watches, sports clothes, and dress clothes from the website and I have no real complaints except the delivery time. However, looking at how much I save - the wait time doesn't really matter. More importantly, the stuff is real and I can vouch for this because I have clothing and items from the same brands.

Cons: I've heard the customer service is a bit iffy, but I haven't had to call them about anything and I've made 10+ orders.

Conclusion: I really like the hautelook.com and the site has good stuff that comes up, so keep your eyes out for em!

I've had nothing but great luck on this site! Contrary to a previous review eluding this site was not associated with Nordstrom it absolutely is. Things sell quickly and occasionally do take awhile to receive but the site is always up front about the expected delivery date. I have been a loyal customer for over a year and have made over 15 purchases. I have also returned a couple of items and had no problems.

I have no idea what all these negative reviews are going on about -- I live in Canada and can tell you that I have never had a bad experience with Hautelook -- the site is amazing and the deals even better
It's a clearance site so know what you are ordering and do it fast -- that's how this works folks so get with the program
I have ordered many products from them and each and every time, the products shop fast and accurately
Hautelook is my daily check in and the only daily deal site that I ever order from They are owned by Nordstroms and follow the same customer service excellence -- no scams here on either prices or products

I may be in the minority, but I've only had positive experiences with them. They recently joined the Nordstrom family (and Nordstrom is known for their wonderful customer service), so the day they offered free returns for store credit, I took it. Within a week they had received my return and issued my credit.
I also sent them a customer inquiry about my return, and received a reply within 24 hours. They also sent me a follow-up questionaire on how well they answered my question. I believe they are trying to improve their customer service, since I'm fully aware they were lacking in that department in the past.
My only gripe is the irregularity in price of shipping and speed of shipping, but I believe that just depends on the company they're dealing with, and not HauteLook's blame to take.
Anyway, love the website and would definitely recommend it. As far as the items I purchased are concerned, the original prices that they were marking off were true to retail (if you would buy it from the actual brand's store), so I definitely got my 50-75% discounts worth (and have not been scammed with price inflation). It might exist, but do a little research first and just get a good deal when you can!

Bought a nice pair of boots and a gorgeous scarf for fall! Shipping was on time, quality is excellent, and the prices are literally unbeatable.

I don't know why it has so many bad reviews? I had a good experience with Hautelook, maybe shipping is not the fastest (I got one of my items in 10 days and another one in 11 days) but otherwise it's a great way to save on good brands. If you're afraid you're going to get a bad product I suggest you google it first before purchasing it.

I was introduced to the site by a friend who had great service and never an issue with her orders. That is the only reason I actually tried the site as i do not feel comfortable ordering online clothes. I am very happy with what I have ordered, the service I received when I had questions. I think you have to be careful and make sure you understand the brands you buy - the items you want - the size charts offered. You take a chance always buying on line since you can not touch or feel. I think this is a great site and will continue to shop... cautiously.

I ordered a ring early this morning & just received an email from Haute.com saying it had been shipped. A tracking # was also provided. So much for the numerous comments on the slow shipping, or maybe I just got lucky!