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Haus of Savage has a rating of 3.36 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Haus of Savage ranks 202nd among Women's Clothing sites.
I recommend this to you all they deliver my order at appropriate time I have a great experience with them THANKS
I ordered from this company. On the Paypal statement it says, "our website." I was very disappointed, I ordered for a vacation & could not take the items with me. I only got a response of the shipping time, because I posted on their Facebook page. I reached out in email for exchange. I never got a respond. Please beware from buying from this company. They are based out of China,not America. It took almost 4 weeks for my items to arrive. Only to be disappointed!
I recommend this to you all they deliver my order at appropriate time I have a great experience with them THANKS
Tip for consumers:
GREAT EXPERIENCE
Products used:
SHOES
I ordered from this company. On the Paypal statement it says, "our website." I was very disappointed, I ordered for a vacation & could not take the items with me. I only got a response of the shipping time, because I posted on their Facebook page. I reached out in email for exchange. I never got a respond. Please beware from buying from this company. They are based out of China,not America. It took almost 4 weeks for my items to arrive. Only to be disappointed!
Tip for consumers:
please beware!
Products used:
none of them.
GREAT experience! Customer service was top notch. Everyone involved from start to finish was very professional.
Tip for consumers:
Thanks you!
Products used:
skirt, cloth etc.
Ordered and received an item from a US warehouse only to discover the company itself is based in China and the free exchanges advertised on their website are completely false. Should you wish an exchange of the exact same item in a different color you will be expected to pay for the postage from China. I was absolutely disgusted with my experience and will never order from them again.
Products used:
Clothing
Sorry for the trouble but we never mentioned about the free exchanges, here is our return policy, please check: https://www.haussavage.com/pages/return
Each item is accompanied by a size chart indicating the size of the item (not body measurements). Can you please send us an email with your order number and some details on the size/fitting issue so we can further investigate for you?
Here is our email address: service@haussavage.com
We look forward to hearing from you.
I received a pair of jeans that were supposed to be wide legged, but were irregular. One leg was wide and the other was boot cut. I requested a refund and was offered an exchange at first. Then the company emailed back that this is how their pants are made and they can give me a 20% refund instead.
The attached photo shows the pant legs laid on top of one another and the legs sizes are two different cuts.
Tip for consumers:
Avoid
Products used:
Denim
So sorry for the confusion. The ripped part was shrunk up in the fraying process so it looks like one leg is wider than the other. But I confirm the real width is the same if you wear them because the shrunk-up ripped part will be stretched.
Can you try them on? We can full refund you if they are still different when you wear them on.
Absolutely the best I've ever used. Each person was polite and respectful and helpful. Was very impressed with the level of professionalism and with how hard and fast the team.worked. Would 100% use again.
Tip for consumers:
order here
Products used:
clothes, shoes
As Advertised. They're very Cute! Long but still cute.
Thanks for your sharing. Your satisfaction is always our top priority. Have a nice day!
Oh and I loved the pant jumper so much from them I got the romper in the same color from them different material though. Thinner, but Kept me cool on a hot Florida Day!
Tip for consumers:
Is the best
Products used:
Shirt and blouse
I order 2 dress from this site and couldn't fit either size. I sent them a email where they informed me that it would be better if they give me 10% of on my next purchase nope because i will never order from this site again. It's a scam clothes don't fit even if you size up and the material is very cheap. Buyers beware. It's sent from a warehouse in the US and now they tell me i have to send back to china. Never ordering of this or any non official website anymore.
Tip for consumers:
Never shopping here again poor quality clothing looks nothing like the picture
We are sorry to hear the items you purchased do not fit you. Each item is accompanied by a size chart indicating the size of the item (not body measurements). Can you please send us an email with your order number and some details on the size/fitting issue so we can further investigate for you and offer exchange to you?
Here is our email address: service@haussavage.com
We look forward to hearing from you.
I ordered 3X which worked well for the pants, but the top with the tube around the back and underlay on front, was clearly intended for a small bust. I prepared ahead of time by purchasing a matching sports bra.
We are sorry to hear the item(s) you purchased do not fit you. Each item is accompanied by a size chart indicating the size of the item (not body measurements). Can you please send us an email with your order number and some details on the size/fitting issue so we can further investigate for you?
Here is our email address: service@haussavage.com
We look forward to hearing from you.
Hause of Savage was the epitome of professional. They showed up on time, were courteous, and worked quickly and efficiently. I would highly recommend to anyone
Tip for consumers:
use there service
Products used:
clothes
All 3 items were really bad quality and one item was so poorly made, it looks like something a sewing student tried to make. Waste of money!
Tip for consumers:
Dont buy anything from them.
Products used:
1 jumpsuit and a coverall that are bad quality.
I’m sorry to hear you are not happy with your purchase. Rest assured your purchase is backed by our 30-day warranty. Could you please send us an email with your order number? I will check on your order and provide you with information on how to return your item(s) or other solutions.
Here is our email address: service@haussavage.com
We look forward to hearing from you.
I ordered a variety of clothes from there. Within 12 hours I tried to cancel the order because I read poor reviews that stated the clothes were bad quality and didn't fit. The customer service rep assured me that If I had a problem with the order they would return and refund my money. I have this in writing. I waited three weeks I did not receive my items finally with Paypal saying that I didn't receive merchandise. HS only then sent the items after I filed a client. I have the tracking info. Per the review the items were in fact very poor quality and did not fit. After being told I could get a refund they said I would have to ship the items back to CHINA at my cost in order to receive a refund. Then HS says well if I cancel the claim they would refund half my money. I cancelled the claim and they still did not refund my money. So now I am stuck with poor quality ill fitting clothes. My next step is to file a claim with my bank. Buyers beware!
Tip for consumers:
They claimed they would refund my money but they didn't. If you have to return the items you will have to send them back to China at your cost although they pretended they ware a US company and they ship from the US
Products used:
None, everything was poor quality and they don't fit
Dear customer, we apologize that our product/service did not meet your satisfaction. Based on your description, we have a few points that need clarification.
Firstly, you placed an order on April 16,2023. Considering the significant amount, we proactively contacted you to confirm the address. On April 17, you replied with a request to change to a larger size, but on the same day, you expressed a desire to cancel. After further communication, we did not receive a second confirmation of cancellation and proceeded with the shipment.
Secondly, you can check the specific tracking information. We did not ship the packages solely because you opened a PayPal case. All three packages have updated tracking information: 92626902816706810043766162; 92626902816706810043794721; 92487902816706810063668993.
Thirdly, regarding the refund, you have not closed the chargeback, which has resulted in the freezing of the payment you made. As a result, we are unable to initiate a refund from our end until the final outcome is determined. In the initial dispute on May 7, PayPal sent a result email that mistakenly led you to believe the dispute was resolved. However, on June 17, the dispute was reopened due to new reasons you claimed not to have received. Subsequently, you initiated a dispute with your card issuer, causing the funds to remain under investigation and frozen.
We sincerely apologize for the prolonged negative experience you have had, and we hope to resolve your concerns as soon as possible. We appreciate your initial trust, and we will strive to do better.
Here are the records of our communication: https://www.haussavage.com/products/customer-service
Bought a top and pants set. Arrived in a couple of weeks, fits exactly as expected. Loved it so much, I bought a second set - same experience. Will buy again!
Thanks for your review. Your satisfaction is always our top priority.
I ordered 8 items from this company on 10/1/20 and received my order 10/24/20. As soon as I opened my 3 way "sweaters" I knew I was scammed because they were sweatshirts. The orange color block long sweater was yellow and the same sweatshirt material and the 2 piece outfits were all too small. I opened a dispute through PayPal and ended up accepting a 40% refund because it would have cost me over $400 to return it to China, only for them to refund me 40% for 5 of my items. They have also blocked me from commenting on their website and Facebook page. Do not purchase from this company.
Tip for consumers:
Do not expect the same clothing pictured on their website, those photos were taken from the real seller and the clothes were mass produced in a factory in China.
Products used:
None, I gave them to my teenage granddaughter because everything was too small and not US sizes as described.
Echoing many of the comments already made that the quality of the clothes is incredibly cheap, shipped from China with direct false marketing to Black clientele, and grossly oversized in both length and width despite their advertised size charts. A scam and certainly not worth the time or dollars!
They sent out Clothes that are way too small even though you order your size this company is a scam I've been trying to get hopefully in four months and they just keep saying the order was shipped please do not waste your money or your time dealing with this company I don't even want to give them one star they do not deserve one star
Tip for consumers:
House Of Savage clothes Are supposed to be plus size they are not
Products used:
Clothes
We are sorry to hear the item(s) you purchased do not fit you. Each item is accompanied by a size chart indicating the size of the item (not body measurements). Can you please send us an email with your order number and some details on the size/fitting issue so we can further investigate for you?
Here is our email address: service@haussavage.com
We look forward to hearing from you.
Please beware of this business. If you purchase anything from them, please know that the distribution center is located in China. So if it doesn't fit or there is any discrepancy with the item, then it is on you to return the item(s) to China at your expense and in most cases, the shipping and handling costs more than requesting a return. So now they have you! They will lowball you with a partial refund of 10-20% of the purchase and tell you to keep the item(s). I will never purchase anything from them again and this was a good lesson about checking the return policy of online businesses (businesses in general) before making a purchase.
Tip for consumers:
Clothing is of very low quality.
I'm sorry to hear you are not happy with your purchase and we are actively looking for warehouse suppliers in the US. Hope to serve every customer well. Rest assured your purchase is backed by our 30-day warranty. Could you please send us a private message or email us with your order number? Here is the email address: service@haussavage.com. I will check on your order and provide you with information on how to return your item(s) or other solutions. We look forward to hearing from you.
Poor quality
Sizing is complete mythical
The fabric is nothing like what they peddle to Black women in their ads
The shipping is coming from God knows and takes months
The do a good job of photographing US in fly designs, but they certainly don't make them
Don't do it!
Tip for consumers:
Don't shop here
Products used:
None
We are sorry to hear the item(s) you purchased do not fit you. For the size problem, each item is accompanied by a size chart indicating the size of the item (not body measurements). You can check the measurements of the bust, waist, hip and length in the size chart before your purchase. Then you can choose the correct size.For the shipping time, normally it will reach you in 2~3 weeks according to the state you live, and the tracking# shows it dlivered on 19th May, which within the service time you selected. If our product has any other issues, could you please send us a private message with your order number? Here is the email address: service@haussavage.com. I will check on your order and provide you with information on how to return your item(s) or other solutions. We look forward to hearing from you.
Will not accept return. Will try to give you 20-35% refund to keep item. If refused then must mail back to Shanghai Chine, cost is $70. Not worth the trouble of dealing with this entity. Garments are not as advertised. Very cheaply made and low quality fabric and workmanship. If you saw these garments hanging in a discount you would not pay the prices posted online.
Products used:
attempted to return but unsuccessful.
Sorry for the trouble, but most of our buyers are satisfied with our items, I feel sorry that we can't meet your standard. We can accept return for full refund and we state our return address is in China in our return policy here: https://www.haussavage.com/pages/return
You can return with USPS if you want, it will not be so expensive.
Have a nice day!
I recommend haus of savage. My products was received in a timely manner. Email questions are answered quickly. The products are of good quality.
Thanks for your review. Your satisfaction is always our top priority.
If I could give them no stars, I would. First of all the express shipping was NOT express. I got my items 2 weeks AFTER they were supposed to arrive (I ordered in April - got em last week). The clothes are not what is shown on the site and they are too big. Not even sure if the pics are theirs or if they are taking them from another site and just replicating the styles.
Cheap material and the return process is non-existent. I reached out to them a week ago to return my items for a full refund and NO ONE has replied with the correct steps to take to send this junk back. Save yourself the time, money and headache. DO NOT ORDER FROM THEM!
Tip for consumers:
DO NOT ORDER FROM HERE!
Products used:
NONE
Sorry for the trouble, our express shipping time is 7-14 business days, and here is our return policy: https://www.haussavage.com/pages/return
Rest assured your purchase is backed by our 30-day warranty. Could you please send us an email with your order number? I will check on your order and provide you with information on how to return your item(s) or other solutions.
Here is our email address: service@haussavage.com
We look forward to hearing from you.
Oh my I love my dress, and quick delivery just order another dress yesterday thank you
The outfit is cute for sure. The material matches the price.
Gain trust and grow your business with customer reviews.
We're so sorry that you were not satisfied with your purchase. After checking, we have replied to your email and provided you with exchange suggestions, but after that, we did not receive any further reply from you. Besides, we just send an email to you again. And for the quality of products, if you will, could you kindly send us a picture of the product you received and tag on clear plastic bag for a check? If there is really a problem with the quality of the clothes, we will provide you with suggestions and make improvements. Lastly, the shipping time you choose is14-20 days, and you placed your order on 6/30, the delivery time is 7/19. So our shipping is not overtime.