• Harry & David

Harry & David

Overview

Harry & David has a rating of 1.54 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Harry & David most frequently mention customer service, gift basket, and credit card problems. Harry & David ranks 62nd among Gift Baskets sites.

  • Service
    267
  • Value
    260
  • Shipping
    256
  • Returns
    134
  • Quality
    222

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.7%
Positive
4
Neutral
5
Negative
98
175
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What reviewers want you to know

Positive highlights

  • I assure you... when you call customer service (not just write them a letter) they will fix anything immediately.

Critical highlights

  • That same weekend a couple of clients informed us they too did not receive complete gift baskets.
  • I was informed of delivery dates that kept getting pushed back with no reason.
How would you rate Harry & David?
Top Positive Review

“Very happy”

Roberta V.
12/20/23

A gift came to us and a pear was frozen I'm sure due to the UPS truck. I called them & they are sending out a replacement pears. Other than that I can't say enough about how delicious the dessert was. I've have lot of dense chocolate cakes but this small dense cake was out of this world delicious. I'm now trying to see if I can buy just the cake. Great company. Roberta from Ct.

Top Critical Review

“Not as pictured on their website”

Mark B.
2/13/24

I ordered their Happy Valentine's Day Sweets Gift Box for $140 plus shipping. Their website made it look very nice, professionally arranged, etc. It arrived with all the individual items jumbled in one big pile in the box. Very unromantic, thoughtless and scattered. Value of the contents was probably about $40. Arrangement and presentation was absolutely worthless. And, they included some big coupons in the box for the next time someone loses their mind and orders from them. Rip off, unprofessional company.

Reviews (633)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift basket (60) delivery date (27) credit card (26) customer service (214) order number (11)
Thumbnail of user andazi
1 review
0 helpful votes
July 13th, 2021

Nice service here.
If anyone want to indian best food restaurant in Castle hill sydney NSW AUS then click on https://andazindian.com.au/

Thumbnail of user ep311
1 review
2 helpful votes
January 13th, 2020
• Updated review

Harry & David Customer Service contacted me after my negative review. They replaced my disappointing original purchases with something else of my choosing. I selected Moose Munch. My husband selected the dark chocolate truffles. Customer Service was very friendly and accommodating. The replacement purchases arrived promptly. My lesson from this experience is not to order anything with fresh fruit. So, although my original review remains negative, I report that Customer Service was very good.

First experience with Harry & David's will be Last. Major Disappointment
December 26th, 2019
• Previous review

My husband and I are T-Mobile customers and for T-Mobile Tuesday's (free stuff), we each received a coupon for $25 discount on an order of $50. I have never ordered from Harry & David's before, but I have purchased Moose Munch from TJ Maxx, so thought I would take advantage of the offer. I had planned on gifting to my grandson's family, but fortunately they could not make it home for Christmas this year. I received this box on December 24. I opened the box of pears today. They have absolutely no taste. Just bland. They ripened in the box just like the instructions tell me to do, but no taste. I may try cooking with them just so I don't have to throw them away. But what a disappointment! In the second box, one of the apples was rotten. I wish I had read these reviews before ordering. Funny that they don't have any reviews on their website. I am so happy that I didn't have to embarrass myself by giving them to my grandson and his family. I would have been mortified if he had received these. My first experience with Harry & David's will certainly be my last. Never again. I'll let T-Mobile know that this was a terrible idea.

Thumbnail of user danielb106
58 reviews
206 helpful votes
November 29th, 2017

The comice pears they sell are usually delicious. Once you eat a ripened Comice pear (peeled) you will never go back for any other. We eat them with vanilla ice cream, chocolate sauce, a splash of brandy and whipped cream. That said, at $5-$10 a pound plus shipping they should be fabulous! Should your pears prove to be less than perfect, a quick call to Harry and David and they will send a replacement to your door free of charge! The price is high; but you know the recipient will receive a quality gift.

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From the business

Harry & David knows gift baskets, baked goods, fruit and food gifts. Shop famous pears, honeybell oranges, gourmet food & wine delivery for any occasion. Whether near or far, Harry & David? ۪s online gifts show how much you care.

Company Representative

Thumbnail of user loraleeh
LoraLee H.
Typically does not respond to reviews

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