• Hard Rock Hotel & Casino

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Overview

Hard Rock Hotel & Casino has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Hard Rock Hotel & Casino ranks 14th among Casinos sites.

How would you rate Hard Rock Hotel & Casino?
Top Positive Review

“AWESOME”

paul s.
6/13/19

IN the not so nice town of AC this hotel has, customer service, food service and courtesy down to a science. Really enjoyed being here. Even stopped to see a manager and compliment the staff at the cafe. The food was fresh and hot. Service was very friendly and not over bearing. Paying/ checkout was easy and they were busy. Really surprised at how well they pulled it off.

Top Critical Review

“People the servers are the most rudest ever”

terry V.
11/15/22

Went there a few times to play one of the worst places ever. I know some servers from going there i live in vegas. One server Jennifer S. Works over near the card section is the worse very slow and she sits and talks to her friends with ur drink on her tray. One guy called for her she ignored him telling me he can wait. Most rudest ask for a drink waited asked her again and she got this big bouncer to come over and intimidate me and i did nothing, then theres another over there Yelow and she opened her hand for a tip.Im a senior and this is what kind of respect u get. The most ignorant rudest people ever. I told management and they told me to contact Joseph.yalda at stations casino i sent him 4 emails about this and he never respond to any. There casino is trash anyway ive spent tons of money in there never won and half the places inside are closed and there prices for a room is outrageous. Ur better off going downtown u win there and the people are much better.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user pauls1185
3 reviews
4 helpful votes
June 13th, 2019

IN the not so nice town of AC this hotel has, customer service, food service and courtesy down to a science. Really enjoyed being here. Even stopped to see a manager and compliment the staff at the cafe. The food was fresh and hot. Service was very friendly and not over bearing. Paying/ checkout was easy and they were busy. Really surprised at how well they pulled it off.

Thumbnail of user terryv47
2 reviews
2 helpful votes
November 15th, 2022

Went there a few times to play one of the worst places ever. I know some servers from going there i live in vegas. One server Jennifer S. Works over near the card section is the worse very slow and she sits and talks to her friends with ur drink on her tray. One guy called for her she ignored him telling me he can wait. Most rudest ask for a drink waited asked her again and she got this big bouncer to come over and intimidate me and i did nothing, then theres another over there Yelow and she opened her hand for a tip.Im a senior and this is what kind of respect u get. The most ignorant rudest people ever. I told management and they told me to contact Joseph.yalda at stations casino i sent him 4 emails about this and he never respond to any. There casino is trash anyway ive spent tons of money in there never won and half the places inside are closed and there prices for a room is outrageous. Ur better off going downtown u win there and the people are much better.

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