• Hardaddy

Hardaddy

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
1.8 / 5

Overview

Hardaddy has a rating of 4.39 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality, and affordable prices. Hardaddy ranks 17th among Clothing Other sites.

  • Quality
    37

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 80.6%
Positive
87
Neutral
8
Negative
13

Instant Feedback

47,401 reviews

6
See all photos

What reviewers want you to know

Positive highlights

  • I did have a issue with a coupon but customer service dept solve it

Critical highlights

No critical highlights yet

How would you rate Hardaddy?
Top Positive Review

“I like the variety of shirts that are offered”

Aaron W.
4/1/24

I like the variety of shirts that are offered. And usually my packages arrive timely. I'm hoping this will get here within 7 days because it is a gift for my father for easter. We didn't think he was going to be released from the hospital in time for easter, but he is now. Thank you very much for asking for my comment.

Top Critical Review

“Takes your money and doesn't ship the merchandise”

Maurice M.
1/23/24

I ordered from this place they charged extra to express the items which were suppose to be delivered within 3 to 7 days got only 2 of the items ten days later the third item was never sent and the money was never refunded. Numerous attempts have been made to contact the company with no response, still trying to return the items no response from the company. Will never do business with them again!

Reviews (247)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (140)
Thumbnail of user willf427
1 review
0 helpful votes
April 5th, 2024
Verified site experience

Some of the screens didn't show PayPal as a method for payment. It took me a while to checkout.

Reason I chose this business:

I already have several of your polos and I like them.

Thumbnail of user theodorec120
3 reviews
0 helpful votes
November 29th, 2022

Great product at a great price! Excellent on-line buying experience. I was looking to purchase the item from the on-line store however I had a question so I contacted their Customer Service dept. The person I talked to was very helpful. She placed the order and was extremely professional.

Thumbnail of user ryang905
10 reviews
5 helpful votes
January 27th, 2023

This is my second purchase from you. Absolutely incredible! The only thing I would change is the settings on your shopping cart/bag. Have items stay in there even after you sign out. I was only purchasing a few items and remembered which ones they were, but the process would have been simpler if they had still been sitting there waiting for me to checkout.

Thumbnail of user jeft4
8 reviews
0 helpful votes
April 14th, 2023

The shoes are not only stylish and sleek, but also incredibly durable and well-made. The leather is of high quality and it's obvious that the shoes were crafted with care and attention to detail. I've worn them for long periods of time and they feel incredibly comfortable, even after hours of walking. I also appreciate that the shoes come in different styles and colors, allowing me to find the perfect pair to match my personal style. Overall, I highly recommend Hardaddy shoes to anyone looking for a high-quality, comfortable, and stylish pair of shoes.

Thumbnail of user barnardw2
3 reviews
0 helpful votes
January 25th, 2022

Excellent online store, here you can always find high-quality and stylish clothes at reasonable prices, thank you)))

Thumbnail of user loganq135
1 review
0 helpful votes
April 7th, 2024
Verified site experience

I think your site is confusing. I love your stuff but there is too much stuff popping up everywhere and I was never sure (maybe still not) if I was buying the right shirt. I guess we'll see. Plus, and this is a biggie- I had to write in my email address THREE times! That's two too many.

Thumbnail of user jamesb5499
2 reviews
4 helpful votes
November 4th, 2021

Each new style is so much more than just an awesome shoe. It's the promise of a new adventure, and an opportunity for exciting unique discoveries.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mauricem260
1 review
1 helpful vote
January 23rd, 2024

I ordered from this place they charged extra to express the items which were suppose to be delivered within 3 to 7 days got only 2 of the items ten days later the third item was never sent and the money was never refunded. Numerous attempts have been made to contact the company with no response, still trying to return the items no response from the company. Will never do business with them again!

Shipping
Returns
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and returns process.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://hardaddy.com/information/shipping-delivery.

The order has been authorized by you and the shipping method has been confirmed by you. You selected express delivery on this order. After investigation, the order was placed on December 10,2023, and 2 items arrived on December 18,2023. These 2 items arrived within our normal express shipping time. Since you filed a dispute for this order, the 3rd item has been cancelled. We really want to refund you, but because you filed a dispute, the refund could not be successfully issued before. We hope you can close the dispute so that we can refund you.

Regarding your return, we have verified and confirmed that we sent you a return label on December 21,2023, but have not yet received your reply. You can try to find the email in your spam box. We've sent you another email today. If you still haven't received it, please contact us directly via live chat so we can help you solve the problem as soon as possible.

In addition, we have not received any other emails from you. We only received your return request on December 20,2023 and have responded to you.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.

Best regard,
Ashley
HARDADDY

Thumbnail of user nicku278
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

My husband does a one-man band kinda thing...and he wears very bright, very loud tropical shirts and Hardaddy comes through with so many to choose from!

Reason I chose this business:

Previous buyer!

My husband loves your shirts!
June 28th, 2023
Verified site experience
• Previous review

My husband loves your shirts! He sings and he only wants something bright and/or tropical. We have bought several shirts and they always fit true to size!

My husband does a one show singing and loves the bright...
March 28th, 2023
Verified site experience
• Previous review

My husband does a one show singing and loves the bright colors, he wears shirts most guys won't wear! The brighter, the better!

A few nice shirts...
May 13th, 2022
Verified site experience
• Previous review

A few nice shirts... have to wait til this one comes in to see if it is true to size and quality product

Reason I chose this business:

A friend suggested

Reason I chose this product:

Husband liked it

Thumbnail of user oliverj93
4 reviews
0 helpful votes
January 10th, 2022

Der Kundenservice ist zuverlässig und antwortet schnell. Bestellungen wurden umgehend ohne beschädigte oder gefälschte Produkte geliefert. Alle Produkte sind wie beschrieben angekommen.

Thumbnail of user noram201
3 reviews
2 helpful votes
November 22nd, 2022

Satisfied Customer! Another quick turnaround on a quality product. Love your customer service! Top Notch!

Thumbnail of user timg704
3 reviews
0 helpful votes
November 23rd, 2021

Site Web facile à manœuvrer. Belle sélection. Trop de bons choix! Bonne qualité et taille bien. Je suis assez satisfait de l'expérience jusqu'à présent.

Thumbnail of user floriannen1
18 reviews
1 helpful vote
March 20th, 2023

Hardaddy is a leading online dating service that provides a secure environment for people to interact and develop meaningful relationships. With its sophisticated matching algorithms and user-friendly interface, it has never been simpler to find matched mates. I would certainly recommend Hardaddy to anyone seeking a trustworthy and efficient online dating service.

Thumbnail of user seanm1395
1 review
1 helpful vote
May 15th, 2022

I ordered 5 shirts. I checked the sizing chart and ordered accordingly. They were all too small.

They reached out to me and made it right.

Products used:
None

Thumbnail of user gregm907
3 reviews
1 helpful vote
November 20th, 2021

Sehr einfache Website, schnelle Bestellung, tolle Kommunikation, ich bin sehr zufrieden mit dem Service. Werde auf jeden Fall wieder verwenden und empfehlen.

Thumbnail of user willisk21
3 reviews
0 helpful votes
January 25th, 2022

Tolles Geschäft, Sie können alles finden, was Sie wollen, eine große Auswahl an hochwertigen und stilvollen Dingen zu sehr erschwinglichen Preisen

Thumbnail of user harrym328
3 reviews
0 helpful votes
December 10th, 2021

The quality is super! Great service! I'm just happy! Thanks a lot again for the prompt delivery. I will buy again

Thumbnail of user dellak28
3 reviews
0 helpful votes
November 11th, 2022

Truly in love! The customer service is very high, it's always nice when you can count on help with choosing what you want. I already told my friends about you.

Thumbnail of user jaimem354
7 reviews
0 helpful votes
February 9th, 2023

Always fun! I adore shopping here. I loved window-shopping. Lovely modest dresses. Despite my first purchase here this week! It's a must-try.

Thumbnail of user pamelal1601
1 review
0 helpful votes
January 27th, 2024
Verified purchase

No room for a promised 15% discount. Customer Service fix it.

Service
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by applying discount.

Regarding the promo code, users need to enter the code number before checkout and click "APPLY" to activate the code.

Regarding how to apply a coupon, please refer to this link: https://hardaddy.com/information/q-a. There is an area "Enter or select coupon code" at the shopping bag confirming web-page on your right side above "Proceed to checkout"

Would you mind to share us more details like which coupon code you’d like to apply? We'd like to confirm if this coupon code is eligible for your order and offer a suitable solution for you. We've sent an email to you today about your issue. Looking forward to your reply.

Your feedback is very important to us. We'll forward your sincere feedback to our team to optimize our feature for discount applications.

If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.

Best regard,
Ashley
HARDADDY

Thumbnail of user selinao7
1 review
1 helpful vote
September 7th, 2023

The staff is very welcoming and helpful/knowledgeable. Sizes vary with each item so try everything on. If they don't have your size in store they will order it for you and shipping is free.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darlenep419
7 reviews
0 helpful votes
February 3rd, 2023

You can get great clothes at Hardaddy Men's Clothing Stores. They sell many different kinds of t-shirts and other clothes, as well as hats, belts, and jackets. Their selection of jackets is also very good.

The people who work at Hardaddy are friendly and helpful, and they always seem to be able to find what I want, even if I don't know what it is yet! The store is very clean, which makes it even more enjoyable to shop there. It also has a great selection of items made right here in the US by local manufacturers, so you know they won't be sending anything overseas.

Thumbnail of user patricks1524
4 reviews
0 helpful votes
February 9th, 2023

I was quite happy with the service I received at Hardaddy. The staff was incredibly helpful, knowledgable, and courteous. They asked me what I wanted to purchase, demonstrated how to utilise the things, and then provided me with a receipt as evidence that this was done. I would suggest Hardaddy to my friends and family without hesitation.

Thumbnail of user logana166
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review
Sizes are exact there not Asian sizes
April 23rd, 2023
Verified site experience
• Previous review
Thumbnail of user albanr13
1 review
0 helpful votes
September 28th, 2022

The best I have ever bought. Reasonable prices I know what I pay for, cause quality really very good, I was surprised when get my order
Thnx

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.
Customer Service Representative
Typically responds within 4 days

How do I know I can trust these reviews about Hardaddy?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.4
247 reviews
Have a question about Hardaddy?