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HappySmileUK has a rating of 3.41 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays, and dental products. HappySmileUK ranks 61st among Dental Products sites.
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Have been using happy smiles now for over 9 years. Only company out there who sells professional dental whitening systems. The brand I will only use is Happy Smiles 22% as this gave me incredible whitening results. Have tried Polanight but never works as good as HappySmiles own brand. Delivery always fast takes around 4 days. Good packaging. Communications very good. Would only use these guys as they are very professional.
I purchased a kids toothbrush through their website, $60 kids toothbrush. One month later I receive a $13 electric toothbrush, a knock off brand from Phillips. Completely different product, and their customer service is non existent. Been trying to contact them about this issue for a week with no response. Save your money and your time.
I've used Happy smile for years with only a few minor glitches. But recently the website has changed? The products are more expensive? I don't know if it's been taken over or something? No money off. Vouchers, no response to any e mails? I am very suspicious.My gel doesn't seem as effective neither?
Today I received an e mail saying I have a £40 refund due for late postage of products also? If they won't send me a money off voucher like they used to do, they certainly ain't going to give me £40 for nothing?
I am thinking? Is it all part of a big scam maybe? Treading very carefully from now on. Shame though, as 5 years ago it was a great company! Does anyone know what has happened please? :(
Hi everybody, I have placed my order in happysmileuk... and receive it today, I'm from Russia so my order was delivered by post for 2 weeks, but I was disappointed because my pola Cource must include trays, but there're only gels, so I have to buy trays and spend my money for them, plus- in instruction (just printed text) there's information about keeping gel in fridge, but 2 weeks it has been without fridge during delivering, what about it?
I originally reviewed this in Aug 2015. I've copied and pasted as it won't let me amend.
"Company will not respond to emails or "tickets" and calling either telephone number on the website leads to a recorded message stating telephone calls are no longer accepted due to the "Ticket system"
Only responses from emails are auto responses asking you to email the customer care manager (the person you have just mailed in order to GET this response)"
Edit - Company is now repeatedly contacting me (via this site) asking me to edit my review.
The order did eventually arrive after about 4 weeks. My above review regarding contacting the company still stands.
2nd Edit - The response message from "HappySmile" seems to be for show.
I haven't bought from this site yet as I was just looking. I don't know about some, but when I read a 'professional' website that has so many spelling and grammar mistakes, my suspicions are instantly aroused, And the 'tirade' of defence by the so-called owner 'Michael G' on this review could have been written in better English by my 7 year old son! Use your heads! If they can't even be bothered to use spellcheck when writing their website then, I'm sorry but it shows a lack of care and pride. Do I want to deal with them? I don't think so - I think I'll use a 'professional' company!
Hi Charlie, Our dental brand is "professional" and dentist approved. This is the weblink: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ Michael.
Gain trust and grow your business with customer reviews.
UPDATED MAY 2016
HappySmile is the leading UK tooth whitening brand. Established in 2003 we have been online for over 13 years. We are the only UK tooth whitening brand that is dentist approved and scientifically tested.
If you have been to the dentist and have not had the HappySmile brand then you have not had the OFFICIAL patient brand that is clinically tested. You can see PROOF online that HappySmile is the only TESTED UK brand. Please copy and paste this URL that is on a government medical webpage: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ You can see that these scientific dental studies prove we are the only UK tested brand.
You can ALSO visit www.twitter.com/happysmileuk to see that thousands of dentists follow us on Twitter and use our dental products as we are the largest dental community on social media. Our fans also include TOP UK dental professors and famous celebrities.
Our Tooth Whitening Products are:
TESTED
FREE FROM SENSITIVITY
PROVEN TO WORK
DENTIST APPROVED.
We are the largest tooth whitening supplier in the UK.
You will NOT find a better brand than HappySmile. We are TESTED, PROVEN TO WORK SCIENTIFICALLY!
We also make advanced custom fit dental trays that are highly popular. Unlike other dental labs we supply 2mm with important seals and reservoirs. You MUST have reservoirs for best results.
You can order all our dental products from our dental shop online. We include FREE worldwide delivery.
If you are looking for reviews then try reading scientific facts here>>> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ and visit our Twitter page to see that we are the most popular dental community on social media. www.twitter.com/happysmileuk
These are FAMOUS celebrities who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/famous-fans-happysmile-uk/members
This link is for TOP UK Professor fans who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/professor-fans/members
We do not have a list all the UK dentists who are fans as we have thousands!
These are the UK charities that we donate to:
Tree of Hope
Oral Health Foundation
HappySmile Clinical Dental Product Studies:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/
We are the only UK tooth whitening brand that is tested and clinically proven. No other brand of tooth whitening in the UK is tested. We are very proud to be the most popular brand. Please feel free to ask for a FREE dental sample. You are happy to try before you buy.
Please keep SAFE when using tooth whitening products. HappySmile is the ONLY UK trusted brand that has been scientifically tested. This web link is PROOF that HappySmile is the OFFICIAL UK Dentist/Patient brand... You can see for yourself here just copy and paste the link> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/
We are also listed in the European Journal of Dentistry (You are only listed in this dentist journal if you are the leading dentist brand). You can see for yourself here just copy and paste the link> http://www.eurjdent.com/article.asp?issn=1305-7456;year=2014;volume=8;issue=4;spage=538;epage=545;aulast=Peskersoy
HappySmile Guarantee:
Our tooth whitening products are PROVEN by science to whiten your teeth. We are the most popular UK tooth whitening brand. The reason you are reading this is because you have heard about our high quality dental products. If you are looking for reviews then visit the web links above or visit our dental community on Twitter! We guarantee all our dental services. If any dental order is lost in the post then do not panic as we will replace it free of charge. Please always allow time for delivery. All dental orders are shipped by Royal Mail 1st class recorded delivery. If you are not in then you will of been left a calling card. You should always ask your Royal Mail local sorting/delivery office for your order incase you were not in to sign for your dental order. If you need us to give you a tracking number then please contact customer support and submit us a ticket. You can submit a ticket by copying and paste the following link: http://www.dentalsupplyglobal.com (Please do not send in duplicate tickets).
We have AMAZING customer services that are very professional that love to help customers! This is an audio testimonial from HEARTFM Scotland Radio (Copy and paste the link into your browser to listen to the radio audio clip) http://picosong.com/gTKC/
Thank you for reading about HappySmile and we look forward to sending your dental order. Please tell all your family and friends about us, so they too can order official scientifically tested dentist approved tooth whitening products. Nothing works better than HappySmile when whitening your teeth the professional way!
**PUBLIC APOLOGY** During August 2015 we lost a member of staff sadly to long term cancer. It was a very sad time for HappySmile Dental Supply. Orders were delayed by upto 3 weeks. We make a "public apology" as we were not fully upto "operational" speed during that time. Rebecca had a very young family and left behind two lovely small young children. We did feel very sorry for our team
Member who we all had grown to love over 8 long years. We could of done things different and we learnt from those lessons. It did effect staff morale at that time due to grief. We are very sorry and we do take full responsibility. We did offer a poor customer service experience and delivery was late and this did upset customers during August 2015. We could not publish this public apology at the time as it was such a sad time for our staff at our dental supply company. Once again, please accept our most sincere apologies.