• Hanes

Hanes

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Overview

Hanes has a rating of 1.48 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hanes most frequently mention customer service, and new ones problems. Hanes ranks 123rd among Underwear sites.

  • Service
    16
  • Value
    21
  • Shipping
    12
  • Returns
    7
  • Quality
    17
Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is terrible and the brand is subpar, avoid at all costs.
How would you rate Hanes?
Top Positive Review

“They definitely don't make these socks like they used to!”

Leonard N.
5/4/23

The new Hanes socks are cheaply made. Definitely very thin, you can literally see right through them. I'm give this 12 pack of socks away to the community center. Will NEVER waste my money on Hanes again!

Top Critical Review

“Elastic is pathetic and sizes are incorrect”

Steve W.
1/12/24

I purchased Men's underwear and lounge/sleep wear pants and shirt and the sizes are not even close. The elastic is pathetic. I have never had as many issues with an order as I had with this Hanes order ******8620. After spending $83.09 I will never purchase any of their clothing ever again! I will be placing this entire order in the trash!

Reviews (102)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (27)
Thumbnail of user johnnyb579
1 review
0 helpful votes
September 10th, 2023

$#*!ty stitching $#*!ty commercials what else do you want to know i will not purchase in the future!

Thumbnail of user leonardn78
1 review
1 helpful vote
May 4th, 2023

The new Hanes socks are cheaply made. Definitely very thin, you can literally see right through them. I'm give this 12 pack of socks away to the community center. Will NEVER waste my money on Hanes again!

Thumbnail of user eltonv4
10 reviews
5 helpful votes
June 26th, 2021

Last month I bought Hanes Ultimate men's cushion crew sock's 10 pack, at my local Walmart. What great socks, they stay up and are very comfortable. Highly recommended them.

Tip for consumers:
Wonderful socks very comfortable, don't ride up and stay up.

Products used:
Hanes ultimate men's cushion crew socks 10 pack

Service
Value
Quality
Thumbnail of user jayt214
1 review
0 helpful votes
March 8th, 2020

Customer service was top notch. Assisted with shopping and information that made the shopping experience so enjoyable. I thank you for everything you did for us while we were in your presence I'm voting you for general manager

Thumbnail of user tammif1
8 reviews
4 helpful votes
February 18th, 2019

Finally found a bra that fit and I can afford! I loved it so much I ordered another. It also had coupon code for 10% off and free shipping.

Thumbnail of user saraho38
2 reviews
1 helpful vote
August 3rd, 2017

I emailed about a hole (which I admittedly created) as a result of an inconveniently placed tag on a pair of underwear I bought. Customer service promptly emailed me back and more than compensated me for my own mistake. They earn a 5 star for that for sure.

Thumbnail of user andread76
3 reviews
0 helpful votes
June 9th, 2017

My husband loves the Hanes white T-shirts! He doesn't wear anything else but Hanes! I need to get some more, he is wearing them out!

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About the business

Welcome to the official Twitter account of HanesBrands. We are a worldwide, socially responsible maker of underwear, intimate apparel and activewear.

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