• Hanes

Hanes

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Overview

Hanes has a rating of 1.48 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hanes most frequently mention customer service, and new ones problems. Hanes ranks 123rd among Underwear sites.

  • Service
    16
  • Value
    21
  • Shipping
    12
  • Returns
    7
  • Quality
    17
Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is terrible and the brand is subpar, avoid at all costs.
How would you rate Hanes?
Top Positive Review

“They definitely don't make these socks like they used to!”

Leonard N.
5/4/23

The new Hanes socks are cheaply made. Definitely very thin, you can literally see right through them. I'm give this 12 pack of socks away to the community center. Will NEVER waste my money on Hanes again!

Top Critical Review

“Elastic is pathetic and sizes are incorrect”

Steve W.
1/12/24

I purchased Men's underwear and lounge/sleep wear pants and shirt and the sizes are not even close. The elastic is pathetic. I have never had as many issues with an order as I had with this Hanes order ******8620. After spending $83.09 I will never purchase any of their clothing ever again! I will be placing this entire order in the trash!

Reviews (102)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user dennisf711
1 review
3 helpful votes
March 19th, 2023

I have been buying Hanes mens socks for over 30 years because they lasted at least a year (and I am hard on my socks). The last couple of years I am lucky to get 6 months wear out of a pair of their socks. I reached out to the company a few times concerning this matter and I was just ignored

Thumbnail of user pattit73
1 review
4 helpful votes
October 31st, 2021
Verified purchase

I ordered a pack of 4 mid thought boxer briefs. Although they fit well & are comfortable, the waistband & seams started to come apart after several wearings. Disappointing for such a well known brand that's been around for so long.

Thumbnail of user robinm1397
1 review
0 helpful votes
August 12th, 2023

I use to buy hanes underwear because I didn't mind the price as it was a good product. They have cheapend the waistband and the material they are made out of so much that it is wiser finacially to buy my underwear at Giant Tiger. Good bye Hanes...

Value
Quality
Thumbnail of user reahk
1 review
1 helpful vote
December 19th, 2021

About 10 years ago I started buying the 2 pack support briefs for women in sz 6x, I still have some I bought a few yrs ago. They use to fit like a dream, but the last 3 x I bought them over the last few years they have cut down on there size. I've compared them to all my others and about an inch shorter and wider! So dissapointed good, because they are a good underwear brief. Please check your manufacturers to make sure they are sizing correctly. I, ll try one more time next tim3 I need some if not larger, will be my last time.

Products used:
Hanes support briefs women

Service
Value
Shipping
Quality
Thumbnail of user frankr1062
1 review
0 helpful votes
August 28th, 2022

I've worn Hanes underwear for years, but will be changing brands if these stupid (and verging on obscene) commercials continue!

Thumbnail of user bradd419
1 review
1 helpful vote
November 12th, 2022

I am disappointed that the hanes slim fit crew neck shirts are even longer. Doesn't the designers know that everyone is looking for the untucked look...so why make them longer. Someone is out of touch.

Thumbnail of user annj188
1 review
4 helpful votes
August 10th, 2020

Have brought hanes before seams like the plus size panties has gotten smaller and much thinner not as good as before.

Thumbnail of user lizf66
3 reviews
30 helpful votes
October 21st, 2018

I still browse their website occasionally but usually don't buy. Shipping is pricey and SLOW. The products I liked have been discontinued or diminished in quality. And only positive reviews are allowed. They also bait and switch. I get an email with sale items but when you try to order, they are suddenly sold out and they try to get you to buy something else.

Thumbnail of user cherylp22
3 reviews
5 helpful votes
January 1st, 2015

Hanes.com has many items to choose from. Delivery is slow. And all of order have had at least two items are the wrong size. Then you have to pay for return shipping which is there mistake.

Thumbnail of user samantham31
2 reviews
9 helpful votes
March 9th, 2015

Items I ordered ripped in 4 days

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About the business

Welcome to the official Twitter account of HanesBrands. We are a worldwide, socially responsible maker of underwear, intimate apparel and activewear.

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