• Hanes

Hanes

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Overview

Hanes has a rating of 1.48 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hanes most frequently mention customer service, and new ones problems. Hanes ranks 123rd among Underwear sites.

  • Service
    16
  • Value
    21
  • Shipping
    12
  • Returns
    7
  • Quality
    17
Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is terrible and the brand is subpar, avoid at all costs.
How would you rate Hanes?
Top Positive Review

“They definitely don't make these socks like they used to!”

Leonard N.
5/4/23

The new Hanes socks are cheaply made. Definitely very thin, you can literally see right through them. I'm give this 12 pack of socks away to the community center. Will NEVER waste my money on Hanes again!

Top Critical Review

“Elastic is pathetic and sizes are incorrect”

Steve W.
1/12/24

I purchased Men's underwear and lounge/sleep wear pants and shirt and the sizes are not even close. The elastic is pathetic. I have never had as many issues with an order as I had with this Hanes order ******8620. After spending $83.09 I will never purchase any of their clothing ever again! I will be placing this entire order in the trash!

Reviews (102)

Rating

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user stevew2514
1 review
0 helpful votes
January 12th, 2024

I purchased Men's underwear and lounge/sleep wear pants and shirt and the sizes are not even close. The elastic is pathetic. I have never had as many issues with an order as I had with this Hanes order ******8620. After spending $83.09 I will never purchase any of their clothing ever again! I will be placing this entire order in the trash!

Products used:
Zero!

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolynw759
2 reviews
0 helpful votes
March 19th, 2024

My Father is 75 and has worn Hanes Tagless Briefs forever. Other family members also have worn Hanes tagless underwear for years. My Father recently opened a package of 5 tagless briefs and it was the most disgusting thing we have ever seen. There was some sort of slime in the bag and all 5 pairs were stained all over which actually resembles vomit and other bloody fluid stains. We almost vomited ourselves looking at it. See photos attached. This has never happened to any of us in our lifetime. I called customer service but because the product was purchased over 90 days ago they were unwilling to even listen to me. I still have the packaging but they were uninterested in making good on this. We are very disappointed. Who would think cotton underwear would have a 90 day warranty when it was still brand new in the package. I have packages of socks and underwear from the early 90s that were never opened and they are fine. The guy on the customer service line tried to blame us for the situation being that my Father had the underwear in his draw. He's had the same underwear draw literally for 50 years and nothing like this has ever occurred before. As I said Hanes was not interested in making this right, looking at any of my photos and or taking any information from the packaging. We've given them so much business over the years but no more. Unfortunately I do not have the original receipt. We will switch to Fruit of the Loom or another brand. Hanes obviously doesn't really care about their customers.

Thumbnail of user billh1530
1 review
0 helpful votes
August 18th, 2023
Verified purchase

Your website plays pricing games and you know this. It changed the pricing 3 times. Also it was extremely difficult to get the 15% off. Also it was free shipping on orders over $50 and then that offer magically disappeared and so the shipping cost money too. No. One star only. Terrible website. Playing pricing games. Not nice. I would never recommend your website ordering to anyone. Nor will I ever use it again.

Tip for consumers:
If Hanes website didn’t do the old bait & switch things would have been fine.

Products used:
Men’s jockey underwear

Service
Value
Shipping
Quality
Thumbnail of user jakes633
1 review
1 helpful vote
October 1st, 2023

I bought hanes comfort soft fresh IQ mens grey crew socks...the sane ones ive been buying for 20 plus years and these are HORRIBLE so think cheap material and lose as can be i loved thebfact their socks were so soft and durable and tight on ur feet NOT ANY MORE theyre HORRIBLE did i mention that yet beyond disappointed and i would give 0 stars if i could DONT BUY HANES ANYMORE THEY ARE NOW OVER SEAS AND NOT MADE IN AMERICA THEY SUCK the top right is 5 yrs old same type of if socks and the bottom is the new ones‍

Products used:
i will purchase any other coompanies socks other then hanes from now on

Thumbnail of user dontc8
1 review
2 helpful votes
January 14th, 2023

I buy 2 packs of winter socks each year from Hanes. One's that wik the sweat from your feet. Usually they are good quality, not this year! They are so thin that you get one wear before your big toe comes though.
Yes I did clip my toe nail, it's not the problem. Other pairs of socks don't rip even last years Hanes.
They are using cheap materials to save money for their stockholders instead of looking after their customers.
I won't buy your cheap merchandise at your rip off prices.

Tip for consumers:
Don't waste your time

Products used:
Socks

Value
Quality
Thumbnail of user emmam662
1 review
0 helpful votes
August 29th, 2022

I bought 2 packages of underwear at Walmart half of them where messed up the crotch area not lining up. I thought to my you bought them from Walmart maybe they are irregular. So a couple months ago I brought 2 more packages again at Kohl's the same thing the seams on the hips are way off not even close in the crotch area. I am done buy these high priced low quality products. So tired of wasting money and time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sueu31
1 review
4 helpful votes
March 4th, 2022

I have been wearing the microfiber hipsters for years. They were the most comfortable underwear ever. Yesterday I went and found them again. Same RN number *******. I bought 20 pairs and came home and threw them in the washer. The quality is horrible. Hanes changed the elastic on leg holes and band to thin cheaper elastic and stitching is unraveling. So disappointed. Do yourselves a favor and don't buy these.

Thumbnail of user annev163
1 review
1 helpful vote
August 1st, 2022

Spent $244.86 while vacationing in Virginia, returned home, opened and tried the various products and the quality was awful. Went to local store (Ellenton, FL), where they REFUSED to refund. Attempted contact with the store manager to no avail, attempted national customer service with no response, called corporate and even the executive office and left 3 voice messages on different dates and times, approximately 1-2 weeks apart. All efforts fell on deaf ears. Disgusted customer.

Service
Value
Returns
Thumbnail of user barryn112
1 review
6 helpful votes
July 4th, 2022

I used to love Hanes underwear I have worn Hanes for over 30 years. Sadly their new underwear is so low quality and cheap feeling. The elastic waist band part is much thinner so very painful on my waist now compared to my older Hanes underwear I still own to compare. Fabric is much cheaper quality, rough and scratchy on skin. Very disappointed in Hanes I have worn only their underwear for almost my whole life and now I need to find a new brand sadly unless they change

Tip for consumers:
Quality is different

Products used:
Underwear

Value
Quality
Thumbnail of user matthews2380
1 review
2 helpful votes
November 16th, 2022

I've been a loyal Haines guys for years. I wear socks once and buy more. How disappointing I can't buy my old socks. These new ones are made of something besides cotton. THEY SUCK. So tight on my legs. I'm 6'2" 210lbs. I'm not even fat. Why is it digging into my legs. I take my socks off and you can count the sock ridges per fiber on my skin.
HOW DISAPPOINTING. You all really dropped the ball to save money.
SHAME ON YOU HAINES. YOUR SOCKS ARE WORTHY OF BEING USED AS TOILET PAPER POOP TICKETS

Thumbnail of user vickih499
2 reviews
0 helpful votes
September 13th, 2023
Verified purchase

Placed an order, called because I got no update. Was told ny order was canceled because the items were not in stock but that they were in stock now so I could replace my order. I did so, over the phone, and then about an hour later I saw an email came through saying this order was canceled, too. Online it only shows size small is out of stock. I ordered size XL and size Med. In two different colors. So four items which are all saying they're in stock online but somehow none of them are? Two different ladies I spoke with told me that the items that I had ordered previously, that were canceled, we're back in stock now. Why? When I place the first order if they weren't in stock then why not fix your website, then? As of right now you can go on to the website and it still shows the items are in stock. Btw, I still haven't received the first email from the first order, that the order was canceled. Now I'm out $50 for however long it takes it to get back into my account. Considering I haven't received even an email about the first order, I don't know... I've learned my lesson about this online store. Now if they can ship my order to me I will change this review but we'll see!

Tip for consumers:
If something's out of stock show online it's out of stock. Especially after someone has attempted to purchase these items multiple times. I'm sure I'm not the only one so why are they still being shown as available online?!?!

Products used:
Ordered 4 pairs of the thermal waffle knit jogger pants but never received them.

Service
Thumbnail of user lisab4543
1 review
1 helpful vote
February 2nd, 2023
Verified purchase

Used Hanes for twenty years, but things have changed. Eco Smart sweatshirts equal trash and may as well be called disposable, since they pill and are embarassing to wear after literally only one wash. Sizes are not consistent; I know this because I kept giving these sweatshirts a chance and purchased more and was privy to see the inconsistency of sizes. After many repeat purchases of the eco smart sweatshirts, I have thoroughly concluded the ecosmart sweatshirts are truly disposable trash after one wash. Soft- not after one wash because they are bumpy and rough with so many pills. If you can afford to wear disposable sweatshirts which you must trash after one wash, then this is your company.

Value
Quality
Thumbnail of user bennyl31
1 review
4 helpful votes
November 8th, 2021

On November 3 of 2021 I went to Walmart in Mulberry and bought a 10 pack of Hanes boxer briefs underwear extra-large. After just a few hours of wearing the underwear I had huge blisters all over the area the underwear touched. They burnt the skin, it blistered and even in some places I was bleeding. I have pictures to prove it. Hanes refuse to talk to me. Front, back, side and underneath. It's time to get a lawyer! The rest of the pictures I cannot show.

Thumbnail of user bettyh1089
1 review
2 helpful votes
January 5th, 2023

Bought my daughter a 10 pkg of Hanes crew socks for Christmas...the quality is terrible.we have bought Hanes products for yrs and I was so disappointed...the material is thin and wont hold up.very uncomfortable on the toes... also bought myself pkg of underwear and it is coming apart at the elastic already...what has happened to quality?

Tip for consumers:
That these socks/ underwear have become poorly made

Products used:
Socks/ underwear but very poor quality...under pants coming apart already..purchased mid Dec

Value
Quality
Thumbnail of user joanb923
1 review
3 helpful votes
May 3rd, 2022

I bought a pack of 10 cushion ankle socks at Walmart. The pairs matched up has one small one and one a little larger. I wore one pair after much stretching and after I washed them they are so small even a small child would have trouble wearing them. I am very dissatisfied with them. I am on Social Security and I don't have money to be wasting on trash products like this. I don't know how to upload a copy of my receipt.

Thumbnail of user emmah733
1 review
1 helpful vote
March 29th, 2023

I purchased hanes women underwear last Thursday and wore a pair on Sunday. Sunday night there was a hole in them already. This is the 2nd purchase in the last month like this.

Thumbnail of user marca307
1 review
4 helpful votes
May 25th, 2022

They don't answer the phone at cust serv.
Very poor service. Recording says they're closed even tho it's the middle in the afternoon on a week day. Boooooo

Tip for consumers:
Beware

Products used:
Underwear

Service
Value
Shipping
Thumbnail of user lorif143
2 reviews
9 helpful votes
September 10th, 2020

Hanes Comfortsoft Hipsters are the worst underwear I've ever had. They say No Ride Up, yet there's no elastic in the leg bands. The waist band isn't very stretchy at all. Hanes.com doesn't have a spot in Customer Service to register a complaint. The quality of their products has been going downhill for many years now. I won't buy them anymore.

Thumbnail of user williamm3115
1 review
2 helpful votes
August 10th, 2021

Poor Customer Service! Not a company interested in individual purchasers. Giant corporation that is only interested in selling. You never know if what you buy is in stock and they don't want to hear about your issues due to their inability to fulfill your order!

Tip for consumers:
They don't know at the time of order if what you order is in stock. And they don't want to hear about it if you don't get what you had ordered.

Service
Value
Shipping
Quality
Thumbnail of user peggyr207
1 review
2 helpful votes
June 3rd, 2021

I have now tried twice to by the hanes brand tank top undershirts only to wash them and they shrink to little kids size! Won't buy anymore of these it's a rip off!

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottc1570
1 review
3 helpful votes
October 6th, 2021

Hanes has really sold out on the quality of their Beefy Ts. I washed them and they shrunk at least a full size and the lint trap was filled with fibers. Poor quality all around for a once great quality product. When I wrote this same review on their site they said it did not meet their qualifications and would not publish it.

The spoiled children had taken over Hanes.

Thumbnail of user richards2891
1 review
4 helpful votes
February 26th, 2021

Order clothes. Supposedly everything is in stock. Get a email a week later that they had enough stock when the order was place but some how ran out. Canceled whole order on there end.

No were sorry. No coupons for their blunder. Just got hung up on... Fxck hanes...

Tip for consumers:
Just don't deal with corporate incompetence.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomast1328
1 review
3 helpful votes
November 12th, 2021

The quality of Hanes men's briefs has really declined significantly. I end up throwing them in the garbage because they fall off my hips.The Elastic bands don't last. I am so disappointed.

Thumbnail of user davidt3249
1 review
1 helpful vote
November 8th, 2022

Bought a 4-pac at J. C. Penneys, after all is said, a $40 purchase. Too late now, have worn 2 pair. They've engineered a product with half the material, as tight as a Size Small stocking on the thigh of a fat woman. They need to be hauled to court.

Thumbnail of user bettym731
1 review
3 helpful votes
February 4th, 2021

Their website does not explain the items thoroughly. Poor shipping plus poor returns and takes 2 to 4 weeks to get your refund after they receive your items back. You have to pay for shipping back to them. This company also deals with Just My Size, Maidenform, Bali and I suggest avoiding all of them.

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