Hampton Lovett UK

Hampton & lovett promised big savings on our business rates, they eventually saved nothing and 2 years later, are demanding a very large fee to do a second rates review which I was unaware of. Either I pay the full amount a second time or 50% cancellation fee to not perform any work. There is no reason for a second case and it is unlikely to be any different to the previous one. A terribly immoral company. Stay away from using them

There are no guarantees - even though they said ours was almost certainly a winning outcome (they suggested £10,000 + in compensation).
But their report was inadequate.
The VOA only have to have a few properties in the are that are paying the same rates as you are, and your case will be dismissed.

I think the VOA should publish the Results of Valuation contests by Agent - if this was the case, we would probably all steer clear.
Hope this helps you to avoid this costly mistake.

I engaged this company in June 2022. They've taken forever to do anything, in fact they seem to do nothing unless and until I chase for a progress report. I put a review on another site and they offered to come to an arrangement with me to take it down which I refused. I said that I might amend it at a later date IF their service improved to warrant me changing it. Now I have a letter transferring my business to an alternative which, evidently, they can do unilaterally as per their terms and conditions.

Hampton Lovett reduced my rateable on both my warehouse below £15,000 from £23,750 which qualified both units to qualify for the £10k grant. With a £9k rebate on both.
Would definitely recommend thanks guys

Problems at first but all sorted and amicably resolved.

Problems at first but all sorted and amicably resolved.

We engaged this firm in Oct 2021 for 2017 rates review paid the full fees and till date nobody has bothered to give us a satisfactory response. Our check and challenge deadline was almost missed once, if we had not chased them for an update. It's absolute scandal this firm till date nobody is seriously addressing our request and no effort is being made to process our application. It's been almost 2 years and we are still waiting for them to do anything.

Having dealt with this company I feel they are nothing but con artists getting you to sign for a free survey which then suddenly turns into an invoice. I wish we had read the reviews before doing anything with them and funnily enough we have been getting numerous emails from various companies ALL having a bit about part of Hamton Lovett. AVOID LIKE THE PLAGUE!

It has taken a long time, drawn out becasue of coronavirus, but the team at HL have delivered a considerable saving for me and I pleased with the outcome.

All seemed above board to start with but the conclusion to the transaction has left a bitter taste. They achieved a rate reduction with the valuation office but it would have been more if they had sent over information asked from me, which didn't arrive at the valuation office. As far as I was concerned this was still a work in progress and negligence on the part of Hampton Lovett. Another challenge was required which could take another 5 months to resolve. They raised another invoice that I was expecting to pay at the end of events and said if I didn; t pay they wouldn't do any further work on my case. I then had virtually daily phone calls to my mobile over a 3 week period chasing payment and then threating legal letters if I didn't pay. This is where we are now.My Company has paid out over £2000 to Hampton Lovett inc this latest invoice and as yet haven't received a penny back in rebate from the Council and don't know when I will. Their aggressive attitude in debt collection particularly when the work hasn't been completed to my satisfaction leaves alot to be desired.

Get my business rates reduced by them in less than 6 months. This is a best business service. Great job. Thanks

My company gets several emails per week from them claiming they have carried out a review and can reduce our rates. Our company has no premises in the UK and therefore pays no rates. We have had no trading relation with them or any similar company. We have not given them permission to send us marketing emails. Yet we get spam from them daily.

Would you trust a company that uses spam email as their main marketing method? Neither would I!

Claire is a fantastic sales person- she'll promise you the world and you'll never see her again after parting with you money. All lies - not to be trusted

This company has somehow subscribed us to numerous email addresses even though many of them are not used externally. Every email has been aimed at getting us to sign up to their services to challenge rates with emotive, fear mongering terminology so that sign up.

In our case we're on full rates relief due to the low rent we pay so it was never ever relevant but despite unsubscribing from numerous addresses we keep getting their cr*p. Never used their actual services but given other reviews it's pretty obvious they're not a company we'd ever want to deal with.

Back in 2018 we appointed this company after their slick sales team convinced us to give them a try and paid over £3K for them to appeal our rates.

Nothing at all come from it and they made up several excuses why they failed to push our claim through.
We asked for our money back and they refused.
I spoke with Chris who is the MD several times and got nowhere.

To our horror, they are now claiming we signed a contract for 2 attempts at the rates appeal and are chasing us up for another £3K for the second go, even though they did not bother with the 1st go!
It has now got to the point of harassment as I have told them to stop contacting us but they keep sending threats of CCJ's and enforcement action if we don't pay!

Not sure how this firm is getting away with it and has still been in business all this time!
Stay well away from this company.

Hampton Lovatt are the worst kind of scammers.
They tell lies to get your interested and verbally state what the contract is they are offering but the follow up letter in writing is completely different.
Crafty, devious and deliberately misleading.
Avoid at all costs.
They are not worth rating.

Instructed this firm to challenge our rateable value. After 12 months still no progress, after we paid several thousand in down payment. Slick sales guy. We have been conned - do not engage them. I have also read that they have also been challenged for writing fake reviews on Trustpilot.

Hampton Lovett Consultant Surveyors Ltd just started to Spam me about 25% off rates, I have never had contact or done business with Hampton Lovett Consultant Surveyors Ltd. Never trust a company that spams, first its a fail on GDPR and second I always say Spammers are Scammers.

Looking at the reviews this company have been spamming for over 2 years and still have not learned its against the law to spam people on personal email address's

I will be reporting this to the ICO: Information Commissioner's Office

This RICS member firm repeatedly sends my company (and I understand a host of other registered companies based at the regional office of the company's chartered accountants incessant spam emails regarding business rates - it is not only contravening The Data Protection Act 2018 but is unlawful, unprofessional and not in accordance with RICS professional Codes of Conduct. The company and its activities together with that of B2B Digital Group Limited whom they are using to undertake these activities are being reported in writing to the London Trading Standards (LTS), the Information Commissioners Office (ICO as at August 16th 2021.

I currently have a claim going through Hampton Lovett for the ratings period 2017 - 2023. It is still ongoing and nothing to suggest that it won't be a successful outcome as they've done a lot of preparation work and have now lodged a claim with the Valuation Office. I know this can take time.

I then recently received a letter from their Marketing department saying that I would need to submit a new claim for the latest rating period and would I like to ''fast-track' them looking into this for me. I signed a blank form and have now been presented with another invoice! When I questioned this and said I hadn't agreed to extra costs at this stage, they started getting very threatening and then presented my old signed form for the previous case they are handling for me. Wow! What a way to treat an existing customer!

I was ready to defend them and say they are doing a great job for me but this most recent experience has really made me doubt them as a company and I'm not really sure anymore. I've definitiely seen another side to them

Chance are you've landed here having Googled Hampton Lovett Consultant Surveyors Ltd after receiving one of their unsolicited emails.

They've clearly obtained a mailing list from a disreputable source that generates "likely" email addresses by combining directors' and company names. This is also a technique frequently used by spear-phishing organisations, that attempt to deceive and defraud companies by targeting senior executives.

It's unclear whether they're simply clueless, or shady and disreputable - either way they're best kept at arm's length. Probably also worth dropping a line to the ICO, as they're clearly in breach of many data protection regulations.

Sending 1000's of emails to businesses claiming they are owed £1000's in property tax and that they can help you get a refund. Utter rubbish!

Terrible! Signed up with Hampton Lovett in feb 2022. 14 months later and the council still think we are a hairdresser - which we are not. Left a bad review a few months ago, and was offered a reduction in commission to remove it, which I did. 12 months after signing the contract, I received a letter offering to fast track 2023 rates review, which I assumed was a fast track of my original application into the new rates year, as nothing had happened with it. Turns out, they consider this a new contract, and are threatening to sue me as I refused to pay them more money until they complete on the original contract! Looking forward to counter claiming for breach of contract. Wish I had never heard of these people, do not sign up with them, they cannot be trusted

These people will lie to you make false promises take your money harass you on the phone threaten you with court action and make life miserable for you and will do nothing what they promise you have been warned.