• HalloweenCostumes

HalloweenCostumes

Overview

HalloweenCostumes has a rating of 3.51 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HalloweenCostumes most frequently mention good quality, timely manner, and fast delivery. HalloweenCostumes ranks 3rd among Costumes sites.

  • Service
    165
  • Value
    164
  • Shipping
    174
  • Returns
    99
  • Quality
    152

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 60.2%
Positive
50
Neutral
1
Negative
32
104
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I contacted customer service and they offered a full refund only after I had to argue with them.
How would you rate HalloweenCostumes?
Top Positive Review

“The best website for costumes!”

Ruth Z.
2/12/24

Great website for costumes! The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality. Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund. I already arderrd another costumes which are on the way ๐Ÿ˜ƒ

Top Critical Review

“Jeanette W.”

Brittany H.
12/21/23

This place messed up my costume order and sent the incorrect costume in October 2023. When they finally sent me the corrected order, I sent the incorrect order I received back. This month I was harassed by emails for 3 days by Jeanette W. These customer service reps need proper training. I asked multiple times for her to stop emailing me and so what she had to do. I finally had to be rude and block her. Please do not shop here.

Reviews (346)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91)
Thumbnail of user dahanruth
1 review
0 helpful votes
February 12th, 2024

Great website for costumes!
The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality.
Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund.
I already arderrd another costumes which are on the way ๐Ÿ˜ƒ

Thumbnail of user patriced114
1 review
0 helpful votes
February 8th, 2024

I have ordered from HalloweenCostumes.com for several years now. Costumes are of good quality and stand up to hosting a full dinner party for 25 people each year. I host two costume parties per year and always need good ideas for plus size costumes, and they have a good variety of those. Did need to return a couple due to sizing issues (suggest sizing up for comfort!) and had no problem reaching someone and getting credit to order a replacement size while I returned the first. Will return for more party needs in the future!

Tip for consumers:
Always size slightly up for the best fit.

Products used:
Mask, dress, accessories

Service
Value
Shipping
Returns
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Thumbnail of user sams2109
1 review
0 helpful votes
March 13th, 2024

Great costumes. Good quality. Excellent customer service. They're my go-to whenever I'm shopping for costumes... which is A LOT because I own a dance studio!

Thumbnail of user dastowell1975
1 review
0 helpful votes
November 5th, 2023

Ordered George Washington costume for my 16 year old daughter. She was pleased with the fit. The color and quality were very good. The ad did clearly state the pants were not included, so that was not an issue. I just picked some up at a second hand store. The price for 2 day shipping was great! I felt safe and secure making the purchase online. The follow-up customer service after the purchase was helpful. Would purchase from again!

Tip for consumers:
It was a very easy site to navigate. I look forward to shopping and purchasing from there again.

Products used:
George Washington size large costume.

Service
Value
Shipping
Quality
Thumbnail of user shaindys3
1 review
0 helpful votes
March 13th, 2024

I was searching for a specific costume and came across this website. They had the cutest and different costumes. The costume i got is great quality and most importantly, my toddler loved it and was comfortable in it all day. The site is easy to navigate and their shipping was quick!

Products used:
Costume

Service
Value
Shipping
Quality
Thumbnail of user christinem2979
1 review
0 helpful votes
October 21st, 2023

When there was a problem with my original order, they emailed me properly to notify me. I was able to make a few changes and the offered to send out the new order with a quicker shipping process. My order arrived very fast, in time for my holiday event! BTW, the costume is perfect, nice construction. Be sure to order a size larger than you normally would, as I saw suggested in another review. This year's costume: Edgar Allan Poe.

Products used:
Halloween costume

Service
Value
Shipping
Quality
Thumbnail of user reneer97
2 reviews
0 helpful votes
October 7th, 2023
Verified purchase

So many wonderful things about my purchase! First, I paid standard shipping and received my costume in less time than expected, in a matter of days. The costume (a nun) fits perfectly, just as described, and the quality is great. I also love that they carry plus size costumes that look amazing, and do not cost triple the price of standard sizes. I plan on making my future Halloween costume purchases from HalloweenCostumes.com.

Products used:
Nun costume

Service
Value
Shipping
Quality
Thumbnail of user anabellg
2 reviews
0 helpful votes
November 12th, 2023

Love my witch costume, took it to another level, very simple, with my white wig, sweatpants, rock it. This is a size large, fit me perfectly. I even workout in this costume at work, wasn't easy, I had so much fun. This is my second costume, will buy again next year.

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Value
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Thumbnail of user eric.arbour71
1 review
0 helpful votes
October 7th, 2023

If you really want to gauge how a store treats its customers, it's always when there are problems that you're actually going to see.
I have to say that the customer service was beyond impressive. One of the best I've seen in my entire life. I live in Montreal, Canada and even from the USA, I have been treated to exceptional customer service people.
You can trust with your purchases with your eyes closed.
Big shout to Orianna

Tip for consumers:
Amazing service

Products used:
Full costume of Zorro

Service
Value
Shipping
Returns
Quality
Thumbnail of user alid199
1 review
1 helpful vote
October 28th, 2023

I bought my daughter a 2t Minnie Mouse costume and it is perfect! Very affordable and great quality! I recommend this site and will continue to purchase from Halloween costumes.com! - Ali

Tip for consumers:
My second purchase from them and I love it@

Products used:
Halloween costume

Service
Value
Shipping
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Thumbnail of user leeannl50
1 review
0 helpful votes
November 4th, 2023

I work at a Pet Store and I go out of my way to get my dog a costume that we don't carry so that she is extra special on Halloween and halloweencostumes.com had exactly what I was looking for. The quality was much better than expected also, very nice.

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Thumbnail of user michele122474
1 review
0 helpful votes
November 5th, 2023

This costume was better than I expected. Arrived on time and in good condition. Comfortable and the quality was great. Awesome details on the vest! The skirt was a little long but I just rolled the top, I'm very short.

Products used:
Shirt, skirt, vest, and cape

Value
Shipping
Quality
Thumbnail of user sheldonlikesturtles
1 review
0 helpful votes
November 4th, 2023

Great quality and great price! I was very happy with my purchase and very excited to see a variety of plus size costumes that were not different from their straight sizes!

Products used:
All of them!

Service
Value
Shipping
Quality
Thumbnail of user shannond640
1 review
1 helpful vote
October 21st, 2023
Verified purchase

The selection was great. The product quality was amazing. My daughters costume is thick and warm, not made of flimsy material. She is obsessed with it and won't take it off. I was so impressed I ordered an additional 3 costumes for the rest of my family. Great customer service too, and fast shipping!

Products used:
I bought 4 costumes total: Sully, Mike, Randall and Celia (all from Monsters, Inc.)

Service
Value
Shipping
Returns
Quality
Thumbnail of user collin.colley
1 review
0 helpful votes
September 13th, 2023
Verified purchase

Our costumes arrived pretty quickly and timely ahead of the Halloween season! When I had an issue with an item in one of my orders, a member of customer service reached out to me to remedy the problem regarding the review. They were happy to make things right and either fully replace or compensate for the item. Definitely will make this my one-stop shop for anything costume related due to the customer service a lone!

Tip for consumers:
A lot of options to choose from, so the website can seem very daunting. But I like there are options!

Products used:
Golden Trident
Poseidon Costume (Shirt, pants, arm cuffs, headband/"crown")
Deluxe King Neptune Wig
Vikings Lagertha Lothbrok Toy Sword
Skeleton King Costume

Service
Value
Shipping
Quality
Thumbnail of user liz.laisure
1 review
0 helpful votes
October 28th, 2023

Costumes are high quality, great selection of sizes and the shipping is quick! If you need customer service, they are friendly and responsive. Have ordered from them the past few years, and will continue to do so!

Products used:
T-Rex Costume

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasc3321
1 review
0 helpful votes
October 8th, 2023

Great price on a great, hard to find decoration. Quick shipping too! Will definitely order again soon!

Products used:
Disney Evil Queen Hanging Prop

Service
Value
Shipping
Returns
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Thumbnail of user katherines1207
1 review
0 helpful votes
October 2nd, 2023
Verified purchase
• Updated review

I ordered the cat and pumpkin sweater for myself. I love that the cats look somewhat vintage. It is very good quality and as seen on the company's website. It feels soft and is a generous size- a longer fit. I'm 5'6" for reference. The color looks like it might be purple, in the photo, but it is a darker gray.

Good quality and fair price
September 13th, 2023
• Previous review

I purchased the infant black cat costume in 2T for my toddler. The quality of the costume is very good and it is super soft and cozy. My daughter loves it. I also ordered the ghost sweater for myself. This was also a good quality and fit :)

Thumbnail of user todayssunset
1 review
0 helpful votes
October 7th, 2023

Amazing costume, great quality and fits great. Lots of sizes for even person. Some costume I've never seen before any where else

Products used:
You story woody and Jessie costume

Service
Value
Shipping
Quality
Thumbnail of user stephaniep1795
1 review
3 helpful votes
September 13th, 2023

We order costumes and accessories from Halloween Costumes every year and we absolutely love them! They have the best quality compared to any other place you may want to check out. We have had so many compliments on all our costumes. Because of this, we will continue to be returning costumers for the long haul!

Thumbnail of user jillk670
1 review
0 helpful votes
October 7th, 2023

They have an amazing selection and everything comes very quickly and perfectly. I would recommend for all of your costume needs.

Thumbnail of user aaronw889
1 review
1 helpful vote
September 13th, 2023
Verified purchase

I have bought multiple costumes from them over the past two years. Each one has never been a problem. They ship and deliver very fast and have always arrived before the scheduled date. I plan on buying my costumes from them every year. I recommend others to try them if you're looking for awesome costumes.

Products used:
Costumes

Service
Value
Shipping
Quality
Thumbnail of user letac11
2 reviews
0 helpful votes
March 22nd, 2022

Order #******* Mad Goblin Mask Don't let that smile fool you, this is one multitasking mischief maker with a penchant for green M&M's. He may be old and wrinkled, but he's very nimble! You never know where or when this animated Goblin will appear and what treats will magically disappear. As for his gold, forget about it โ€“ you'll never get it!

As per usual, fast delivery, unique quality products โ€“ what's not to love!

Service
Value
Shipping
Quality
Thumbnail of user vicentea39
1 review
0 helpful votes
July 26th, 2023
Verified purchase

It is my favorite store for costumes and decoration accessories.
I like the quality and variety of products they offer. As well as the shipping time.

Last year I ordered a full moon werewolf costume from the HalloweenCostumes Mexican Site, then a week or two later I bought the Grey Werewolf Gloves, the 5 Foot Collapsible Wood Grain Look Coffin Decoration, the 5 Foot Animated Light Up Reaper Prop and the 3 Pack Brown Bat Props from the HalloweenCostumes US site. These items are perfect for decoration.

This year I'm looking at the animatronics, HalloweenCostumes it's getting more toys for us to have

Tip for consumers:
I'm pleased with HalloweenCostumes services.

Products used:
This store has multiple refund options, none of them in your form to choose.
Use them all and I'm sure we will be using them again this year.

Thumbnail of user lisaw3169
1 review
0 helpful votes
May 2nd, 2023

I have had two experiences with Fun.Co and both of them were positive, positive, positive! My first experience was buying the larger version of the Scooby Doo Purse directly from them from my Facebook feed. It got to me quickly and did not disappoint. I loved it, my friends loved it, strangers loved it, my students loved it! I loved it so much that when I saw another smaller version, this time, same company, but on EBay, I bought it! It also arrived quickly. However, I decided the smaller version wasn't what I needed. I returned it and got my refund so quickly! No hassle at all! The larger version has the Scooby Doo crew seen in the front seat of the van. The zippers are sturdy, there is so much space inside without being too big, and the strap is a perfect length. There is a little spot in front which I use for coins. It is well made and like I said, I always get positive comments on it. More importantly, I love it! I hope this helps you to determine if this is worth your hard earned money. For me, YES!

Tip for consumers:
I have had two experiences with Halloween Costumes aka Fun.Co and both of them were positive, positive, positive! My first experience was buying the larger version of the Scooby Doo Purse directly from them from my Facebook feed. It got to me quickly and did not disappoint. I loved it, my friends loved it, strangers loved it, my students loved it! No hassle return for the other. Fast refund on that one. Quality fine, just changed my mind.

Products used:
Scooby Doo Loungefly Purse! They may have a restocking fee for returns, but I didnโ€™t feel it.

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Halloween C.
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