The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Amazing products, beautiful materials. Fit perfectly
Wish shipping was a little
Faster but overall good
It took my order weeks to arrive so I was not happy about that.
Love the dress! I wish shipping could be faster but everything was great
Great service and concern for customer satisfaction. And the products are so beautiful that my daughter placed a similar order once she saw my garments.
It fit perfect and was super soft and comfortable. Glad I didn't need to wear a bra because of the support in the chest area. I bought mustard. I will be buying more colors and styles. Happy customer!
Took awhile to receive product, did not like product
Hi Adrianna, sorry to hear about your negative experience regarding shipping time and product. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
Love these tennis dresses. Fast delivery too. Was scared to order but this dress did not disappoint.
Very happy with my purchases, I have received a lot of compliments on them. I am 5'8" and often one piece items are too short for my long torso but these fit perfectly. I am recommending you to all of my friends.
Great dress! It fits perfectly and is so comfortable.
Good quality items at a great price.
Got two in my feels dresses with shorts and bra. Very nice construction, design and fit.
Haven't worn yet so cannot comment on durability.
The outfit I ordered I was exactly what I ordered. It fit well and looked like the description.
Arrived in time stated. Would order again. Thank you.
Great service, very attentive and helpful. Resolved my problem quickly
Great, however the two skirts I ordered are very short. It would be great if measurements were provided as the skorts I ordered could use an extra inch or two of fabric at the bottom of the skirt
Hi Andrea, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT. Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market. Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste. This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Shayla, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!