• HairExtensionBuy

HairExtensionBuy

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Overview

HairExtensionBuy has a rating of 1.32 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HairExtensionBuy most frequently mention customer service, tracking number, and full refund problems. HairExtensionBuy ranks 321st among Hair Extensions sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 0%
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0
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0
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1
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Terrible customer service and hair was the complete wrong color
How would you rate HairExtensionBuy?
Top Positive Review

“Perfectly happy!”

Rachel J.
3/4/16

I purchased a 9 piece set of wavy 18" #4 extensions from hairextensionbuy.com for my upcoming baby shower. I purchased before I read all these reviews and then of course was TERRIFIED after seeing everyone say it's a scam and the hair is gross and plasticy etc etc etc. Needless to say I prepared myself for the worst and even told myself I might not even end up receiving them. But I got them today after only about 5 business days, and although yes, the package does appear to be from China, I am so happy with the quality and look! The colour is rich and has a beautiful undertone that matches my hair perfectly. The hair itself is super soft, looks 100% real and doesn't have any plasticy looking qualities in my opinion. The wave is soft and subtle and the clips are strong. I haven't washed or applied heat to them (and probably won't for awhile) as I'm happy with their current look. Maybe that's when they'll fall to pieces and become burnt plastic- who knows. But for now they actually look beautiful, and I've been wearing human hair extensions for years and years so this isn't just a first buy opinion. They provided me with a tracking number but I never got any confirmation emails from them and actually couldn't track my package at all, so I kind of just told myself I'd wait and hold my breath. So maybe not the best site mechanics and customer service but as stated I am perfectly content with the extensions and would 100% buy again.

Top Critical Review

“DON'T DO IT!”

Lauren S.
1/22/22

Inconsistent extensions. Thick at the top, extremely wispy at the bottom. They claimed it was because the hair was "pre-layered". Riiight. I asked for a refund for my $90 order and was told I could get $10 back. I asked if that's really the best they could do and they asked me to either accept or they'll stop contacting me. Trust me, don't do it, it must be from China and it definitely Doesn't look like the pictures. The picture is 5 rows of extensions on top of each other.

Reviews (76)

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customer service (17)
Thumbnail of user rachelj34
1 review
16 helpful votes
March 4th, 2016

I purchased a 9 piece set of wavy 18" #4 extensions from hairextensionbuy.com for my upcoming baby shower. I purchased before I read all these reviews and then of course was TERRIFIED after seeing everyone say it's a scam and the hair is gross and plasticy etc etc etc. Needless to say I prepared myself for the worst and even told myself I might not even end up receiving them. But I got them today after only about 5 business days, and although yes, the package does appear to be from China, I am so happy with the quality and look! The colour is rich and has a beautiful undertone that matches my hair perfectly. The hair itself is super soft, looks 100% real and doesn't have any plasticy looking qualities in my opinion. The wave is soft and subtle and the clips are strong. I haven't washed or applied heat to them (and probably won't for awhile) as I'm happy with their current look. Maybe that's when they'll fall to pieces and become burnt plastic- who knows. But for now they actually look beautiful, and I've been wearing human hair extensions for years and years so this isn't just a first buy opinion. They provided me with a tracking number but I never got any confirmation emails from them and actually couldn't track my package at all, so I kind of just told myself I'd wait and hold my breath. So maybe not the best site mechanics and customer service but as stated I am perfectly content with the extensions and would 100% buy again.

Thumbnail of user charlottel4
1 review
9 helpful votes
April 8th, 2015

I have previously wrote a review about these hair extensions, i absolutly love them, they are great. I decided to put them to the test an dye them a darker brown, they have turned put wonderful! You can dye and style them. If you are wanting lighter extensions, purchase them lighter, dying any extensions lighter will damage if not ruin them. Again i love them!

Thumbnail of user erikan1
2 reviews
15 helpful votes
October 24th, 2014

I ordered an 11 piece 18 inch set and was VERY happy with them. Great quality. I've had them for 8 months now and they are still in great condidtion. I don't wear them on a regular basis. I've dyed them and no hair has fallen out and they are heat friendly! Love them!

Thumbnail of user jessag1
1 review
0 helpful votes
April 23rd, 2016

Got them in only a few days too! Watch my video review for more information!
I had to make a review because I was so pleased.

https://www.youtube.com/watch?v=xE2lLNa-MX4

Value
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Quality

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About the business

Hair Extensions, Clip In Hair Extensions, Weft Hair Extensions, Human Hair Extensions, Human Hair Weave, Clip In Extensions, Buy Hair Extnsions, Pre Bonded Hair, Up To 50% OFF at www.hairextensionbuy.com

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