• Gwynnie Bee

Gwynnie Bee

Overview

Gwynnie Bee has a rating of 2.08 stars from 382 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gwynnie Bee most frequently mention customer service, free trial, and bank account problems. Gwynnie Bee ranks 2298th among Women's Clothing sites.

  • Service
    33
  • Value
    33
  • Shipping
    33
  • Returns
    29
  • Quality
    34

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
10
See all photos

What reviewers want you to know

Positive highlights

  • Customer service has always been prompt & helpful, & easy to reach.

Critical highlights

  • So I dispute the charge with my credit card company and they rebill it!
How would you rate Gwynnie Bee?
Top Positive Review

“I Mostly Loved it -- Very difficult to Cancel”

Amber B.
1/5/21

I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

Top Critical Review

“Predatory subscription company”

Danielle A.
12/28/23

Will charge you regardless of whether or not you are using their service. They have terrible customer service.

Reviews (382)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (92) credit card (12)
Thumbnail of user shannono44
1 review
0 helpful votes
November 24th, 2019

I signed up several years ago on a lark. I have really grown to love this service. I really don't shop for clothes anymore. I use GB to try new things and if I can't live without the piece I buy it and if I can, I just send it right back and get something else. It has opened up a huge wardrobe for me. There have been very few hiccups over the years. But the couple issues I did have were handled quickly and efficiently.

Thumbnail of user ambert82
1 review
16 helpful votes
November 22nd, 2019

A few years ago I loved Gwynnie Bee. Turn around was fast, the brands were all high end, it felt like a great value. Since they have added/expanded their size range I feel like they are bringing more mid-range and lesser known brands. These tend to have inconsistent sizing and fit issues even when using the size charts provided. I now closet less with each new release. I have also had issues with my sizing being unavailable, which leads me to believe they are purchasing less items.

Thumbnail of user taral101
1 review
0 helpful votes
August 31st, 2019

Yep I'm a stay at home mom. I love GB because it gets me out of my every day active wear. I do the 2 items at a time. It's perfect for me because it changes up my date night clothes and I wear something different every single week to church. AMAZING! Also, I had weight loss surgery 6 months ago and it was nice not needing to buy new clothes that I would only wear for a short amount of time. I could quickly go in my gb closet and change the sizes of my items.

Thumbnail of user shelleyo9
2 reviews
2 helpful votes
November 22nd, 2019

Before learning about Gwynnie Bee my shopping experience was AWFUL. Running from store to store took too much time and I was limited to only the brands each store offered. Since joining, I've discovered new brands that I love and I shop when I want and from the comfort of my sofa with coffee in hand. Returning items that do not fit is easy. The only thing that I don't like is when items in my size are not currently in rotation and I have to wait.

Thumbnail of user stephaniej147
1 review
0 helpful votes
September 1st, 2019

Gwynee Bee is my favorite place to shop bar none. I love the versatility of the clothing. I've gotten clothes that I've worn to church, weddings, taken on vacation and worn to work. The packages arrive quickly if you time it right. They have great sales. Dresses by great designers can be found at Gwynee Bees.

Thumbnail of user jennifert382
1 review
0 helpful votes
August 31st, 2019

My professional life has changed since I joined Gwynnie Bee. Appearance is an important feature of being a leader and I had such a hard time finding appropriate outfits and those that fit well. 90% of the items I receive fit great. I love being able to choose items that I would have never chosen for my self in the store. My confidence has improved and my administrators notice me now. Thank you, Gwynnie Bee.

Thumbnail of user ginas166
1 review
0 helpful votes
August 31st, 2019

I have had to deal with customer service on several occasions where I misunderstood the way processing works. They took the time to show me how to get the best out of my membership! They went above and beyond what was expected when at the brink of cancellation to keep me. I only wish the would offer upgrades on the amount of articles every few months as a loyalty thank you.

Thumbnail of user frankieb29
1 review
1 helpful vote
August 31st, 2019

It is fun to get a new box each week with clothes that make me feel good about myself. Everyday I get several compliments about the clothes I wear. I am known around my office as the stylish gal - even though I'm 50 years old. I have also added several pieces to my own wardrobe that I would have never purchased on my own. After wearing a piece that makes me feel beautiful I know I have to keep it.

Tip for consumers:
Be sure to read the details of sizing before closeting. Some items are more fitted that others in the same size.

Products used:
I filled my closet with lots of dresses. I wear them for work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amberb424
1 review
1 helpful vote
January 5th, 2021

I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

Tip for consumers:
If you are good about returning the items it can be a really good value. Be aware that cancellation can be difficult.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user stacyc115
1 review
0 helpful votes
September 1st, 2019

I love Gwynnie Bee - I've been a member for 5 years! Great styles, easy to use app. Options I can afford.

Thumbnail of user lisab1047
1 review
0 helpful votes
November 24th, 2019

Amazing clothes that are better quality than other subscription services. I love how easy the site and app are to use!

Thumbnail of user ldrelloteach
1 review
0 helpful votes
February 29th, 2024

I paid for my items, I cancelled my service and I got charged $142.
Just a ripoff to suck money from your bank account hoping you don't notice.
Never trust one of these companies unless you use a limited fund gift/debit card.

Thumbnail of user gwynnieb
Gwynnie B. – Gwynnie Bee Rep

Hello, thanks for sharing your feedback. We are sorry for the associated inconvenience.

We have reached out to you via email, detailing your account status and how we got here, but importantly - with a resolution.
We trust the arrangement in the email, will sufficiently address your concern. Please feel free to reply or write in at gwynnie@gwynniebee.com.

Thumbnail of user brandelyna
1 review
1 helpful vote
February 28th, 2019
Verified purchase

As someone who hates shopping but loves clothes, Gwynnie Bee has changed the game. I love being able to fill my closet, getting the new box and always having a variety of options! This is the best subscription ever!

Thumbnail of user daniellea89
1 review
1 helpful vote
December 28th, 2023
• Updated review

Will charge you regardless of whether or not you are using their service. They have terrible customer service.

Service
Value
Shipping
Returns
Quality
My own Cute, Classy, Convenient, Customizable, Cost effective closet!
September 1st, 2019
• Previous review

I can not say enough about this company. I have been a member since 2014 and I couldn't imagine my life without it! I am a teacher and wear a different dress to work every single day! I get compliments every single day as well!

Thumbnail of user erikas171
1 review
5 helpful votes
September 24th, 2020

... and they are getting worse! Very few items to choose from since the pandemic started. Turn around times becoming increasingly slower & slower. I think we all understand that this is a difficult time, but this company has failed to acknowledge it's issues. And, of course, still paying the exact same price for a much slower, desirable service. I've enjoyed this company for the past six years, but I think it might be time to cancel..

Thumbnail of user paigeb63
1 review
0 helpful votes
November 22nd, 2019

Gwynnie Bee allows me to consistently try and wear new clothes - without expanding the size of my closet. I love that I can wear a new dress to work, and then send it back and try something new! It allows me to try out clothes I wouldn't normally buy, as well as rotate classics. I've had great experience with this company - and recommend it to anyone who'd enjoy adding some flair to their wardrobe every couple weeks.

Thumbnail of user saraha1131
1 review
2 helpful votes
February 4th, 2021

I was excited to receive my 1st package (which took at least 10 days), only to find an old, faded pair of jeans and a wrinkled dress that was stretched so far past it's original state the elastic had snapped in some places. I didn't even try on. A total disappointment. If this is what their company considers good looking clothes I guess in looking in the wrong place.

Tip for consumers:
If you like mediocre clothes at steep prices your in luck!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user annm823
1 review
21 helpful votes
November 24th, 2019

I have enjoyed getting ready for work everyday with the clothes I get from Gwyennie Bee. I am known for the beautiful dresses I wear because of my subscription. Some turn out to be things I don't like, but overall I really like most of my choices. The reviews are great and I have gotten good at picking clothes that I like. I do wish that they had a few more trendy clothes since those are the ones I only want to wear a few times. I will continue to use the service.

Thumbnail of user christines1722
1 review
1 helpful vote
November 12th, 2021

They won't let you cancel online, even though you can do everything else online. And if you call the day your subscription renews they won't refund your money. The clothes are very expensive to buy if you like them. The shipments are not sent as quickly as they could be and you will spend way too much on very little. Save yourself the headache I'm dealing with and go with Stitch Fix or something like it.

Tip for consumers:
No refunds and you can't cancel online.

Products used:
Dresses, shirts and skirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwynnieb
Gwynnie B. – Gwynnie Bee Rep

Hi -
We apologize for the disappointment caused during the cancelation process. We request that our members call to cancel so we can hear about the experience and possibly address any concerns they may have. Customers also have the option of canceling online through the cancelation link in the welcome email sent after joining.

We have canceled your account and you should have received an email confirmation. It’s effective immediately and you will not be sent additional items or billed for your subscription. We will also process a full refund of your current month’s fee if we receive all 4 of your At-Home items back at our warehouse from the delivery date your most recent box gets delivered to you. When you receive it, please ship all the garments back and make a note of the tracking number for your records.

Please don’t hesitate to reach out if you have further questions or concerns: gwynnie@gwynniebee.com.

Thumbnail of user brenshas
1 review
7 helpful votes
February 28th, 2019
Verified purchase

I'm very frustrated when I pay Up to $200 a month for this service and have to go 4-5 days without any new clothing to wear. GB needs to work on getting shipments out faster and taking into account processing and shipping times. I would've kept my higher plan if this had been done but I was Still receiving shipments slower. Besides this important issue, I am Pleased with the app and variety of styles and sizes that are a available from GB.

Thumbnail of user briannaj12
1 review
0 helpful votes
February 28th, 2019
Verified purchase

I absolutely love! So fun getting different clothes. Super easy and fast. Life changer, financially life changing as well.

Thumbnail of user bobettet
1 review
18 helpful votes
February 12th, 2020

I thought this was a service like Stitch Fix etc., but it is not. It really is a garment rental business. They send you clothes (that have previously been worn and dry cleaned) and if you like them you can purchase them or just wear them (for up to a month) and then return them. So for your $79 per month you are paying for the privilege of renting used clothing. If you buy them, you are purchasing used clothing at full price. Never again!

Thumbnail of user gwenb55
1 review
0 helpful votes
August 31st, 2019

BUT... It takes entirely too long to have an item sent after the notification of return has been sent or when I do an at home purchase. It is 2019 - I know they can track that package as soon as the post office picks it up. I purchased my 'at home' item on Tuesday and now it's Friday and I STILL have not received a notification on my next box. Turn around time needs to improve.
I really have enjoyed the clothes and always get a ton of compliments!

Thumbnail of user marcellea2
1 review
1 helpful vote
September 1st, 2019

I love this company and their products. High quality, accessible and great customer service. I've been a loyal customer for about 5 years now and have no plans on changing my membership.

Thumbnail of user christinea181
1 review
0 helpful votes
September 1st, 2019

Wonderful customer service and fast turnaround. A wonderful way to enhance your business wardrobe, keep it fresh and flirty, or affordably prepare for a hot night out. I also love GB for the ease in trying out the latest fashion trends in the privacy of my own home, and without the commitment! Love it? Then you can purchase it!

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Thumbnail of user gwynnieb
Gwynnie B.
Typically responds within 4 days

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2.1
382 reviews
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