• GuruAid

2018 CUSTOMER CHOICE AWARD

Overview

GuruAid has a rating of 4.69 stars from 1,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 2nd among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
See all photos

What reviewers want you to know

Positive highlights

  • I have been very satisfied with Guru Aid, All personnel have always been very polite and helpful.
  • Hafizul was very helpful & related to every issue with my computer problems.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate GuruAid?
Top Positive Review

“EXCELLENT SERVICE - HIGHLY RECOMMEND!”

Mark L.
1/16/19

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

Top Critical Review

“I'm to sick to Take the time to explain it would take three or four days.”

pissed off j.
1/26/22

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.

Reviews (1,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user markl666
2 reviews
3 helpful votes
January 16th, 2019

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

Thumbnail of user davidc538
1 review
2 helpful votes
June 5th, 2017

I contacted a company found online and for £39.95 they totally screwed my computer, can't remember the name of the company, Guruaid in about 45 mins sorted out the mess and got me back up and running, only thing they did not restore my windows programmes which were deleted by the first company. I contacted windows direct and they re=installed all my programmes, Word, Excel and Powerpoint. I TRUST THEM.

Thumbnail of user marys86
3 reviews
4 helpful votes
August 11th, 2018

I just renewed for 3 years for $399.99 and I am happy to do it. I can call these experts as much as I want ( they encourage me to call every 30 days) and they keep my computer in tip top shape. Their services are comprehensive and include my printer and scanner. I have subscribed to them for 7 years. Worth every penny. I even have Costco concierge service on my newest computer but I purchased Guru Aid anyway because their service is better and on point. I have read negative reviews about GuruAid but that has not been my experience with them at all.

Thumbnail of user stephanieh40
1 review
0 helpful votes
January 24th, 2015

Great service, very helpful. They were more than able to remedy my PC issues due to malware.

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Value
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Thumbnail of user nasreena1
1 review
0 helpful votes
March 30th, 2015

Its been more than three months I am having Guru Aid Services. I really love their professional attire. Most importantly I like their 24/7 round the clock service. I am taking Guru aid services for my office and home computer.

Thumbnail of user gabbye1
1 review
0 helpful votes
February 10th, 2015

Everything that I needed to be fixed on my computer is all done right and thank u again for your help

Thumbnail of user judyl19
1 review
0 helpful votes
January 4th, 2015

Lalit kept me in the loop throughout the whole process of addressing the issues on my computer. I am very satisfied with his work. Lailit did an excellent job.

Service
Thumbnail of user angelat20
1 review
0 helpful votes
February 15th, 2015

My computer was running slow and had unwanted things that needed removing and I didn't know how to get them all off my computer. There was also a very annoying pop up that popped up every few seconds. I was told by GURUAID that they could remove these and speed up my computer plus install a Microsoft Security with a firewall and would not have to keep paying for renewals all the time. I would recommend this to anyone to try before taking their computer in the a computer shop for repair.

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Thumbnail of user ronalds56
1 review
0 helpful votes
March 16th, 2015

Guruaid is absolutely the worlds best at maintaining computers, I've used them for over 6 years & was/am completely satisfied with the work they do. I certainly wouldn't trust anybody else.

Service
Value
Thumbnail of user bartw15
1 review
1 helpful vote
June 16th, 2015

I used guruaid.com and they fixed my computer problems in a flash. Everything works much more efficiently than before. It is faster after they worked on it. Good deal.

Thumbnail of user dimasr1
1 review
0 helpful votes
September 15th, 2018

Adriel was as professional as any one that I could want. He was patient and understanding and knowledgeable. I felt very comfortable in his answers and didn't feel that is was in any type of "in a hurry" me cut me off" to move on to the next person. I felt very comfortable. I hope that he will be my call guy on our next experience. Thank you Adriel...

Thumbnail of user cheryls36
1 review
0 helpful votes
July 21st, 2015

I appreciate the tech support that I have received with GURUAID. They are helpful and courteous!

Thumbnail of user gordong14
1 review
0 helpful votes
February 19th, 2015

Periodically I get PC problems that I find cannot solve as I am out of my depth, Every time I use Guruaid they fix whatever the problem is, and believe me I have given some challenges.
Today I had a difficult issue and a Guruaid technician spent almost three hours solving the problem, throughout the process the technician was helpful, polite and solved the issue. I am very pleased with the service and would recommend it to anyone

Tip for consumers:
Be prepared to sit with your PC for a couple of hours

Service
Value
Thumbnail of user andreac64
1 review
0 helpful votes
May 23rd, 2015

Very patient. Took all the time needed and communicated with me so that I could watch each step. Impressed with the customer service.
Thank You

Thumbnail of user lelag2
1 review
0 helpful votes
March 12th, 2015

I think the tec. Was very nice and did great job explaining everything. Thanks again!

Thumbnail of user lorettaj1
1 review
0 helpful votes
February 11th, 2015

Evreything was done in A good way. And I will tellall my friends and family about why Ilove the work that they did for me.

Tip for consumers:
Take your time and they will guide you throug the setup'.

Thumbnail of user mikes266
1 review
0 helpful votes
January 28th, 2015
Service
Value
Shipping
Thumbnail of user gened11
1 review
0 helpful votes
January 2nd, 2015

I have just finished a session with GuruAid. My service tech was Padmaker Sable. He was quick and efficient and did GREAT job of cleaning-up my computer. It is working much faster now. Thank you padmaker.

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Value
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Thumbnail of user trevort2
1 review
0 helpful votes
February 15th, 2015

Before I contacted Guruaid i had big trouble on my pc & all concerned made me realise that I was another innocent victim of a "scam". It seems that you all work very hard to help pc illiterates like me out of the mire. Thank you so much, your names are duly noted. Trevor.

Tip for consumers:
If you have a pc problem don't hesitate just call GuruAid.

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Value
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Thumbnail of user marciae1
1 review
0 helpful votes
February 6th, 2015

Nilesh Sawant was very helpful today... He fixed all of my computer problems, and took off all of the viruses that were there, even though I didn't know I had any one there... It is fixed to my satisfaction... Nilesh was very patient with me, because I had sooo many problems... Thank you Guruaid and thank you also Nilesh for the wonderful job that you do everyday... I would recommend Guruaid to everyone that I know, because you are all good at what you do...

Tip for consumers:
I recommend you use Guruaid, because they are available 24/7... Not like the shops at all... Your computer is fixed on the spot...!!!

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Value
Thumbnail of user tedp19
1 review
1 helpful vote
January 24th, 2015

I was having problems with my computer and again GuruAid came to my help. They were very kind and understanding and did a Great Job getting me back on line. Thank you for all of your help.
Ted Pierce

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Thumbnail of user jeremiahw12
1 review
0 helpful votes
January 20th, 2015

I was 100% please with Guruaid services As always... I Will use ''em forever. I Recommended to every one who's havin issues with their Computers (etc.)

Tip for consumers:
They are the Best!

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Value
Quality
Thumbnail of user nickr47
1 review
0 helpful votes
November 4th, 2014

The technicians are very courteous an d knowledgable. Will recommend guruaid to anyone looking for help. Well worth the cost!

Thumbnail of user marilynb21
1 review
0 helpful votes
February 1st, 2015

Prashant partake
This is the best people to help an old lady who only plays games and get emails from sons 100 percent best ty

Tip for consumers:
the best site to help on compter

Service
Thumbnail of user valh7
1 review
0 helpful votes
February 1st, 2015
Service
Value
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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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