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GuruAid has a rating of 4.69 stars from 1,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 2nd among Tech Support sites.
No critical highlights yet
I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!
In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.
Was a little unsure of this company which I reached through trying to contact MacAfee! They are quite pushy and liable to do a hard sell, however after a lengthy seven hours with a lovely technician called Naeem Shaikh, we did achieve success on the issues that were causing me problems, so all praise to GuruAid! My only quibble is that I dislike taking on a contract and then being told shortly afterwards that it would be great to upgrade(further expense!) to an elite or premium grade! Annoying- but resist! Poor Naeem was obviously a little upset that that I refused the upgrade, however when he'd settled down a little he was super helpful and supportive! Suspect there is some pressure within the company to sell at all costs! This said, I am delighted with the service I received yesterday! Well done, GuruAid!
I had a new desk top that through my own lack of skills I had really messed up. I thought I was calling McAfee, but got GuruAid. When I realized they were going to try to sell me something I became skeptical and almost hung up. If I knew more about computers I'm sure I may have been able to dig my way out, but I don't, so I stayed with them. The technicians were very patient and worked for 4 hours and now my computer is faster and better than when I hooked it up. Time will tell, but if they perform as they say, it's worth $10.00 a month to not worry about software issues. I have read the negative reviews and will be watchful, but so far I'm very happy with the service I received.
Nilesh sawant - was very thorough and helpful in resolving the issues with my Laptop. Thank you.
Tip for consumers:
Allow time, as the process involves sitting by the computer, but very cost effective and helpful as the computer does not have to be sent externally for a clean up and repair.
I could not get windows ten to install avast internet after Microsoft had had uninstalled it to fix a problem with no start menu or catana not working. I tried to install avast the next day but would not, so I went to avast website to download the licence again but no way could I get it working.
I phoned guruaid and they had it installed soon as well as tuning up my computer.
So far everything seems to be working good. Havenn't had a chance to try out all programs.
Tip for consumers:
Be patient!
Thank you to Sarbeet Randhana and Dipali Kharche for sorting out the problems I had on my laptop. They were polite, helpful and efficient.
Many thanks
Christine Pearce
Took a long time but the technician solved the problem
Tip for consumers:
Make sure you have lots of time as these things are not done quickly
As usual I am delighted to commend the work of all the Guruaid staff Suresh with the administration and Raja with his expertise on the project. Thank you all for your help again. I hope I will be able to use you againg next year. T McCormick
I love GuruAid they have helped me out so many times and the out come is by far the best experience. To know your computer is up and running is always such a relief. Thank you GuruAid
Sachin was very kind and explained all he was doing along with showing me other issues needed to be fixed.
I very much appreciated his input and his services.
Tip for consumers:
I have to say the tech I had Sachin Kulkurin was very professional
He tended all the needs in a promptly fashion and I am very pleased
Quick, friendly service. Attended to all my requests promptly. Good service
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
They were very nice and helpful. My computer is working much better now.
Outstanding service and patience. Issues resolved. Recommended! (Raja Ramaswamy)
Had a lot of slow problems, couldn't open attachments on e-mail, many files that didn't belong on the computer (don't know where they came from?) Had a very good tech, Vishal, who cleared all of those problems while I waited.
I am very pleased with the service that I received today. All the issues were fixed and other concerns that I had was taken care of. I would recommend this service to everyone. I would give them a 10.
Technicians were helpful and you don't have to be on the phone and computer for them to help you out.
Hello,
I had a lot more going on than I thought so I called as soon as the computer started to crash and freeze. I'm glad that I called right away now the computer is running just fine.
Thank you,
Sherry Collinsworth.
I called GuruAid for Tech Assistance. The agent Kiran K was very courteous and knowledgeable and was able to resolve the issue efficiently. The only negative He was plugging renewing my subscription. Overall Good help
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Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
