• Gumtree UK

Gumtree UK

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Overview

Gumtree UK has a rating of 1.38 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gumtree UK most frequently mention customer service, email address, and live chat problems. Gumtree UK ranks 215th among Classifieds sites.

  • Service
    24
  • Value
    21
  • Shipping
    16
  • Returns
    16
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
13
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service in Gumtree is useless, toothless and unprofessional.
How would you rate Gumtree UK?
Top Positive Review

“Just finished selling my old camera kit on gumtree...”

Suki K.
1/20/14

Just finished selling my old camera kit on gumtree and great price really quickly. And no commission or costs. Very happy. Great website. Clear and professional.

Top Critical Review

“Alert scam”

Marzan H.
11/23/23

They have hidden charge apply which they dont show before paying, be careful i have paid £15 to promote for 7days but they charged £45 instead and refused to refund Use Auto trader instead genuine site no scam

Reviews (81)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user jefff1143
1 review
1 helpful vote
July 16th, 2023

Put my article on Gumtree, email address as contact, over a week received 4 "is it still available", replied with phone number, and location details, arranged visit, none turned up. Suspect same person using different name as all replies so similar. Cancelled Ad, trip to charity shop and no hassle.

Service
Value
Thumbnail of user caitlinl36
2 reviews
9 helpful votes
September 5th, 2020

Be very careful when using gumtree, I had a bad experience and was scammed when selling my iPhone 7, they made everything so believable using fake emails and receipts.BE AWARE OF SCAMMERS!

Thumbnail of user stephend802
4 reviews
4 helpful votes
November 1st, 2021

Good for personal ads, but you can't delete messages sent to businesses - and they send them your email address! How is that legal, Gumtree - data protection act? It's the same if you send a CV; it can't be deleted! I don't want to see old/obsolete messages, or my personal information online forever! Please make these DELETEABLE - NOW!
Messages to/from personal sellers can be deleted without any problem. Why are business messages different? No I'm not interested why you do this, I just want them to be the same as personal messages.
Searches are far too basic, no option for choices or negatives (as on ebay).
Car search options are pretty good, but why fixed options for mileage and age - why can't we enter these ourselves? 80k and under/over 10 years is not much help to anyone - let us enter our own ages and miles!
Lastly, please STOP showing eBay ads for things anything like I've seached for! If I've searched for cars, I DON'T want to see ads for CAR PARTS! The same goes for other categories. Please let me SWITCH OFF eBay ads - permanently!

Tip for consumers:
Just don't message businesses, or put your CV online - unless you don't mind having these visible in your online messages forever!

Products used:
Free personal ads - very good.

Service
Value
Thumbnail of user mikea119
2 reviews
4 helpful votes
April 13th, 2016

I had to change my email address due to emails received everyday. If you try to look to buying a car you'll find tons of private sellers with 50 60 cars for sales, all pictured in different backgrounds images,? I have called a few as the prices was well under the market and yeah as i said scammers, scammers, scammers. "leave a deposit and we can meet to do the transaction, as i have already peoples interested in this particular car "
I have just found 1stbuy.co.uk which seems to be a really good selling and buying website, looks amazing, good customer support, very few boring google ads, Good site worth a try.

Thumbnail of user zens1
1 review
2 helpful votes
April 30th, 2013

Are Gumtree using restrictive software against users?

Users who are 'flagged up' in some way?

Gumtree advisors admitted I had been flagged up,
And that this changes the service Gumtree gives.

I notice that my stats,
For an advert in what SHOULD one of the busiest sections of Gumtree Brighton,
In a city with 300,000 people,
Shows a mere 101 people on LISTING VIEW in 8 days.

12 people a day, for
Miscellaneous Goods/Hobbies, Interests, & Collectibles.

If this Listing View statistic is true,
Gumtree is in serious trouble,
Because it is £20 worth of effort in,
For £1 worth of result ( if one is lucky).

If not even FREE adverts are worth the effort,
The Gumtree game is not worth the candle.

The suspicion is,
That Gumtree are restricting access by Users to my adverts,
And internally manipulating their process,
Because I find it hard to believe
That a mere 12 people a day visit that listing.

If Gumtree do not want me as a User,
Then I would appreciate the honesty of simply saying so.

Because if internal software is intended to grind me down,
To the point where I abandon Gumtree,
That's evil.

And the advert input page is a clunky nightmare,
Badly positioned,
And with silly time-wasting.

Why is the cursor not already positioned in the Post Code Box?

Why is ENTER not available, meaning one must move to the mouse?

Why is my Post Code not stored, saving typing it at all?

If 1 million people unnecessarily lose 2 seconds of time,
That is a waste of 555 hours.

Zen Brighton

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About the business

Gumtree is the first site for free classifieds ads in the UK. Buy and sell items, cars, properties, and find or offer jobs in your area.

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