• Gumtree UK

Gumtree UK

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Overview

Gumtree UK has a rating of 1.2 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gumtree UK most frequently mention customer service, email address, and live chat problems. Gumtree UK ranks 215th among Classifieds sites.

  • Service
    25
  • Value
    22
  • Shipping
    16
  • Returns
    17
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service in Gumtree is useless, toothless and unprofessional.
How would you rate Gumtree UK?
Top Positive Review

“Just finished selling my old camera kit on gumtree...”

Suki K.
1/20/14

Just finished selling my old camera kit on gumtree and great price really quickly. And no commission or costs. Very happy. Great website. Clear and professional.

Top Critical Review

“Alert scam”

Marzan H.
11/23/23

They have hidden charge apply which they dont show before paying, be careful i have paid £15 to promote for 7days but they charged £45 instead and refused to refund Use Auto trader instead genuine site no scam

Reviews (82)

Rating

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Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user marzanhussain24
1 review
0 helpful votes
November 23rd, 2023

They have hidden charge apply which they dont show before paying, be careful i have paid £15 to promote for 7days but they charged £45 instead and refused to refund
Use Auto trader instead genuine site no scam

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Thumbnail of user rachaelhutchings505
1 review
1 helpful vote
April 6th, 2023

Time wasters and scammers

I've tried to sell two items 3 times to no avail

I've even dropped the price crazy low and all I get are people wasting time. Not one viewing lol its ridiculous

I consider giving them away for free, haha, which defeats the object

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Thumbnail of user shanem362
1 review
6 helpful votes
November 25th, 2021

Rude staff.

Hadn't used the site in years, posted an ad selling tickets & paid for 2 weeks front row space. Within a few hours the advert was removed, when contacting their online support, they failed to explain why but instead, supplied a 'Policy Rules' link, when I questioned this & asked for a refund, Gumtree rep then terminated the chat without any explanation.

Pathetic customer care who will happily take your money.

AVOID

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Thumbnail of user sas8881
1 review
0 helpful votes
December 6th, 2023

Proper rubbish. Brainless administration. Would not reccomend. Avoid this place administrated by a silly people

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Thumbnail of user markc3960
1 review
3 helpful votes
March 1st, 2023

Stay away from this site, its full of scammers and thieves. Had a Laptop and VR Headset pinched from me, buyer did not put money in bank my fault shouldn't have sent it before being paid. Be warned trust no one.

Thumbnail of user alanm1019
1 review
1 helpful vote
June 20th, 2022

GUMTREE have Deleted all contact numbers from there websites and google if you do find one it will not work, your money is best of spent somewhere else, As entrepreneur when i use a service and pay for it like i did with gumtree adds, I expect what service I have paid for to get that service! Not have to proceed with court judgements to get your money back out of them for the service they have not supplied and cannot be contacted in any way.

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Thumbnail of user gbm3
1 review
3 helpful votes
July 11th, 2022

It used to be good but after they sold it to Americans Now acting like bussiness mafia. I see why after many month my ads don't get any respond. When buyer messaged me I received email then gumtree maked my message to be deleted and then they use internet treack to contact buyer to sale gumtree owners staffs.Uk need to clean up such websites like gumtree shpock evay PayPal face book etc... they are dangerous for Uk national security in a long term in many different ways

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Thumbnail of user larat45
1 review
4 helpful votes
December 21st, 2022

Appalling customer service; as a seller you try to put up a legitimate ad and the site immediately removes it.

You then have to email their customer service team who apparently sit around and do nothing all day. They ask you security questions which you answer - correctly - and they simply respond with saying that the answers are incorrect and that they will not approve my ad "for your own security"?!

Ridiculous website which I have tried to use more than once now. Stick to EBay and Vinted, they are trustworthy sites.

Tip for consumers:
As a seller, just don’t even bother. Many more trustworthy sites out there.

Service
Thumbnail of user tamr9
1 review
1 helpful vote
July 24th, 2022

Beware beware beware do not touch these dodgy mechanics
Changed engine for me
Van now not running
Left with a tub o nuts bolts washers that's not been put back where they belong as you can see from pictures and can take more pictures oil filler back bolts missing broke the plastic clips that hold header tank onto front panel broke bolts that hold the inner plastic arches on nonaatemlt to fix them broke bolts that hold pressure plate and still put gearbox back on without fixing them
Oil pouring out timing belt cover
Do not go near these pair
Took the tub o bolts into Renault garage today explained to them and there exact words was
That is not good
They advertise on gumtree under mobile mechanic lanark

Thumbnail of user ctrm
1 review
3 helpful votes
December 25th, 2021
Verified purchase

Rabbish platform
Rabbish platform. Constant mistakes
Things are happening over a year now no 1 can sort it out. I habe paid for advertising and website link. But website link never there and no 1 knows the problem
Costumer services even worse completely dont know what they doing or how to resolve a problem
Just give me a different reason with different adviser this is radicelous
Not recommended this platform time wasters and money wasters. They're fast to take ur money but very slow to resolve the problems

Tip for consumers:
I dont recomend to use coz they are scam
Take ur money but no quality in services

Products used:
I was advertising my business there

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Thumbnail of user eveb28
2 reviews
4 helpful votes
December 18th, 2022

I opened an account I placed an advert after paying im blocked, later on I get an email stating No breeders No Dog fighting No illegal animals or underage to which I agree on apart from breeders however Sandy states breeders can advertise even though rules say NONE its all made up rules no one knows whats going on (breeders are the only ones doing things right on here) My cat wont fight is 2 years old so not underage not illegal she is a bsh and Sandy said breeders are allowed she works at gumtree? I explain this they say posted 2 adverts! Of course I did u blocked my first one for no reason! So then i look at adverts and I report over 100 adverts of animals that are sold offering delivery (not allowed) dogs not microchipped age 8 weeks plus and all are ignored and still live! Imported dogs on their and docked and cropped ohhh and a dog on finance what the actual hell is happening! No one is checking these adverts some idiot is blocking account on random people you only have to read these reviews to see that! They need to sort this mess out! And I suggest refunding the people you block and also explaining who is checking this adverts?

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Thumbnail of user briank2259
1 review
0 helpful votes
July 28th, 2023

I needed some work done on my garden. I found what turned out to be a lying, useless con man trading as M.G. Gardening - and it turns out M.G Landscaping, M.G Jetwashing and many other versions that the owner, Martin Grimshaw, based in Crewe, Cheshire, uses to rip people off.
After being ripped off by this lying con man, I thought Gumtree might want to know, so I sent them photographic evidence and explained what had happened and... they were NOT INTERESTED. The advert of the lying con man is still on Gumtree, so he can rip off other unsuspecting people! The con man was also advertiding elsewhere and as soon as I showed them proof of what a con man they had advertising, they REMOVED the ad immediately - but like I said, NOT gumtree. That speaks volumes about Gumtree and I have noticed many other people saying how they too have been scammed and ripped off using Gumtree. You have been warned!

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Thumbnail of user barbaral2386
1 review
3 helpful votes
March 27th, 2023

I had an horrible experience with Gumtree removing my ads without a clear explanation and keeping my money. I spent over 100 in ads that were mysteriously removed and the customer service wasn t able to give an explanation for this. Moreover they never refunded.

Tip for consumers:
If you had the same problem and spent hundreds in unpublished ads on Gumtree contact Me as we want to start a class action against Gumtree for its illegal behaviour.

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Thumbnail of user oliviaw485
1 review
0 helpful votes
July 24th, 2023

Took money but did not post ad,unfair and stealers, stealers stealers stealers stealers,unfair stealers

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Thumbnail of user carlaa203
1 review
2 helpful votes
August 16th, 2022
Verified purchase

Im a professional therapist, with 10 years of experience and a level 5, has posted an ad very simple to promote myself but this is the 2end time I post my ad and they remove it telling me that im not respecting there policy, I swear all what I posted is strict professional, first time I got my refund by forcing my bank, the second time I did change my email and posted again and still very professional, and they send me my ad is live but wasn't when I spoke to some customer service they told me they can't tell me where is the broken policy. But yes they will keep my money. Please do not post in this $#*! of site.

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Thumbnail of user rutap6
1 review
0 helpful votes
August 24th, 2023

To place an ad it's £10 and If they remove your ad they don't refund you your money for ad that was never seen in the daylight.

Thumbnail of user nicolad70
1 review
4 helpful votes
May 12th, 2022
Verified purchase

Yesterday I got some legal advice from a family member that specialises is criminal law, as I previously stated you took payment for 3 advert that you are refusing to refund because of what you say is I breached T&C's but funnily enough can not tell me what exactly I've breached, fortunately for me I screenshot the 3rd advert before submitting it to you with payment which I was able to show her and she said NO T&C's have been broken and also when I spoke to a member of your staff her words were

"I can't see anything wrong with them, I will have to escalate this higher"

So I think we can agree that your T&C's clearly state you can keep the money paid for the add IF T&C's have been breached, IF T&C's have NOT been breached then it is you that is illegally obtaining funds making you a fraudster and considering you tell EVERYONE they have breached T&C's with ABSOLUTELY NO EXPLANATION AS TO HOW shows that it's you breaking the law by breaking the legal agreement that is between the consumer and yourselves.

A decent company would take the time to look at an advert and discuss it with the consumer then put it back up visible to the public once it's established NO T&C's we're breached, not just tell people to basically F off.

You are a disgrace. Like I previously said I've spent about £2700 getting a qualification that is VTCT and insurance so I am able to as a single mum stay off benefits and rent a private house but you scammers think it is ok to take away my livelihood just because you can

Tip for consumers:
Don’t pay for your advertising

Products used:
This was online advertising

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Thumbnail of user kareng2282
1 review
2 helpful votes
August 5th, 2022

Not trustworthy, not reliable, it's a joke. The ads are not taken seriously and people just ask questions to make fun of the sellers.

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Thumbnail of user gregb1172
1 review
3 helpful votes
February 15th, 2023

I'm completley blown away about how terrible of a service Gumtree is offering now. I used to use this site regularly, and it was free. Now I noticed everything has a fee, which I decided to pay as Gumtree has a large community of users. I regret it so much. First I paid £2.99 for an item advertisement. Within an hour it was removed and no explanation was given. I the next day paid £25.99 for a services ad! THIS WAS REMOVED TOO. When I contacted Gumtree via live chat, I couldn't believe how bad the customer serivice was. All the Assistant could say was "how many Gumtree accounts do you have" over and over. Not "i'm so sorry about this, let me look into this". Not even anything to do with my issue! I still have no explanation why they stole my money! DO NOT USE GUMTREE.

Thumbnail of user timf593
1 review
0 helpful votes
August 10th, 2022

Tried my first ever sale on Gumtree, a kayak for £600. Within a few minutes of the listing someone said their sister wanted the boat. I was asked to email photos to the sister which I did. The sister turnedout to be a scammer. The [ayment method they ultimately insisted on using would involve me spending £50 and then getting £650 once I had done this. Its all a con. I had an almost identical second enquiry later that day from another 'purchaser'. I have had no genuine enquiries at all. I think Gumtree could screen out these scammers. I dont think I will ever use gumtree again, t wasted a lot of my time, and some scammer out there now knows my email address, my postal address (for the pickup) and my phone number (ditto).

Thumbnail of user yw23
1 review
3 helpful votes
May 19th, 2022

They remove paid ads without a right reason and don't refund, never give you an answer when you ask customer service

Thumbnail of user vikih6
1 review
0 helpful votes
December 16th, 2021

Absolutely disgusting service sold some jeans sent by hermes and never received the money for them £20 I've been scammed and gum tree have done nothing

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Thumbnail of user emyq1
1 review
1 helpful vote
June 25th, 2021

Hi,
I posted an ad a week ago to sell a kitten of my own, and my ad has been removed straight away with no explanation and no refund.
I tried for days to get some information but only had robotic answers that I breached the rules, with no more explanation of what rules I was not following. Also I was informed I couldn't get a refund as I didn't comply to the Gumtree policy, but at that still didn't know what was my "supposed" mistake!
It took 5 days of patience to finally have a human answer through the live chat (by the way it's not really a chat, because you cannot "chat" with anyone, you are sent an automatic answer and disconnected straight away), and I was vaguely told that I've already posted 2 ads for pets in the last 12 months with another account, which is completely wrong and I wonder where they got that from?
I offered to send my ID to prove that I'm a legal individual person, or talk on the phone or on video to someone to show I am not usurping anybody identity, but no answer and no possibility to talk to anyone.

I have the right, like any other person to sell kittens and if they don't accept my application with no reasonable reason and evidence that I did wrong, then it's called slander and it is illegal! And on top of that they are stealing my money.

Nobody to talk to, no investigation from their side, I want my rights back and sell my kitten before I have to drop him in a shelter instead of him having a loving family. As a woman, I feel discriminated and isolated.

Products used:
Selling pets

Service
Thumbnail of user mikes3994
1 review
0 helpful votes
September 1st, 2022

As soon as I post my ad people started calling me saying that I had a recent car accident which I never had and they are saying that my compensation is pending

Thumbnail of user doctora11
9 reviews
70 helpful votes
September 1st, 2020

Last month, I listed a professional camcorder on Gumtree. Within just an hour of posting, some phisher by the name of "Pascal" messaged me saying he was in another city about 200 miles away and offered £50 extra for delivery and willing to pay with PayPal. Many red flags were raised. I got super suspicious, but decided to play along.

He gave his spaced-out phone number and requested we talk on Whatsapp. I immediately did a reverse phone number search and found multiple complaints from other people saying this guy claims to be from another city and offers more money for postage, then claims he gave vendors the money so he can have the item for free.

As seen from the screenshots, I confronted him about it and, of course, he never responded back. Apologies for the language.

The very next day, I got messaged by a user of a different name who claimed to be from another city and wanted to pay with PayPal, and offering extra for delivery. I suspected this was the work of the same parasite [Pascal], but acting under a different alias, so you can pretty much guess the amount of respect I gave them.

Overtime, I am mostly met with users asking "Is this still available?". Later I found out that 99% of these users are one-stars and the reasons being mostly down to them not responding. I did some researching and found out that there is a multitude of bots on Gumtree that are programmed to go through various ads and ask the sellers this very question.

The true nail in the coffin was when I subsequently wrote up a lengthy complaint to Gumtree's official email address, only to receive an automated response saying that the email address I wrote to isn't being monitored. There is an option on Gumtree where you can rate and report the customers, but it's only so limited to a few categories, none of which exactly fits the nature of the ordeals I had.

I believe Gumtree should request ID for verification whenever opening an account on their site. At least then no one should be able to go through the stress of having their time wasted and their hopes up with this nonsense.

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About the business

Gumtree is the first site for free classifieds ads in the UK. Buy and sell items, cars, properties, and find or offer jobs in your area.

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