• Guitar Center

Guitar Center

Overview

Guitar Center has a rating of 1.89 stars from 201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Guitar Center most frequently mention customer service, next day, and credit card problems. Guitar Center ranks 51st among Music Equipment sites.

  • Service
    82
  • Value
    70
  • Shipping
    63
  • Returns
    50
  • Quality
    57

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
4
Neutral
0
Negative
28
46
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What reviewers want you to know

Positive highlights

  • I ordered some DJ lights at guitar center at Jw clay blvd Charlotte nc.

Critical highlights

  • So yet once again their customer service was a total failure.
How would you rate Guitar Center?
Top Positive Review

“Thank you Terry Crawford”

vic D.
1/3/24

10 stars service and support from Terry Thank you very much sir, for your assistance and advice Terry is one of the best agents I ever dealt

Top Critical Review

“Unreasonable”

David W.
1/1/24

I was given a snare head for Christmas. Clear Remo black dot. As it turns out it's awful. I chatted online with an associate on Dec 31st. He said I could return for a refund. Today, Jan 1st, received a text msg being told drum heads non returnable. I said, not even 2hrs on it, no marks at all. I didn't want a refund. I would like to exchange for another snare head. No reply- dead silent. Already ordered a replacement. No questions on returns. I'm done with them. That's why unreasonable.

Reviews (201)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (59) guitar center (113)
Thumbnail of user claudiostever
1 review
0 helpful votes
March 18th, 2024

So I needed to cop a new guitar cuz my old one was all busted and stuff, you know how it be. Anywayz, I headeded to Guitar Center and damn they got mad optons yo! I ended up grabin' this sick Fender Strat and it's like butter bro, sooo smooth to play.

The guys at Guitar Center was mad chill and hooked it up wit a discount too which was flame. No cap, they know they stuff and helped me get exactly what I needed. Solid expireance overall, deffly reccomend Guitar Center if u need any music gear frfr. Aight peace!

Tip for consumers:
I love their customer service because the techs there will really help you choose a guitar that is best for you.

Products used:
Fender Strat

Service
Value
Quality
Thumbnail of user robp335
1 review
1 helpful vote
December 29th, 2021

Be careful buying any guitars right now, lots of counterfeit knock offs have been retrieved by border agents custom's and DHS if memory serves me correctly..

Tip for consumers:
There are good Pepe's at guitar center but be careful a lot of counterfeit guitars from out of country have been being seized by agents

Products used:
Guitar's

Service
Value
Shipping
Returns
Quality
Thumbnail of user leroys50
3 reviews
7 helpful votes
October 27th, 2018

I used to love browsing the guitar center site. I was a regular costumer while I live in the US, but now that I'm in europe, I can't even access the site anymore because they are not gdpr compliant. Please fix this!

Thumbnail of user richardp65
3 reviews
1 helpful vote
January 27th, 2015

If only Sweetwater.com had a local store like Guitarcenter does I would probably have bought a bunch of things from them, but actually being able to go and see/ play the instrument makes a huge difference in actually purchasing one. I recently purchased an NTX900FM Yamaha from Guitarcenter. They didn't have one, but did have its sibling an NTX700. I had been researching a guitar to add to my collection. I compared similar types on their site that helped me narrow down what I ended up with. I have had an account with guitarcenter for yrs.
The faces have changed through the yrs. But, the people are always nice and take care of me.
Though there have been mishaps, they always try to make it right and for the most part usually do. Thx guitarcenter.com! Sincerely, Richard Pitt

Thumbnail of user jonathanw6
3 reviews
4 helpful votes
May 13th, 2012

Always good prices, and they do not hesitate on returns. I had a shipping damage issue and they didn't place blame or fuss. You can take a chance with them because if its not what you wanted you can send it back no hassle.
I still like going into the store but if its not in stock you can order it in store and have it delivered or order on line an pick up in store.
They'll match musicians friend prices also.

Thumbnail of user timp39
22 reviews
39 helpful votes
September 11th, 2015

I'm a professional musician/song writer. I've dealt with Guitar Center in Pasadena, Ca., Hollywood, Folsom, Ca, & Palmdale. Personally, I've never had a bad experience with them. I've purchased literally tens of thousands of dollars worth of gear. 3 Drum sets, 6 guitars, recording gear, monitors, everything conceivable. I'm a drummer, so I'm Always needing something. Dan at the Palmdale store is terrific. If you want a deal, ask how much they can discount, and they will. The quality of their gear is first rate. I just ordered a new DW 7 piece kit. It took 2 weeks to arrive. I got a Great deal on the kit, as I also purchased some new Zildjian A customs, double kick pedal, and stands. I showed them the best prices I found online, and Dan didn't just match it, he took an additional 10% off in appreciation for being a loyal customer. There have been a couple of idiots, but they're everywhere. I deal with the managers, and leave 100% satisfied virtually every time. If something is broken, or stops functioning, refunds are No problem. I have nothing negative to say about Guitar Center, and to me it's kind of shocking that it's rated so low here. Most pro musicians I know purchase there, unless of course you're sponsored. Try the managers there. Hoping you have good experiences there as well!

Thumbnail of user tn1
265 reviews
1,793 helpful votes
April 26th, 2011

When I need anything new related to my (dad's) guitar or back when I needed things for the piano, I pretty much checked out guitarcenter.com first. It may be a bit pricier than some discount dealers, but you always know what you're getting is what's advertised there. Once in a while there are items that you're told are on backorder but you have the option to cancel then.

Thumbnail of user robbiet
5 reviews
20 helpful votes
June 14th, 2011

Well, coming from a smaller city that only has one local music store, World of Music, which can jack up prices as they want since they don't have any competitors, I often take drives out to Cleveland for Guitar Center, especially since they have two. I usually go to the one in Mayfield Heights and because of the store I was able to really find my sound. The website is very well developed and I especially like their used items section. I find that their willingness to ship the item from one Guitar Center to another is great. I'm not sure how the process is actually because I've never needed to do that. If I was someone, instead of actually using the site to buy and ship stuff directly to your house, I'd save up some money and go down to the closest shop. The experience inside the store itself has so much more power. The only negative thing I've experience with Guitar Center were the reps. I know they're doing their job by trying to sell and make money but I often find their strategy tiredsome. Also I had a guy flat out lie to me about what would the best way of financing would be... which the way he suggested would have given me the amp sooner but would have paid Guitar Center an extra grand.

Thumbnail of user wesb
7 reviews
22 helpful votes
May 13th, 2009

Since our family is very musical, I often use Guitar Center many times and have always been very pleased with their service and products. They have never disappointed me and I strongly recommend them.

Thumbnail of user bruceh
4 reviews
18 helpful votes
April 21st, 2008

Love it or hate it, guitar center tends to have the best prices - It's a big corporation (kind of the Wal-Mart of music stores), so it makes it impossible for mom and pop stores to keep up, but let's face it, musicians are poor and are kind of forced to find the cheapest stuff possible. Therefore, like the lower class shopping at Wal-Mart, I also have to swallow the big fat pill and shop there. But, their 30 day money back gaurantee is a sweet feature, and I've stuck it to them many times by buying stuff, using it at gigs or whatnot, and returned it when I can't afford to buy it yet. Like a free rental!

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From the business

Guitar Center is the world's largest musical instruments retailer. Shop Guitars, Bass, Drums, Amps, DJ, Keyboards, Pro-Audio and more. Most orders ship free!

Company Representative

Thumbnail of user emilyn11
Duncan C.
Typically does not respond to reviews

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