GrubhubReviews 4,557

I ordered from Waffle House and my order was totally wrong. I called waffle house and they stated that they refunded the money but I would have to contact grubhub. I have contacted grubhub several times in which every time they say that their refunding me my money and it has yet to appear in my bank account. The business days does not mean 2 months. They are thieves and are taking ppl money. They need to be shut down you don't need worry ppl hard working money.

They deserve no stars

Grubhub is atrocious. If I could give ZERO stars I would! Not only are they constantly late, they lie about why they are late. They often claim the restaurant is the problem, but after using other delivery services it's clear they don't have the driver network to complete timely orders. They also lack quality customer service and when orders are delayed there service team points the finger at the restaurant and or the driver. This IS NOT a good company. I have spent thousands of dollars on corporate lunches which were notoriously late and finally began using their competitors; DoorDash, and Postmates and found no delivery issues. I only ordered again from Grubhub because of an American Express incentive. My mistake SMH. I strongly encourage anyone contemplating using Grubhub to reconsider! There are better choices for guaranteed and timely delivery, especially when you're buying a corporate or office lunch or when you and your family are hungry and take a night off of cooking. Grubhub is the worst of the worst, buyer beware!

Not only do they jack money from the businesses that they delivery for AND underpay their employees, the delivery service itself is a gamble on when or IF the food even shows up. I can't count the number of times my food has taken hours, literally, and my final straw was an order just completely not delivered and their "fix" was offering a 20% discount on my next order as if I would ever order through them again. I finally was able to get a refund but the whole experience was enough to finally cut all ties. It's no surprise they have a 1 star rating.

If I could leave 0 stars I would. Grub hub should be embarrassed for their lack of customer service & getting orders to you in the delivery time THEY TELL YOU. I tried to order and after 2 hours they told me it's best to cancel my order, fine I get it things happen. I give them a second chance and it's been over 2 hours and they told me they're sorry... cool I'm so glad you're sorry but that doesn't change the fact my food never came- I wanted to cancel my order because I don't even want it anymore and they told me i can't and then best they can do is give me 20% off my next order - are you kidding me I'll never order from this garage business again

I placed order today. The driver texted me said he was on his way. Then there was silence. Then I got email saying order was delivered. It wasn't. I tried texting driver there was no response. I tried calling given phone number The phone was turned off. I called cooperate. There only resolution was a refund in five days. Really they can't replace order immediately. I was livid I live on social security it is real treat to order food once in a while. I don't want to wait five days given no choice. He said he would give 20 percent discount. I said don't bother I will not be reordering. It was not the miss delivery it was the turned off phone that pissed me off so much It is close to payday I am glad I had food Otherwise I would have gone hungry. Totally a ripoff that driver will still probably still got the tip for nothing.

I placed a order that never arrived, called the restaurant and they were closed I called Grubhub and they canceled the order but said they couldn't refund my order upon talking to customer service they couldn't do anything and then insisted I was not receiving my money back then when I asked for his info he lied about hours name and refused to give me any info about him to file a complaint and admitted they were stealing from me