GroveandDean

No idea that we had insurance with this firm. Cancelled old insurance, must have been using a different name, as found better quote. They continued taking money so cancelled dd and emailed them about error. Now trying to take over £100 out of our account in the middle of the night? Absolute con artists. We have written a complaint, no response so bank have now blocked this company. We always cancel, not our fault the person did not who we spoke to, does this company have a cash flow problem?

I USED A COMPARISON WEBSITE AND OBTAINED BUILDINGS AND CONTENTS INSURANCE. SHORT WHILE LATER RECEIVED A CALL FROM COMPANY TO VERIFY DETAILS. ENDED UP QUOTE INCREASED TO A LOT MORE! SO I CANCELLED. THEY CHARGED ME £24 CANCELLATION FEE! - APPARENTLY IT'S IN SMALL PRINT! FORGET MY LEGAL RIGHTS TO A COOLING OFF PERIOD! AVOID THIS BUNCH OF THEIVES AT ALL COSTS AND AVOID MONEY SUPERMARKET WHERE I UNFORTUNATELY CAME ACROSS THEM! PLEASE BEWARE!

Tried to switch vehicle on car insurance, 9 months into policy, as had bought newer car. Was quoted a ridiculous amount to switch, so asked about cancelling, the £75 cancellation fee was more than the value left on policy, so told them to let it run until the end of current policy period. The Renewal Invitation letter doesn't say anything about automatic renewal. So knowing I didn't have the car and didn't want the policy they of course automatically renewed the policy and took the premium. I phoned to get my money back, they listened to the earlier phone call and they still have the cheek to charge me a risk fee instead of a full refund. Very sharp practice - AVOID.

Where to begin with this tin pot company they make rules up as they go along they don't know there arse from there elbow! Let's put it one way I'm going to name and shame this outfit currently going through the ombudsman all the positive reviews you see are staff reviews FAKE free advice too good to be true move to a reputable insurance company

I cancelled after a week. They're quick to take your money then keep £95 for admin and 'time of risk'. Avoid this company. I've complained to the Financial Ombudsman.

I selected and paid for a home insurance policy with Grove & Dean via a comparison site. Within a couple of minutes, a staff member called to go through the details. Concerning lodgers, I confirmed that I often have a lodger (as included in my details), but explained that at this precise moment in time, I am between lodgers. Because I currently don't have a lodger in situ, the price increased by around £200! Obviously, I opted not to proceed. This was in fact a different policy (this company is a broker, not an insurance company). For this, I was charged a £35 cancellation fee - for a product I had selected five minutes earlier, in good faith, until Grove & Dean moved the goal posts. I am disgusted and upset at this dishonest approach, fleecing customers at a difficult time when people are struggling during the pandemic. Another staff member then called me, and I requested that he register a note of my upset at this situation. This man barked at me, barely taking a breath, in a rude, condescending, aggressive, patronising and obnoxious manner. Shaken up by this aggressive encounter, I retreated. However, I am now warning friends, family and social media followers to avoid this horrible company, which misleads customers to take their money and employs obnoxious staff. As a freelance magazine journalist working on consumer/homes titles and newspaper supplements, I will also be looking out for opportunities to publicise the way this company treats people.

The call staff in mg case I found very unhelpful. Not friendly to deal with and seemed very offhand.
After cancelling mg policy less than 5 months in was informed no refund would be given with bare explanation as to why not etc. My advice, keep away there are companies more deserving out there.

Took out car insurance recently and was asked to contact to check some of the information I provided. I called and went over the questions. When finished I asked how I would send documents such as NCB and was told by the agent anything they will need, I should receive an email or could be done through my online account once activated. I was checking emails related to sending supporting documents and online account activation for some time and the only emails I received from them were about how to make a claim in case of an accident and sign my credit agreement. The online always remained "Your policies are being processed." And no way to upload any documents or no email contacts from them with the request via email as advised. Now I receive an email from them saying my insurance is being cancelled for Non-receipt of documents, Proof of garage! WHAT? This is horrible! And to give the wrong information, gets you stress and trouble! I would say stay away from this company even if you find them cheaper when comparing and save yourself a hassle like mine! Very dodgy!

UPDATE:
Do NOT fall for the reply for bad comments pretending to be helpful. I still stand by my first review. If anything they made it even worse! Wish I can give no stars cause they don't deserve one star! They will still find an excuse to cancel your insurance and take a big cancellation fee and if you want other payment refunds make sure you are prepared for being stressed and depressed for being ignored. This is the first time I regretted not reading reviews before signing up with this company and I would not advise it for an enemy. I wrote my review on Trustpilot and it was reported for being "fake" even though I provided the policy number and was removed until I had to send a letter and email correspondence with them and it took so many days to put the review back. I guess that was their aim to discourage and have the bad reviews off for those who won't bother to take the time to have the reviews put back. I wish there was no star option.

Used this broker for many years and feel very let down when I cancelled my policy today as we had sold the vehicle. £55! Apparently it should have been £75 but they were doing me a favour by only charging the £55!
Not be using again that's for sure.

Terrible company to use if you use you vehicle more than you plan they will cancel your insurance. Avoid at all costs takes all day to get threw and they don't care about there customers

Back in August, I took out a policy with Grove & Dean for car insurance. I thought all was well until I had numerous emails asking me to telephone them about my policy, which I tried to do many times but could never get through. I then had an email saying that policy would be cancelled on August 19th due to no payment. I telephoned yet again finally getting to speak to someone. They took details down to confirm who I was and I was told that my policy was cancelled. I then took out insurance through LV, at a higher price than Grove & Dean. End of the natter….or so I thought. December, I start getting emails from Grove & Dean saying that I owe them money and if I did not pay, then my car insurance would be cancelled?!? After telephoning them, they informed me that my policy was still "live" and had never been cancelled. I've now been told that if I don't pay within seven days, it goes to their debt collecting agency! Thank you for ruining me and my family's Christmas now with the worry of this over my head!
I've been driving since 1986 with a clean licence and have never had had any issues with insurance until i unfortunately got involved with Grive & Dean!
Avoid at all costs!

I cancelled my policy due to selling my bike with 8 months remaining, no refund, just a bill for £55 admin, cheeky greedy conning company will never go near them again and I will surely spread the word Adiós crooks

I was insured with Grove and Dean and on 7th June, bringing my father home from hospital, was stopped by police, who told me I was not insured and my van was impounded. Apparently they had cancelled my insurance, I pay monthly, but didn't tell me. Now I'm waiting for a prosecution from the police and insurance has rocketed
Steer clear of this firm

I found grove and dean insurance through compare the market I wish I had seen the bad reviews from other people that had the misfortune of ever looking to insure with grove and dean but I was took in by what I thought was a cheap deal I completed the on line application and paid the money in full for my insurance on 21-03-2023 for motorcycle insurance to start on 13-04-2023 on Friday 24-3-2023 after the money was taken from my bank I received an email from grove and Dean asking me to contact them about the mileage of the motorcycle and to use live chat to contact them which I did the first thing they said you had a claim for a windscreen for a car I said I am applying for motorcycle insurance not a car she said in 2020 you had a claim for the windscreen of the car this was by protected no claims bonus and isn't classed as a claim I needed the windscreen changed for the mot they then came back and said we don't believe you have a garage and wanted me to take a photo of the motorcycle in the garage which I have never heard of this before she obviously was looking to increase the premium then she said you can cancel if you want which I did then all the documentation disappeared luckily I took photos after that I received an email from grove and Dean saying I am being charged £55 for a policy that hadn't even started if I get one person to read this and then stop someone from applying any type of insurance from this scam company then it has been worth it

Don't not get you car insurance from them take money and cancel policy check other reviews use someone else instead to save money and alot off hassle

I would give 0 stars if I could. Dont waste your money on these guys. They cancelled my insurance policy because I had not sent a picture of my vehicle in a garage, and then charged a cancellation fee. They never contacted me to tell me I had to send that picture, they told me they had emailed me about it but when asking what email address they had on file, they said they didnt have one! They legit lied to me. So ive been driving for god knows how long without insurance because these people cancelled it and didnt bother to tell me but charged me a massive cancellation fee!
Have been trying to get in contact with a manager for 5 days now calling every day multiple times!

One star because there is no 0 star option, stay away from this company they are a disgrace. Took out a policy with this company after a few day they wanted photographic evidence of our garage, the car in the garage the garage and our house together. We sent this photographic evidence straight away. Now a month later they sent a text and an email to say they are cancelling our policy because we had not sent them the aforementioned details. However we do have proof the the documents were sent and then they insisted on having some form of proof off the DVLA about the integrity of my driving license. I am 64 years old and had many different insurance companies cover me without this type of garbage before. I'm sure that after you pay for your policy they complicate things intentionally so then you cancel your policy through frustration and they get to keep your money with out having to provide a policy. My advice stay away from them.

I never received any information about charges. I also never received any terms and conditions. Neither is available on their website or on the app. After 5 months I have sold the vehicle. I am being charged the full annual premium plus 75.00 cancellation fee, I found this firm through meerkat. I won't trust them again either. When ringing them, I was told on my original email there were the terms and conditions. Well I still have the email and none to be seen anywhere. I am complaining to the financial ombudsman. For every complaint, GROVE has to pay the FOS 750.00. So please please all of you must complain. It's free for you and you could get some money back.

They give me a price on line which you paid in full, then called asking loads of other questions trying to increase the premium when I explained why the vehicle was not being used as a commercial vehicle they then went on to something else and found an error on the application regarding purchase date, that was all they needed to put the policy up nearly another £100 I explained the reason and asked to speak to the manager who constantly talked over me, he said he would refund my money minus £55 (less than 12 hours on cover) the amount he said he would Only £536 for the policy when in fact it was over £630 knocking almost another additional £100 off so in total (£155 for 12 hours cover) I said that was wrong and after a further 2 times stating that was the figure I paid he can back and said he had made the mistake.
At this point with no apology they terminated my policy without my consent and still charged me.
Bearing in mind I had informed the caller I was driving to a family appointment the way they conducted the call was very unhelpful and now extremely stressed (whilst driving) and late for the appointment (which when I arrived I was informed the family member had been told it was terminal leukaemia)
The company will happily take your and will do everything in the power to increase premiums when you don't accept it they will just cancel your policy and charge you.

Grove & Dean charged 98% of my current motorcycle insurance policy value to change over from a 1200cc motorcycle to another 1200cc motorcycle, same year, same make, same model, I sold my bike to a biker mate thinking buying a lower mileage bike and simply changing the details, I was hit with a 98% charge, this was to change the motorcycle registration number only!, sorry but this insurance company is ran by Author Daily's, so in effect they charged me for a new policy with the same end date as my old policy that had 5 months left to end, stay clear it must be ran by people who's aim is to wring you out of your cash, they are great Tory donators though

Under 24 hours they more than DOUBLED my original quote - i wanted to cancel but they were NOT willing to give me back my deposit! Admin fee this and fee for that which meant i lose ALL my money in less than 24 hours! I asked about the cooling off period which is What's the cooling off period for car insurance?
When you take out a new car insurance policy, as with any insurance, you have a cooling off period. Regardless of which company you choose, by law you have 14 days to change your mind and cancel.
You shouldn't have to pay a cancellation fee, although some companies may try to charge you. You do, however, have to pay for the days you've been insured.
If you paid for the policy in one lump sum, you should get the rest of your money back. Your insurer might deduct the cost of the days you were insured.
If you've been paying monthly, you should get a part-month refund and the direct debit will be cancelled.
They came up with CHARGE for this and CHARGE for that WHICH TAKES ALL YOUR REFUND! In less than a day.
Stay clear they are a fraud company scamming you of YOUR money!

This place is the most rudest, two faced workplace ever. The managers and team leaders are so hypocritical & have one rule for there friends and one for others.
I would work non stop answering call after call, with 50 calls waiting at times, my colleagues inc the team leaders all sat ofv queue on tere mobiles playing a game with each other on.the phone.
However when i went off queur about 15 mins before my shift finished despite workin non stop all day, there were two team leaders who wld nastily call me.out in front of whole office & try and make me out to be lazy. Yet those two team leaders in question were the biggest p@## takers!
The whole company was a joke.
Weather a customer or a employee avoid this company. NOT GOOD!

I had taken out a one year car policy, with more than one month left they sent me a renewal quote for more than what i thought was to high. I searched for another quote that was cheaper and also had more additions. More reminders were sent with two days to go before renewal date they sent another reminder which i replied to stating that i did not want to renew my policy. I then took out a policy with another company and got cover to start the day of the last day from my previous insurance and heard no more. When my bank statement arrived it stated that grove and dean had taken out the cost for another year four days before the expiry of the policy. As I could not get them on the phone as I was always in a que I sent an email requesting for a refund as I told them I did not want to renew. I kept requesting as I never got a reply. Eventually they responded and were taking deductions for cancelation and for the period of insuring my car, this I disagreed with them they also wanted proof who I was insured with which I sent but this was not enough thy wanted a copy of the insurance certificate I did send it but was not happy. I still have not heard back from them two days later. How can they take money before your existing policy is still active. Searching and reading the reviews I wished I had done this before taking out the policy. I will see what happens before reporting to the omnibus dept. rate them zero stars