• Groupon

Groupon

Overview

Groupon has a rating of 1.92 stars from 6,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 293rd among Daily Deals sites.

  • Service
    642
  • Value
    589
  • Shipping
    440
  • Returns
    501
  • Quality
    509

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
3
Neutral
3
Negative
217
275
See all photos

What reviewers want you to know

Positive highlights

  • They are very pleasant to deal with their customer service is AWESOME.
  • It is now gone from Switzerland, but still a good coupon site in other countries.

Critical highlights

  • Someone had to have stolen my credit card information to make this purchase.
  • There was no customer service to help and the phone number that I got from my Capital One card was no good.
How would you rate Groupon?
Top Positive Review

“Sketchy”

G u.
1/2/24

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

Top Critical Review

“Do not use Groupon!”

Amy W.
1/6/24

Don't use Groupon! They eat our money for no reason! During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!

Reviews (6,882)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (283) customer service (1518) phone number (151) customer support (178) store credit (79) coupon site (14)
Thumbnail of user rachelh130
5 reviews
3 helpful votes
June 27th, 2019

I've purchased a few deals from them before. Got the deal in the timeframe promised. Advertise discounts to local merchants, and received exactly what was promised! Thank you Groupon for being honest! Love it!

Thumbnail of user johnd3679
1 review
0 helpful votes
May 7th, 2020

I take back my first review. I was able to contact them today and they gave me a refund very quickly. I found a link for a live chat.

Thumbnail of user roberth5127
1 review
0 helpful votes
August 16th, 2022

While Groupon is a good site. Custom Canvas Prints is not. Beware customers to false advertising. Do not order from this site.

Thumbnail of user kimberlc
2 reviews
1 helpful vote
January 12th, 2019

Groupon is an one of the lucky based site i think. Because sometimes its works for me sometimes not valid any i ll use it every time.

Thumbnail of user pb62
1 review
0 helpful votes
January 8th, 2017

Groupon deal was great.
Parked at casino and used $25 free slot card and parking was free.
Had extra time and went to humane society.
It's very small and full... With all the money that passes through the hands of falls view casino and the big hotels like Hilton, the oaks, Sheraton. I wish they would donate a few dollars to help the shelter.
Please if you have some time drop in and walk a dog or pet a kitty.
They are very sad and could use the help.
P.

Thumbnail of user johnf2276
1 review
0 helpful votes
May 21st, 2020

Looked like a great deal - ordered (24) solar lites - Arrived on time and each lite after being charged worked great.
Packaged well - no problems at all.

Thumbnail of user jons797
0 reviews
0 helpful votes
January 11th, 2022

JM from WI, price is good, hope delivery is fast, looking forward to the use, with by dear one and happiness

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronw82
27 reviews
40 helpful votes
March 29th, 2018

I check this website periodically for great deals on restaurants and free trial offers for streaming services such as Tidal. I love the savings I have accumulated over the months. Check website and app for full range of discounts offered. Four stars because they regularly email me with information I can careless about.

Thumbnail of user aikow
3 reviews
1 helpful vote
June 27th, 2019

Would have gave 5 stars, but I once bought concert tickets, they cancel the concert change of venue I try to get a refund and he never came through. (Was the red cat Jazz concert,

Thumbnail of user cathyb176
3 reviews
2 helpful votes
October 15th, 2018

I enjoy finding a good deal with Groupon. I wish they would offer more deals on concerts though. They have some good ones for bigger city's near me too but not much closer to me. If you're willing to go to the bigger city's they offer more. It depends on what you want if it's worthwhile.

Thumbnail of user deew33
1 review
21 helpful votes
April 16th, 2016

Ideel was the one website I could find business dresses, cocktail dresses, and ball gowns from. As a tall woman they carried my styles and sizes. They also had some of the best accessories. Now I have no where to go to buy these things. Bring Ideel back! I liked it the way it was. Shame on you Groupon for taking it away!

Thumbnail of user marisolf2
2 reviews
1 helpful vote
April 11th, 2018

First time going to a Drive-in Theater n i liked it very much, with my hubby on my birthday weekend, almost Halloween, went to see of course IT :o) as am watching the movie i had a visitor at my window, lol dressed as pennywise(the clown)saying happy birthday :) good one.

Thumbnail of user jeffg39
5 reviews
18 helpful votes
March 7th, 2017

Great group deals site. Have made several purchases over past 4-5 years; all hassle-free (unlike at least one competitor site). Quick and easy purchasing. Good customer service.

Thumbnail of user carolynp20
29 reviews
110 helpful votes
March 13th, 2017

I've been on Groupon for over a year and while I don't visit the site on a regular basis, when I do go, I find some good deals.
I once had a groupon for a restaurant that closed or went out of business, unexpectedly.
At first I figured I just lost the value of the groupon but then decided to contact the company. I received an immediate response and the value of the unused groupon was returned to my account to be used in the future. I recommend this website for the value and the good customer support they offer.

Service
Value
Returns
Quality
Thumbnail of user tamarad10
11 reviews
42 helpful votes
October 15th, 2018

I am giving it 4 rather than 5 stars because the "good prices" comes with the caveat "check around first". They have some great deals but you have to be careful because I have found instances where prices are way lower elsewhere. So, like with any discount site, do your homework. Customer service on returns was outstanding! I found a chat feature immediately (without hunting all over and practically "accidentally bumping into it" like on Amazon). I had inadvertently ordered 2 pair of the same slippers. (I'll get to that issue in a minute). Customer service on the chat feature was excellent. Easy print of the return label at no cost to me. Popped them in the mailbox and got my refund within 10 days. The issue I had was with the website itself. I couldn't get the slippers in my cart when I was ordering and tried several methods to work around it. I am sure that's the reason I ended up ordering two. I went with the chat feature to handle the return to make sure my return attempt had taken because it was not reflected on the site. The chat agent completed the return again for me and, evidently, mine had worked because I ended up with 2 return labels in my email inbox. I think the site issues I experienced could be just browser issues, as is the case sometimes (certain browsers work better with certain applications). It certainly will NOT keep me from ordering from them again. If I have any site issues in the future, I'll be patient and log out and log back in. Oh, and I LOVE my slippers! Great quality at a super great price. Groupon and Jet have become my favorites for online ordering.

Thumbnail of user kib24
6 reviews
12 helpful votes
April 10th, 2017

I'm a regular customer. My love to this website has started long ago before I managed to earn my own money. I always needed discounts to save on the services, so groupon was the right choice for me. I still use it habitually, but the service is not quite the same. Don't know what was the reason and what influenced them, but it changed.

Service
Value
Shipping
Quality
Thumbnail of user traceyn12
21 reviews
13 helpful votes
March 30th, 2017

You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.

Thumbnail of user lauris8
9 reviews
18 helpful votes
January 26th, 2017

My daughter got me started with Groupon when she and her boyfriend bought Bimini Cruise tickets from them. They were VERY happy with their $300ish (for both!) cruise. I have place 2 orders with them and was very satisfied with what I got. I did not have to use the customer service services. They would have gotten 5 stars if they didn't contribute to my full e-mail inbox 4-7 times a day.

Thumbnail of user lorip6
3 reviews
0 helpful votes
October 9th, 2017

Groupon gave me a credit to use when a vendor was not credible some months after purchase (but within the insured date)

Thumbnail of user crystalb94
3 reviews
2 helpful votes
January 6th, 2018

I don't understand the bad reviews because I have been using Groupon for over 2 years and have had 90 percent satisfaction. The other 10percent was a bad experience but it was with the merchant that I bought it from and groupon happily credited my account to use on something else with no problem. I also had a situation where I was sent the wrong size and they gladly fixed that issue with no problem as well. I really love this website and will say if you have a problem just email them and they will fix it with awesome customer service satisfaction. I would give a five but because of the 10percent I can't.

Thumbnail of user roberts483
3 reviews
2 helpful votes
April 5th, 2017

I started using Groupon 2 summers ago (2015) when shopping through the Winter clearance items at the Sierra Trading Post and also some shopping at Battery Junction (Best place ever for handheld/portable lighting). Even though I was shopping through the clearance items at the Trading Post, the coupon codes I found on Groupon worked just fine ( OK, a couple didn't, but they had been posted for about a week already). I also found a nice one for Battery Junction, which is why I now check for savings at Groupon before shopping almost anywhere. I am actually impressed with how many stores they cover (I use just a few). One of the few real sites out there. Yeah I sound like a commercial. LOL, Enjoy... :)

Thumbnail of user patricej13
2 reviews
0 helpful votes
June 4th, 2018

We have been using groupon for a while but our last expcerience while travelling to London was great thanks to groupon. Excellent merchants for brazillian blow dry and the eateries were par non. Overall we saved lots and quality was not sacrificed. Groupon is great!

Thumbnail of user lienh1
3 reviews
22 helpful votes
February 19th, 2017

Love Groupon for the convenience. I got turned down cause I didn't know I should not use Groupon the 2nd time at the same store. Pls print in capital "VALID ONLY ONCE PER VISIT" on your Groupon deal then. Thank you.

Thumbnail of user nanar3
2 reviews
56 helpful votes
September 22nd, 2017

They have some good deals, but the original price is usually marked waaay up so that it seems you're getting a much better deal.

Thumbnail of user michelles305
3 reviews
1 helpful vote
July 3rd, 2017

I have found some great deals on this site. However, you need to be careful to read the fine print. Many of the deals have expiration dates, blackout dates, certain conditions that must be met or other inforn xydg6vxbhfcu4yu776fr4esx2r00oineed to make sure that what you are buying is what you think it is. All in all, most of the deals on here are very good buys.

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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