Groupon

I bought a voucher for a haircut. When I called to schedule the appointment, I was told that the business has asked Groupon to stop selling vouchers and that they had closed the business due to covid. I chatted with groupin and was told my money would not be refunded but i would be issued groupon bucks. This would be ok in other scenarios but not this one as groupon clearly was selling unauthorized vouchers and the business is closed for good due to a worldwide pandemic. Totally unfair

1st almost a year ago I canceled an order and never got my money back. Today we went to the Houston museum of Natural History and the entire website was down so I could not even get to my Groupon. It was very frustrating.

Two packages were not delivered and although I paid them cash for the missing items they want me to accept Groupon Bucks to still spend money with them. I have been using Amazon and never had any issues with refunds or returns. Groupon is using COVID 19 to rip customers off. I do not recommend Groupon for online shopping.

I ordered an item that cost me $4.50 paid out Too MUCH for shipping and handling and didn't even get the product! I ordered 3 items 2 came and this one didn't! I have been emailing them/gave them phone number so we could communicate...still no item, no phone call, and no REFUND!

I placed an order for an item (AquaSonic Toothbrush) for what I thought was a great price, until I looked on Amazon and saw it cheaper there. I waited for the item to be delivered in which it never was. I contacted Groupon to explain the issue and they told me that they could give me a one time credit. They could either reorder the item or they could credit my account with "Groupon Bucks" (WTF?) I opted for the reorder, in which they provided me Groupon Bucks anyway and then reordered the item using the GB.

Two weeks later after the item had supposedly shipped, Fed Ex's tracking number said that the item was being held and needed additional approval from Groupon. After finally getting through to them and explaining the issue, Groupon was unable to tell me why my package was on hold and again offered to Reorder the item or provide me Groupon Bucks. I told them I wanted a full refund and they said the item was ordered with GB, they were only able to credit back in the original form of payment. (Are you serious?!) Since i vowed not to order ANYTHING ever again from Groupon, I told them to reorder the item again, which their process is the same. And here I'm waiting another 2 weeks on the delivery of this item. I'm highly upset.

Even though ok for Groupon to be late on delivery due to COVID 19 but ask for full refund on defective product one day After allotted 10 day return and told not possible. Don't order bamboo sheets. Waste of money and not as advertised. Throwing sheets out waste of 60 bucks

The customer service is horrible and rude. You only have customer support chat online. I purchased an iPhone it came all defective. They gave me a hard time about an exchange and made me jump through hoops. I sent the old one back with there label they issued me. They never sent a new one saying there was a discrepancy but charged me over $500. I've spoken to 8 different customer service reps and emailed the merchant support 3x. I'm out the money with no merchandise and they refuse to give a refund. Theyre still looking into it. I have the USPS tracking # that says it was returned but they said it's not scanned in so they can issue Groupon bucks. The behavior and lack of communication in this company is appalling. 10 weeks later still nothing. I attempt to contact them on a weekly basis.

We made the reservation at The Falls Hotel & Inn for March 2,2023,

Upon arrival, they offered an upgrade for $69. We accepted it, and to cut a long story short, we found bed bugs on the bed in the middle of the night. I took a video of it and quickly ran to reception to report it; however, no one was around. I took a video of that as well. I checked both washrooms, and no one was in there either. I returned to my room, and we started packing. We were here to celebrate our special day, but it was now out of the window. We dialed zero to speak with the operator, and William said he would visit us shortly. He inspected the room, agreed that it was the bed bug in that room that we captured on the video, apologized, and moved us to another room. We were terrified when he added that there was no guarantee for the other room as the hotel was old. Unfortunately, it was almost 1 am, and we had limited options. Thinking about it, now it explains why the central entrance door had broken glass when we checked in. There must have been some upset customers for similar reasons.

I asked to speak with the manager, who would only arrive at 10 am. Manager Tonya comes prepared with an attitude as she must be getting paid to handle such situations. So in total, we paid USD 109, out of which she refunded $10 for the room upgrade + $15 for the parking and said we couldn't do anything about the room charges. They have yet to send any inspection report either. Due to the bed bug infestation, this listing should be removed or flagged with the Ministry of Health. Tonya also advised contacting Groupon for a refund of the room charges.

I have tried chatting with multiple customer service agents who credited my account with 12 Groupon bucks, which is unfair. And trust me, this is not about money anymore. Our special day was interrupted with no sincere apology, and it's a shame that such vendors are getting promoted through Groupon. We trust Groupon, and because of that, we buy those products and services.

I recently paid for a voucher from Groupon which I used to fulfill a pesonalized order from a merchant who ignored the personalized instructions possibly conflating them with another order.

The merchant was unresponsive to requests to correctly fulfill the order- what I received was worthless to me. Since the merchant was not interested in having the order returned I prevailed upon Groupon to intervene.

Groupon refused. I would assume that when Groupon contracts with a merchant there is some agreement between the two to engage in sound business practices as, due the partnership of the two companies, the actions of one reflect upon the other.

The customer is not always right but when s/he is Groupon ought to be an advocate for the customer.

Buyers beware: Groupon has a slick process to snare customers for their merchants! Groupon makes you view the voucher in order to get to the merchant's details and 'fine print' - the 'fine print doesn't transparently communicate shipping costs, so you have to navigate to checkout to find out - a $4.49 sketchpad offer in Groupon would cost an additional $7.20 for shipping (merchant is Qualtry)- outrageous for a sketchpad! Try to get a refund? - No: Groupon says 'you viewed the voucher so we can't refund, trade or exchange" - but you couldn't find out you were being gouged by the merchant UNLESS YOU VIEW THE VOUCHER and started the redemption process! I've been up and down with Groupon customer service, with no change in outcome... very disappointed, and I will be sharing with anyone who will listen!

I am so tired of companies and businesses using "COVID" and now war to take advantage of people. Groupon has now joined the bandwagon. Everyone else is robbing people why shouldn't we. Eventually people will wake up they will not tolerate the lack of service and quality. I made a purchase via Groupon I realized they had my old address. No worries because there is a time window to edit or cancel at least that was the option I was given so I updated my address immediately. Company still sent to wrong address. There response was oh well nothing we can do. In my opinion the company Expert Deals robbed me. They say talk to Groupon, Groupon says talk to the seller lol It's a joke they both passed the buck. Not getting what I paid for means nothing as long as these greedy pigs make money. Done with Groupon and as for the little company Expert Deals You will fall. You are not big enough to be pigs and you will never get there.

I can not speak to a LIVE person, only email or chat and neither will respond back to me. The customer service is HORRIBLE. Good customer service is what promotes your business.

I ordered a 3 piece pet-food bin from Groupon on April 4th and it arrived on April 8th, so far so good. I opened the box and removed the bin and it has a crack in it. I immediately took pictures of the crack and the box just for good measure. I've been trying to find a way to contact Groupon to find out how I can send this back for a replacement but to no avail. The number listed tells you to go to My Stuff under your profile, and from there you should be able to get to where you want to be including contacting someone in customer service. After you've done everything as instructed, you end up back where you started from with no help at all, this is including following instructions online under "Contact Us". I feel like this is a great big scam and I won't be using Groupon again.

Groupon has presented me with some great deals over the years. Some of these deals have been wasted money (due to the fine print, not being able to schedule a good time with the vendor), while others have been very worthwhile.
I would caution anyone from adding their credit card to Groupon. There isn't a checkout page so as soon as you click the 'Buy" tickets/Groupon it'll charge your credit card. Groupon will then refuse to refund your order, even if you didn't intend to purchase the item or ticket. Be aware of this.

-Nick

Hello all: I have noticed a weird pattern over the past month concerning the multiple daily emails that Groupon has been sending me. The emails will contain products at an unbelievably awesome low price with a discount of up to 60%, however, when I click on the link the price is barely discounted enough to cover the shipping cost. I'm really disappointed in Groupon and I think I'm going to send them to spam from now on.

I stopped using groupon 5 years ago. Recently used them again with the same awful results. Some businesses look very bad at you if you are there to use their services for cheap and will use all types of tactics to get more money from you or waste your time by asking you to come some other time.
Worst thing is the 3-days cancellation period. It relies on the fact that most people even will not attempt to use the coupon that early.

Shipping takes way to long and the shipping and tax charges are to much. It's ok for things that just require a voucher but I will not order anything else that has to be mailed.

Groupon is a total scam! Everyowho participates in this racket is a fraudster, by all definitions, and I am tired of it!

Need to return items due to them being the wrong size, but when I fill out the form and hit "return", it keeps saying "oops; Groupon Goods temporarily unavailable or overloaded..." It's been saying this for 2 days. AND they also say there is on online chat for customer service help, but no link to that, and there is no phone help. I am SO disappointed. If you're CERTAIN a product or service will work for you, use this money saver, otherwise it's Buyer Beware.

I purchased oil change for $24.99 from Groupon. Total cost was really $60. Big rip off. Avoid using Jiffy Lube "deal". I called and complained because the receipt showed they performed services that we had not requested. Jose told me those charges will be removed, so I'll see if they follow through.

The rep did her job but it was very difficult to even get to speak with someone in the first place. Trying to find contact information for Groupon should be a lot easier. I do not feel I should have had to call in to get the status of a refund for an event that was canceled and not rescheduled. If I hadn't been able to find contact information, my canceled event would have been ignored totally. And then when I was told they could only refund with Groupon Bucks is unacceptable. I paid cash for the tickets and would expect to get a cash refund. I used to think Groupon was an upstanding company helping small business, but now I feel like they are only out to make money and scam people. I feel Groupon should be more understanding and helpful in this unprecedent time. Most companies are standing up and going above and beyond for customer satisfaction, Groupon is not one of those companies. I guess I'll be using Living Social more for my purchases going forward.

I purchased a three night stay at Royal Decameron In San Juan, solely because it said adults only! That was a lie! Groupon needs to do a better job at confirming what they are advertising. I advise to you all before purchasing a reservation at any hotel, go to the Hotel website and call them. Also read the reviews. Not making this mistake again! My husband and I wanted to relax and we couldnt because of all the crying from kids:

Made a purchase on Groupon, a couple of days later I received a shady email concerning Bank card I used, saying "bank was suspending my usage" and to click link in email, they couldn't spell either... did not open and when I addressed it with Groupon they sent me an email asking for everything but my entire card number which is suspicious in it's self. They should be able to check out the entire transaction via their system by just my name.