• Green Dot

Green Dot

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Overview

Green Dot has a rating of 1.16 stars from 672 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Green Dot most frequently mention customer service, debit card, and monthly fee problems. Green Dot ranks 19th among Debit Card sites.

  • Service
    303
  • Value
    297
  • Quality
    291
Positive reviews (last 12 months): 1.3%
Positive
2
Neutral
1
Negative
156
85
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Steer clear of these banks as they are the worse, ever, in every aspect of customer service.
  • There is no way to access your money other than using the greendot card.
How would you rate Green Dot?
Top Positive Review

“RIPOFF”

Tonja W.
9/7/23

DO NOT USE THIS CARD. I PAID 4 FOR THE CARD, PUT 20 ON THE CARD AND THEY TURN AROUND AND TAKE 1.50 MORE WHEN I SPENT 10. NO 800 NUMBER TO CALL. THEY WON'T GET ANYMORE OF MY MONEY. I'M SICK OF THESE SORRY $#*! COMPANIES RIPPING ME OFF. NEVER AGAIN $#*!S.

Top Critical Review

“Warning: this is 100% a scam”

Nathan C.
1/22/24

You cannot register or activate temporary cards. I've tested this out several times and have come to a firm conclusion. Whatever is happening in this company is obviously dubious, likely nefarious. Do not buy. Make a police report.

Reviews (672)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (188) dot card (49) bank account (29)
Thumbnail of user kristinl70
1 review
0 helpful votes
September 10th, 2019

It's quick and straightforward card even though the membership fee sucks. 9.99 every month adds up to $120 yr in fees. But you can't beat the early direct deposit

Thumbnail of user samanthah661
1 review
0 helpful votes
April 4th, 2022

I'm surprised at all these negative reviews. I've never had a problem. I agree the customer service isn't the best due to the language issue, but they've always been available to me. I get cash back every July. Really no complaints and very convenient

Thumbnail of user emilyr260
1 review
3 helpful votes
September 26th, 2019

I've had greendot for well over a year now and I love it. I get my direct deposits next day, sometimes same day. Low to no fees. They have a convenient easy to use app that sends the notifications I need. The couple of times I did contact customer service, the replied promptly and with detailed help. If you're looking for a great online bank, I highly recommend greendot.

Service
Value
Quality
Thumbnail of user dl279
1 review
0 helpful votes
September 2nd, 2019

I've had my account for years now & couldn't be happier! It's very convenient with little fees that are applied.

Thumbnail of user alanw255
1 review
1 helpful vote
September 9th, 2019

The charges for using atm's everywhere are through the roof... also the monthly membership fees are steep, other than that i enjoy getting paid two days early and the card makes things convenient

Thumbnail of user ashleyd243
1 review
1 helpful vote
September 11th, 2019

My only issue is with the cash back option having limits but my spending and depositing is not limited. It makes no sense to make someone wait an entire year for a 100 max cash back incentive. Will probably be changing to another prepaid for my online purchasing.

Thumbnail of user charlottem119
1 review
0 helpful votes
September 5th, 2019

I've had green dot for years. Love the stash option and a card for my spouse and I. Love the convenience. Wish there were more ATM options but it's still great.

Thumbnail of user nancyk79
25 reviews
41 helpful votes
January 15th, 2018

I had this debit card for a while and liked it a lot. I had no issues at all with the customer services. I would recommend this card to anyone. I must say they do charge a monthly fee which is the con for this card. The only way to avoid this monthly fee is to deposit at least $500-$1000. 00 on the card within a monthly time frame. And to keep that amount in the account. You see I deposited my tax return and that also helped with the monthly fees too. So before you sign-on, I say read the agreement well.

Tip for consumers:
There's a monthly fee $4.95 could be higher now like $5.95.

Service
Value
Quality
Thumbnail of user latarshah
1 review
0 helpful votes
September 5th, 2019

Its a good account i recently got my 100 cash back rewards with no issue. Im supposed to get paid on Tuesday with my job but greendot releases my funds on friday that's 3 days early and i love it

Thumbnail of user tammyw157
1 review
0 helpful votes
September 2nd, 2019

The only thing I had problems with was loading money at the store. It said I could load money to my Green Dot card at Walmart but when I tried to do that it declined my money load to card. All the other features and use of card work great for me and I really like my Greendot card.

Thumbnail of user codien
1 review
1 helpful vote
September 9th, 2019

I like the greendot card slot I use it for my every day bills and shopping and have never had a problem with the use of itand I like the fact that I can send money to other people that use the card without any extra charge to me and it's instantly transfer to the other party...

Thumbnail of user nallyj
1 review
0 helpful votes
September 5th, 2019

But wish they didn't charge too much for a monthly fee every month. Makes my check lower then what it actually suppose to be.

Thumbnail of user jimil1
2 reviews
0 helpful votes
May 29th, 2016

I get direct deposit on the card for over two years. Due to the amount of purchases and deposits, it costs me a total of $0.00 per month to maintain the account!

There is one issue that I am not happy with, they stopped allowing international transactions a couple of months ago. I am a hobbyist and collector and have purchased many many items over the years from all around the world. I have not had a single issue and even ran a dozen or so with Green Dot. For some reason, they no longer allow international purchases. I do not like that at all. I now have to go through the extra expense of Western Union money to someone if I want to use the proceeds on the card.

Other than that, Green Dot is great in every sense of the word.

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About the business

Bank smart with Green Dot online banking. No overdraft or bounced checks fees. Get rewarded with 5% cash back on your purchases. Free direct deposit paycheck or benefits and get paid early. Build good credit with our Secured Credit Card. Instant paymen...

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