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Green Building Supply has a rating of 4.59 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Green Building Supply most frequently mention customer service. Green Building Supply ranks 7th among Building Construction sites.
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I have been shopping here for more than a year and I love it. Every time I receive an order it is in perfect condition and it comes very fast! But the best part of this brand is the customer service team.
While I appreciate that this company stocks some safer alternatives, I found dealing with them to be disappointing. I ordered some flooring samples and when they arrived I noticed a chemical odor. I contacted them about this and received a vague, general reply. When I asked more specific questions I received no further response. I tried two different people at the company with the same results. As a result I don't trust this company and I wouldn't buy anything from them without doing my own research
The product came quickly and the service representative was friendly. My complaint is that although the product which was recommended to me by the service representative is effective, it has VOCs and this was not communicated to me. The room I am working on is indoors with only a small window, so it has been some trouble to ventilate. Had I known that this product had such off gassing, I probably would have covered the floor with snap-in, rather than spending hours removing the paint which is already a difficult job, and less pleasant with a respirator on.
I will order building products from this company in the future. Unfortunately I bought what I thought was a green product from another company to adhere wall tiles and it has been outgassing for months. I consulted with greenbuildingsupply to see what I could do to remedy the outgassing and they recommended a caulk to sell off the tiles, but it was only in white and though it claimed to be paintable, my paint, which was dark brown, did not adhere to the caulk.
Waited 2 weeks to receive a catalog item. Not too impressed by customer service to help speed up the process.
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Green Building Supply is a one-stop-shop for all your natural and eco-friendly home building products. On our website greenbuildingsupply.com you can effortlessly browse through hundreds of natural and non-toxic products — everything is well-organized and clearly defined with MSDS sheets on the contents of most products, reviews, spec sheets, maintenance and installation guidelines, and tips and tricks on testing for chemical sensitivity, working with green products, and much much more!
As a family owned company, we started in search of natural and non-toxic building materials to use in our own home. Our home is inspired by Frank Lloyd Wrights prairie style, as well as the ancient principles of Vedic Architecture.
In a small Iowa town, it was almost impossible to find products locally that satisfied our craving for natural beauty. Also in 1991 there was no internet, very few magazines, and scant interest in green building products.
We traveled around the US to locate beautiful natural products. Getting reliable information about the content of various products was the most challenging task; as at the time few manufacturers knew what would trigger chemical sensitivity in their products, or the impact their products would have on the health of the home owner and the environment.
Eventually we put all the pieces together and as natural healthy homes came into demand we were inspired to create a store to make these products easily available to others. Our first customers were our friends, many of them out of state, and some of them chemically sensitive. So far, we've helped thousands of people create new healthy homes, and we are educating more and more every day.
Thank you, Lucas, for reviewing GreenBuildingSupply.com on sitejabber. If you would please contact us with your full name and/or order number I could identify what product you purchased. The VOC content should already be available on our website. If it isn't, or needs to be more obvious, we want to fix it! Thank you, Joy 800-405-0222