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GreaterGood has a rating of 2.75 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GreaterGood most frequently mention customer service problems. GreaterGood ranks 3rd among Charity sites.
This company responds to reviews on average within 17 hours
No positive highlights yet
GreaterGood has always provided excellent customer service during the times we've been members donating monthly, and also when we only made 1x donations. They identify a variety of heartbreaking situations around the globe and provide a multitude of ways to donate and support. We are all accountable for not taking action to help those in need, and GreaterGood gives us the ability.
Purchased black PJ's with paw prints. The inside of the fabric is white and when you wash them the PJ's get pills (little white balls) all over it. I used lint brush to remove & washed again & same thing happened. I also bought a scarf that wasn't what I expected. Called customer service, can't return anything that the tags have been removed or not in original package. Explained these were for Christmas so all tags removed. Made no difference. Advised agent I would never purchase anything here again.
GreaterGood has always provided excellent customer service during the times we've been members donating monthly, and also when we only made 1x donations. They identify a variety of heartbreaking situations around the globe and provide a multitude of ways to donate and support. We are all accountable for not taking action to help those in need, and GreaterGood gives us the ability.
Products used:
I donate to charities I support.
I've shopped this site several times over 4 or 5 years. Have worn my favorite black long sleeve tee to work once a week over 3 years (RN, multi color paws match with different colored scrub pants & clogs!) ALWAYS get a compliment, usually end up seeing & sharing cell phone pictures of pets with my patients. Recently ordered/received 3 more work shirts because it's such a wonderful way to start a rapport. (Panda is a sleep shirt.) I have no complaints about quality or delivery time.
Tip for consumers:
I shop here to get cute stuff AND promote/give to Animal Rescue. I have NOT had a bad experience - although my daughter glommed/took the fleece jacket :) We both have rescued dogs and are advocates for rescue/adoption. When shopping a charity I do not hold the same service expectations as a for profit vendor. This site is like a BONUS - giving to a cause you love and receiving something in return.
Products used:
Boots, fleece jacket, long & short sleeve tees.
Not only was the service bad and i had to keep looking for my waitress but there was 7 dogs in the restaurant that i find disgusting. I'M HIGHLY ALLERGIC I felt uncomfortable the whole entire time. Dogs dishes on the floor? Really? You can't tell me all service dogs? What if the dogs needed to go to the bathroom? Disgusting! Food wasn't good enough to ever go back as well
DISGUSTING THE WHOLE EXPERIENCE!
Michelle, I think this review was meant for another company as we are not a restaurant. We are an online shopping site supporting People, the Planet and Pets. Please delete your review if possible and review the correct company.
Recently I purchased a scale from Greater Goods but it wasnt to the specifications I needed. Luckily Nick from CS reached out to me and offered up another scale they have that better solved my issue. I'm very grateful for their effort and for Nicks kindness.
-Calvin
I LOVE my new mask for only $5! It is very durable and even has pocket for a filter for added protection! THANK YOU SO MUCH!
Lisa,
We are very happy to hear you are enjoying your mask purchase. GreaterGood has worked hard at provided the items our customers need, especially during these unprecedented times. With the help of purchases of these types of products by customers like you, this is allowing us to continue to donate PPE to front line workers each and every day. So far, we have donated over 2 million masks around the world to areas and industries that need it the most. Thank you for shopping with us and supporting GreaterGood causes.
In April I ordered a pair of the flower Yoga/beach slippers. From the day they arrived, they've been extremely comfortable. The soles grip the floor very nicely, and the tops are SO PRETTY. I like the way my feet are able move and bend inside the slippers, thus exercising my foot bones and muscles. I do wear them only indoors because I want to keep them as clean as possible, and I also wear light little socks in them. The price was very reasonable (on sale for $11.99 + shipping). I liked them so much that I decided to order a second pair: the paw pattern. I also like that I'm able to help animals through my purchases.
Ingrid I am so happy to hear that you are enjoying the Yoga/Beach slippers. Footwear is a very popular product for us to offer our customers and I am happy to hear that you were so pleased with your purchase. So much so, that you decided to buy a second pair! We as an organization could not do what we do with as much impact as we have without the generosity of customers such as you. Thank you so much for supporting our causes! Enjoy your slippers!
Not only are they great products but wonderful prices and donate to shelters on EVERY purchase! I've been shopping with them for years and everyone I know who's received their stuff as gifts, love them.
Jamie
I am so pleased that you are enjoying shopping with us. We couldn't do what we do everyday to help Animal Shelters if it wasn't for customers such as yourself. We strongly believe in all of the causes we support and we are just as passionate about helping animals as you clearly are. Thank you again and thank you for supporting GreaterGood.
I have purchased numerous items in the last few years. I have always been satisfied with the products and the fact that it helps to feed animals, is a plus!
Products used:
Shoes, kitchen products, jewelry
Pam
Thank you for your kind review. We are happy to hear that you have enjoyed shopping with us and that you are supporting animal rescue. We cannot do what we do without people like you!
I ordered my shoes and i received them in a week i opened them tried them on perfect fit. I am so very happy with them. Will order from you again. Thank you
Mary - we are glad to hear that you received your order and are pleased with your selections. We strive to provide affordable products to our customers in the styles they like and we are happy to hear that we have hit the mark on this one. We appreciate your kind words and your order. Without individuals like you, it would not be possible for us to do what we do.
So far these are great! I ordered on Oct 5, and they were delivered Oct 13th. After 2 weeks of daily usage, they still work the same.
This site is so wonderful, you get to help fund items for pets by your purchase, theres also many other categories you can donate to, if you go to the main Greater Good web page.
Thank you for your kind words. Yes, we support and fund efforts for many great causes related to Animal Rescue, Breast Cancer Research, Autism, Literacy, Veterans, Diabetes, Alzheimer's, Hunger, and the Rainforest. Plus many other call to action efforts to support and assist in disaster relief and health crisis. However, we cannot do it without great customers that show their continued support for all that we do. Thank you so much for supporting GreaterGood and all our causes.
I have ordered numerous items from this site, and everything has been fine. I especially like their jewelry. I usually donate a few extra dollars to the charity for the free shipping, and always receive a certificate of donation right away.
Thank you for your feedback and sharing your experience with GreaterGood. We will have some jewelry items on sale coming up for the holiday's, so be sure to check back with our sites often. And thank you for donating to our various causes, we can't do what we do without you!
I have purchased 3 pairs of the sport sandals and have been very pleased with them. One pair I have worn part of everyday for over a year and they finally wore out yesterday. They are comfortable and true to size. The only issue is I wish that they came in a more neutral color so that I can wear them with more different color clothes. How about just black and white? I definitely will be ordering more as I need them. Love the coupons as I got a two for one offer. Thanks...
I have been quietly supporting and buying from this group for years. It's a daily way that I can help animals in need. Always happy with the quality and speed of shipping of the things I've ordered, and excellent customer service. I was not so happy with masks I ordered recently that shrank in the wash -- after all, you have to wash them frequently. However, that is the only thing I have been unhappy with in more than a decade. And even then, the masks are still cute and soft on the face and ears, just rather tight. GreaterGood does everything they say they are doing. It's not just a 'save the pets' group, but all encompassing, including charities for groups of people in need, wildlife and the planet. I love what they are doing, I enjoy reading the website updates, and I am glad that when I need to buy an item, I can shop here for it first and help someone else out in the process. The masks, for example, were 'buy a mask, donate a mask to a health worker, and donate several bowls of pet shelter food' with the single purchase of the mask.
Patti
Thank you for your kind review of GreaterGood. We do all that we can to help people, pets and the planet and we cannot do what we do without generous contributors such as yourself. Your support is greatly appreciated! I am sorry that you experienced some shrinking when washing the masks. As with most fabrics, there is some shrinking that takes place especially if washed in warm water or dried in the dryer. It appears from your statement that they are still able to be used but are a bit snug. The ear loops should stretch some after use, but we do also sell some masks that have adjustable loops that may be helpful also in the future.
I received my path to pink sport sandals, they are well constructed and I love the Black, purple and pink design. They are very comfortable too. I want to thank you so much for your website and May God bless you. I'll probably be back to get my granddaughter a pair at a later date. Again thank you for all that your company does for these charities.
Purchased a lovely memorial bracelet to remember my dear cat, Gizmo, but the money also went to feed shelter animals. Double win. Received a tracking number in a day or two went from UPS to USPS and tracking number worked for both. I look forward to doing business with them again.
I have ordered zillions of things from their sites for myself and for gifts. All our gift recipients loved the things and many of them now order from them as well. On occasion I have had to call Customer Service and received excellent service. They are very good about returns and/or exchanges too.
Jo W
Thank you JoEllen for your kind words and we are very pleased to see that you have received great service from our Customer Service team. We aim to do what we can to ensure that customers are 100% satisfied and if they are not, make every attempt to fix the problem. Thank you again and thank you for supporting GreaterGood and our many causes.
Ordered. Few times, have had no issues and have had good communication. Sometimes it can be hit or miss with any website.
Patricia
Thank you for your order! It is due to customers such as yourself that make what we do possible. We work hard to ensure that each of our customers has a good experience and appreciate you sharing that your experiences have been good!
Folks, it doesn't matter HOW your order was handled, whether the merchandise was pleasing to you, etc. The question at hand is, Do the funds from what we buy actually go to charitable causes?
Just because something was the wrong size, or the dye in it affected your allergies, has absolutely nothing to do with the most important question, and what I'm trying to find out, which is: Does ANY of our money make it to CHARITY?
Not only do they have great products at excellent prices, every item you buy donates to a charity. You can pick the charity or even donate without making a purchase. I love this site!
I ordered two tie dye tunics (buy one get one free) and I love them! They arrived quickly and are beautiful. I'm very happy with my order and will return for more shopping in the future.
I got 2 pair for my kiddos for Christmas. They are great quality and a super cute uncommon color! They LOVE them! Thank you! I came back and got puppy paw print shirts for spirit wear for their school too.
Beautiful sterling silver spinning ring. Beautiful bracelet of pink square quartz. My little Chihuahua loves her red and white serpa harness. Shipping was slow but I don't mind because my purchase paid for 3 meals for Veterans.
I ordered the slouchy Animal Rescue boots. They came quickly, despite it being a Black Friday special. They are super cute, comfy, and warm. I'll be getting the rest of my Christmas presents from them this year!
I want to say Thank You for the quick delivery! I have an employee that is leaving us in less than two weeks and I was afraid that I wouldn't get the order in time. I got it three days before! Was the Nepal jacket. She is from Nepal and she cried when she opened it. It is a beautiful jacket!
Tip for consumers:
I've ordered other items from this site and never been disappointed! Great quality! Just sad I can't find the back pack bag as I call it on the site anymore. It also is great to help fund bowls for our furry friends. Don't forget to click or tap everyday!!!!! Sorry I didn't turn it.
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The GreaterGood family of cause-related websites offer the public a unique opportunity to support causes, projects, and programs that they care about at no cost to them. Each person's daily click on the Click To Give sites displays sponsor advertisi...
Jill
Thank you for your kind review and I am so happy to hear you are enjoying our products along with supporting Animals. Your support allow us to continue to support our many causes including The Animal Rescue Site. However, the service we provide our customer is very important to us regardless of our mission. So if you, or any customer for that matter ever has an issue with an order or product, we encourage them to reach out to us so we have the opportunity to make the problem right.
Thank you again, and thank you for supporting GreaterGood and our many causes.