• GreaterGood

GreaterGood

Overview

GreaterGood has a rating of 2.97 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GreaterGood most frequently mention customer service problems. GreaterGood ranks 63rd among Charity sites.

  • Service
    19
  • Value
    17
  • Shipping
    17
  • Returns
    12
  • Quality
    16

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
20
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • so if you want shoddy products, long waits and horrendous customer service, this is the company for you.
How would you rate GreaterGood?
Top Positive Review

“Love GreaterGood”

Sabrena S.
10/24/22

GreaterGood has always provided excellent customer service during the times we've been members donating monthly, and also when we only made 1x donations. They identify a variety of heartbreaking situations around the globe and provide a multitude of ways to donate and support. We are all accountable for not taking action to help those in need, and GreaterGood gives us the ability.

Top Critical Review

“Poor quality”

Jaye F.
1/20/23

Purchased black PJ's with paw prints. The inside of the fabric is white and when you wash them the PJ's get pills (little white balls) all over it. I used lint brush to remove & washed again & same thing happened. I also bought a scarf that wasn't what I expected. Called customer service, can't return anything that the tags have been removed or not in original package. Explained these were for Christmas so all tags removed. Made no difference. Advised agent I would never purchase anything here again.

Reviews (102)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user paulal571
1 review
3 helpful votes
January 2nd, 2023

Love the dresses and purses. Love that proceeds help animals but hate that you cannot exchange dresses due to size issues. I bought two identical dresses in the same size just different patterns. One fits beautifully and the other one is way too small. A previous dress I bought I used the sizing guide again and ordered it... That one was way too large. This makes me very cautious when ordering clothing since you are stuck with whatever you buy. The website explains that they do not do exchanges for size issues. Because of this size inconsistency and their inability to make things right I will not be ordering any more clothing from this website which is a shame because there are some really cute things that I'd love to have.

Tip for consumers:
Sizing is completely random. One dress I ordered in the same size but just two different prints and one fit perfectly and the other was too small. The third dress that I had ordered previous to those two I use the sizing guide and it was way too large. They do not do any returns or exchanges for items that do not fit correctly. Whatever you buy you are stuck with.

Products used:
Loved the paw print handbag. The little plastic/ rubbery outdoor shoes even though those ran very small I can still use those.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieb757
Jodi H. – GreaterGood Rep

Paula, Thank you for taking the time to review us. I would be happy to look into your exchange request. The only reason we would not allow an exchange is if it was an item from a 3rd party shipper as all sales are final on 3rd party products as it states on our product page and return policy. If you would be able to provide me an order number or email address to research your order, I would be happy to do that.

Thumbnail of user brianh1256
1 review
4 helpful votes
July 21st, 2020

Ordered a pair for shoes for my wife. They came in adequate time and were as expected. No problem with the purchase.

The problem begins after. I started getting unsolicited email from them every day in my inbox. After unsubscribing at least 5 times with no results, i contacted support. They did remove me from there list, but only for a month. Now these unsolicited emails are back again. I pride myself on not having a lot of junk in my inbox. Please whatever you do do not give them any email or other info.

Thumbnail of user crystalj271
1 review
1 helpful vote
February 11th, 2022

02/11/22
I placed my order, they took my payment & canceled my order! They need to make it right!...

Service
Thumbnail of user julieb757
Jodi H. – GreaterGood Rep

Dear Crystal,

I believe I found your order that you placed on Friday February 11th. This order is showing that it was automatically canceled by our system as it detected some characteristics of possible fraud. This is a build in security measure that analyzes orders and cancels them automatically. In review of your order, it doesn't look like there was anything in particular that may have driven this cancellation and I apologize for the inconvenience. We can either refund your money or we can reship your order to you. We would be happy to make this right for you! Please contact our customer service department with your order number or email address and we can honor which ever option you choose. Customer service can be reached at 1-888-355-4321 Monday - Friday from 8:00am-4:00pm Central Standard Time. Or, you can email us at customerservice@greatergood.com.

Thumbnail of user rickw325
2 reviews
6 helpful votes
June 18th, 2019

I ordered a Paw Print pair of rain boots for my wife. Immediately realized the size was wrong. Couldn't find a way to cancel online. Sent a message within minutes requesting to cancel (Sunday). Ordered the correct size minutes later on separate sale.

Monday morning I get an email stating that they are so efficient that the order could not be stopped. I would be permitted to return them after receiving but I would have to pay for return shipping after paying to rush them to my home. I got shipping notices about 2 hours later, but the shipper hadn't received yet.

This seems unusual. If true, then they have built in a problem into their over efficient machine. I gave plenty of notice to stop the waste of my money. I will spend more on shipping both ways than the cost of the boots I wanted to buy. Maybe they don't care that I will never do business with them again. Maybe they can make it up on volume. In my business I do what is right for the customer, even if I leave a few dollars on the table for next time. Seems like the name is misleading.

Thumbnail of user julieb757
Jodi H. – GreaterGood Rep

Thank you for your feedback regarding your recent shopping experience on our site. Customer Service is not supported on a Sunday so we were unable to respond to your request until our regular business hours on Monday. We understand that mistakes can happen but as our fulfillment process is highly automated we are unable to cancel an order once it has been submitted. There is a very narrow window of time available to catch an order before it moves onto the next stage in the fulfillment process and due to it being outside our business hours we were not able to catch it in time. This order is eligible for a return for refund per our Returns Policy, if you have further questions please contact Customer Service at 1.888.355.4321. M-F 7:00am-5:00pm CT.

Thumbnail of user sheryllb
1 review
16 helpful votes
February 12th, 2016

I just received an order of clothing. I immediately washed all items as I am allergic to clothing dye. One tunic did not have a care label so I washed it on the "Gentle" cycle. The shoulder of the tunic fell apart in the wash, so I contacted the company. Their response? "It was hand-wash only so we can't replace it." There was no care label... really?

Thumbnail of user karenm947
1 review
2 helpful votes
December 14th, 2018

I ordered 2 mugs early November. I never received notice of shipment. When I contacted them I was told they would be sent out and I would receive by 12/06. Contacted on 12/11 since I still hadn't received them. On 12/14 I was issued a refund. Wanted the mugs, they were Christmas gifts. Not happy at all.

Thumbnail of user stephaniec44
1 review
16 helpful votes
January 7th, 2015

I ordered a necklace from this company. The first time I wore it, it broke. I emailed the company about the broken necklace. The customer service rep asked me for the model number. I did not have the model number, so I sent a photo of the item. After sending the photo, I was told it was past the 45-day return window, so they could not help me and would not be replacing or refunding the item.

Thumbnail of user kathleenb47
2 reviews
16 helpful votes
September 13th, 2016

I purchased a lot from this company and I never sent anything back or complained until I ordered Cat's of many Faces hobo. The lining tore very easily and after it did I went onto their site and looked at the review's and 1 person had the same hobo as I bought replaced and 2 other's complained of the tearing as myself. Customer service (Bashie English) tole me that no one else complained about the hobo and the defect must be on my end. I went back to look at the review's and the hobo and review's were taken down. And after all I have spent on their product's. They refuse to do anything. I will never order from this site again!

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

The GreaterGood family of cause-related websites offer the public a unique opportunity to support causes, projects, and programs that they care about at no cost to them. Each person's daily click on the Click To Give sites displays sponsor advertisi...

Company Representative

Thumbnail of user julieb757
Jodi H.
Typically responds within 17 hours

How do I know I can trust these reviews about GreaterGood?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GreaterGood?