• Gray and Sons

Gray and Sons

Overview

Gray and Sons has a rating of 4.89 stars from 285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gray and Sons most frequently mention customer service. Gray and Sons ranks 35th among Fashion Jewelry sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
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8
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How would you rate Gray and Sons?
Top Positive Review

“Stunning and elegant jewelry and watches!”

ANTONIO P.
10/29/23

I have purchased a pocket watch recently from Gray and Sons Jewelers online, I email them to ask of more detail, they replied back to me right away, gave me full detail information about the watch. I purchase the watch from them, and it was delivered it to me in 3 Days. The gentleman that helped me, his name is Rich, he was very professional and kind. The watch was packaged with a special touch and lots of care! I am a very happy customer, I highly recommend Gray and Sons Jewelers, for their high quality, stunning and elegant jewelry and watches. I will buy again from Gray and Sons Jewelers. Thank you, Gray and Sons Jewelers, I appreciate your professionalism and excellent customer service!

Top Critical Review

“STATUS BRANDS MEAN NOTHING!”

Lin K.
6/26/20

Even $20 vermeil watches fare better than the trade-in I received, not the original online watch I selected in a triangular horizontal face. My trade included a Cartier pen, both trade-ins from another customer. Aside from no paperwork & excessive appraisals, in my opinion, I was taken advantage of. G&S got an 18K Santos for a cheap alleged Cartier wrist watch, pen & minor cash. At 67 then, I believed I could trust this company. Don't learn this lessen at 67, or 70!

Reviews (285)

Rating

Timeframe

Other

Thumbnail of user antoniop309
1 review
0 helpful votes
October 29th, 2023

I have purchased a pocket watch recently from Gray and Sons Jewelers online, I email them to ask of more detail, they replied back to me right away, gave me full detail information about the watch. I purchase the watch from them, and it was delivered it to me in 3 Days. The gentleman that helped me, his name is Rich, he was very professional and kind. The watch was packaged with a special touch and lots of care!
I am a very happy customer, I highly recommend Gray and Sons Jewelers, for their high quality, stunning and elegant jewelry and watches. I will buy again from Gray and Sons Jewelers.
Thank you, Gray and Sons Jewelers, I appreciate your professionalism and excellent customer service!

Tip for consumers:
No, they are very professional!!

Products used:
Hamilton 950 pocket watch with 23 jewel's.

Service
Value
Shipping
Quality
Thumbnail of user stevez500
1 review
0 helpful votes
January 19th, 2023

I purchased a used watch that arrived in the excellent shape it was represented to be by Viktoria. Great customer service that treats its customers with respect.

Steve Z

Service
Value
Shipping
Quality
Thumbnail of user jeanv10
2 reviews
5 helpful votes
May 22nd, 2021

A very long-time customer - the best customer service and best repair service. We own many nice watch brands that at one point I thought who wants these things. When you send them to the brand serving departments, it is so expensive you think whoa, do I really want this watch anymore. I am so, happy I found them a long ago - what surprises me more is that their customer service has never changed. Thank you

Tip for consumers:
You will not find better customer service or professional watch repair and service for, luxury watches unless you wish to be ripped off by the brands service departments. I
Am a long time customer you started to wonder if I wanted these expansive watches and the maintenance required. Gray and Sons offers great warranties and put their services against the best of them and I have. Gray and Sons has !

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannys348
1 review
0 helpful votes
August 24th, 2021

"As the most respected name in time wear, a Rolex watch is more than just a stylish choice. Find the certified pre-owned one today!
"

Thumbnail of user cathys593
1 review
0 helpful votes
June 29th, 2021

My total experience with Viktoria was a complete dream!
She is the genuine article. I so look forward to many more purchases with her help and expertise. Thanks again sweet woman, and be safe there in Surfside.
Shout out to Paul Hirschhorn for his recommendation.

Tip for consumers:
No tip
It’s perfect

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user kenj178
2 reviews
34 helpful votes
May 12th, 2020

I purchased 3 new watches from Gray and Sons. WOW was I excited to get them today. BETTER THAN DESCRIBED. Viktoria was amazing. So helpful. The boxes and papers were all as described and Viktoria was so good to work with. Everything was perfect. I anticipate I will purchase many more watches. They were very patient with me and allowed me to think about it over the weekend. Great people, GREAT PRICES, WONDERFUL HELP. Thank you for everything. They get new things every day. I hope to be one of their best customers. I love it when I get treated with honesty and respect. KJ

Thumbnail of user katherineb387
Katherine B.
1 review
10 helpful votes
April 8th, 2020
Verified purchase

Fun exciting. Lots of beautiful choices. Loved my selection. It was just to big of a piece for my finger. Gray and Sons has beautiful choices . Will definitely use them again. Thank you

Thumbnail of user bobg146
Bob G.
1 review
12 helpful votes
February 7th, 2014
Verified purchase

The only issues I had were a lack of initial communication (which was very easily resolved), and shipping speed (which was entirely due to inclement weather, and no fault of Gray & Sons). I was very pleased with the responsiveness of the customer service personnel I spoke with on the phone, and I would buy from Gray & Sons again.

Thumbnail of user juliov221
1 review
0 helpful votes
April 30th, 2022

Upon retiring I bought a watch. God had already provided me a parachute by placing me in a job I should never have worked at. Come to think of it, it was that job that provided purchase of the watch here mentioned. I am building a photography / videography / recording studio to help at risk kids. Meaning I do not wear my watch everyday. When I first received it, I placed it away for safe keeping. When I did use it for the first time, I knew nothing about unlocking the crown or day or date change. Well I call and the lady that sold me the watch and she was wonderful. Per phone I learned to do so. Again I placed it down for a few days and when I went to use it, the date would not change. I mailed it back, and it returned on time right date. I laid it down and again no date change. I did some research and found what to do by other watch repairmen and got instructions and also learned that indeed, I had purchased from a very reputable firm. So, today I call her again. She put her watch expert on speaker. He told me some things the other repairmen had not. Simple things like winding date by turning left not right. I did as instructed and I must own up to it, the watch was always in mint condition. I am very pleased and appreciate this company. By the way, I also bought a watch for my loving wife. True story. Thank You Gray & Sons for your integrity, and well wishes you place in all your boxes. Blessings to you and all your households. One dedicated customer. JV San Antonio Tx. Today I give God all the glory.

Tip for consumers:
Upon buying a vintage Rolex, do some research. I did some and lucky for me Gray & Sons taught me the rest. They took great care of my retirement gift. Thank you Ms. V

Products used:
A mans Rolex and a Ladies Rolex

Service
Value
Shipping
Returns
Quality
Thumbnail of user link17
2 reviews
10 helpful votes
June 26th, 2020

Even $20 vermeil watches fare better than the trade-in I received, not the original online watch I selected in a triangular horizontal face. My trade included a Cartier pen, both trade-ins from another customer. Aside from no paperwork & excessive appraisals, in my opinion, I was taken advantage of. G&S got an 18K Santos for a cheap alleged Cartier wrist watch, pen & minor cash. At 67 then, I believed I could trust this company. Don't learn this lessen at 67, or 70!

Thumbnail of user margaritac28
Margarita C.
1 review
14 helpful votes
August 4th, 2019
Verified purchase

Love it excellent service and price. My beautiful gild gold watch is in pristine condition. I'm so happy that I'm buying another watch from them as my me myself birthday present! Thanks!

Thumbnail of user frederickh39
FREDERICK H.
1 review
14 helpful votes
April 19th, 2014
Verified purchase

Jackie March called me last week and encouraged me to make an order to use my promo discount. My wife absolutely loves the tri-colored 14k earrings with rubies, emeralds and sapphires accented with diamonds. Your appraised value is almost double what I paid. We are extremely pleased with G&S values and service. We have now owned our 4 Rolex watches for almost a decade and each wear one every day. My wife is looking forward to wearing her new earrings in NYC for a formal affair in a few weeks. Thank you very much!
Fred (& Margaret) DiRienzo

Thumbnail of user jeffg397
Jeff G.
1 review
11 helpful votes
August 12th, 2019
Verified purchase

Gray and sons always exceed my expectations. Customer service is always there when you need them 24/7. Items are exactly as described and well taken care of. Gray n sons are my go to company whenever i need a new or like new timepiece. Thank you Gray n sons.

Thumbnail of user leslief51
Leslie F.
6 reviews
10 helpful votes
May 27th, 2017
Verified purchase

I have a "Happy Birthday Coupon" which I wished to apply to this order, in the amount of $300.00!! The coupon Promo Code is HPY300. For some reason, the check-out here did not let me apply this coupon!!!!!! Would you PLEASE adjust the total of the order? I would appreciate it!! Otherwise, I may have to return part of this order. Please contact me and let me know if the adjustment has been made.
Thank you kindly,
P.S. My birthday is tomorrow, May 28th!!

Thumbnail of user davidl593
David L.
1 review
0 helpful votes
September 5th, 2015
Verified purchase

Your catalog , which I received today (AUGAC6MO) listed the price of the item I purchased at a sale price of1,200.
But I believe you charged me a "bit" more than that. Also there was a discount offered if I submitted my E-Mail.
Please ship the item ASAP as it's a gift for my wife, but could you please let me know if I read your ad incorrectly. But, as I said, please ship it ASAP!

Thank You For a Wonderful Catalog!

Thumbnail of user sandrah233
Sandra H.
1 review
0 helpful votes
July 4th, 2020
Verified purchase

I have purchased items from Gray&Sons before and have been very pleased with both the items and your service.

Thumbnail of user anthonyi26
Anthony I.
6 reviews
1 helpful vote
April 8th, 2016
Verified purchase

Nice product , it was competitively priced . Only thing was the band was super small and I had to pay another store to add links . But overall a great experience .

Thumbnail of user maryh437
Mary H.
2 reviews
13 helpful votes
August 14th, 2017
Verified purchase

You are just about the only dealer offering replacement bands for a Rolex Chameleon watch-the style that has a slot under the face to slide a strap through. I would order straps in more colors if (1) you offered more colors, and (2) you provided choice of buckle colors! But delighted to have found you.

Thumbnail of user georges285
George S.
1 review
12 helpful votes
July 24th, 2014
Verified purchase

good experience, although I would prefer more pictures of the item. Also, I could not figure how to track my order........no idea who the carrier would be, or when it might arrive. Online, that is. I was too busy and traveling to call and check by phone.

Thumbnail of user davidp505
David P.
1 review
0 helpful votes
July 7th, 2017
Verified purchase

Everything was good, just felt that $20 is a bit excessive for two watch straps. Shipping seem a little long. No follow-up on tracking number, had to call in myself.

Thumbnail of user steliann1
Stelian N.
1 review
11 helpful votes
November 7th, 2016
Verified purchase

My first time doing business with Gray and Sons , but definitely not the last , very nice and accommodating, very good quality and competitive pricing, there is no reason to make them my to go store , thank you

Thumbnail of user maxh69
Max H.
3 reviews
10 helpful votes
December 3rd, 2014
Verified purchase

I think you need to do some maintenance for your website as it's a little glitch happy, but it's easy to navigate.

Thumbnail of user gregorym138
Gregory M.
1 review
0 helpful votes
November 26th, 2018
Verified purchase

Your catalog beautifully presents your inventory and your website further expands the details of each item - making a selection a pleasurable experience. Thanks!

Thumbnail of user mannyl6
manny l.
1 review
13 helpful votes
October 8th, 2014
Verified purchase

I ordered a watch strap but unfortunately I did not order the correct size. I contacted Gray and Sons and was informed that they did not have the right size. They requested that I return the strap and they would give me a refund. Rich Finlinson was professional and informative.

Thumbnail of user rozanna
Rozann A.
1 review
10 helpful votes
December 10th, 2016
Verified purchase

This is the only website (and I have looked at LOTS) that had the Corum watch strap that I wanted - a black lizard. It also had information/guidelines about how to determine the correct size.

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From the business

The primary focus of our company has always been selling meticulously restored & like-new condition Certified Preowned watches and one-of-a-kind estate jewelry pieces, but we can also special order unused watches from most of the famous Swiss Brands and have an impressive selection of modern jewelry as well as diamonds of all types & qualities.

We are always acquiring new watches and jewelry pieces, so check our website frequently, or sign up for our free monthly catalog. If you have an item that you are interested in selling, we can help sell your piece

Our Swiss-trained watchmakers are experts at restoring watches to their original like-new condition. We are one of the preeminent locations for Miami watch repair - and around the world. With six in-house Swiss-trained watchmakers with over 150 years combined experience to handle all your watch repairs and service issues. If you have a watch that is not working as it once did, send it to us. You will be amazed at your new watch. Our Miami Beach showroom is located across from the world renowned Bal Harbour Shops, and we have been doing mail order business with customers around the country, and even around the world. If you are ever in the area please stop by, we would love to meet you.

Business History

If you happen to be shopping at the world renowned Bal Harbour Shops in Miami Beach, Florida and look through the palm trees and flowering shrubs across the street, you will notice the store front of Gray & Sons Jewelers. At first glance it might just look like any other fine watch and jewelry store. But when you walk in and see the brilliantly lit cases filled with sparkling jewelry and shining watches, you begin to catch a glimpse of the magic that has made Gray & Sons Jewelers one of the largest purveyors of pre-owned and new watches in the world. To see the real magic at work, you have to take a step into the offices behind the store. This is where Gray & Sons runs an operation that continues to drive their business to dazzling new heights.

Gray & Sons owner, Keith Gray, started the business in 1980, when the price of gold was high and people were selling their gold heirlooms for cash. Keith started buying gold watches and jewelry and quickly realized that he was acquiring some very valuable pieces. His collection of vintage and pre-owned modern watches grew rapidly and with it grew the scope of the entire business. He started selling and trading at various antique, watch and jewelry shows and then opened a showroom in Miami Beach. From that time, Gray & Sons began to distinguish itself from other dealers through its meticulous restoration of watches, its encouraging customer service, and its ability to reach customers across the country and the world.

One of the things that separates Gray & Sons from the competition is its on-site restoration facilities, where five Swiss-trained watchmakers with over 150 years of combined experience, and jewelers meticulously repair and restore vintage heirlooms to like-new condition. All certified pre-owned watches undergo a rigorous 86-step inspection and restoration process. They are so confident in the quality of the timepieces they sell that they proudly offer their exclusive 12 month warranty on all watches and a 24 month warranty on all Rolex watches. When a watch leaves Gray & Sons (whether the watch is 5, 10, 20 or even 50 years old) it is in pristine condition. And to ensure that the watch stays that way, Gray & Sons offers its exclusive "Like New for Life" program to all customers who make a pre-owned watch purchase of $2000 or more. This program offers a free annual polishing, detailing, pressure testing, and battery replacement for the life of the watch. Service like that is priceless.

You can think of Gray & Sons as a pre-owned car lot for all the finest makes: Rolls Royce, Mercedes, Lexus, Porsche, BMW etc. But the pre-owned "cars" that Gray & Sons offers are Patek Philippe, Rolex, Cartier, Audemars, Vacheron, Breguet, Piaget, Bvlgari and more. They have a wide selection and offer unique models that are hard to find anywhere else.

Another key to Gray & Sons' formula for success is the reach they have across the country and abroad. Even with one location they are able to show their merchandise each month to tens of thousands of people all over the country and the world through their full color catalog. Gray & Sons produces a monthly 32 to 48-page catalog filled with hundreds of full size pictures from their watch and jewelry inventory. Most of the items are one-of-a-kind and many eager customers anxiously await the arrival of their catalog in the mail so they can rush through it and call in for certain items before they are sold. To off-set the anticipation some people have about buying something that they haven't been able to physically hold and examine, Gray & Sons ships out all pre-owned items with a 10 day no-questions-asked return policy for an exchange or full refund.

The Internet has also provided Gray & Sons with a medium for reaching people around the world. When they launched their website www.grayandsons.com they were among but a few e-commerce sites offering fine watches. As time went by they saw more and more competition build online watch stores. Battling in the e-commerce watch market has been an upward climb and has required continuous labor and innovation. Even today though in an environment flooded with watch dealer websites, grayandsons.com stands out due to its stellar after-sales customer service and knowledgeable watch and jewelry specialists ready to answer questions six days a week. With the right mix of marketing, customer service, and excellent product offering Gray & Sons continues to increase its amount of online business.

You might have seen some of Gray & Sons' advertisements in luxury magazines and certain newspapers, they advertise across the nation. However, with 70% of the business coming from repeat customers and referrals, it is a stellar reputation of excellence built since 1980 in the watch and jewelry business that has made Gray & Sons one of the more recognizable names in the industry.

info@grayandsons.com | 9595 Harding Ave., Bal Harbour, FL 33154 | +1.800.705.1112

Company Representative

Thumbnail of user graya1
Keith G.
Owner
Keith is the company's primary international buyer and the visionary of Gray & Sons marketing. He is particularly proud of the team that he has helped train over the years to become specialists in this field. Having taken many seminars on personal & corporate effectiveness, Keith strives to keep his company on the cutting edge of this industry. He loves working, collaborating, doing restoration of watch bracelets/watch cases and doing what most jewelers/specialists would consider too difficult or impossible.

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4.9
285 reviews
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