Gravity Defyer

It's been 7 months since I purchased and worn these sneakers. I am a real customer and let me start by saying BRAVO GRAVITY DEFY. I had given all hope until I came across these shoes. I have the worst plantar fasciitis there is so imagine my surprise when the shoes actually relieves my pain. I am a customer for life, with tears in my eyes I say THANK YOU

I have worn a pair of GDEFY atheletic shoes for appox. 7 months. I am 71 and have had back surgery 3 years ago. I had not been able to walk more than 50 yards without experiencing severe pain in my lower back. Wearing my GDEFY shoes I was able to walk without any pain for a much longer distance. I have been wearing SAS shoes which are very good shoes, but the SAS did not stop my lower back pain. I believe my GDEFY shoes are responsible for eliminating my lower back pain. I now own 3 pair of GDEFY shoes.

I ordered this sandal pictured here; https://www.gravitydefyer.com/tb7217fp-womens-ortal-sandals-blush, but instead was sent the sandal pictured in this link. https://www.gravitydefyer.com/tb7215fwg-womens-upbov-sandals-white-green. If they don't have the shoe you ordered they will send you another shoe. But they are not going to refund you. The code on the return slip didn't work. I emailed and emailed before a couple of days later being sent a return label. I immediately sent the sandals back unworn and well within the 60 days and they refuse to refund my money. They said the shoes have to be in like new condition. I didn't wear the shoes. I sent them back as soon as I was emailed the return label. What more could I do? Nothing, because their system is set up so that returns won't be accepted. This shoe was $80, I used a 20% off code, they sent me a $49.99 sandal instead. I'm owed $64. Buyer Beware!

I printed out the sizing guide and confirmed that I wear a size 6, as in most of my other shoes. When I got these, they felt closer to a size 5. They were short and tight. Since it is holiday season, I wanted to return these and try again another time. At check out, I had clicked the "Free Home Try On! No risk. No charge. No kidding." option. So, I was surprised to see that I will be charged a return shipping fee of $9.95. Customer Service said that they could not credit me the $9.95 and tried to get me off the phone. I asked to speak to a manager and was told that she was busy with another customer. The agent assured me that the manager would return my call the same day if I left my phone number. I have not received a call. I did give my order number, so maybe there will be some follow-up. I feel scammed. I have ordered through Zappos many times and had excellent experiences. I have never been charged for returning shoes that didn't fit. I could have ordered GravityDefyers through Zappos and not had this issue. I do not want to interact with a company that misleads you into believing that you can try their product but will incur a $9.95 fee if you do not like it. It is just wrong. The shoes seemed well made and they came highly recommended by a friend. Do not trust their website. I have not given up but am not optimistic as two promises have now shown false.

This place has great ads and you would think you are getting a shoe that would make you feel better like magic. I read the instructions about breaking them in slowly. The catch is if you want to return them they have to be like new. I thought the uppers were made of the cheapest material I had ever seen on a shoe. Not only did it look cheap and feel cheap, mine had the beginnings of a spot that was going to unravel. The shoe strings were also the nastiest cheapest things I had ever seen or felt. Mine also hit my ankle bones when I tried them on so they were never going to be comfortable. I packed them up and sent them back within a week of receiving. Then it took me over 2 weeks and 2 phone calls to get my refund. The second woman I talked to was also a snotty, condescending twerp. She told me I would get a refund within 2-3 weeks if they found the shoes to be in like new condition. She also said they had just received the shoe on the 29th although the FedEx tracking system said they were delivered on the 15th. Amazingly I received the refund the next day. This is not a company I want to do business with.

I ordered 2 pair for me and the hubs, and they were too tight for both of us, husband went with another company and loves those shoes for his plantar fascia. I decided to give them another chance, so I order another, same pair in diff color in wide and one shoe was tighter than the other, seem to be made smaller, wore them around house for 1/2 hour, and still didn't work for me, so I sent them back. Got an email from them that the shoes were not in new shape when they got them, and they want to give store credit. I want my money back, I sent them back same day, only wore half hour, so don't know what type of scam they are pulling, but if I wanted a stinking store credit, I woudn't need to keep sending back shoes. I cannot wear anything nor do I want to order anything more with them, so now trying to get my money back, as I know they are not truthful in the shoes that I sent back. I would NEVER ever order anything from them again, buyer BEWARE of this company. My sister was getting ready to put an order in, and after she seen what they did to me, she will not order from them either. Shame that you trust companies to treat you right, and then the just want to scam you and take your hard earned money.

I checked them out online, talked to a rep, asking if the shoes were true to size. He assured me that they were. I ordered 1 pair because I was on my feet, on cement, working 8 hours a day. I thought it would ease the stress on my feet because the shoes had springs in them. There was a 30 day guarantee on them and I asked the rep "What if they don't fit right and I have to return them? Does the 30 day return start over?" He said "No, you will just have whatever days are remaining on that order." It took about 2 weeks for them to come in. They didn't fit right. I sent them back within the same week. I insured the pkj. They sent me an email when they received it and said they would process a refund within the next week or so. It took emails and finally finding where they were located, notifying the BBB in that area and then after 3 months, my money was finally refunded. I reported this on another site, measuredup.com also. I want people to know. Sadly, I had not looked at the reviews on that site until I had my problem with them. I was not alone in that. Many, many people had the same trouble as I did. I would not even give them one star but I had to do at least that to submit.

I purchased 3 shoes with this Brand with the Gravity Dfyer company. Then after a year, so sudden we noticed that the front and side it's netting, so i emailed them, and had me sent a photo from front, side and bottom, the shoes i hardly wear and they said that they base it on their investigation that they will replace it and extend the warranty, although i bought this shoes more than a year. But we hardly wear this shoes. So i sent back the 3 shoes and the $29 plus for S/H. The shoes was shipped back to them on April 24,2022 and they recieved it in April 27,2022. So i called today May 10,2022 and this two people that i speak with, one is really rude, very rude, the next one was arrogant. So sudden she sounded like asking me all this question, i was like, well i was told to send the shoes back and they will replace it. They must have seen it that the shoes still not being abused. And still in a good shape, except it was netting. I even recommend this shoes to all my Co. Workers. And bought the shoes. And even some of my families bought this shoes. I was told to send it, then when i was following it up, it sounded like they don't wanna do what they promise me. I wish i can post the email on here. The customer service really bad. One of this customer even hang up on me, because i said a lot of thing. And said she could not address the issue, so she said she will hang up the phone. So she did. But i called back. Then they sent me all this email. And said it will take 5-7days to process. And when i emailed them, they did not bother to reply on my question anymore.

Horrible customer service too bad the shoes are good but not worth the hassles and if you speak with "THE SUPERVISOR RUTH" you will be talking to a wall.

I had purchased a pair, waited for delivery, tried them on and had to re-order... wait for delivery again... tried on the 2nd pair and that's honestly the only downside. I have been wearing the GDefy Mighty Walk sneakers with insoles (included) now for about a year and once you get your correct fit... these shoes are super comfy and supportive. I definitely feel the difference between GDefy and previous footwear. They are supportive, comfortable and lightweight. I bought and wear the Mighty Walk; haven't tried on the Ion though. The Mighty walk sneakers are breathable so my feet don't sweat, but they are not water-proof or resistant so I dont recommend wearing them on rainy days and obviously not in snow either. Traction is fine. I have never slipped in the entire year wearing them. Also the material hasn't separated nor has the sole worn unevenly which I have experienced within the first year with other shoes such as Skechers, Dr. Scholl's and Merrell. The most important feedback I have regarding these shoes is the sizing since they're made in China, sizing seems to be a real issue; quality is not an issue at all however. All the footwear I have bought has always been size 10 Wide. But I have found with Gravity Defyer that I needed to increase both the size and width to the next possible increment. My GDefy Mighty Walk shoes that actually fit after trial and error are size 10.5 XW (extra wide). So go ahead and order confidently but order a half size bigger and possibly go wide or extra wide.

Poor design not for normal foot wear. Sole was too hard, odd look, sore legs. No refund issued, only a store credit.

I spent two and a half hours this morning, trying to order a pair of your shoes that I desperately need to have here before my surgery next Tuesday. Your web site had technical issues and it would not accept payment. My wife tried a credit card of her own, and it has a $30,000 thousand dollar limit on the card. Your web site rejected it so she called her bank. She was nearly late to work, and she waited on hold while she was transferred several times to other representatives. When they finally got her to the right person, he told her that there were no security blocks on her card, and that the failed transaction with gdefy had not raised any red flags on her account. We tried to complete the purchase again, and your web site again declined to process the payment.
I took out one of my own cards, which had a zero balance on it; a Mastercard. I cleared the browser and logged back into the web page once again. I input the card information and carefully entered the CVV code. Your web site once again declined to process the payment, so I called my bank and spoke to them about the issue. The banking representative assured me that no security blocks were placed on my card, and that no flags were raised about the transaction. She told me that the transaction had been declined due to your web page transposing a different number for my CVV code, than the one that is printed on the back of the card. I tried to complete the purchase again, while I had her on the phone, and again, your web site refused to process the payment. I picked up the phone and called your customer service line for the fourth time. I asked your representative in the Philippines to put the number in manually and explained to her what the problem was on your end. She denied that there was any issue, so I asked her how my bank could receive a different CVV number other than the one that was printed on my card. She did not have an answer for that and blamed the troubles on my inputting a different number on your web page.
I want you to know that I am highly dissatisfied with your customer service, and I will leave a review about it.

Buyer Beware as they say. If you buy Gravity Defeyer Shoes, be sure to keep their rwarranty in mind AND make sure you keep all your paperwork. I made the mistake of buying two pairs of shoes, one as a gift for my daughter and one for myself. At the time they apparently had a 60 day return policy, which I didn't notice. Because they were on sale, I purchased them and did not open the boxes until Christmas which was about 2 months after my purchase. The shoes fit both my daughter and me tight, especially at the toe area. I ordered both in size 9 as we use size 8 1/2 so I was surprised that they were so tight. We figured that the material at the toe area would soften once we wore them a while and would no longer feel as though it was causing ingrown toenails. We both kept wearing the shoe for a couple of hours each day, however they were beginning to hurt more and more. A week or so after Christmas, I contacted the company and told them of the problem, explaining that we had only worn the shoes indoors, mainly on carpeted areas. They informed me of the 60 day return policy so I asked to exchange them for another style or for the same style in a larger size. They refused to work with me. Recently, I contacted them again and they were more compliant, stating that if I sent them the receipt they may be able to help me. I explained that not only did I not have the receipt as I had been told they would not grant a refund, I had also tried to cut the toe area out of my pair so I could use them on camping trips as I did not want to lose out completely on shoes that I paid around $150 a pair. I sent pictures of the shoes and of the labels in the shoes showing the size and materials. They said they would search for my record of purchase. They said they could not find the record. How convenient. They didn't back up their product then and they are not backing it up now.