• Graphic Springs

Overview

Graphic Springs has a rating of 3.93 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graphic Springs most frequently mention logo design, social media, and business cards. Graphic Springs ranks 8th among Graphic Design sites.

  • Service
    25
  • Value
    25
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
4
See all photos

What reviewers want you to know

Positive highlights

  • I would recommend if you are looking for ease of use for social media covers and business cards.
  • This is the type of customer service that deserves to be applauded.

Critical highlights

No critical highlights yet

How would you rate Graphic Springs?
Top Positive Review

“Good website”

Gerald O.
8/30/23

Real website fast working. Everything is good. Every people like this website this trusted and really amazing.

Top Critical Review

“Bad services...never answer”

Alejandra N.
10/10/23

I paid for a custom logo that was supposed to be ready in 24 hours for its first review, I sent several emails, messages and they never answer nor does the customer service phone line work, I lost my money, they are a scam! Please do not buy this service...

Reviews (97)

Rating

Timeframe

Other

Reviews that mention popular keywords

business cards (4) customer service (5) logo (62) great experience (4)
Thumbnail of user wadhxaetdv
1 review
0 helpful votes
August 30th, 2023

Real website fast working.
Everything is good. Every people like this website this trusted and really amazing.

Thumbnail of user cooperh20
1 review
0 helpful votes
September 15th, 2022

Happy with the way my logo turned out. It was able to instantly implement the logo on my website and social media channels. I'd recommend them if you are looking for a DIY solution.

Tip for consumers:
Get the high resolution and editing feature. This way you can make adjustments after if needed.

Products used:
Premium logo

Service
Value
Quality
Thumbnail of user luccah2
1 review
0 helpful votes
December 2nd, 2022

Just discovered this logo app yesterday and used it without any issues. The process is straightforward and they offer a large selection of templates. Editing went smoothly and I'm happy with the files.

Tip for consumers:
Find the right industry and compare different design concepts

Products used:
Logo design application

Service
Value
Quality
Thumbnail of user jessicam3274
1 review
0 helpful votes
July 6th, 2022

I find the app easy to use and came up with a great logo for my new business. Lots of professional graphics and intuitive editor. It only took me a few minutes to finalize my design. I'll use the site again if I launch another brand.

Products used:
The logo maker application

Thumbnail of user carlag259
2 reviews
0 helpful votes
July 4th, 2022

We've used GS for three different brands now and it's always been a pleasure. Incredibly friendly and helpful customer support and the software is amazing.

Products used:
Logo maker and business cards.

Service
Value
Quality
Thumbnail of user mahmudo
2 reviews
19 helpful votes
May 12th, 2020

I used their logo maker tool in 2018 and it was an all-around good experience. The tool was easy to use and the files were preset for everything we needed. This time I hired them for a custom brand as we had something very specific in mind. The project was delivered on time and the quality exceeded expectations. Highly recommended!

Thumbnail of user jackih29
1 review
0 helpful votes
September 27th, 2022

Very happy with my logo. The logo looks great on screen, my newly printed staff tshirts and marketing swag. Thanks to the support team for answering my questions.

Tip for consumers:
Use a desktop to edit, better experience than on mobile.

Products used:
Logo app on their website.

Service
Value
Quality
Thumbnail of user valj43
1 review
0 helpful votes
August 11th, 2022

Loved their logo templates selection. Customer support was responsive and friendly in assisting me with editing questions. I'll use the app again.

Tip for consumers:
Don't rush the design process. Try a bunch of different designs before you finalize the concept.

Products used:
Website logo design app

Service
Value
Quality
Thumbnail of user jaket87
1 review
20 helpful votes
April 25th, 2020

Its a very simple process for designing a logo,, so if youre looking to have a logo designed quickly and easily graphicsprings is a good choice. I like that you can see the finished product before you buy it so there is no surprise. I will say the customer service is very quick and personal. I like that best

Thumbnail of user jhanield
1 review
4 helpful votes
February 26th, 2019

I got a quote from a local designer and although I was OK with paying $400 for a logo, I did not like the idea of waiting 1 week just for the concepts. GraphicSprings let me design unlimited logos quickly and easily. It is a good way to see what you like/dislike.

The tool produced a great logo and I was set to go within 5 minutes.

Thumbnail of user parkerd19
2 reviews
4 helpful votes
January 6th, 2020

Really awesome experience. I purchased the standard package that gave me what i need. My social and website looks great!

Thumbnail of user derekb182
1 review
1 helpful vote
March 1st, 2020

This is my first review for an online service. The guys at GraphicSprings have been incredibly helpful and truly exceed expectations.

When I started my side project (Tax Season) I wanted a quick and easy solution for my logo. GraphicSprings fit the bill and allowed me to design a logo that looks amazing. When I was in the process of adding the logo to my Wordpress site I reached out to support and they sent me a custom file and walked me through the process within 1 hour of me sending the email! This was all outside of their service offering and they did it just to be helpful.

This was all really exceptional and I would recommend them to anybody!

Thumbnail of user marcusw109
1 review
1 helpful vote
January 21st, 2020

We're extremely delighted with the results of using this company for our design needs. We've been using the same old generic design that was outdated. Very pleased with the results.

Tip for consumers:
Provide as much info on your project as possible.

Products used:
We only used one in particular.

Service
Value
Quality
Thumbnail of user graphics
Graphic S. – Graphic Springs Rep

Thanks, Marcus. It was a pleasure working with you.

Thumbnail of user mikeh399
2 reviews
12 helpful votes
March 24th, 2018

We had a company logo made from Graphic Springs 4 years ago. I didn't save a large enough image at the time to use on printed materials (my fault). I contacted them, and their design team made me another logo, at a much higher resolution, at no charge! That's unheard of customer service nowadays. Hats off to Joe and their design team! I will definitely recommend, and reuse, Graphics Springs in the future.

Service
Value
Quality
Thumbnail of user nathanp137
1 review
10 helpful votes
January 5th, 2020
• Updated review

In relation to my last review, although my initial review was critical the follow up from GraphicSprings was very good they have credited me on the outstanding and i have purchased another logo which i am very happy with.

Misleading
January 2nd, 2020
• Previous review

I bought the basic package for a logo I downloaded, which states 19.95 USD

However when I got the payment receipt via PayPal the price was not this amount it was in fact $48.99 USD

Thumbnail of user heinrichm5
1 review
0 helpful votes
August 14th, 2020

Ich habe schon mehrer logo maker benutzt und GraphicSprings is wirklich der beste. Einfache benutzung und kostenlos.

Thumbnail of user jamesh514
1 review
10 helpful votes
November 16th, 2017

My wife and I have recently rented a location at the Southampton (eeling) market to sell our homemade jelly. Having been busy with producing our product we needed a logo and banner for our stand, on short notice. The graphicsprings app helped us created a logo within 20 minutes that we loved. Support even advised us on what files we should use for best results. Everything turned out great. =)

Thumbnail of user tessam17
1 review
3 helpful votes
September 4th, 2018

I rarely write reviews but the tool at Graphicsprings is incredible and the staff was amazing. I got a response from my account manager in under 5 minutes which is (sadly) not how customer service works anymore these days.

Great experience!

Thumbnail of user jasonb343
1 review
5 helpful votes
March 15th, 2018

Hello everybody, my name is Jason Bloom, I signed up to SiteJabber for the sole purpose of telling people about my experience with GraphicSprings.com.

I initially used their logo design tool to create a brand for my Aviation company and everything went smoothly. Like many of you have expressed, the tool was easy to use and the files were great for all my marketing material. The logo was even printed on our fleet of planes and looked great!

Last week, we ran into a branding issue as we learned we used the same company name as one of our competitors out of state. In order to avoid any issues, I contacted the team at GraphicSprings to ask them what our options would be.

I was immediately assigned a designer to help me incorporate the old logo with our new business name. They were extremely quick and helpful and did not even charge for any of the custom edits. Two years after I made the initial purchase!

This is the type of customer service that deserves to be applauded. Thank you GraphicSprings. You have won over a customer for life!

Thumbnail of user meganm193
1 review
4 helpful votes
June 20th, 2018

Even a design novice like myself can create beautiful logos with this app. I highly recommend it to anyone needing a logo for their startup.

Thumbnail of user zarn
1 review
0 helpful votes
September 17th, 2020

My first review for Graphic Spring was Misleading. I gave Graphic Springs a bad review because I didn't get the received and It took longer than they said. I orederd a custom Logo for $99. It took 14 days to arrive. Before I recieve the logo I was so upset for being too late. Joe contact me with the email and answered my questions very patiently. After I received the logo everything has changed. The logo was more than I expected and also it was unique not only that it costs only 99 dollars. It's a no brainer for everyone who wants custom unique logo.
But the wesite really looks dead. They really need to update the website.
If you don't trust, I suggest you to pay with Visa so that if everyting goes wrong you can contact your bank for a Charge Back scheme and you can get your money back.
For me everything works well and very satisfied with my logo.

Thumbnail of user caylumm
3 reviews
10 helpful votes
June 26th, 2017

My wife chose the pro pack for our new logo. I've just recently accessed the site and found it quite easy to use. They supplied us with a free website to get started as well. This was helpful and I feel these guys make every effort to make sure customers are taken care off. You will be in good hands here..

Thumbnail of user kellyc215
3 reviews
1 helpful vote
March 24th, 2018

My partners and I are excited about our logo! Overall a very satisfactory experience from the initial mock-ups to download the files.

Thumbnail of user bobs323
1 review
7 helpful votes
August 7th, 2017

Making an online purchase can be scary. However, I am happy to say that I was more than pleased with GraphicSprings. They offered me an easy to use service that delivered quality results.

I was burned in the past by scams online, so naturally, I was hesitant. Thankfully GraphicSprings was a great experience and they have earned my trust for the future as well. I give GraphicSprings Five stars.

Thumbnail of user amerk3
1 review
4 helpful votes
June 20th, 2018

I just wanted to drop a note to thank the GS support team. You guys have been patient and wonderful in answering all of my questions and implementing my logo.

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From the business

Create your own brilliant logo in minutes with the GraphicSprings FREE logo maker. Click here to try GraphicSprings' simple design solution today!

Company Representative

Thumbnail of user graphics
Graphic S.
Typically does not respond to reviews

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