• Grammarly

2022 SITEJABBER AWARD

Grammarly

Ratings On Other Platforms

Trustpilot
4.5 / 5
Corporate Values

Overview

Grammarly has a rating of 4.5 stars from 3,206 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and school work. Grammarly ranks 4th among Tutor sites.

  • Service
    179
  • Value
    118
  • Quality
    178

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 92.8%
Positive
608
Neutral
16
Negative
31
70
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What reviewers want you to know

Positive highlights

  • I am improving my own writing skills just by Grammarly correcting me, Very helpful, especially with school work,
  • Not only does Grammarly take out my spelling grammar mistakes, it also improves my English.
  • 2022 Customer Choice Winner

Critical highlights

  • The customer service is horrible and there is no phone number to talk with a real person.
  • I've disputed through my credit card company, and then was charged again.
  • They customer service, no phone number, to help you with their problem on their site they sell you another app.
How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David L.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

See full review
Top Positive Review

“Grammarly watches over my shoulder”

Tom G.
4/14/24

Even though I pride myself in my writing skills, I have loved using Grammarly every day since installing it. It is like a boost of confidence when writing those important papers and the responses to requests for information. I think I've even learned a thing or two from Grammarly!

Reviews (3,206)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) credit card (33) grammar mistakes (38) premium version (39) phone number (14) spelling errors (33)
Thumbnail of user jackier425
1 review
1 helpful vote
August 2nd, 2022
Verified purchase

I really do love Grammarly, and it helps me in my calling as a Missionary in the Church of Jesus Christ of Latter-day Saints Employment Services. Most of my work is done on resumes and cover letters for job applications. Grammarly helps me make sure spelling, grammar, etc., are good before anything is sent out to potential employers. I do understand that Grammarly needs to make money, but wish I could get more information without paying (I'm old and retired).

Thumbnail of user mohameds142
1 review
3 helpful votes
September 7th, 2020

Superb assistant tool... extremely versatile and help iis always around..., whenever wherever you write rewrite, edit, or even edit mail meassages.
Saves format after editing an names it as such. Your original 'copy'remains viable if you still need it!
Very much looking forward for an added value: tTRANSLATION! ( at least on two or three more cardinal language starting by french. Opt for Premium worth it to the last penny... at least this is MY conviction. Billing receipts need a boost

Thumbnail of user tolua16
1 review
0 helpful votes
July 27th, 2022
Verified purchase

I am really pleased with Grammarly. I have used this service for a few years. At first, I used the free version. Then I switched to the premium. I send out weekly prayer emails, and many times people would reach out to me asking if I needed help with grammar or one thing or the other. This got quite embarrassing. After switching to the premium, I have not had any complaints in the past two years.

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Tolu,

Thanks for sharing your feedback with us. We especially love hearing that you are finding value in Grammarly Premium!

We strive to give our users a great experience, and it's our users' feedback that allows us to continuously evolve.

Thanks again,

Grammarly support team

Thumbnail of user emmanuela112
1 review
0 helpful votes
December 17th, 2020

Grammarly is a wonderful application, the way it works on my projects amazes me greatly, it is simply unbelievable!
It instantly corrects all of my grammar errors and checks for plagiarism with superb ease, in fact, it is the best proofreader I have ever used. As an author, I strongly recommend it for use to anyone who needs help in writing and of course, everyone does. To me, Grammarly is an "A" app.

Thumbnail of user angelaj1461
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Grammarly comes in handy. I send a lot of emails to many different people, and it's very helpful. My only complaint is the limit on allowed corrections/suggestions. The free version only allows you to use it 3 times a day. Any more than that and you'll need to purchase the upgrade. The organization that I work for doesn't have the budget for this, so I'm not able to upgrade beyond the free version.

Thumbnail of user julieireneb
1 review
0 helpful votes
December 22nd, 2023
Verified purchase

I disagree with some of the changes suggested for my wording, but the punctuation suggestions are great. I'm learning a few things!

Thumbnail of user stephen1953awareness
1 review
1 helpful vote
April 1st, 2023

It's good. However, at times it tends to overcorrect using unnecessary hyphens between verbs and prepositions when it's understood, along with too many commas unneeded. The 'free service' may be a little bit robotic compared to the days when I learnt grammar at school and wrote essays or compositions in primary school back in the 1950s and 60s. I am a writer in English and Spanish. I hope you see my comments as constructive. Thank you from Stephen

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Stephen,

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

As for the issue that you mentioned, if you have any examples of this, could you please contact our customer support team by submitting a request at gram.ly/3zJAHbw?

Our grammarian staff will need specific examples in order to investigate the issue and implement a fix.

Thanks again,
Grammarly Support team

Thumbnail of user laurad1856
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

I use your product with emails mainly. The corrections don't show up consistent or in real time.
Overall i like it.

Thumbnail of user khaledh13
1 review
1 helpful vote
March 19th, 2021

Greetings,
I would like thank Sitejabber website for follow up my review.
I find myself obligated to update my review about Grammarly because they responded to my inquiry in a short time.
From my experience about their services in MS Word and write an email was great to help correct several mistakes.
I would recommend to have a better and quick customer service.
Best regards,

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianc3981
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I downloaded the free version of Grammarly more than a few months ago and I am very pleased with it. The program/app points out the many possible errors I have made, either by simple typing errors, misspellings, or poor word choices. I also like that the free version of Grammarly isn't perfect, whereas the paid-for versions may be. Due to my experience with the product, I have recommended Grammarly to friends and family.

Thumbnail of user vishwas3
1 review
0 helpful votes
May 15th, 2021
Verified purchase

I am using the free version and overall I am happy with it. The only reason I am giving it 4 stars is that on many occasions, it changed some sentence that was correct only to change it back again. This may be limited to the free version. Other than that, it has done a good job. I am especially pleased with certain autocorrect features where the spellings are mistyped and suggesting where to add commas etc. In many emails that I have written, there was a notification that the premium version had several recommendations but without one, I can't say what those suggested changes were.

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Vishwa,

Thank you for sharing your experience with us. We're glad to hear you find Grammarly helpful. To improve our product, we have reached out to you separately to gather more details about the issue you've experienced.

Thanks again,
Grammarly support team

Thumbnail of user ninal233
1 review
0 helpful votes
October 12th, 2023
Verified purchase

I had semi-weak internet one time and it said that Grammarly was working, but it was giving me corrections where they weren't needed. It was clumping the words together and saying to space them out, but they were already spaced out. Grammarly does not work without the Internet, but there have been multiple times where I had a pretty good internet level and it still didn't work very well.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user luisi79
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Great, the only problem I'm having is that sometimes I can't see the icon in places that I know grammarly works. For example: slack/google docs/etc.
Also, it doesn't work in Coda so that's sad (I don't mind it that much though)
I had a few cases where I wanted it to rephrase something and it didn't change anything (I wrote the text as I was thinking about it and had some repetitive parts)

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Luis,

Thank you for taking the time to leave us a review.

Please know that you're always welcome to contact us directly at http://gram.ly/3zJAHbw so that our support team can look into any issue that you've experienced.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user bluey5
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Grammarly is very helpful! Grammarly rephrases and changes words necessarily. GrammarlyGO also makes me more productive, the AI works very well! The thing I adore about Grammarly is that they use emojis to make my experience with Grammarly better! Grammarly is overall a good app for everybody. But I don't when they keep pointing errors I have to change when I get Prenium.

Thumbnail of user peytanm
2 reviews
15 helpful votes
December 11th, 2020

It helps you to learn how to make your writing sharp. Sometimes if you axedently say me it might make it sharp and ask you if you want to change it to I it helps with many other things but this is the one I wanted to talk about today.-peytan

Thumbnail of user gracec585
2 reviews
0 helpful votes
August 29th, 2022
Verified purchase

For the most part I've had a pretty pleasant experience with Grammarly. I have the free version, and it works for what I need it for. Sometimes the suggestions are not correct, but that is very rare and usually is because of an odd circumstance (i. E. a professor prefers an odd format for forum posts, or whatever). Over all, I recommend it. It gets the job done.

Thumbnail of user stephaniec1016
1 review
17 helpful votes
September 18th, 2020

The free version is useful and catches small items quickly as I'm typing. And I write a lot. I do feel the Premium version is overpriced. If I could get reimbursed for the expense or my employer purchased the software then I'd definitely recommend it; however, in the current environment, I have to purchase all my authoring software and accessories myself without reimbursement so it just isn't viable at this time.

Tip for consumers:
It's not always accurate depending on the industry you work in so take advantage of the personal dictionary and build your own so it can learn (I think it was Grammarly but it might have been Google Docs idk [it does not recognize texting shorthand lol]).

Products used:
Free

Service
Value
Shipping
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Quality
Thumbnail of user manik40
1 review
0 helpful votes
May 28th, 2021
Verified purchase

I just love Grammarly. It always corrects you whenever you do any mistake whether it's related to punctuation, spelling, verbs, etc. Basically, Grammarly is your online teacher. And everyone should try it once.

Thumbnail of user margarett4
10 reviews
17 helpful votes
October 10th, 2022

I just started using Grammarly and I love it! It has made my writing so much better. I've been using it for a few months and I have to say I'm really impressed with the quality of the service. I would recommend Grammarly to anyone who struggles with writing. I'm a writer and I use Grammarly to write all my emails and to proof my writing before I send it.

Service
Quality
Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Margaret,

We appreciate you taking the time to share your feedback with us. Your support means the world to us!

We'll do our best to continue to give you the kind of service you deserve.

Thanks again,
Grammarly Support team

Thumbnail of user juankrlsp
1 review
12 helpful votes
November 4th, 2020

Your service it's very good and it helps a lot, however the premium version doesn't give many additional features and it's extremely expensive when you compare with other apps. I'm not talking about just English apps but in general. For instance, Netflix, Youtube, Adobe or google work all of them offer very good products for less money. Yes, your product is different but it's just too expensive

Thumbnail of user bc355
1 review
0 helpful votes
November 9th, 2023
Verified purchase

Doesn't work for Google Slides. Grammarly Go AI unfair with only 100 proms per month. I don't like that you have to pay to write with proper grammar.

Thumbnail of user ericl635
1 review
0 helpful votes
September 15th, 2020

When I edit the clause in the editing window, some characters were gone and invisible and I have to click the green spot to shift me to the Grammarly environment.
This is very inconvenient.
And if I hold there very long, the Grammarly environment was gone and I lost everything I just have done.
But anyway, I appreciate your excellent product.
Good luck.

Thumbnail of user lindsayg356
1 review
0 helpful votes
January 10th, 2024
Verified purchase

I am annoyed by the constant green icon in the way of what I am working on! And no, I am not going to upgrade this sentence, so you just have to understand English. I have no idea how to get rid of it, and I am cutting my costs right now, so I will not be upgrading at this time. I may cancel all together if you don't quit having flashy stuff all over. I need to be able to just have the beginner level for now. Thank you!

Thumbnail of user niharikag2
Nicky G. – Grammarly Rep

Hi Lindsay,

We apologize for the inconvenience caused! Our engineers are aware of this issue. Please rest assured they are working on it, but unfortunately, we do not have an ETA for a fix just yet.

In the meantime, we recommend using Grammarly for Windows and Mac—it offers a widget that you can move across your screen. This product offering works where you write, allowing you to always have access to Grammarly’s writing suggestions! Install it once on your device to easily move between apps, platforms, documents, and emails. You can find more information here: https://gram.ly/3qj0YLK

Please contact us with any questions or concerns you might have: http://gram.ly/3zJAHbw. We are committed to making your experience at Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user harperk9
1 review
0 helpful votes
February 26th, 2023
Verified purchase

This app is great, it helps me with my schoolwork, especially LA. But sometimes when I click on the improvement it wants me to make, it can sometimes delete a few letters and the space from the word, and group 2 words together. Example: at one point I typed "really good" in a sentence and I clicked on the Grammarly improvement and all it did was what I described and it came out as reagood. Other than that, great app! If you could improve the problem, I will definitely change the rating to 5 stars!

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Harper,

Thank you for taking the time to leave us a review and for bringing this issue to our attention. We're sorry to hear things don't seem to be working properly. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve.

We have reached out to you separately to gather more details, and in the meantime, we've shared your issue with our team.

We look forward to speaking with you directly and finding a resolution to your problem.

Thanks again,
Grammarly Support team

Thumbnail of user carolb3689
1 review
0 helpful votes
November 17th, 2023
Verified purchase

I really appreciate the help I get with Grammarly. I wish that it would give me a few seconds before it tells me I should change something. So many times, it's my typing errors.
Thank you

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Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

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Thumbnail of user kristinam192
Kristina M.
Typically responds within 7 days

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