• Grammarly

2022 SITEJABBER AWARD

Grammarly

Ratings On Other Platforms

Trustpilot
4.5 / 5
Corporate Values

Overview

Grammarly has a rating of 4.51 stars from 3,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and school work. Grammarly ranks 4th among Tutor sites.

  • Service
    179
  • Value
    118
  • Quality
    178

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 93%
Positive
609
Neutral
15
Negative
31
70
See all photos

What reviewers want you to know

Positive highlights

  • I am improving my own writing skills just by Grammarly correcting me, Very helpful, especially with school work,
  • Not only does Grammarly take out my spelling grammar mistakes, it also improves my English.
  • 2022 Customer Choice Winner

Critical highlights

  • The customer service is horrible and there is no phone number to talk with a real person.
  • I've disputed through my credit card company, and then was charged again.
  • They customer service, no phone number, to help you with their problem on their site they sell you another app.
How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David L.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

See full review
Top Positive Review

“Grammarly watches over my shoulder”

Tom G.
4/14/24

Even though I pride myself in my writing skills, I have loved using Grammarly every day since installing it. It is like a boost of confidence when writing those important papers and the responses to requests for information. I think I've even learned a thing or two from Grammarly!

Reviews (3,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) credit card (33) grammar mistakes (38) premium version (39) spelling errors (33) phone number (14)
Thumbnail of user michaela4944
1 review
0 helpful votes
August 17th, 2023
Verified purchase

I found it clumsy to use. Sometimes it would highlight the wrong place to put the correction. And I had to undo it and do it manually, so I had to carefully watch what it was doing. Sometimes it was hard to follow where the correction was or to preview the next correction. Sometimes it would highlight and sometimes not highlight the next correction. It doesn't like "Then". I had to change it to 'and' when it was not the best word to use.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user niharikag2
Nicky G. – Grammarly Rep

Hi Michael,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

We've contacted you directly to get a better understanding of the issue and see how we can help, but unfortunately, we haven't heard back from you.

Please know that you're always welcome to contact us directly at http://gram.ly/3zJAHbw so that our support team can look into any issue that you've experienced.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user saminb1
1 review
0 helpful votes
April 26th, 2021

I really like Grammarly a lot but the only two things are bad about it. One is that it doesn't work in google products I don't know why. It only works on mail and Google docs in a google product. Also, the second thing is that the tone detector is not there when you click a new document on Grammarly. It should make things better when you are not paying. They should add more options on a free plan. Personally, I think that Grammarly is a great start!

Thumbnail of user annet266
2 reviews
2 helpful votes
October 26th, 2021

Grammarly has been useful to me and as I'm writing this review Grammarly is correcting but, the flaws in Grammarly is you cannot recover deleted documents and if there is you need to make it more visible. And I have to wait a day to get this recover so now my school work will be lat so thank you for that.
I hope you found this information useful and it will also help Grammarly to be more better I'm not trying to be mean I just want you to see it from my perspective.

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Anne,

Thank you so much for your feedback and for taking the time to post this review. We can see how this feature could be helpful to our users.

While we don't have a timeline now, please know that we are listening and sharing your suggestions with our product team. If we have an update down the road, we'll be sure to let everyone know.

Thanks again,
Grammarly support team

Thumbnail of user flerse
1 review
0 helpful votes
December 13th, 2020

Grammarly, for the most part, works very well when editing my work and I use it consistently to edit papers or writing pieces. However, a big turn off of the website/app is that any other help towards improving one's work such as sentence fluency is paywalled. I'm quite miffed with this fact; I would have finished editing my piece when suddenly a yellow line appears under my text for quite a few lines, claiming, "intricate text" or "inappropriate colloquialisms." When I click them, they simply prompt me to pay for the premium version of Grammarly. Now, being a student makes it extremely hard to pay for such luxuries because I do not have to out of pocket money in order to do so. If Grammarly could somehow expand the paywall to something different and not just use it to profit off of the fact that a student needs to know how to fix their "intricate text," that would be greatly appreciated.

Thumbnail of user justinew27
1 review
5 helpful votes
December 13th, 2020

Most of the fixes it recommends, I can easily find myself, including some of the premium/advanced ones. Overall a rather elementary 'grammar fixer.' Wouldn't recommend wasting money on Premium, and personally don't allow Grammarly into Google Docs. Why? It helps with spelling and punctuation when you are writing, but doesn't help with the flow, style, fact-checking, and all the other necessities needed to peer review an essay or report.
Otherwise, this would be great for a middle school/elementary school kid who needs to get spelling and punctuation correct. But Microsoft Word and Google Docs already do an ok job with that.
Wouldn't recommend to a high school student, and never a college student who needs good writing style.
The only reason I still have it installed is that I enjoy seeing how many words I type every week. It's a good motivator to keep me writing. But the real purpose of Grammarly isn't worth it.
This is just my honest opinion, try it out for yourself to draw your own conclusions.

-A Slightly Dissatisfied but Understanding Teenager

Thumbnail of user hesaran
1 review
0 helpful votes
August 25th, 2021
Verified purchase

Well this is what happened I wrote a fanfic on Wattpad and when I tried to write conversations in a normal way of talking but it kept giving warning thingys I was frustrated and annoyed by it and one more thing I really hate Grammarly giving me premium suggestions that make me feel like that I am making a lot of errors in my text but all in all it's good enough for me to keep using in the future since I make a lot of mistakes when typing things. And hopefully, I'll get to know about Grammarly more so I can write better...

Thumbnail of user muhammada213
1 review
4 helpful votes
November 30th, 2019

Working as an RA, I do a considerable amount of academic writing, and Grammarly is a lifesaver when it comes to missed commas and other minor errors; however, there are some cons.

Firstly, It is very pricey compared to similar services. An annual subscription is nearly 139.50 USD, which is absurd.

Secondly, it fails to catch some significant errors. For example:

"If Conan O'Brien meat you, he'd eat you."

On the plus side, my Reddit comments have fewer errors, which means fewer Redditors PMing me death threats and telling me to kill myself, which is nice!

Thumbnail of user jessicaw1591
1 review
0 helpful votes
March 4th, 2022

I have been using Grammarly for several years, with the premium version. But in 2021 they made the conscious decision to stop supporting the Microsoft Word Add-In and to switch to a windows app that works externally. This has been clunky at best and IT DOES NOT PERFORM THE PLAGIARISM checks. You now need to paste 60 pages at a time into the browser to undertake a plagiarism check. Its too slow and definitely not what I paid a years subscription for. I tried to cancel because of the change and they were totally unhelpful. Time for a different approach!

EDIT: They tried to contact me to make it look like they still had the add-in but failed to properly acknowledge that the add-in says its unsupported, not being updated and has been discontinued per their support page. Either customer service are out of the loop or they just don't want to acknowledge that they've deleted a star product.

Tip for consumers:
It does not do plagiarism check on the current 2021/22 desktop version

Products used:
Grammarly Premium version with products for Windows and Office

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Jessica,

Thank you for taking the time to leave us a review and for bringing this issue to our attention. We understand how inconvenient this may be for your writing.

We always appreciate hearing from our users because it helps us make our product better. We've shared your comments with our development team so that they can take them into account when making development plans for the future.

Please do not hesitate to contact us with any questions or concerns you might have. We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly support team

Thumbnail of user brooklynne
1 review
0 helpful votes
December 22nd, 2021
Verified purchase

I gave it 3 stars because while it is great if I'm typing in something that has autocorrect Grammarly and the other autocorrect mess up my writing because there both trying to fix it

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi,

Thank you for taking the time to leave us a review.

To deactivate the autocorrect feature, please click the G icon on the browser toolbar and toggle "Correct spelling automatically" off.

Thanks again,
Grammarly support team

Thumbnail of user racelb
1 review
0 helpful votes
January 16th, 2021

It is kind of helpful but it also makes some mistakes in its corrections like changing "are" to "is" overall it is okay to write with Grammarly for informal writing where grammar isn't all that important in my opinion Grammarly might as well just be used as a tool for checking spelling.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnw4768
3 reviews
0 helpful votes
December 22nd, 2021
Verified purchase

Appreciate the truly grammatical suggestions, but use of commas and failure to recognize uncommon but proper word usage is a pain. Being asked to pay, once or twice, is expected, but every five minutes gets old. For many people, however, will be a good learning tool, so good luck.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi John,

Thank you for taking the time to share your experience with us! We've contacted you directly to get a better understanding of the issue and see how we can help.

Thanks again,
Grammarly support team

Thumbnail of user josel553
1 review
16 helpful votes
December 10th, 2020

It's definitely good at spotting grammatical errors I'll give it that, but other than that its a pretty average, though Grammarly is one of the only grammatic checking bot/site (I don't know what to label it) so there's really not a lot of other sources to go to

Thumbnail of user jaidynm1
1 review
0 helpful votes
June 1st, 2021

The thing that gives it downs is that the premium plans you need sometimes for classes and they won't tell you anything! So if they made Grammarly one big free package that would be great but otherwise it is good does all my grammar! More fun than I thought it would be.

Tip for consumers:
Use the app much better than on a google doc

Products used:
The free one

Service
Value
Quality
Thumbnail of user masonw151
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I would love it if the premium was free but besides that, it's not even that good, google gives me better help.

Thumbnail of user fleischjeanf
1 review
0 helpful votes
July 9th, 2022
Verified purchase

Yes helpful but not really necessary, just too many apps around and choiceS, but again thank you for your support

Thumbnail of user mikef1294
33 reviews
17 helpful votes
August 26th, 2022

So Grammarly is an extension you can add to your browsers that works a lot like auto-correct on a phone. It's meant to help you correct errors when typing, but like auto-correct, it causes a lot of errors as well and gives recommendations that go past wrong, keeps going, and stop somewhere near Singapore before realizing it's a moron.

I think the idea for it is great, but it's clear that whoever programs it either isn't great at programming or they're a little too good at huffing rubber cement.

As a writer, I oftentimes think faster than I can type, so the result is some garble that sounds like your drunken neighbour Farbor after a three-week binge on rum and paint thinner. Wait... Is Farbor a name?

But like birds yodeling, it happens. So I like that Google Docs will give me recommendations for minor mistakes I've made. Grammarly is a nice secondary 'mistake catcher,' but some of the recommendations it gives me makes me think back to the time I got hit in the head with a hammer and called my dentist to ask for directions to The Gap. True story. Well, except for the last part... And the middle part... And the first part...

I was told the paid version of Grammarly is better, which is what I have, and quite frankly, I've found both the paid and free versions to be about the same. Overall, it 'can' be a helpful app for minor things and if English isn't your first language, but other than that, you might get further having your cat proofread for you. I mean, unless you're more of a dog person.

Products used:
Grammarly only has one product, as far as I know.

Thumbnail of user carlv179
1 review
0 helpful votes
April 4th, 2023

I've used Grammarly 3-5 hours a day writing a novel for several months. My monthly reports place me 95 to 98% in all categories. I have developed a love hate Relationship with it. The synonyms feature is rudimentary in comparison to MS WORD which I still must keep a ailable on one of my five monitors. It almost always wants to replace my colon colon with a semicolon. Takes a lot of time figuring out whether or not to acceppt some corrections. And some are dangerous.

Tip for consumers:
Worth a try

Products used:
Grammarly

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Carl,

Thank you for taking the time to leave us a review, and for bringing these issues to our attention. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve.

Could you please contact our customer support team by submitting a request at gram.ly/3zJAHbw and provide the original sentence or paragraph where the problem occurred? As for the synonym issues, please provide us with your list of words that have either a limited amount of synonyms or no synonyms at all in Grammarly; it will help us improve our algorithms.

Our grammarian staff will need specific examples in order to investigate the issue and implement a fix.

Thanks again,
Grammarly Support team

Thumbnail of user latoyah90
1 review
0 helpful votes
September 15th, 2022

I love it but, you don't get a free trial and they have like this basic service which is great however they tell you, you have a bunch of stuff wrong and basically you have to guess what needs to be fixed, or sighn up for their "premium service," which look I'm not a business that I need to pay $40 per month so I just try to figure it out and yeah it takes me longer to send emails and letters but eh. It's okay, I guess it's better than nothing. I know I want the service I just don't want to pay monthly $40 per month for it. I'm an individual, not a corporation or I might feel different.

Thumbnail of user tevil1
1 review
0 helpful votes
March 18th, 2022

I have been using free Grammarly for a while now, and overall, I'd say about 70% of the time, Grammarly's suggestions are helpful. I do have one problem in particular though, it keeps asking me to add a comma when I'm not supposed to, and then when I add the comma, the premium suggestion tells me to remove it. Please fix this. Also, I would ask that you get rid of the huge number of yellow premium suggestions piling up on the bottom of the document that I know I'll never have.

A lot of other suggestions tell me to remove a transition word or a closing word on a writing essay. Like evidently, or, in conclusion, when I have to put those words in for the essay.

Tip for consumers:
?

Products used:
?

Service
Quality
Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Tevi,

Thank you for taking the time to leave us a review, and for bringing this issue to our attention. We're sorry to hear things don't seem to be working properly. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve.

We have reached out to you separately to gather more details, and in the meantime, we've shared your issue with our team.

We look forward to speaking with you directly and finding a resolution to your problem.

Thanks again,
Grammarly support team

Thumbnail of user johnh6784
1 review
0 helpful votes
May 27th, 2022

I bought the Premier version for 1 year. Good program but BEWARE. There is no subscription reminder provided by Grammarly as is common with other programs. I canceled the renewal on the first day after the new auto subscription took effect and it came to my attention, but monetary cancellation only takes effect at the end of the renewed year. And, so, I pay another $140 subscription fee I don't want with no refund recourse available. In my estimation this is an ill mannered way of squeezing more money out of customers. Providing top-notch support to customers insures loyalty, not such practice as this. I'm disappointed. You may have squeezed another $140 out of my pocket but I definitely would not go with the program again.
Update: in all fairness, after emailing Grammarly I was granted a full refund as a courtesy which is to their credit. However, such a situation can be easily avoided, making it easy for both parties if Grammarly would send out a renewal notification prior to the end of the current billing cycle to give a customer a heads-up to either renew or cancel.

Thumbnail of user jegab
1 review
1 helpful vote
November 22nd, 2020

I sent the email to mention that I am leaving from the current job. I cannot use the current office email. I changed my email address in the Grammarly settings, now my premium account does not work. I personally paid for the Grammarly subscription until June 2021. I sent the email regarding this for the support department. I did not get any response to my email. I cannot use the premium level even though I paid for the premium services. Please forward this information to the relevant department to fix this problem. Thanks

Thumbnail of user alyssac258
1 review
0 helpful votes
December 24th, 2021
Verified purchase

I've had Grammarly for about eight weeks now. The suggestions are helpful, the tone reader is interesting, and the extension itself makes you feel like your doing something great while using it... the only issue I have is that most of the good options are part of the Grammarly Premium option, an option you have to pay for.

Thumbnail of user jennaw131
1 review
0 helpful votes
December 12th, 2021
Verified purchase

Grammarly is great because it helps me with my grammar in my schoolwork. It can be annoying sometimes when you have a history article and you're using old language. Grammarly doesn't know the old language and so they keep underlining it. That gets annoying sometimes. But overall, it helps you with your spelling and your punctuation. It also shows you how your writing will sound to others.

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Jenna,

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

As for the issue that you mentioned, if you have any examples of this, could you please contact our customer support team by submitting a request at https://gram.ly/3zJAHbw?

Our grammarian staff will need specific examples in order to investigate the issue and implement a fix.

Thanks again,
Grammarly support team

Thumbnail of user dawnf220
1 review
0 helpful votes
December 23rd, 2020

This website is definitely improving my spelling and but if you're trying to do fast or text type it can be slightly annoying also overuses and underuses many thing's does not know the meaning of plural.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user desmondf22
1 review
0 helpful votes
December 22nd, 2021

Base line Grammarly confused my wife e-mail address with mine, trying to explain this to Grammarly is like obviously talking to a machine, consequently Grammarly wouldn`t register and I am down two licenses and approximately $500:00
So even though their product might be good, public relations is appauling

Tip for consumers:
impossible to talk to a person only thing that responds is a machine and responds with the most ridiculous deciphering of the requests to the Grammarly Web Site

Products used:
talking to a computer , annoyed me so much deleted the product and put it out of my head

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Desmond,

Thank you for taking the time to leave us a review, and we’re sorry to hear about your experience. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve.

The easiest way to contact our Support team is by filling out this form: gram.ly/3zJAHbw. In the meantime, we have reached out to you via email. Please provide the requested information in order for us to resolve this for you as soon as possible.

Sincerely,
Grammarly Support team

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Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

Company Representative

Thumbnail of user kristinam192
Kristina M.
Typically responds within 7 days

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