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Claim Your BusinessWW Grainger has a rating of 1.93 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WW Grainger most frequently mention customer service problems. WW Grainger ranks 209th among Industrial Supply sites.
I had never heard of WW Grainger until my son found the store on his phone he called me to see if we had the store in Tucson we do I needed 6 ceiling tiles he told me the item number for the ceiling tiles I ordered them was disappointed they were too big I called they gave me a refund number the same day I returned them no problem at all it took 3 days to credit my a/c there was no problem I would recommend them Very nice customer service
I ordered some specific drill bits online that would be hard to find locally and when the delivery was made the two more expensive endmills that made it worth paying the shipping were just taken off the order without notifying me. Now I have to drive to get them making the purchase a total waste of money. Don't order from them online, you're better off going anywhere else even if it means making the drive.
Called to inquire about a specific product, they needed me to send them more information to search their inventory, asked me to email sample specs. Their internal email controls do not allow you to email a client service rep directly, you have to send an email and wait for their server to forward to the contact and then wait a few days for a response. Almost a week later I receive a response basically saying "can't find anything that matches what you want, when you have a better idea, call us back and we'll see if we can help". Geez... well that was a waste of all our times. Never again.
Grainger is your premier industrial supplies and equipment provider with over 1.6 million products to keep you up and running. Use Grainger.com for fast and easy ordering with next-day delivery available. Rely on our product experts for 24/7 support.
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