• GotPrint.com

GotPrint.com

Overview

GotPrint.com has a rating of 1.48 stars from 247 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GotPrint.com most frequently mention customer service, business cards, and quality control problems. GotPrint.com ranks 447th among Printing sites.

  • Service
    99
  • Value
    113
  • Shipping
    112
  • Returns
    61
  • Quality
    110

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
27

Instant Feedback

74
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I called to complain they did not expedite the order, and the customer service Rep was so rude it was shocking.
  • Redesigned the business cards to accommodate printing Had to cancel order #2 (Design issues?)
How would you rate GotPrint.com?
Top Positive Review

“My experience so far is first time shopping Gotprint...”

Marlene G.
2/6/20

My experience so far is first time shopping Gotprint really like how business card design pick your own style look.

Top Critical Review

“Terrible Service”

Michele S.
3/18/24

Had Got Print produce business cards and two-sided flyers. The flyers were printed with good quality but printed incorrectly---Got Print blamed us for the error and offered only a partial refund despite the evidence we provided. The business cards were awful -- poor print quality and cut lines showing despite providing a full bleed file. They blamed us again and offered only a partial refund. We had everything reprinted at Staples without issue (and lower cost).

Reviews (247)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (163) business cards (164)
Thumbnail of user tristatemaintenancefortwayne
1 review
0 helpful votes
March 22nd, 2024

Do you want to pay more for your print job but get lower quality? Do you wanna have a nice PDF done by a great marketing company, but have something produced at substandard quality? If you are looking for the absolute worst in color matching in font reproduction stay tuned, you may have just found the source for your next print job. I can tell you from experience this company produces the worst material that I have yet to encounter. And they don't stand behind their product at all. Photo on the left is the PDF submitted. Photo on the right is what you get back font almost illegible the black colors milky at best.

Tip for consumers:
I have nothing but time my hands because I’m so furious that I can’t even focus on anything but letting other people know how horrible of a situation I got myself into by believing that this company could produce a quality job

Products used:
Corrugated printing

Service
Value
Quality
Thumbnail of user micheles1427
1 review
0 helpful votes
March 18th, 2024

Had Got Print produce business cards and two-sided flyers. The flyers were printed with good quality but printed incorrectly---Got Print blamed us for the error and offered only a partial refund despite the evidence we provided. The business cards were awful -- poor print quality and cut lines showing despite providing a full bleed file. They blamed us again and offered only a partial refund. We had everything reprinted at Staples without issue (and lower cost).

Products used:
Tried flyers and business cards

Service
Value
Returns
Quality
Thumbnail of user joo90
1 review
0 helpful votes
January 10th, 2024

A digital proof is only as accurate as the format. Our birthday cards were printed upside down inside and we were unable to recoup our money. Everyone who looks at the proof says it looks fine, but if you don't rotate it correctly it will print upside down and no one at GotPrint seems to know how a birthday card works.

Tip for consumers:
Which way they flip the proof before printing, short side or long side.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user jefft866
2 reviews
0 helpful votes
January 22nd, 2024

Couldn't hit the middle of a business card if they tried. Customer service is worthless at best. They are perfectly happy with cards that would be an embarrassment to you and your company.

Tip for consumers:
their refund policy is only a partial refund - you eat the shipping if you are not happy with their poor quality. and I guarantee the shipping is above retail cost, because I do a lot of shipping.

Products used:
business cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user swaygirls.shan
2 reviews
0 helpful votes
October 26th, 2023

They didn't deliver my entire order, only received a partial shipment. I contacted them and they basically told me I was lying. They didn't send me the rest of my product nor did they give me a refund. Don't buy from them - they will not help you with any issues you may have. For reference my order was over $1500 and they were willing to do nothing.

Thumbnail of user theresarodriguez76
1 review
0 helpful votes
July 18th, 2023

I use them 2 times and the first time they only gave me 5 credit, 2 order was the worst printing ever!

Tip for consumers:
No

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user michaelw4799
1 review
0 helpful votes
May 25th, 2022
Verified purchase

Have been using these guys for a few years now for my company business cards. Have have 12 employees. Never had an issue with quality until my recent order. We are moving, so I had to do cards for all 12 employees and myself. Cards came in in a timely manner, but the quality was bad, the colors where not correct and the printing was light. I called and was on hold for 30+ minutes. When did talk to someone, they said I had to do the compliment online, so I did so. They sent an email asking for pictures of the old card compare to the new, so I did so. I just wanted then to reprint the whole order. They sent me another email asking me to send 5 of the old and new card of each employee. I emailed back asking them why don't they have samples of my last & previous orders, I said I don't have time to screw around with this. I never got a reply.

Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello Michael. In order to look into this, can you please provide us with an order number or the email address for your account? Thank you

Thumbnail of user micheller2422
1 review
0 helpful votes
December 13th, 2022
Verified purchase

I've had several issues receiving orders on time. I've paid for expedited production times (when applicable). I've had to call several times to remind them that I paid for expedited production times only to be told they don't honor them, EVEN THOUGH they charged me for expedited production, which is different than expedited shipping.

On 12/1/22 I ordered 100,5"x7" postcards, double sided, with rounded corners. I received them on time, but they didn't have rounded corners (which I was charged extra for) and they didn't trim the bleed off. Therefore, the cards didn't fit in the corresponding A7 envelope.

They initially offered to refund ONLY the cost of the rounded corners, ignoring the fact that the card size was still incorrect. I also provided pictures as proof. They then offered a full refund if I paid to ship them back. So I'm out more money to get some of my money back.

They don't call back when they say they will. Supervisors are "finishing up on a call" and will call back when the next one is available. It's been over a week and I have to different issues waiting to be dealt with by a supervisor.

Tip for consumers:
Their production times are not reliable. The customer service is terrible. They are just bodies to answer the call with no follow thru. The company is hit or miss in terms of their quality and reliability.

Products used:
Postcards, business cards, yard signs

Service
Value
Shipping
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Thumbnail of user enrique
1 review
1 helpful vote
November 13th, 2023

Dear GotPrint Team,

It is with great disappointment and frustration that I feel compelled to leave this one-star review to express my dissatisfaction with GotPrint's services. I have been a customer for approximately 10 years through my internet marketing company, LaraNet.

First and foremost, I want to address the issue of production times, which have been extremely long and frustrating in my recent experience with your company. Just last week, I purchased the Reprint service for some business cards. Despite prices having increased significantly, now triple what they used to be, I was willing to continue with your company due to the high print quality you used to provide and the satisfaction I had with your customer service in the past.

However, my patience reached its limit when I connected to the live chat to inquire about the status of my order, as I noticed it was still in production long after the expected timeframe. When I expressed my frustration in a polite manner, I received a response that was nothing short of mockery from the chat representative, Janae G, who replied with a sarcastic Your Welcome! I cannot believe how a company can be so eager to lose customers. I expected a kind explanation and reassurance, but instead, I was met with a message that essentially said, I don't care if you go to another company. Seriously? After years of working with you, this is the first time I've complained, and this is the response I get? It's truly disappointing.

I would appreciate it if you could review the chat transcript. I was not rude, but the person who responded to me was. It's a shame.

Sincerely,
Enrique Lara

Products used:
Business Cards

Service
Value
Quality
Thumbnail of user mhrose8989
1 review
0 helpful votes
July 18th, 2023

Had experienced graphic artist design company logo and bus. Cards, what we received was garbage Do not use!

Products used:
None went with another company

Service
Value
Shipping
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Quality
Thumbnail of user pedros226
1 review
4 helpful votes
July 14th, 2022

They don't care about your order much less if you order is late. I was with them 15 years and every year the customer service got worse and worse to a point i had to take it to social media for them to listen to me, they listened to me but instead of working with me they closed my account. I tried emailing and calling and they won't respond. The only way they responded is when I sent a complaint through the BBB and event hen they wouldn't admit they did anything wrong. Poor company ran by someone with a short fuse.

Tip for consumers:
Don't use them or if you do, don't complain and expect a month turnaround for everything.

Products used:
I"ve lost 100s of customers due to how slow they are

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Pedro, we attempted to work with you on numerous occasions, however you refused to work with us by following the time frames for your orders and constantly insulted us on social media. We tried to call you on multiple occasions, you would never reply to our voicemails and then you would berate us for not helping. Because of this, it was decided that your account would be closed. Thank you

Thumbnail of user wernerb41
1 review
0 helpful votes
April 26th, 2023
Verified purchase

Printed some rather large job with the a few weeks ago and the result was not good. Even those cards have been printed before with them and I had good quality this time the printing was terrible. Everything was to light and colors were faded. Our customer is refusing the order and we are stuck with this bad printing.

Products used:
Printing Services

Service
Value
Shipping
Quality
Thumbnail of user sarag753
1 review
0 helpful votes
February 1st, 2023
Verified purchase

Worst customer service ever! 100% satisfaction is only for the first order. Being a customer for years does not matter at all to them. No quality control at all. Do NOT use this printer.

Tip for consumers:
Do not use it unless it is one sided with no folding or more than one piece of paper

Products used:
Printing services

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomj883
1 review
0 helpful votes
December 28th, 2021

I ordered Christmas post cards from GP.
1) I chose the economy shipping. That was a big mistake. My Christmas post cards arrived after Christmas. GP said I should have used the more expensive shipping option. Checking with the UPS website it appeared GP delayed getting the order to UPS after the cards had been printed.
When the post cards arrived on December 28th I found the quality to be good. I stamped and addressed the post cards and took them to the US Post Office planning to send them as Epiphany cards, only to learn they were too small. They were 3"x5". I revisited the GP website and looked under the "Post Cards" tab. 3"x5" cards were listed there along with many other sizes. Their 4"x6" card was labeled as the "Official Size". There was nothing to indicated the 3"x5" card would be refused by the USPS. IMO, their 3"x5" card should not be listed as a post card, or it should be clearly marked as a size that is an unacceptable size for USPS mail.
My time and money spent on this GP post card order was a complete waste.

Service
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Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hi Tom,
Unfortunately Economy shipping is the shipping method with the longest transit time, this can take 7-14 business days to arrive after the order has shipped from our facility. Standard shipping may have been a better option. We do offer a large variety of postcard sizes but if you are using the post office or a mail house to mail these out we highly encourage that you check with them before placing an order with us as they will be the ones to mail this out for you and we are simply providing the printing and there is no way for us to guarantee it will be meeting their mailing guidelines. I see a full store credit has been provided for this order.
Thank you.

Thumbnail of user tmh5
1 review
0 helpful votes
June 19th, 2022

They do not have good customer service. They printed me 250 postcards that were not printed correctly! I asked for a replacement or refund. But they wouldn't give it to me. It's hard to get a hold of anyone by phone. Vista print has been much better!

Service
Value
Shipping
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Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello Tina. In order for us to investigate this issue, can you please provide us with an order number? Thank you

Thumbnail of user fernandos228
1 review
0 helpful votes
March 9th, 2023

I worked with this company for over 15 years. In the beginning it was perfect, orders came in quick and prices were really good. I never had a complaint until just a couple of years ago. Orders started coming really late (weeks late) not only that but the quality greatly decreased. I made several complaints but what i found after years of being with them is that they take 0 ownership for their mistakes. I would always be questioned about my artwork or things i did incorrectly which was almost never the case. They would drag their feet to find resolutions. And when they did it was a $5 credit here and an apology there. So i started to complain on twitter about the service i was getting. Thats when they finally started paying attention to me, I found other customers who had similar experiences to me. My goal was to try to get them to improve the customer experience, instead they responded like a toddler. Threatening to cancel my account if i kept critiquing them. As more and more orders kept getting delayed I kept posting about the service. Until one day out of the blue they close my account. Mind you I rely on the service for my customers. I reached out to all the other customers who were complaining similarly to me and no one had their account closed. I reached out and called, only to be told no one was available to talk to me, I called every day trying to get it resolved but they refused to even talk to me. The only difference I could see between me and the other clients was my name. Pedro. I even asked the service rep if this had anything to do with anything and they laughed at me. I sent emails which were just ignored, and even filed a complaint with BBB in which they lied to the responses saying that they tried to resolve the issue with me. This place doesn't care about you, doesn't care about good service, and will never acknowledge their mistakes.

Tip for consumers:
don't use them, they are unreliable and will never admit to mistakes

Products used:
15 years of products business cards, signs, magnets etc

Service
Value
Shipping
Returns
Quality
Thumbnail of user linseyh11
1 review
3 helpful votes
March 16th, 2022
Verified purchase

My previous, positive review of Gotprint for promotional products has been deleted. After it took my friend and I multiple attempts to create a gorgeous business card and stickers with my logo, I put my order of 500 cards and 100 stickers into the cart.

When I opened the cart and proceeded to check out, they split my single order into two, separate ones, charging me $20 shipping for each. I was so upset, but I continued with my order because of all the effort we had put in. I then emailed the company after they did not answer their customer service line to report what happened and ask for the reason why. I paid $44 in shipping costs for $60 of product from the same distribution center. Their response to my disgruntled email was, "if you don't like how we manage our company, take your business somewhere else." Shocking!

Tip for consumers:
Do not use this company...Vistaprint or Moo are much better to work with!

Products used:
business cards and stickers

Service
Shipping
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello,
This appears to be a misunderstanding. The order split into 2 different orders because the items on there had different shipping options. This does NOT affect shipping costs, though. Whether the two items remained on the same order or not, the cost of shipping would not change either way. We tried to explain and offered to assist you placing the order correctly but we were told to cancel both orders, which we did, and we provided a full refund on both.
Thank you

Thumbnail of user davide1988
1 review
1 helpful vote
March 21st, 2022

I purchased 1000 business cards and paid more for faster service/ shipping.
I didn't get the faster service, their website wouldnt let me login to track my purchase, and finally locked me out for attempting to login too many times.
When I contacted gotprint... I got a canned response to "wait longer".

Dont be ripped off by this scam.

Tip for consumers:
Dont Purchase from GotPrint... its a scam.

Products used:
business cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hi David,
Would you be able to provide more information such as an order number in order for us to help you locate your order and unlock your account? Unfortunately we are a bit short staffed and the chat response time is not as quick as we would like it to be, but the wait time is no longer than 5 minutes. We ask that you please call Customer Service at 1.877.922.7374 and request to speak to a supervisor.
Thank you!

Thumbnail of user pedros220
1 review
3 helpful votes
June 4th, 2022

I worked with gotprint through their reseller program for over 15 years. Last year I started complaining heavily about their customer service and lack of empathy. I got no real change and so I moved my complaints to social media, instead of working with me or attempting to better their business practices I got threatened to stop posting critics or else my account (which again I've had for 15 years) would be closed. I continued to complain and they closed my account and even blocked me from posting anything bad about them. They took the critics like a spoiled child instead of an accredited business looking to fix their bad customer service. They doubled down and now put my business in danger because since they closed my account I have not been able to go in and reorder for customers I've had for over 10 years. Something needs to be done about how they treat and hurt people.

Tip for consumers:
Careful to critic and if there’s an error or a mistake in your order they’ll try to blame you and not take any accountability

Products used:
I used them hundreds of times and have spent 10s of thousands

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello Pedro, as you are well aware, your account was closed due to the offensive nature of your social media posts and your refusal to follow the posted time frames and procedures for your orders. Thank you

Thumbnail of user terryo273
1 review
0 helpful votes
July 15th, 2022

I linked GotPrint from Google because it advertised free shipping.

After going through the design, the free shipping was not eligible.

I called the company and they said they do not honor 3rd party coupons. The customer service rep, named Jim, said he had not been familiar with Google in a patronizing fashion. I asked if I could speak to a manager and Jim gave me the runaround and said he would see if one is available. I was on hold for 15 minutes, Jim offered a link and an email that I could send and request free shipping.

When I read this review, Jim said that he did not patronize me. However, he still was unable to find a manager on duty.

I recommend VistaPrint.

Tip for consumers:
Go VistaPrint

Products used:
Did not provide any customer service.

Service
Value
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Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello Terry. In general, any coupons we offer are on our coupon page on the website and the screenshot you have provided is just a search for free shipping and shows a link to the Gotprint website, not any offer for free shipping. As for your phone call, all our calls are recorded and we have management review it. Thank you

Thumbnail of user jeffw1237
1 review
0 helpful votes
February 11th, 2022

I had worked with many printers, from the good old days of lithography, both sheet, and web, to today's digital printing- When I first used Got Print back around 2010-11, I was blown away by their quality, speed, and pricing. Mostly their pricing. I did many small - medium-sized jobs and never had an issue. I enjoyed picking up those jobs too. (might be addicted to the smell of printers ink)
Well, all went to hell on this last job. And adding to the fact there is NO REAL customer service (outside of Jose, who is terrific), I decided to stop using GP. The loss of business my jobs bring will not alter their business in any way. But I can not see GP growing when a customer has to wait 15 min on the phone to talk to someone who does not know anything about printing and can't get someone on the phone that does. Blame it on Covid or the lack of people that want to work. I blame it on the owners of GP, who probably found they could make more money to buy more excellent cars or bigger houses. Well for me I did not accept it. I have found an actual customer-focused online printer and look forward to my first delivery next week.
If you, too, experience terrible customer service with GP, know many online printers will deliver the same high-quality dot and be there to answer questions or needs.
Thank you, an XGot print customer.

Service
Shipping
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hi Jeff,
Unfortunately we have been experiencing delays in all of our departments including Customer Service, we are working on hiring and training new staff members asap. You can reach us via our live chat for a faster response, would you be able to provide an order number for us to review?
Thank you.

Thumbnail of user felixg135
2 reviews
0 helpful votes
February 8th, 2023
Verified purchase

The company has declined in the quality of there materials and services. I recently purchased a car magnet and to no fault of mines began to not work consistently falling. When I contacted the company they offer a $5 credit as a resolution. Shoppers beware of this company.

Tip for consumers:
Beware of limited return policy and expect horrible customer service

Products used:
Marketing materials

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesw2706
4 reviews
4 helpful votes
February 24th, 2022

I ordered from these people many times because of price but I but I guess you get what you pay for because many times the cards have been stuck together but I've never said nothing but this time I only got about 200 cards and I ordered 1000 and their response to my call was absolutely shocking still have not heard from them it's been 24 hours.

Tip for consumers:
Look your order over very carefully, you might want to empty the box out, because chances are many of the cards will be stuck together.

Products used:
Business cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hi James,
We reviewed your order and it appears that your order was damaged in transit, this is not how we normally ship these items, our Quality Control team has refunded the card we have on file per your request.
Thank you!

Thumbnail of user katiep359
1 review
2 helpful votes
May 23rd, 2022
Verified purchase

We've spent thousands of dollars with Got Print over the years and had good luck until this year. We had over 50 different business cards printed and they arrived in very poor quality. We ordered in March and have been trying to get the solution resolved since the cards arrived. They finally agreed to reprint some of the business cards and they arrived and were as bad as the ones they were replacing. Customer service has been awful throughout the entire process. We will be using a different vender from now on.

Service
Value
Shipping
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Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello Katie, can you please provide some more information, such as an order number, so we can look into this? Thank you

Thumbnail of user robertp3424
1 review
1 helpful vote
March 23rd, 2022

I've used Got Print for years for specialty items for my clients. My last order for business cards was rejected by my client because of poor quality. There were 8 different cards printed at the same time and only 1 card was of good quality. My client needs these cards asap and I keep getting the runaround from this company. I sent them a file with all 8 cards side by side and they still refuse to give me an answer as to if and when they will be reprinted. What a terrible way to treat a customer!

Tip for consumers:
Beware of the poor customer service

Products used:
Business Cards

Service
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hi Robert,
Would it be possible for you to provide additional information, such as an order number in order for us to investigate this further? If you like, you can call Customer Service at 1.877.922.7374 and request to speak to a supervisor.
Thank you!

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From the business

Get connected with GotPrint's company culture! Please note, page is managed Monday - Friday, 8am-4pm PST. For customer service, please call 877.922.7374

Business History

In 2001, GotPrint started out as a small, family-run business in Toluca Lake, California, with a goal that would soon become a tradition: to provide fast, economical, and convenient service without sacrificing quality. In no time at all, this steadfast tradition helped us evolve into a continually growing and dependable company. Today with over 500 employees, we are able to cater to our growing customer base, while providing quality service and products at cost-effective prices.

Company Representative

Thumbnail of user erinas1
Alex M.
Social Media / Marketing
Typically does not respond to reviews

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