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  • Go Tickets UK

Overview

Go Tickets UK has a rating of 1.82 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Go Tickets UK most frequently mention action fraud, credit card, and phone number problems. Go Tickets UK ranks 372nd among Tickets sites.

  • Shipping
    2
  • Returns
    2
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Please report your experience and losses to Action Fraud UK website and speak to advisor or fill in on line report.
How would you rate Go Tickets UK?
Top Positive Review

“U2 tickets”

Michael F.
7/11/17

As alot of other people I booked u2 tickets for 8/7/17 for my son & me, & waited for the tickets to arrive, & as we all know they never did, what pisses me off is We've missed out on a once in a lifetime experience that we can never get back, we were both really looking forward to. Would like to say how impressed I was with HSBC for crediting my account, within a day of reporting, even though I thought I might struggle, as id paid with a debit card, cheers, but dosent make up for what we've missed out on

Top Critical Review

“Tickets no show!”

Jacqueline H.
6/23/17

Booked with them 5 months ago, received confirmation and seat allocation, everything looked fine. When I chased up the tickets last month I received a prompt email response telling me they would be dispatched 10-14 days prior to the event. Today, however, the web site and phone lines are closed and no sign of cliff Richard tickets for next weekend. Scammed by a shameless company. Even their sales lines are dead now!

Reviews (176)

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Reviews that mention popular keywords

action fraud (12)
Thumbnail of user michaelf226
1 review
1 helpful vote
July 11th, 2017

As alot of other people I booked u2 tickets for 8/7/17 for my son & me, & waited for the tickets to arrive, & as we all know they never did, what pisses me off is We've missed out on a once in a lifetime experience that we can never get back, we were both really looking forward to. Would like to say how impressed I was with HSBC for crediting my account, within a day of reporting, even though I thought I might struggle, as id paid with a debit card, cheers, but dosent make up for what we've missed out on

Thumbnail of user lindap201
1 review
0 helpful votes
May 30th, 2017

Finally got my Bruno Mars tickets through the post a few days ago in readiness for next week. Very excited to see him live. Thankyou Gotickets for a good service.

Thumbnail of user johnn1062
1 review
0 helpful votes
February 14th, 2017

Brought some Springsteen Wembley tickets which sold out very quick. Tickets received registered post about 2 weeks before the start of the event. The event was unbelievable had a great night!

Thumbnail of user margarets107
1 review
0 helpful votes
June 1st, 2017

Customer services rep Vanessa was a star, she quickly and efficiently changed the delivery option to collect pickup tickets from the box office which saved a lot of hassle for me. Terrific service received and collected the tickets all ok!

Thumbnail of user royg31
1 review
1 helpful vote
October 8th, 2016

A simple company to use and make bookings online. Recommend to others!

Thumbnail of user ankitm6
1 review
0 helpful votes
October 8th, 2016

A simple company to use and make bookings online. Recommend to others!

Thumbnail of user patricial94
1 review
0 helpful votes
May 30th, 2017

First time I have used Gotickets and I was a little apprehensive but it all worked out fine. Good seats received, good communication and kept well informed. Will recommend this company on service and prices..

Service
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Thumbnail of user jeremyc53
1 review
0 helpful votes
December 7th, 2016

Booked 2 tickets for my daughter last minute which was very fairly priced. The following week the tickets arrived and the feedback was very good seats also. First time used but definitely will use them again in the future but hopefully for myself next time.

Thumbnail of user joew107
1 review
0 helpful votes
February 23rd, 2017

Had a fab night seeing Robbie Williams at Christmas show. Just booking him again for June show in London, can't wait... Tickets delivered on time!

Thumbnail of user mollys30
1 review
0 helpful votes
December 23rd, 2016

You can rely on this company everything on time and no issues! Recommended ticket services will use again in the future!

Thumbnail of user lukee16
1 review
0 helpful votes
June 1st, 2017

My issue with Robbie Williams booking was resolved quickly. The company ticket prices are a lot cheaper than other ticket sites.

Thumbnail of user rebeccas132
1 review
0 helpful votes
November 30th, 2016

When making my booking for V Fest I some how managed to put in my email address incorrectly. Called customer services and the issue was updated and amended in now time at all and my ticket confirmations resent. I was impressed with the speed customer services resolved my mistake and my Tickets arrived with no problem. I commend GOTICKETS customer services and fully recommend this company.

Thumbnail of user donnap85
1 review
1 helpful vote
June 12th, 2017

I paid £350 for tickets for tomorrow to see Robbie Williams 13:617 phone number message says office not open and no answer from 3 sent emails and guess what? No tickets complete scam

Thumbnail of user mandyd15
1 review
0 helpful votes
December 19th, 2016

A VERY INFORMATIVE SITE, LOCATED GOOD SEATS AND BOOKED WITHIN 5 MINS. TICKETS ARRIVED AND THE CONCERT WAS VERY ENJOYABLE. WILL USE THEM AGAIN FOR FUTURE SHOWS!

Thumbnail of user alexd129
1 review
0 helpful votes
April 5th, 2017

I am absolutely delighted with GoTicketsUK!
The website is user-friendly and unlike other booking websites, the entire booking process is just so simple. To top it all off, the pricing was transparent and the delivery of tickets was spot on! Definitely recommended!

Thumbnail of user monican11
1 review
0 helpful votes
May 30th, 2017

I made a mistake on my Take That booking and put an incorrect address somehow. Called customer services and a nice young lady called Vanessa rectified this problem for me, and resent a copy of my confirmation emails with the correct details within 10 minutes. A big thank you to Vanessa.

Thumbnail of user nicholc1
1 review
0 helpful votes
June 3rd, 2017

Hats off to the response I got when I lost my booking confirmation emails for Take That, Sandra from customer services rectified the problem and resent them over to me very quickly and was very polite in the process. Yes will use again!

Thumbnail of user darrenj16
1 review
2 helpful votes
April 5th, 2017

I was just now discovered this company. I checked it out. I can now buy tickets for concerts, sporting events, comedy shows. Finally one place to buy all my entertainment tickets. I purchased some concert tickets. It was easy, safe and efficient. No hassles.

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Thumbnail of user thomasw153
1 review
0 helpful votes
May 30th, 2017

Tickets came safely and quickly as expected. I was sent a text message to alert me tickets
Are on their way which was a nice touch. Very good seats and a good experience,

Thumbnail of user shazw3
1 review
0 helpful votes
May 13th, 2016

Tickets received when expected. Good communication and kept fully informed along the way with delivery and reference numbers.

Thumbnail of user kellys219
1 review
0 helpful votes
May 30th, 2017

I had to make an alteration to collect my tickets at the venue box office which was simple to request after I made my booking. Customer services are very efficient and dealt with my request appropriately. Was sent information on collection a week before the event and everything went smoothly on collection!

Thumbnail of user williamh236
1 review
0 helpful votes
June 3rd, 2017

Booked the wrong date to see Eric Clapton. Contacted Vanessa on the online portal and resolved the problem in a professional manner and got a speedy response I may add. The problem was rectified without too many obstacles and the services received was first class.

Thumbnail of user jasmino1
1 review
0 helpful votes
December 13th, 2016

Got tickets a few weeks before the show and received some cool seats with good views of the stage which was great. First time used but will recommend to others to use!

Thumbnail of user zarah13
1 review
0 helpful votes
March 15th, 2017

I was quite surprised how good Goticketsuk is on ticket prices compared to other unscrupulous brokers. Everything was clear and transparent through the booking pages and I knew exactly the seats and I wanted and the prices I would be paying including booking fees. Will use again in the future!

Thumbnail of user paulw236
1 review
0 helpful votes
May 30th, 2017

Gotickets was accommodating for a group booking for Robbie Williams. I had to complete this booking over the telephone but on the whole a pleasant experience. Would recommend this company for large bookings and good customer services!

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Value
Quality

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From the business

Go Tickets UK, EU & USA is one of the world’s leading ticket brokers, selling millions of tickets, for various events around the globe year on year at affordable prices.

Business History

We have partnered and are affiliated with some of the leading world class hospitality and events companies around the globe, which have given us direct access to primary market tickets. The partnership not only provides us with access to obtaining tickets to leading artists and promoters but enables us to offer top quality seats in some of the major venues. You can place your order with a peace of mind that our ticket pricing model does not follows others in this industry with the intent of selling tickets at exorbitant prices.

Company Representative

Thumbnail of user michaeld201
Margaret W.
Sales Team

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