• Google

Google

Overview

Google has a rating of 3.38 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Google most frequently mention search engine, and social media. Google ranks 1st among Search sites.

  • Service
    168
  • Value
    153
  • Shipping
    115
  • Returns
    107
  • Quality
    148

This company does not typically respond to reviews

Positive reviews (last 12 months): 40.3%
Positive
27
Neutral
5
Negative
35
70
See all photos

What reviewers want you to know

Positive highlights

  • The easiest of all the online search engines, google is fantastic for searching for broad ideas or concepts.

Critical highlights

  • Bussiness Insider also has an article on Google manipulating search results.
  • Google is vague about why, but sometimes points to a credit card problem (nonsense) or a "violation" of policy.
How would you rate Google?
Top Positive Review

“Powerful company”

Gerard O.
1/13/24

The most performant web browser and basically the whole google ecosystem is sleek. I like how I can easily arrange my workplace using sheets, docs, different cloud storages, and, sincerely speaking, you can even create a profitable business relying strictly on their services. Doesn't it sound enticing? I do think so, thus, I admire surfing the net, customizing my browser whatever I want, and I highly cherish their attitude to data prtoection. 🤞

Top Critical Review

“Wont be back”

Gabriel O.
3/3/24

Hello i would like to say the fried shrimp tasted like bad food y'all only had cookies and ice cream and those other pies look like diarrhea speaking of diarrhea i was fighting for my life on that toilet and shot out the most humpty Dumpty clumpy rusty musty scrumptious red blue black white and purple poop out i will never be back ONLY GO BACK FOR CONSTIPATION

Reviews (985)

Rating

Timeframe

Other

Reviews that mention popular keywords

search engine (123) search results (28) credit card (23)
Thumbnail of user mac1459
1 review
1 helpful vote
March 29th, 2024

Google is great for finding stuff, looking up information, getting good ideas, etc. However, Google is poor at reporting news. So many of their headline stories require a subscription to the news provider in order to access the story. Google should absolutely require that if a news source wants to have its story on Google then it must provide the story for free to the reader. A link to an ad could be provided. Instead, I suspect that Google may get a kickback from anyone who subscribes to the rovider as a result of the "story" which is in fact simply a "come on". Do better by your users Google!

Thumbnail of user mir4denden
1 review
0 helpful votes
March 19th, 2024

Eviews should be at least 85 characters - please sprinkle in a few more details to share your experience.eviews should be at least 85 characters - please sprinkle in a few more details to share your experience.eviews should be at least 85 characters - please sprinkle in a few more details to share your experience.

Thumbnail of user choojay467
1 review
0 helpful votes
July 22nd, 2023

Google is a highly paid company to its employees, we do not know why there are many Googlers taking 2nd jobs as realtors or loan agents in Silicon Valley. They tirelessly solicitates their business or their spouses' real estate business among their coworkers inside the Google system, it is really hard to imagine those engineers take their jobs in Google seriously to be productive.

Thumbnail of user zias17
1 review
0 helpful votes
November 8th, 2022
Verified purchase

I am probably one of the best Google customers out there. We have now bought:

1.11 Pixel phones over the years, we
2. Google Fi Subscriber
3. YouTube Premium
4. YouTube TV
5. YT Music
6. Nest aware premium
7. Google Max Speaker
8. Original Google Display
9. Latest Nest Display
10. Nest Wifi Mesh
11. Countless nest speakers littered all over the house
12.5 Chromecasts
13. Latest Pixel watch
14. Nest security cameras and floodlights

Last month I ordered Nest Yale Lock and a doorbell. I used the $200 store credit I got from the purchase of the latest Pixel 7 Pro. My wife didn't like the color. I returned the package and tried to buy the items again. Except google wouldn't let me use the $200 credit anymore.

I called Google customer support on October 31st and the Person I spoke to didnt speak English very well and kept telling me things that were irrelevant to the case. I asked to talk to a supervisor but even after holding for over 15 minutes, I was not connected. She told me the a supervisor would call back. No one ever did.

I received an email from Google on November asking me to explain my issue, which I articulated again. It is now November 8th and I still havent heard back from them. On the other hand Amazon customer services resolves all my issues in a heart beat.

As I said before, I am one of the best Google customers and they are treating me like sh*t, how do they treat others. Extremely disappointed. If my issue is not resolved in the next couple of days, they will lose me as a customer.

Tip for consumers:
Buy if you are sure you will never have to call them

Products used:
1. 11 Pixel phones over the years, we
2. Google Fi Subscriber
3. YouTube Premium
4. YouTube TV
5. YT Music
6. Nest aware premium
7. Google Max Speaker
8. Original Google Display
9. Latest Nest Display
10. Nest Wifi Mesh
11. countless nest speakers littered all over the house
12. 5 Chromecasts
13. Latest Pixel watch
14. Nest security cameras and floodlights

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottw1968
1 review
0 helpful votes
September 29th, 2022

Everyone knows Google and how much they have influenced the evolution of cell phones and how powerful they are! But it just irritates the $#*! out of me with all the tracking they do and selling of data essentially our locations, but I have to be honest it's not just Google that's doing it! All our apps n emails generally have some sort of tracking or data extraction attached! Used to be I was worried about hackers now I'm worried about everything installed on my phone, I don't know about you guys, but this $#*! annoys the hell out of me but really if we want to use our cell phones for everything from internet to online banking there's really not to much we can do! Help me out if you think different.

Tip for consumers:
If your worried about tracking with Google there are a few things that can help a Little! Try keeping your location off until you need it, use a VPN all the time, keep Google location accuracy and all others off! Add a privacy app like duck duck go.There are a few others I can't think of right now, but if you want to know search, How to keep phone tracking down to a minimum.

Products used:
Google account, Google messages, Google maps, Google assistant, Google phone, n every other Google app that comes standard with any Android phone

Service
Value
Quality
Thumbnail of user jamesg2387
1 review
1 helpful vote
February 13th, 2021

When it says 3-6 days to deliver that is true, what it doesn't tell you is that they take 4-5weeks to process your order. Although am very happy with what I ordered as is good quality.

Tip for consumers:
be prepared for a very long delivery time - worth the wait tho

Products used:
Lightsaber

Service
Value
Shipping
Returns
Quality
Thumbnail of user henrya163
4 reviews
0 helpful votes
February 3rd, 2021

No Publican opiniones Mediamark
He intentado poner una opinión de Mediamark en google Maps, y directamente no es publicada, solamente en el caso que tenga muchas estrellas y mentiras acerca del buen servicio de esos buenos señores, ¿cuánto pagará Mediamark para que google no publique dichas opiniones?
En fin, ya no me fio de Google ni de sus productos.

Thumbnail of user cd149
25 reviews
214 helpful votes
August 29th, 2019

Be careful Google is a very powerful search engine. It's one of over 2000 search engines out on the Internet. Depends on the topic you're going for you definitely want to submit your website or blog to their company. It will give you more Internet power and easier for people to find you. However Google also it's only the ads that pay ahead of the organic searches. So depending on what you're trying to do it could be a good thing or bad thing.

Thumbnail of user erinm1051
2 reviews
0 helpful votes
October 8th, 2022

I like this site, but they won't let you write 2 separate reviews for 1 site. I posted a review about Google, but now I have a new complaint but I don't want my first review replaced. I think you should be able to write 2, 3, 4, 5 reviews about 1site. New complaints arise especially on Google. But ok sitejabber whatever you're rules but I think that rule SUCKS

Service
Value
Quality
Thumbnail of user meshackk
1 review
7 helpful votes
August 11th, 2018

There is a very very strategic reason why Google(the company) changed to alphabet. Peter Thiel breaks it down est in his most famous book.

Thumbnail of user jacquelyns22
1 review
0 helpful votes
June 4th, 2019

I find that I do not like to receive items from overseas they are rather cheaply made the items I get here are not to bad. I enjoy your place but I will be watching who I buy from thanks for your great people

Thumbnail of user paulinal24
1 review
1 helpful vote
August 4th, 2021

I've been with this service for around 3 years, however I've only been able to cash out twice of £20 as many times in the middle of doing the surveys it stays that I'm not applicable, so it's also an unfair waste of time..

Thumbnail of user carriej35
2 reviews
5 helpful votes
June 8th, 2018

I signed up for the 2.95 cent charge and did not get any real details on the item I searched for. So at that point I was done with the service. However a week later, I found out my paypal was charged a "Re-newal" fee of 24.95. This was strange as I don't remember any notification that I was signing up for any future debits especially at a much higher rate. However upon emailing them, they did refund the amount back to my paypal. It was fast and appreciated. Just beware before signing up for any of these services by any company, that you are not signing up for any additional debits.

Thumbnail of user cristhiap
1 review
4 helpful votes
May 11th, 2018

Were on a mission to help consumers make smarter decisions online.

To do this, we need to find the best businesses out there. We rely on people like you sharing your experiences to make this happen, so thanks for joining us!

Thumbnail of user morpm
1 review
1 helpful vote
May 6th, 2018

It seems like for the last few years, google absolutely refuses to search what i type in the bar. Ill look up "apples" and it stubbornly gives me results for oranges no matter how i type it in. The new commonly asked questions feature is so busted too. It will often have the question i asked but when i click it, i get an answer that's not in any way relevant to the question. Google is literally giving me suggested questions that they supposedly will be more likely to answer, and the answer is still unrelated garbage or the same link to some misinformed spam site for every suggested question on the topic. The other day i was searching (in google video search) for documentaries or short videos about space travel and the ENTIRE first page was filled with links to the same site with no videos whatsoever, yet every link had a box with the play button on it. It feels like they dont even care about good service anymore because people arent aware of reliable alternatives.

Service
Value
Quality
Thumbnail of user jenniferl1405
4 reviews
11 helpful votes
December 22nd, 2020

I know were suppose to write about google here but since there's no area to write about google forms, imma write it here. Google forms has been an big help, including in online learning. The only complaint i have which idk how there gonna fix is, not saving! This is a big issue for me, that's why i can only give this 3 stars. If i have to go eat lunch, or i accidently "x" out of the tab. Ect. It won't save! I was doing a major in math today, i accidently "x" out the tab and i had to redo the whole thing! (there were 40 questions and i was on 37) i love google forms but the not saving thing is an issue.

Thumbnail of user ginnyk4
3 reviews
25 helpful votes
March 2nd, 2018

I have to double check information from Google, if it is about something offline. It happened, that I wasted my time because of the innacurate info I got on Google.

Thumbnail of user steveb913
13 reviews
30 helpful votes
February 9th, 2024

I have at least a dozen Google profiles to be able to post reviews. I can post the same review (even good ones) under one profile and it won't get posted and then go to another one of my profiles where it will take. If your reviews are too longer or too detailed, they will get suppressed. If someone flags your review even though nothing is wrong with it, it will get suppressed. It's a game playing with words on this site. Certain words or combination of words that are innocuous will trigger the bots and get your reviews suppressed. There is no way to contact Google to discuss.

Products used:
Left reviews

Thumbnail of user renam4
2 reviews
0 helpful votes
April 4th, 2016

Awful mistake and did not take long, 3 weeks to recognize how stupid this person was. Ugh! The site makes you pay to read messages you get. When you unsubscribe, you still get messages from other people that is a problem if you want to focus on one person. You already have the dense person who still keeps bothering you to deal with on top of the constant ding of messages from prime members in the middle of your conversation with the only person you really talk with. The set up of site undermines any meaningful relationship you want to have.

Thumbnail of user tonyf64
31 reviews
79 helpful votes
April 17th, 2018

I love Google but I am giving it a 3 out of 5 because of its voice service you find on all the phones now days. I broke 2 Samsung On5 phones that I owned because I thought it was the phones that was making my voice to text all screwed up saying random... I never said. It really... me off! I would be talking to someone in voice to text & it would say some really... & off the wall... that I never said some of which started some unwanted drama with people who did not know me well. After I got other models of phones I have now found its Google Voice to Text not my phone/s. Such a waste, those were good phones & I just got... & decided I had had enough.

Google fix that crap!

Thumbnail of user karusunek
Samuel P.
96 reviews
307 helpful votes
May 25th, 2017

Just about anyone that has access to the Internet knows about Google. They provide a large number of online services including their infamous Search engine and their online email service. Since 2004 I have been a Google user as I have always found other search engines to be inferior to the results I would find on their search engine. The email service they provided worked a lot better than competing free email services and was actually better for searching and indexing than paid services at the time.

Over the past 5 or so years I have noticed that the search results are quite biased in the sense that they tailor the results to your interests. This can lead to a negative impact on the results as users are more likely to see information that confirms their own opinions rather than providing them with contradictory information which can help them form a more educated opinion. Google has also expanded the information they collect on their users in order to give their advertisers more information about their audiences.

Google, and by extension Alphabet, has expanded into so many different types of markets including mobile phones. As a result, it can be quite difficult to avoid the eye of Google. Overall they provide a good service to their users, but a lot of decisions over has reduced the usability of their online services and they further isolate privacy-minded individuals with business decisions that make you question whether or not they have strayed away from their original ethics.

Thumbnail of user romanm58
1 review
0 helpful votes
April 2nd, 2019

Po zalogowaniu i zaplacie za raport zbyt malo dowiedzialem sie o aucie wiec zlozylem reklamacje i zwrocono mi pieniadze wiec nic zlego nie moge powiedziec

After logging in and paying for the report I did not find out much about the car, so I made a complaint and I got the money back, so I can not say anything wrong

Thumbnail of user leeannag3
2 reviews
6 helpful votes
April 13th, 2020

I like this app but it does save everything that you search and that kind of isn't exactly ok... but overall a pretty good app.

Thumbnail of user katrenac
1 review
9 helpful votes
July 9th, 2016

After reading all the reviews I was really starting to get nervous about getting a refund. I hope this helps someone else... I called *******908, stayed on hold about 5 minutes then when someone came on the line I could actually understand them! I told them I was requesting a refund and to cancel all future subscriptions. They ask me why, told them I no longer needed their help and that was it. Refund hit my checking account 3 business days later. BUT I will still keep an open eye on my account for any future billings from them

Thumbnail of user tomr120
1 review
5 helpful votes
October 2nd, 2016

Absolutely no problem with SafeCart. Their client AVG has the worst customer service I have encountered all my years of dealing with firms on the internet. Many have used free AVG anti-virus products and never dealt with their customer service, fine. Just never ever buy anything from them and have a problem. On 09/14/2016 we were up-sold their "Ultimate" product which consumed 1.6 kb of memory resulting in poor performance. That same day we called and asked that it be uninstalled and the charge be reversed. No they said, we don't give refunds although they advertise a 30 day satisfaction policy. On 09/27/2016 they finally reversed the $99.99 charge after 5+ email exchanges and 4+ phone calls and numerous representatives the last one starting with we'll refund 50% of the charge. This overseas company's customer service does not merit the millions they make from U.S. consumers each year. Find another anti-virus program we surely did, I wouldn't even use their products if they were all "free". Free just means an opportunity to up-sell you with something you may not need and may not be able to use.

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Company Representative

Thumbnail of user maxw84
Max W.
Typically does not respond to reviews

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