• GoodRx

GoodRx

Overview

GoodRx has a rating of 2.17 stars from 602 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoodRx most frequently mention customer service, coupon price, and discount card problems. GoodRx ranks 357th among Coupons sites.

  • Service
    72
  • Value
    73
  • Shipping
    18
  • Returns
    18
  • Quality
    54

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 17.6%
Positive
6
Neutral
1
Negative
27
24
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Disappointed in the service as the coupon price was not honored and no one called to follow up.
  • I have been in an endless loop of the worst customer service I've ever had in my life.
How would you rate GoodRx?
Top Positive Review

“Love GoodRX - keep it up!”

Avin A.
10/30/23

Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!

Top Critical Review

“The worst customer service I've ever experienced.”

Kent M.
2/22/24

To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!

Reviews (602)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon price (25) customer service (32)
Thumbnail of user garywithers1
1 review
1 helpful vote
September 25th, 2023

I was very skeptical about this in the beginning. The wife and I lost our insurance, so we thought we would give it a try because we needed a discount on our meds while waiting for the new insurance to kick in. To my surprise, I saved just over $250 on one medication by comparing prices at different pharmacies. It definitely saves a considerable amount of money when you don't have insurance. I would recommend this for anyone who doesn't have insurance. I never give 5 stars, nothing is perfect.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Way to be your own advocate and finding savings for you and your wife, Gary! We're are very happy to hear we were able to help you save.

Thumbnail of user brianfisheri
2 reviews
0 helpful votes
September 30th, 2023

Sildenafil- 50mg, 30 tablets $12.26...i used Roman, Lemonaide, Myfriday plan and didnt realize how ripped off i was getting. From $100+ to $12.26. Amazing

Room for improvement - update pharmacy list on website, to eliminate
the ones that do not participate.

4.75 rating

Tip for consumers:
the less than $13 price blows away all other Viagra rip-off websites

ROMAN
LEMONAIDE
HIMS
MYFRIDAYPLAN

Products used:
sildenafil 5o mg so pills

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi there Brian, we think it's great you were able to find prescription savings with GoodRx! However, if a pharmacy is listed on our site they should be accepting GoodRx coupons. If this is not the case please give us a call, we'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user krishana13196
1 review
1 helpful vote
June 16th, 2023

I took advantage of Goodrx after being dropped from my parents' insurance. I have the Gold Rx plan. My only criticism is I pay monthly for the GoodRx plan, but when I need a telehealth appointment, I have to pay $19 for the consultation. I wish gold rx users didn't have to pay the $19 and just got free consults and discounted meds. All in all, it's helped me stay healthy and is relatively fast in responses and prescriptions. I highly recommend.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We appreciate your kind words and feedback, Krishana!

Thumbnail of user dougw101
1 review
10 helpful votes
May 16th, 2018

I own 2 pharmacies, I understand the pricing of generic medications. If Good RX is saving you tons of money (which it may) you need to find a new pharmacy that isn't ripping you off. Look for independently owned stores. They have the power to change prices and are usually going to give you a fair price and not charge you $150 over the cost of the med, which is what happens when you see a big price drop from Good Rx. Why not find a pharmacy that will give you a fair price from the start? I'd love to hear from you, I'll give you a quote and let you know my cost of the med your inquiring about so you can get an idea of what a good price is. I'm tired of these stupid games.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thanks for the feedback.

Thumbnail of user jmb7
1 review
1 helpful vote
September 26th, 2019

Showed the guy at counter coupon, he did a lot of typing (twice) said couplon was not any good. Coupon showed price of $10.25, they priced over $30. I will try at a Harris Teeter. If that works the one star will be just for Walgreens.

Update: I was able to use the application at Harris Teeter in Pinehurst/Taylor Town NC. Of course they use a generic which was fine with me. Changing review to four stars

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi JM-- We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Thumbnail of user davidm3062
1 review
3 helpful votes
February 16th, 2020

My local CVS would gladly accept the GoodRx coupon. They looked up the difference in cost between my insurance co-pay and the coupon. The drug normally costs more than $400/mo. The coupon cost was $140 and the insurance copay $190. However, if I used the GoodRx coupon, what I pay does not apply to my deductible. Therefore, I chose to use my insurance. No problems at CVS.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello David! You may want to contact your insurance company to find out if you can submit receipts for prescriptions purchased using GoodRx. Many plans will allow you to submit receipts for potential reimbursement and/or credit towards your deductible and other policy limits. If you have any further questions, please give us a call at 888-799-2553.

Thumbnail of user cathym214
2 reviews
15 helpful votes
May 25th, 2018

I have had good luck at CVS. Walmart and Walgreens are worthless so GoodRX should either make them honor the contract they have with them or stop advertising the price that you never get from them. I've wasted many hours at both places. Go to CVS It is only a few dollars more and worth not having to go through the hassle at Walmart and Walgreens. Walmart did have one medication that I get for my dog that was cheaper without the coupon, but the most expensive drug I use for my dog Amantadine was easily gotten at CVS after fighting with the pharmacies at Walmart and Walgreens. Last I heard GoodRx was going to the corporate level about Walmart, but that was several months ago and I haven't heard anything back. So you can get 5 stars from me but only if you go to CVS One pharmacy is better than none. And their prices are only a few bucks more.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Cathy - we have reached out to both you and the pharmacy to make this right. We expect it to all work out and you to get the discount price you were quoted; please check your email for more. Apologies for the pain; the pharmacist was confused about how to process pet meds.

Thumbnail of user williamg1134
1 review
0 helpful votes
October 7th, 2020

I have used GoodRx for the last year with good success. I am permanently disabled, and take Hydrocodone 10-325 every six hours for chronic back pain. For the longest time, I have filled all my scripts at CVS. I noticed my Norco was much cheaper through GoodRx at Kroger, and had my next refill called in there. My cost was about $16.

Now, I go to check for this month, as I am due for a refill, snd that same 120 tablets shows a price of $34.36. It's doubled in a month. And now I see there's a "Good RX gold". It sure looks like a good thing is coming to an end. GoodRX wants their cut, I guess. Disappointing.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi William! We're sorry to hear about the price increase. Because the coupon prices are tied to actual cash prices, they can fluctuate over time. We'd be happy to double check this for you. Please give us a call at 888-799-2553.

Thumbnail of user rl58
1 review
15 helpful votes
June 11th, 2016

I use Good RX every month for several meds including pain medication. My Walmart requires that I have a new, current discount each time I fill. I always text it to myself and then show them my phone. This month I checked pricing and while Walmart and Sam's Club displayed a price, it was grayed out and the price shown was equal to the normal Walmart cash price. Does this mean Walmart and Sam's Club no longer participate in Good RX? Is this only on CII drugs or is it all drugs?

Thumbnail of user neilp26
1 review
3 helpful votes
January 29th, 2017

The first time I tried GoodRX, Publix wouldn't take the coupon, but it turned out CVS had the product for less than the coupon price anyway. The second time CVS took the coupon at about half the going price, so GoodRX is on the happy list for now. One qualification is how this will play out with the annual insurance deductible. That will be a learning experience, but so far I'm okay with the fifty bucks.

Thumbnail of user krisl56
1 review
0 helpful votes
September 1st, 2017

I have been using goodrx for a few prescriptions since last year & it has always worked out well for me (@ Kroger & rite aid). It cuts my gabapentin price in half! So today I was wondering if there's a chance they might be able to save me a few $'s on suboxone (it's expensive). I checked all the prices & they are all way higher than what I actually pay. I pay 324@ rite aid & the rite aid coupon says 406, however I just read a review in which a goodrx user said he paid just 126 for a months supply of the same medication. I'm wondering if my always helpful pharmacist can help me figure it out.

Thumbnail of user dh514
1 review
0 helpful votes
March 10th, 2020

Saves me a ton of money on most of my prescriptions. I saved $45 a month on two different medications but for some reason the good RX gold is double the price so I do not use good RX gold

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello! We are so happy that we were able to help you save on your prescriptions with GoodRx! Because GoodRx compares prices at many different pharmacies, there are sometimes lower prices available with a GoodRx coupon. If you have a GoodRx Gold account, you are still able to use a GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area!

Thumbnail of user dank438
1 review
4 helpful votes
September 14th, 2020

Please. I am honestly begging you. I will do whatever you want. If you just ask me to look it up BEFORE I fill the script. Don't wait for the price from your insurance. If you think it will be high and you have the card or phone or whatever ready: call ahead. Ask them to compare the prices for you. It will save us both a LOT of time. It does not take 20 seconds, as that commercial may suggest, to change the price for you. My soul dies a little each time I scan out a script and then they pull out their little card. (Also highly do not recommend using the cards. Print it out. At my pharmacy we use our phones for you, but i know a lot of places wont do that, so if u want the EXACT price you found - print it. They change the cards)

Thumbnail of user jerryb391
1 review
0 helpful votes
April 3rd, 2020

I ask why does Walgreens not accept GoodRx Boaz al. *******. They do not! Amoxicillin 875 MG Tables.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hey Jerry! We're so sorry to hear that you had an issue using GoodRx coupons at your Walgreens Pharmacy. We would be more than happy to reach out on our behalf. Please give us a call at 888-799-2553, and we'll investigate immediately.

Thumbnail of user nadyaa3
1 review
0 helpful votes
December 5th, 2018

Good. It so helpfull. Try to improve another content. Pleas be kind for every custumoers. It is really insteresting

Thumbnail of user lindah354
2 reviews
4 helpful votes
January 2nd, 2018

I have saved a lot of money with this card over other discount cards; however, the pharmacy will not always give you the quoted price. Compared to other discount cards I have used, the savings are better with GoodRx, but it's impossible to know which card saves you the most without running every card you have, which no one will do. At this time, I still think it is the best discount available and if the comparisons are accurate, I have saved hundreds of dollars using this card.

Thumbnail of user debs323
1 review
1 helpful vote
November 25th, 2019

My experience with GoodRx has been very positive. By my using GoodRx i estimate the cost of the prescriptions I have filled with it cost me half the amount it would have if I had not.
I highly recommend the service they provide.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Deb! We are so happy that we can help you save on your prescriptions! If you ever have any questions, feel free to give us a call at 888-799-2553!

Thumbnail of user billief10
2 reviews
3 helpful votes
November 1st, 2017

It was amazing for some of my family and friends. Huge savings on generics for Aricept, Metformin, Lisinopril, Atorvastatin. No discount on Combipatch which does not have a generic.

Thumbnail of user karenm1101
1 review
5 helpful votes
July 9th, 2019

I have no Rx insurance, so GoodRx has been a lifesaver at times. But the coupons at Walmart, don't always agree with the computer at Walmart. The coupon discount is often not as much as Walmart discounts. Not sure where the communication problem is, but accuracy would make GoodRx a 5 star service.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Karen--Thank you for letting us know about your experience at your local Walmart Pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Thumbnail of user dawnf98
1 review
6 helpful votes
March 25th, 2019

I have never had to use Good RX but I am checking this out. I see people who have used this and everything has gone well for months/yrs. Then the minute something goes wrong it is all negative. Nothing in this world always goes perfect. I see so many good reviews from all of your customers. People do not realize when negative things happen it all has to do with insurance/pharmacy/store and their rules and regulations also. RX does not own the patent on this. It is like a medication that can save your life coming out. It is tried for up to 5 yrs on people with as many side effects as possible stated not only during advertising but on brochures given out. People have them in black and white what can or may happen but will grab at this drug as a lifeline. The minute something happens and someone starts suing someone over a side effect many jump on board. It makes no difference that it has stated the possible side effects. You took it upon yourself do talk with your Doctor and decide to use this knowing what maybe could happen. As a Nurse I see this all the time... I am sure many people are very thankful you exist. I see many who have had good experience. Many need all the help they can get!...

Thumbnail of user davidl381
1 review
5 helpful votes
January 13th, 2017

Initially I was paying $180 monthly for my son's prescription at CVS. With the GoodRx card I was able to pay about 1/3 of that at Walmart, but after two refills Walmart refused to honor the card. I checked the mobile app and transferred the prescription to Winn-Dixie which cut the price to less than $30 for a 3 month supply. This was great for about one year until Winn-Dixie sold their pharmacy business to CVS. That was a disaster so I transferred the prescription to Walgreen's, $41 for 3 month supply. Super! I hope that lasts for awhile, but the lesson is: if you meet a roadblock on the card, don't give up; look for other pharmacies that will honor it.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thanks for the review. Please email help@goodrx.com if you have future issues at a pharmacy.

Thumbnail of user uwsb
1 review
3 helpful votes
January 19th, 2018

Have insurance and the goodrx price was 60 percent cheaper. Pharmacist stated it works but not always accurate. Not surprising since drug companies always changing there deals

Thumbnail of user anthonyk48
1 review
1 helpful vote
April 9th, 2016

I have used GoodRx a number of times. It may not be convenient but it has saved me money. Only once at a Meijer did they have an issue with using the card. Just yesterday we got a prescription that was $122 with our insurance (have not met the deductible) for about $17. It pays to ask.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

If you ever have issues using a GoodRx coupon, just let us know and we can help. Pharmacies are usually contractually obligated to accept GoodRx coupons. Email help@goodrx.com. Thanks.

Thumbnail of user rudyw5
1 review
5 helpful votes
July 21st, 2015

Quantity 120 of levetiracetam 750mg was $170 cash. Sam's Advantage Plus membership discount was $102.

GoodRx website said I would pay $20. However, the actual price I paid at the counter was $39. (The pharmacy tech told me that GoodRx coupon doesn't always show the GoodRx quoted price.) Otherwise I would have given 5 stars.

But it did work and I saved a lot of money!

Thumbnail of user mabelt3
4 reviews
5 helpful votes
November 6th, 2015

I've used this website a few times for coupons on my medications. I like that it lists several stores and their prices for your medicine so you don't have to physically go there or call to price it out. You can have your medication mailed to you in some cases. It's worth a look, every little bit helps.

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Thumbnail of user douglash20
GoodRx R.
Typically responds within 3 days

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