• Goodnight Macaroon

Goodnight Macaroon

Overview

Goodnight Macaroon has a rating of 1.71 stars from 213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goodnight Macaroon most frequently mention customer service, store credit, and tracking number problems. Goodnight Macaroon ranks 2331st among Women's Clothing sites.

  • Service
    22
  • Value
    20
  • Shipping
    22
  • Returns
    19
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
30
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have emailed their customer service since they do not have a telephone number and still no response.
  • They should really warn people that their stuff comes from Hong Kong and you will not get it until a month +.
How would you rate Goodnight Macaroon?
Top Positive Review

“Product Website Browser”

Mahogany B.
10/11/23

I have never ever heard of this boutique online shop but I bought a beautiful taupe short-haired hat that was made from South America somewhere in Peru or Lima and it came from a seller on a different popular website for which I sell my items as I do on another and I've done well. This had come with an authentic Gucci headband on it that when asked, she didn't believe the headband was genuine but she didn't look because it's wound around the foxy hat, that wouldn't have taken anytime to look and there was the Gucci named care label as well as the Gucci Designer Tag sewn into the headband like I had seen on others when I had researched. She said, "She bought this hat w/ the Gucci Headband on the hat and was willing to sell it separately. I don't think she really cared that it was Gucci adorning this lovely hat but you wouldn't know that when you look at her exquisite closet of items and she sold it to me for an offer of $20 for a total of $29.65 S&H plus tax. I've never had a seller act so clueless, however she has it listed as a purchase from Goodnight Macaroon :)) ))))) I'm wearing this hat to an event to Chicago next week. I am going to send you a photo of this hat from my cellphone. I am currently on the desktop following this message. *Update* My photos no matter how I cropped them didn't satisfy the upload module so you'll just have to take my honest word for it. :)) ))))))))))

Top Critical Review

“HORRIBLE. Crap quality, no chance of refund, god awful”

eleanor g.
11/14/23

Clothes will not be made properly (stitching off, labels on wrong side of dresses, holes, VASTLY different sizes/inaccurate measurements). I will never order from here again. Honestly, worst experience and clothing order EVER. A $400+ order Came in a TINY crumpled up package that was duct taped all around to make it as small as possible and borderline impossible to open (it was a bag). Literally DONT. Coming from someone who orders online 99.9% of the time, this is a HARD NO.

Reviews (213)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) hong kong (27)
Thumbnail of user eleanorg5
2 reviews
5 helpful votes
November 14th, 2023

Clothes will not be made properly (stitching off, labels on wrong side of dresses, holes, VASTLY different sizes/inaccurate measurements). I will never order from here again. Honestly, worst experience and clothing order EVER. A $400+ order Came in a TINY crumpled up package that was duct taped all around to make it as small as possible and borderline impossible to open (it was a bag). Literally DONT. Coming from someone who orders online 99.9% of the time, this is a HARD NO.

Tip for consumers:
Shame on this company and their customer service and their marketing (clothing is aggressively different than shown in pictures). This company should be illegal. Absolute scam.

Products used:
Not.a.single.one. Straight to trash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesliev233
1 review
0 helpful votes
March 6th, 2024

I received a top from Goodnight Macaroon and it came with a hole in it. I requested a refund as I did not have time to wait for a replacement. I have yet to receive a response.

Products used:
Only ordered one top and it was damaged

Service
Value
Shipping
Returns
Quality
Thumbnail of user ameem2
1 review
0 helpful votes
October 21st, 2023
Verified purchase

Very shady company in my opinion. They gave me instructions on how to use my own money to return something with the understanding I would only get store credit, but then after it was returned, I cannot get a response from customer service regarding the credit. I have emailed at least 6 times!

Tip for consumers:
Don’t order unless sure/ and the shoe sizes are not standard at all. A sizing systems I’ve never come across.

Products used:
None/bought shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiad1178
1 review
2 helpful votes
February 8th, 2022
Verified purchase

Company drop ships from Hong Kong, returns to Florida. They have a restrictive return policy that varies depending on if you read the site, your receipt or packing slip. Anyway handbags are C grade Chinese goods (ie the street vendor quality in HK) not what you would ever buy, strong routine scent of glue that will never go away, appears they are selling (at least handbags (3) I received, lowest grade goods. I asked for a refund as my goods were defective. Paid about 30$ to mail to Florida too (no return tags as it drops from HK)

Tip for consumers:
buyer beware

Products used:
purses were unusable

Service
Value
Shipping
Returns
Quality
Thumbnail of user carit17
1 review
0 helpful votes
October 4th, 2023

I don't even want to give them 1 star but I have to, it won't allow me to put 0 stars. I ordered 3 items on 8/5/23 and none of the items fit. I contacted them many times but no one would respond. Terrible customer service or lack of customer service. Save yourself grief, don't place an order!

Tip for consumers:
This company should be reported and put out of business!!!!

Products used:
none, I'm trying to get a refund but no one responds to my request!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristenk326
1 review
1 helpful vote
June 14th, 2023

I received first response to 2 initial emails right away stating my package was lost and they would refund me. Have not gotten an email confirmation stating it was cancelled. Have already waited a month with the company holding my money and no product to show for it! Absolutely ridiculous! All I want is my order cancelled and them to refund my money it shouldn't be this hard

Tip for consumers:
Horrible horrible service will never purchase from this company again

Service
Value
Shipping
Returns
Thumbnail of user karas240
1 review
0 helpful votes
June 23rd, 2023

Some items don't feature photos of the actual item, instead they say to either Whatsapp or email them for details. Trouble is, they don't respond to email requests in regards to the item in query. What's the point? If CS can't be bothered to answer when the company themselves say to email them - how will they respond to an issue with an order? Hard pass.

Thumbnail of user jenn.p.corson
1 review
0 helpful votes
October 8th, 2023
Verified purchase

Goodnight Macaroon ARE SCAMMERS. I placed an order in April 2023, when it arrived the quality was TERRIBLE and it was missing some items from my order. I started a refund in May and followed all of their instructions, including paying for the shipping and sent them a copy of the receipt with tracking number. They replied saying they'd process the return and it would take 3-7 business days for the refund. I've never received a refund and they have ignored all emails since. They took back the merchandise, after not shipping the full order to begin with, and NEVER processed the refund. They stole $250.60 from me plus the $17.38 I spent to ship it back to them. DO NOT BUY FROM THIS COMPANY!

Products used:
None, they were terrible quality and my full order wasn’t even included.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahs3137
1 review
3 helpful votes
April 4th, 2022
Verified purchase

Tried to make a return, but the company did not provide a return form (which is required per their return policy in order to receive a refund). When I emailed asking for one, they ignored my request. I submitted a complaint with my financial institution, and only then did this company's customer service reach out to me. However, they still did not provide me with the return form, they only reached out in order to accuse me of theft. This has now been going on for over a month. They continue to refuse to provide me with a form, and continue to threaten legal action just because I refuse to cancel my bank's charge back due to this problem. DO NOT under any circumstances get involved with this company.

Tip for consumers:
DO NOT associate with this company.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariav376
1 review
5 helpful votes
February 27th, 2020

I ordered a sweater and pair of boots. Both very cheaply made and not like description. Boots had small nail sticking up in inside of boot. Customer service is horrible - it took multiple attempts to get response, time lines are very over promised and under delivered, Returns have to be sent to China so shipping is expensive. I will definitely not use this company again - very frustrating experience.

Thumbnail of user angiec314
1 review
2 helpful votes
March 12th, 2022

I ordered a pair of shoes on 2/21/2022, and as of 3/13/2022, they have not shipped. I paid 9.99 for shipping, and emailed customer service to see when they might ship and was told they had been dispatched and would soon ship, but a week later, they've never been shipped and was told to expect 45-60 days! This is a ridiculous amount of time, and I've been told conflicting information from their customer service. Of course, they charged my credit card right away. Very disappointed in this company and won't order from them again.

Tip for consumers:
Shipping time is 2 months

Products used:
Shoes

Service
Shipping
Thumbnail of user sarahf1342
1 review
1 helpful vote
April 5th, 2022
Verified purchase

Ordered a bathing suit that was horrible quality. No returns accepted. Looked nothing like the photo.

Tip for consumers:
Don’t

Products used:
Ordered a bikini that was terrible quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user mahoganyb10
1 review
0 helpful votes
October 11th, 2023

I have never ever heard of this boutique online shop but I bought a beautiful taupe short-haired hat that was made from South America somewhere in Peru or Lima and it came from a seller on a different popular website for which I sell my items as I do on another and I've done well. This had come with an authentic Gucci headband on it that when asked, she didn't believe the headband was genuine but she didn't look because it's wound around the foxy hat, that wouldn't have taken anytime to look and there was the Gucci named care label as well as the Gucci Designer Tag sewn into the headband like I had seen on others when I had researched. She said, "She bought this hat w/ the Gucci Headband on the hat and was willing to sell it separately. I don't think she really cared that it was Gucci adorning this lovely hat but you wouldn't know that when you look at her exquisite closet of items and she sold it to me for an offer of $20 for a total of $29.65 S&H plus tax. I've never had a seller act so clueless, however she has it listed as a purchase from Goodnight Macaroon :)) ))))) I'm wearing this hat to an event to Chicago next week. I am going to send you a photo of this hat from my cellphone. I am currently on the desktop following this message. *Update* My photos no matter how I cropped them didn't satisfy the upload module so you'll just have to take my honest word for it. :)) ))))))))))

Thumbnail of user rebeccas1454
1 review
5 helpful votes
May 25th, 2021

Unfortunately, I purchased a handbag as a Gift for Mothers day. The bag WAS NOT as descried on their website. When I tried to return to Florida address where it was shipped, was told it had to go to HONG KONG which coat & paperwork are ridiculous. I returned merchandise to Florida as they agreed Pay pal is involved. This morning Pay pal denied my money, this company LIED & said they didn't receive, I have receipt to prove. DO NOT PURCHASE ANYTHING & NEVER USE PAYPAL

Tip for consumers:
DO NOT EVER USE

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user normam195
1 review
0 helpful votes
February 16th, 2021

Your reviews are horrible I really liked your things. I can not afford to shop and not review other's opinions

Thumbnail of user unhappgc
1 review
2 helpful votes
October 25th, 2022

I cannot emphasize enough how awful the quality of clothes were that I received. Thread color for stitching all over the place, awful stitching with weird horns on sweater shoulders, awkward lumping. Or just wrong color used in the middle of a sweater that looked like an attempt to fix a rip? Boots with rips, faulty zippers, everything is visibly glued on with glue showing everywhere

Ordered a dress in a medium that came as double the circumference size they had listed on the website (I measured). When I sent them the picture showing the measuring tape on the dress, their response was "we looked and don't see anything wrong". Label was glued on the wrong side of the dress and the fabric was like recycled cardboard

Takes weeks to hear anything back and they tell you to return the items. I tell them it was shipped in a crammed packed package that was literally wrapped I don't know how many times in tape to make 6 items for in a football sized package. It took FOREVER TO OPEN because I didn't know where I could cut without hitting fabric.

When they realized there was no return label TO CHINA they asked me to "send a hand written parcel with my name, item numbers I'd like to return, and my address"…. Why would me sending a hand written parcel with the information (not asking for the items returned, just the info) that you literally have right in front of you?

Thumbnail of user julilein3112
1 review
2 helpful votes
July 3rd, 2023

I have ordered and cancelled it after one day. Haven't received nothing no refund no item… nothing… do not order here!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittneya21
1 review
3 helpful votes
September 27th, 2020

Purchased boots from this company that were the wrong size. Paid by debt card AND paid for shipping. Also paid for return shipping. Took customer service over a week to even respond to my email with a "generic" response telling me they "discard" ineligible items. They don't even mail them back to you after you paid all of the shipping costs! And even worse... the boots came in just a bag. No padding and no protection. This is the worst company. Never purchasing anything from them again.

Tip for consumers:
Don’t purchase from this site If you may consider returning the item. They also don’t offer refunds for items purchased by store credit. Read the fine print!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandras2803
1 review
2 helpful votes
May 13th, 2022
Verified purchase

This was my first and LAST time every ordering from this company. First of all all of their products come from HONG KONG! Which is mentioned NO WHERE on their website :) :) It took 6 weeks for me to receive the one item I ordered and holy crap I thought this order came from shein. The quality was awful; it felt like cardboard and looked nothing like it did online. Keep in mind I paid $65 dollars for it so it was not cheap. If you want to return anything you have to pay for it yourself and guess what you probably won't even get your refund because it's been over a month and they claim they "never received" my item even after UPS confirmed the delivery and it was SIGNED for by one of their employees. Please stay away from this scam of a company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikkid149
1 review
0 helpful votes
September 13th, 2022

I saw Goodnight macaroon on a influencer page and ordered a few things immediately. I knew shipping would take a while so when I went to look at reviews I was immediately in deep regret! I just thought well... money wasted! However when I got my clothes (after about a full month) I was shocked that the clothes were cute. This is coming from a very picky shopper too btw. They aren't name brand quality but they were nice. I do recommend not ordering anything that says one size unless you're a very small frame or want a belly shirt/sweater. I don't know if I got lucky but I'm pretty happy with my sale purchases. Everything I ordered was 20 dollars on sale so perhaps if I had spent more I wouldn't be AS impressed. Hope this helps!

Products used:
All but one sweater

Service
Value
Shipping
Quality
Thumbnail of user dissapointedc7
1 review
2 helpful votes
February 19th, 2023

I don't even know where to start. HORRIBLE quality, 6 items (all damaged or stained or labels sewn on wrong or sizing AGGRESSIVELY off) crammed into the tiniest taped up ball that took forever to cut through because I didn't want to cut the clothing. Took ages to get here. NEVER expect anything refunded (sent pictures of stains, clothing description sizes with a measuring tape showing they're off, seems just pulled out everywhere) no refund. I ordered a dress in a medium and it could've fit 3 of me. I took a picture and sent them the measurements showing they're off, showing another dress from them in a medium, showing the dress being backwards with the label sewn on wrong, I could literally write a novel on everything that was horrific with them, and 0 refund, they found nothing wrong with anything, no help at all.

Literally do not buy ANYTHING from here. I was so excited cause the items looked cute on an influencer so I got like 10 things expecting good quality and all were GARBAGE.

I even messaged the influencer saying like "girl I love you, but this brand is god awful and I was so disappointed in the quality and everything after"… I've never seen her post a thing about them since….

Horrible.horrible.cheap.waste of money.awful service. Literally the worst purchases I have ever made and I order a TON online.

Tip for consumers:
DO NOT BUY A THING. The pictures are BEYOND misleading. Imagine the $#*!tiest fabric and then imagine it like smeared in oil and dirt and given to a 2 year old to cut and sew

Products used:
Literally none. Threw them away; thats how impossible they made returns. Again, I could write a novel about how god awful every single aspect of this brand and company was

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisong98
1 review
12 helpful votes
January 31st, 2020

I ordered around $200 worth of merchandise from Goodnight Macaroon and had to return ALL of it because none of it fit right. And I'm actually sized the same as the few influencers I located this company from. Not only did I have to spend $25 on shipping to return my merchandise, Goodnight Macaroon claimed they never recieved it "because their system is down". $225 down the drain. I'm so incredibly disappointed. Buy from somewhere else. Goodnight Macaroon is a poorly run company with terrible customer service.

Thumbnail of user kelseyl74
2 reviews
9 helpful votes
May 1st, 2021

Do not buy from this website! It's all low quality clothes drop-shipped from China, look up the practice of drop-shipping and you'll see how it works. The influencers who shill this crap don't actually wear these clothes, they put it on once for a "review" and don't wear it again. They're all being paid to say positive things. Also the five star reviews on this page are all Goodnight Macaroon employees/shills. Notice how they all only have one five star review for this company and they're all written in broken English?

Thumbnail of user madelinet47
1 review
1 helpful vote
January 3rd, 2022
Verified purchase

I ordered two skirts. Both were unexpectedly small and looked very cheap, and they unfortunately weren't cheap. I wouldn't recommend ordering from this site and it looks like they don't post negative reviews on their website.

Thumbnail of user amberf223
2 reviews
6 helpful votes
May 6th, 2021

I ordered a pair of braided sandals that I saw on an influencer. They did arrive within a week or two, but the quality is AWFUL. It looks like a 5 yr old glued them together. I bought my correct size, but the straps were WAY too big. Honestly, I'm not trying to be offensive... but nobody could fit into these sandals unless they were 600 lbs. I'm not exaggerating! The top strap is SOOO big. The length of the footbed is right... but quality assurance is awful at this company! Don't BUY! To return shoes you only get store credit and you'll have to pay a TON of money to return it to Hong Kong! And whatever you buy with your "store credit" is non refundable as well. Don't waste your time or money on this horrible company! I'm so disappointed that influencers would even recommend this company.

Products used:
None! They suck

Service
Value
Shipping
Returns
Quality

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From the business

Shop women's everyday clothing online at Goodnight Macaroon. An online boutique with unique and affordable tops, dresses, sweaters, boots, handbags and jeans.

Company Representative

Thumbnail of user lauras205
Laura S.
Typically does not respond to reviews

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1.7
213 reviews
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