GoKeyless

We ordered a lock off the GoKeyless website at the suggestion of another tenant in our office park. They had a better price than even the manufacturer of the lock, so we were thrilled. We paid extra for 3-5 day shipping, so on the 5th day I called to ask for a tracking number. I was told that the product was a special order and that it would not ship from the factory for another 2 weeks. I asked about the 3-5 day shipping and was told "Well that means you'll get it in 3-5 days after it ships from the factory."

NO, THAT IS NOT WHAT THAT MEANS. When you order something and pay extra for shipping within a specific time-frame, it means you expect to get it within that time-frame. Thankfully the customer service representative agreed after I explained why that was incorrect. They had not contacted us to let us know this was going to be a special order, or to let us know about the adjusted wait time. I am still waiting on confirmation that the shipping fee has been refunded.

I am hopeful that we will not have any issues with the product once it arrives (still waiting on that) but I was pretty dismayed at what seemed like under-handed business tactics. When you're already spending $600+ on a lock you don't expect to be nickeled and dimed for an extra $20.

We had a little difficulty with the site... However, when we dialed the 1-800 number and was assisted immediately. Great people, quick service, very knowledgeable CSR.
Thank you for resolving our needs for locks.

Website has limited information, so there is no way to on line order a thermostat or the WiFi and software, nor any description of the same. The good news is that the company has readily accessible knowledgeable people who can place orders for you and suggest things that would help you accomplish your aims once you can find out from them that (my) product will meet (my) needs. Though I asked and paid mucho extra to assure UPS select "guaranteed 4 day delivery", it is 9:30 PM on day 3 and there is no delivery, though UPS came at 6PM and I personally took the boxes thinking one was my lock sets. Each was an Amazon prime no charge 2 day delivery. Go Keyless did not arrange for UPS to give me a tracking number, so I have no way of trying to get this in time for my departure tomorrow morning when I strongly wanted it. Overall not at allhappy with this turn of events.

However, I do not know who dropped the ball but I

We bought two dual sided keypad deadbolts. We liked the fact that the items were mechanical (requiring no batteries). We hadn't considered that the keypads are not lighted. This might not be too problematic once you are familiar with the code you set. You can feel the buttons you'll need to push in the dark. Otherwise you'll need to leave a porch light on (which for us means 16 walkway lights also). The deadbolts are high quality Japanese made but the instructions remind me of old "made in Japan" poorly translated text. They are confusing. The only other problem arises when you purchase the "EZ Mount" which costs $20 more. The "EZ Mount" prevents you from having to drill another hole in the door to connect the inside keypad to the outside keypad. The escutcheons that are parts of the "EZ Mount" are black. In our case all the hardware on the door is bright brass. The black escutcheons are ugly. These should match the chosen finish. The bright brass keyed deadbolt we replaced had matching escutcheons.