GoKeyless

I purchased a keyless entry system for a considerably amount of money. At the time we contacted their rep to let them know why kind of door we were working with and the swing direction. He let us know what extras we would need for the door for install. Turns out he sold us the opposite of what we needed and no instead of sending me the right parts and having me return the incorrect ones we were told we could either pay a locksmith to reverse it or purchase the correct parts and ship them to us at our cost and then pay again for shipping to return the incorrect ones and then we would receive our credit. So basically I have to pay shipping 3 times and advance more funds to get the correct parts on an error they receive to be accountable for or correct with a customer service approach.

I had the pleasure of working with Tyler who understood that I truly was not computer savvy or technically inclined as a lot of people are. He talked me through where to plug in the different wires to my router and to the Vera Edge box etc. He was patient and understanding and explained every move that I needed to make. He was able to login and guide me along through the steps of activating my door lock with the Vera Edge Home Controller. I was truly fretting the entire process but Tyler removed my doubts and handled everything efficiently and effortlessly and before I knew it, my door lock was being controlled from my computer. I cannot thank him enough for his support and his expertise! My life was made easy with GoKeyless Support! Thanks again Tyler!

The staff at GoKeyless.com are wonderful! I ordered 100 key fobs for new tenants and UPS lost my package! I contacted GoKeyless and they worked quickly to file a claim. Yvonne from the shipping department contacted me every other day with updates. She went out of her way to keep me at the top of her list. Yvonne then went to the manufacturer to get me a new shipment with expedited shipping. I can't give her enough praise! Sandy RU Living

I bought a few items from go keyless. They pretty much up sold me on items I didn't need and didn't work. I contacted my sales representative Aaron and he didn't even bother to resolve the issue. Unfortunately they are the only place that sells Adam's rite assault abloy to end users. I need to return the item that doesn't work and I was told because it was installed that they won't take it back. I explained to them that I assembled it on my desk to ensure the pieces fit correctly which one item didn't. So I'll be buying from a different place with better customer service.

We purchased the Programming and Support item with our lock. This was a very worthwhile purchase for us, especially since it was our entry into the keyless lock world. Matt was quickly available to answer our questions with setup and he was available to assist with resolving some of our internal network configuration to allow a secure server and workstation installation of DL5.

Matt also provided a custom training session for the DL5 software and lock features which allowed us to get off the ground quickly and setup our specific building needs.

We appreciate his expertise, availability and patient style.

Will never use this company again! We ordered one lock and sent us two and charged us for two. I asked how to fix this, and they said they would send me an email with how to send the extra lock back, but they never did this. We are a very busy entity, and the last thing we need on our plate is trying to correct this company's mistake, and then jumping through their hoops to get our money back, go through the hassle of sending the extra lock back. Save yourself the trouble and don't use GoKeyless!

Skip was assisting me with the Unlock key for our key fob system. Schlage told me it would take 24-48 hours - but Skip was able to assist me and I received this code just now. Such a life saver - it was huge for us to get the code so quickly!

I had been searching the internet for a couple of weeks about wifi door locks. Still had a bunch of questions. I called GoKeyless and talked with Craig. He answered all of my questions very thoroughly and in a manner that was easy to understand. When I ordered, it was very quick and easy. Got my locks in less than a week.

I have worked with Victoria 3 times for 2 properties over the last year. She has always been extremely helpful, responsive, and friendly throughout the entire process. She has worked with me for each situation/need and helped me to decide the best action to reach the end goal. The locks have been very user friendly, reliable, and the service is top notch!